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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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6:45 am EDT
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KFC poor and bad-mannered services

On 30 Oct [protected]@11.45am.

We placed the order immediately when reached around 11.45am. After 15 minute, we noticed that no staff attended to our order. I went to check the order status with the Restaurant Branch Manger named Mr. Wan Ahmad. He had treated me impolitely with below conversion:

Customer (myself) : Sir, can you please check my orders?
Wan : You just order right?! Can’t you just wait! (With frustration tone and moody face)
Customer (myself) : How’s long it will take as our company management staff are waiting for these lunch before go for Friday praying?
Wan : Could you please just wait? It will take around 20 minute! (Again with high tone)

After that, he grabbed the receipt and prepared the order reluctantly.
Lastly, he delivered the order to us without saying “Thank You” and apologies words.
We managed to get our food at12.50pm, about 1 hour after we stepped in the restaurant.
Is this so call “fast food restaurant”?

I puzzled.

Secondly, Is this the way KFC trained their staff.
Wan Ahmad is a branch manager.
I believe the staff under him might behave like him since he play the role model in the branch.

I spend my time feedback my negative experience this afternoon with the intention that KFC will improve your service.
Or I cannot see there will be any business development with this poor service.

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9:00 pm EDT
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KFC lack of food

Went to kfc drive thru, ordered bucket of original, with 4 bisquits and 2 sides, 8 piece. We weretold did not have enough originalwould we take 2 pieces of krispy. Agreedto that. As we pulled away, checked the bag to find no bisquits. Drove back through, now 3 cars ahead of us, waited to find out they only have 2 bisquits to offer us. Obviously they di not have the bisquits to begin with, and though they would get away with it. They offered us a side, we did not want another side so they gave us 2 pieces of chicken. The whole thing was very upsetting. The workers should have been honest to begin with and not try and cheat us and waste our time.

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5:07 am EDT
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KFC colesaw

hi, ive been an avid fan of kfc for over 35 yearsan have enjoyed the food, my local outlet which is farnham road slough offer a very polite an helpful staff, an is clean, but yesterday, 22/10/09 i went into my local kfc an bought my normal family bargain bucket an fries an also a tub of colesaw, durin the meal i noticed a distinct odd flavour in the colesaw for which i put down to the ingrediants of the colesaw, after 20 mins or so i became ill an was vomiting, i am not allergic to any of the ingrediants, im sure it was not the chicken or the fries as my girlfriend an her 2 children were fine after eating thier meal an it was only me who had the colesaw, an that was my only full meal of the day after breakfast which was 2 toast an tea, ... thank you.

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sacran
, IN
Oct 23, 2009 5:25 am EDT

Dear Madam/Sir,

One does not realize how valuable something is until it is lost...
And thus feel same when our handset is LOST..
It is not only the HANDSET we lose but an equally important DATA also..
And considering all these consequences our company planned to launch MSM ie Maverick Secure Mobile Application.

What is Maverick Secure Mobile(MSM)?
Maverick Secure Mobile(MSM)is a security application.Secure mobile helps you to protect your data, track your stolen device, retrieve your phonebook
& disable the stolen device remotely.The application works in hidden mode & cannot be viewed in the device.To launch/Customize this application one has to press pre defined short keys and password.After installing MSM in the device one must as "Reporting Contact" in the application.Reporting contact can be your second number/friends number or any other number on which you want to receive all the reports.

1.Protect Your Data :Incase of thief/loss, the moment SIM change is detected, MSM will encrypt all the data on the device like the Phonebook, Images, Messages, etc.Now one can be assured about the privacy or misuse of the data on the device.

2.Track Device :Incase of thief/loss, the application will send the Phone Number, Device Id, Country Code, Operator Name and Area Code(location) to the Reporting device through sms.
Secure Mobile will also report about activities performed on the stolen device via SMS like Outgoing Calls Made, Incomming Calls Received, Sms Sent/Received, New Contacts Added to phonebook detailed...

3.Retrieve Phonebook :The most important data on any device are the contacts.using MSM one can retrieve phonebook from the stolen device, the entire phonebook will be retrieved by sending sms contact=all from the reporting device.As soon as the stolen device receives sms it will start sending the entire phonebook through SMS, and the funny thing is by using the data plan of the thief.

4.Spy Call :If the owner calls from the reporting device to the stolen device, it will be termed as Spy Call. Spy Call will switch the Loudspeaker & Mic of the stolen device remotely, so that the caller can actually listens to the conversation.This call will not give any notification/ring to the stolen device.the person who receives spy call will not be able to know he is being called by the owner.Even if he comes to know about the spy call, he cannot disconnect the spy call.

5.Raise an alarm and disable the phone :To disable stolen device remotely, send sms=hang from the reporting device to the stolen device, and it will raise an alarm and start playing a loud Siren.MSM will also display a customized message.Here, one can put his Name, Address, Alternate number and Award Amount.

6.Data back Up :Secure Mobile has a distinct feature of incremental Data Backup.Using this feature once can backup all the data from the device to secure remote server .So now all your data is very much secured and you can retrieve it without any hassle.

It not only works when STOLEN but also can be used as PARENTAL CONTROL and many more…

To check your HANDSET'S Compatibility & to get Maverick Secure Mobile Application Online, Please click on the following link.

http://www.maverickmobile.in/maverick/validatedevice.jsp

We will be happy if you would be interested in exploring a partnership with
Maverick Mobile Solutions for your market.

ThankingYou..

Kind Regards,
Sachin Randive.
Maverick Mobile Solutions, Pune.
+91 [protected]
Email:
sachin.r@maverickmobile.in

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2:56 pm EDT
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KFC debit cards not accepted

I visited this outlet for the first time in September 2008 when they refused to accept payment by debit card although a pos terminal was available. Tonight, more than a year later I experienced the same problem. The manager alleges they have a problem with the bank. How can it take 14 months and still such a simple problem is not sorted out?

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Donald 1
, ZA
Jun 26, 2012 4:00 am EDT

KFC always has a problem with their terminal. This is a story I get everytime I want to buy KFC using my card and they are loosing me as a customer. THis is not a specific branch problem but I'm expiriencing it 2 branches already. I even think its their strategy as maybe some of the deliveries are paid by Cash at the branch.

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4:24 am EDT
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KFC chicken oily and bad service

I am very disgusted with the chicken at KFC in Primrose. Its most of the time oily and not even cooked well. The service is also pathetic. Most of the times you go there and want to order Milkshake they never have.

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8:19 am EDT
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KFC service

Saturday Evening...10:17pm (closing time 11pm) I proceeded to the first of three drive through windows to place my order. Waited for approx. 2 minutes - no response so i moved to the second window. I waited for 5 minutes before honking the horn, meanwhile two male workers have walked past the window. Finally the female attendant arrived at the window..."Could you drive to the third window"... I did so. When i arrived she explained that they have switched off all other registers other than the one on the front counter. I ordered to which she replied "That'll be ten dollars something" I questioned her methods...she then yelled to the girl at the front counter for the actual price...i paid. Then she retuened to inform me that they were out of Orange Juice. I requested to speak to the manager. I explained how poor the service is, was & had been in the past...their complete lack of work ethics...seems that people are far to lazy to do the job they're paid for & they just dont care. I asked for my money back & she obliged. This level of service is repeated regularly at KFC Kotara...the previous time they had no chicken & no burgers...would it not make sense to shut the doors?

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dave fleming
maryland, AU
Jul 24, 2010 5:22 am EDT
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today being the 24th of july at approx 3pm i was working all day without stopping when myself and my offsider were starving so we looked for something quick and easy to grab something as we had alot more work to do.Then we seen kfc and mcdonalds at kotara we chose kfc as we had thought it would be easier and quicker we proceeded to the drive through where the young girl greeted us but it must hace been along day for her as she didnt seem to want to be there.we ordered 1 zinger burger meal upsized and a ultimate burger combo upsized and 2, 3 packs of crispy strips we got to the next window and it was shut and we were looking through the window with around 3-4 employees looking at us we waited approx 3 min with no communication between us and them .Then they opened the window and passed our order through with the wordss here's your order we then proceeded to leave i arrived at my next job at toronto about 25min away to eat my lunch i asked my offsider to pass the chips and gravy to his reply you can have the gravy but we have no chips i was pretty angry as was he because we had nothing all day and we both love kfc chips .we could not go back as we were a fair distance away and had plenty of work still to do.I dont complain very often but i am this time as this has happened on numerous occasions where i have ordered stuff and havnt got what i paid for and i have now had enough .I dont think it is a hard thing to put the food in a bag after it is ordered and i have had to pay extra to upsize and got less so really i paid her to take the chips out not put more in. i wonder how many times this is happening with no one saying something just like i have on previous occasions i hope we can sort this out asap for every ones sake

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11:18 pm EDT
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KFC service

went to the Blair, Nebraska store and the service was very poor this was at 6:15 p.m. on 10-16-09 the food that we wanted to order they did not have enough so we had to order something else and there was even a wait for that. There was a guest there that had waited 30 minutes for their food and asked for their money back and there was only three people on duty and I know from working fast food you do not do that on a Friday night . Also it was colder there than it was outside. Please do something about this or I may not go back again. Sincerely, Aleta Jantzi

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BUCK ONE
Carrollton, US
Sep 09, 2009 5:43 pm EDT

I EAT AT STORE #[protected] TIMES A WEEK BAD SERVICE INCORRECT ORDERS 7 OUT TEN TIMES WHAT IS IT WITH THIS STORE ? THANK YOU CHARLES

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Tom Perez
Miami, US
Oct 16, 2009 11:57 pm EDT

never came back to that place

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6:31 pm EDT
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KFC nothing in stock

We ordered a mega box for $42 which should contain chicken, nuggets, large colesaw, 2 large potatoe and gravy, and 3 large chips, on ordering the meal they advised us that they had no colesaw at or so we said we will have a potatoe and gravy instead then on recieving the meal we had 10 small potatoe and gravys and we asked where are the large potatoe and gravy they said they have none. If they had told us this a the start we would not have ate KFC, we were not happy with the service the chicken was old the nuggets were old, KFC should have advised us straight away as they did not have plain fillets for the burgers also the service and the quality of the KFC was not to standards, i would like something done as it was over $60 for the meal and the burgers and the drinks, if they have the add for something you want they should provide the meal in our case they did not.

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3:58 pm EDT
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KFC resturant

My wife and i just had the worst experience ever sun 04/10/09 1930pm in the KFC Ebbw Vale wales UK after we drove through all the empty food boxes in the car park we went in side well the restaurant look liked there had been a football match played there.we went to the counter and ordered our food the young lady behind the counter ask us if we was eating in our restaurant .The right word should of been a pig style the place was only to describe as dreadful there was empty food boxes spilled drink every where we moved some rubbish and had a seat there was slippery floor warnings sings put on seats where the drinks was spilled it didn't look like any body had cleaned there for a few days .we had our food and needless to say we left most of it as the was no napkins or Knife OR forks available .I thought i better check out toilet there was Flem where some one had spat in the sink and and strong smell of urine there as well needless to say we wont be returning again.

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1:45 pm EDT
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KFC worst customer service & delivery

This is my worst experience in home delivery ever. I have made an order which was supposed to be delivered in half an hour. The order took 75 minutes and when I was trying to call them to know the reason and to submit a complaint, they kept me on hold for 20 minutes.
It is absolutely my last time to use this service which is probably the worst customer service and home delivery in Dubai.

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9:05 am EDT
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KFC poor services/no food

i went into your store on oct 1, 2009 hoping to get chicken wings for the 5th or more time in 4 months never can you ever get the order you want, the manager is as rude and unprofesional as a human can be. i orderd 6 chicken wings i was told by the cashier that she had to see did they had enough she returned to tell me they only had 8 and the manager may or may not let me purchased them she said it depend on her mood. needly to say i couldn, t.i ordered a 8 peice original i got legs and thighs only i told the cashier that i don, t eat thighs she the manager said it would cost me more per piece for wings or breast. 13.00 for that order is very sad another custome returned with his order they forget his biscuit the cashier treated this man like a criminal about a order they screwd up.the apperance of your workers needly so say is a turn off. i will and have warned all my family to not go there, they response was we were wating on you to figure that out.

NEVER AGAIN

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marc1
new moston, GB
Feb 19, 2011 10:22 pm EST

I went to the kfc in old-ham retail park . With my girl friend we go there ever Saturday and no mater what time we go at there is all ways one or two items, that they have not got its no gravy or no corn . i went there last week and they had no chicken its kfc. if you have no got the items don't adverts then. I will not be going to the old-ham retail park again it a joke. I will be telling my other family members not to go there. from now on tea on a Saturday night is not going to be kfc. i never complain but i am sick of it now.

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6:06 am EDT
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KFC worst ever, or so I thought!

Windhoek branch on two successive nights : No Wings, No Rolls for Burgers. Milkshake (advertised as new vanilla shake with real pods) was cup filled with ice cream. I asked and was told that that was the way it was made.

Walvisbaai branch. No Wings. Most rude service I had exdperienced at ANY franchise ANYWHERE in the world!

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5:18 pm EDT
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KFC disrespectful workers

Visited the local KFC in Grovetown Georgia, and the worker, (by mistake) put the incorrect amount of Chicken with the order. I’m aware of that fact while I’m about to feed my family. I return to the KFC and ask to speak to the manager to lodge my complaint and the worker who prepared my order began to get angry and shouts out statements interrupting the conversation that the manager and I were having. The worker was so angry and disrespectful; the manager had to ask her to be quite. Needless to say she continued to talk and as I was leaving the establishment she brushed into me as if she wanted to start a fight. However she did say excuse me but I thought how unprofessional that is and how quickly a situation could become something more violent than necessary.
Even though I was reimbursed and given a sincere apology from the store manager I will never visit that establishment again and I will encourage all of my friends, co-workers and family members to do the same.
That work should be fired as soon as possible!

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GypsyRoad
Jeffersonville, US
Sep 25, 2009 5:42 pm EDT

I agree she should be fired. That was totally unnecessary. The manager should do something about it and if I were you and he didn't, I would find out who the district manager is and start moving up the ladder until she is fired. There are too many good people out there that need jobs and obviously that slob doesn't realize how blessed she is right now with the way the economy is.

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1:20 pm EDT
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KFC insects in soda machine

As we were drinking the soda we realized there were bugs/ants floating in the soda. When I went back to register to report the bugs, the employee said she already knew it before I said anything. She then called the manager and he also already knew and wanted to give me another drink. His answer was it was a new machine, and he will clean it that night. Why wasn't that soda machine put out of order if this was known. If I had the top on the soda I would not have known. I just wonder how many people drank the bugs.

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KarlK
Omaha, US
May 03, 2010 2:55 am EDT
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That is absolutely disgusting.

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1:51 pm EDT
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KFC lack of service

Several times it happend that the chicken at Modimolle kfc smelled burnt. Other times, especially on sunday evenings, they don`t have chicken and then you have to wait several minites, even up to 20 min . Other times they forget to include the bun, when ordering a streetwise one. Several times I had to make a waisted trip to Modimolle kfc for nothing.

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12:49 pm EDT
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KFC misleading survey

I visited this location today - the place is grossly messy and dirty.
I have filed complaints with KFC and the Board of Health.

My complaint is regarding an online survey - The only rule is lists is that "no purchase necessary".
I go to the site - the 1st question is "would you refer this location to a friend or family member" I answer NO!
Because I would not - as dirty and messy as it is - well, because I answer NO - it tells me I am not elligable
to enter the drawing! THAT is bad service alone! Never mind the crap-hole location!

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not going back
Great Bend, US
Jun 06, 2012 5:19 pm EDT

i had the worst service ever at a kfc #5302 in great bend, ks .first we walked in it was kinda busy ( I have been in the restaurant business for 20 yrs i manage a kitchen now) so believe me i do sympathize with these people when they are busy.the manager on duty was john wexler he took our order i said can we get our drink cups he said yes I was going to get them as soon as I close the register.We got our food in a timely manner for as busy as they were. but my husband mac and cheese was cold, my cole slaw was runny, and the biscuits werent done. sorry but i dont think i will be returning any time soon.Also the place was a mess and they were taking food off the buffet to do there to go orders so the people eating the buffet didnt have any food to eat and they were out of salt, straws, forks, lids ect.., the trash cans were all full and the tables were a mess.

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jakea1943
Hudson, US
Apr 28, 2010 8:27 am EDT

KFC survey is a joke. I wanted to tell the top people that the food sucks. cold burnt and greasy. I said no to would you recommend and they said goodbye. I say goodbye and would never buy another thing at KFC. I did return the food and they would have given me my money back but that is not the problem the problem is Knowing when and how to serve food, and when to throw away food after a certain time.

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10:40 am EDT
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KFC pieces were so small. not worth my money. very dissatisfied

i ordered a family meal of grilled chicken. when i got home the pieces were so small they looked like the size of popcorn chicken. i paid 17.99 for a family meal that only fed 2 people! I am very disappointed in the product. it was not worth the money i paid. i feel like i was cheated.i will be sure to let friends and family know not to order at KFC. your company should be embarrased to even serve such a product.i paid 17.99 for basically mashed potatoes and a couple of biscuits? i will never go back!

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dhhogan
, US
Jul 28, 2014 4:46 pm EDT

No, all their chicken is small. I complained and got a free 8 piece and it was small to, I will not eat at KFC again

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KarlK
Omaha, US
May 03, 2010 3:09 am EDT
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Now I used to work for KFC and I know the grilled chicken pieces do appear smaller than the original/crispy pieces when they come out, but it's because they have no breading on top of them.

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10:01 am EDT
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KFC bad service

It was raining so I decided to go through the drive through - after 30 mins (And no way out of the drive thru) I was next to order, placed my order and moved to the next till where I handed the cashier my credit card, after trying 3 times she tells me they're offline/call audit office! No problem, I drove off as the food wasnt even ready.
I went back (Inside) after drawing some cash and I told her I wanted new food as its surely cold by now.
She then "shouts" the order to the back and refers to me as "this girl" not "customer".
I then catch them warming it up in the microwave and then re packaging it! I mean seriously! So I told her I could see what they were doing and they all had a fat laugh about this!
Long story short I recieved the food after about 1 hour and it was totally incorrect and had no sauce and the chips were ice cold, along with a pubic hair in the boxmaster!
Needless to say they definately put something in the food as both my bf and myself had food poisoning!
To top it off the payment went off my credit card 3 times!
I bet the paper roll just ran out and the incompetent cashier didnt even know!

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Maureen Dd
, ZA
Nov 30, 2009 8:35 am EST

I strongly agree as I've had numerous runi-ins with them. They don't even know what drive-thru means, you can sit and idle your petrol in that drive thru for 30+ minutes and still end up with an incorrect meal, which you realise only when you get home and because of their lack of service or is it non service, disservice...you end up not going back because of petrol costs and also having to deal with people who look at you as if you're speaking foreign when you ask them a simple question. Not even the manager can take a proper order. Last week some client ahead of me tried to back up after sitting there forever and obviously couldn't because there was a que behind her, she then got out and went to talk to the "manager" who found himself "dumbstruck and at a loss for word", he could offer no explanation for the tardiness and offered to take our order. By the time I got to the front, my order was completely incorrect...the other issue is that they offer you can swop your chicken for zinger, but there NEVER is any zinger or you have to wait for chicken and...and...and... When you started off in Milnerton it was an absolute pleasure to go there but NOW KFC MILNERTON YOUR SERVICE SUCKS...WHY AM I STILL BUYING AT THIS SHOP...ONLY BECAUSE OF THE KIDS I CAN"T WAIT FOR THEM TO CHANGE THEIR MINDS ON KFC MILNERTON...

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11:02 am EDT
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KFC variety bucket

On 8/16 I went to the kfc to purchase dinner for my family. I asked the clerk how many pieces of chicken in the variety pak, of which she replied 8 plus the popcorn chicken. When I got home and took the lid off the bucket, I almost fell over. The bucket was about 2/3 filled. The strips were about 2 in long and 1 in wide. The breast, wing, thigh, and leg were so small it looked as if it came off of a baby chick rather than a chicken. Smallest pieces of chicken I have ever seen. This was supposed to feed a family of 4! What a joke!
Check the bucket if you are feeding more than 2 people. I can't believe I paid $21.00 for this. What a shame & shame on kfc!

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1:56 pm EDT
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KFC skimpy servings

I went to the KFC in Sandton (On Grayston Drive). Amongst other things I ordered 3 "sprinkle pops". All 3 sprinkle pops were about 5 centre meters from the top. The coleslaw which I ordered was also extremely "shallow". This is not the first time and is an absolute rip off. If the franchise is doing this to every customer they are saving a fortune. I certainly will not go back. I would rather pay more than be ripped off. I also tried to find an official website in South Africa and not even Google could find it so I have to assume there isn't one.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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