KFC
reviews and complaints

I visited the Wendy's restaurant located at 9 de Octubre 730 y Boyaca, Guayaquil, Ecuador. 2323844 with my wife just 3 hours prior to my return flight home.
Wendy's is familiar to me and I considered it to be a safe place to eat whilst being in a foreign country.
I bought 2 ice cream sundaes and we sat inside the restaurant to eat them. As we were just about to head off to the airport I was carrying a camera backpack which contained a Nikon camera and various lenses. The bag also contained our passports, my phone, wallet with money, credit cards, android tablet, two other cameras and various accessories.
Just as we were about to leave a woman who was speaking out loud Spanish approached our table. This was a distraction to allow an accomplice to steal the bag. I realized quickly what was happening and chased the thieves from the store but unfortunately lost them in the streets. The police were called but despite there being some security cameras in store, they were not examined for footage of the crime and no effort was made by either the store or police to recover my stolen belongings and as there was no offer of a place to sit inside the store, we had to discuss the particulars of what had happened for over 1 hour at the front doors to the store.
My wife and I have found the entire event extremely traumatizing as we missed our flight and had to stay for 3 days longer than expected as we had to wait until emergency passports were issued and get seats on a re-booked flight.

On Sunday 6/11 I went through the drive thru of restaurant #G135436 and ordered a mac n chz and a reg pot wedge. Got to the window and the Teanna told me "7.35." I said, " That's awefully expensive." She said, " yep." I said, " no wonder I don't go out to eat." She replied, "I don't even eat here." I handed her 8.00 and she handed me my change and started to hand me my receipt and said, "It's the wrong one. Yours didn't print out." and took the "wrong" receipt back. I said, "I'll wait for you to print out my receipt." She closed the window and came back and said, "They told me to tell you your fries are gonna take a minute they have to cook them." I said, "That's good cuz they'll be fresh." She handed me the wrong receipt and said, "Just take this one." I looked at it and it had Fill up box for 5.00 and 1pc chicken for 1.79 rung up. I told her that wasn't what I had ordered. Teanna said, "She rang it up like this to try and save you some money." I said, "Give me my money back and I want to speak with the manager." Bianca, the dishelved manager came to the window." She started to make excuses and cover for Teanna. I told her they were both liars; I was gonna call corporate and tell all of Arlington that they are theives. They started smart mouthing me and making snide comments to with me. I said twice, "What did you say?" They were two very mean, argumentative, disrespectful employees. I called them a bad name and Bianca slammed the window shut. I drove to the front of the store and parked and was going to phone the police department; to get my money. A young boy came out and handed me my money, which was folded in half, and said, "Here is your 7.35." I shoved the money in my purse. I pulled that money out today and it was 3.00! Not 7.00! So they ended up stealing 4.00 from me!

I have never been treated so rudely by anyone!
I would like my 4.00 returned, as well as apologies by both employees.

Please please please someone from Corporate call me.

Thank you for listening,
Kimberly
[protected]

Dear sir or madame. I am complaining about the food and the service. I was up there last saturday to get some chicken to bring home and as I was waiting I was looking around it was very disgusting in there. All the tables were dirty the soda fountain was also dirty and the whole floor was dirty to. Even the food was really bad to. About a month ago I was up there at kfc in medford wisconsin and I saw 2 little kids running back in there in the kitchen to, one parent was back there working and the other parent was out in the front just watching them to do. No matter business anybody is running you do not have any kids running around in the kitchen area while you are making the food and getting the orders down to. The service I had this past saturday was really rude to me. I will not ever ever go back up there and eat again. Because the service was bad the food was bad.

This KFC in Douglasville, GA on HWY needs to be shut down. The service is very poor. They have you waiting in the drive thru for 30 minutes. They stopped selling the Nashville Hot chicken. The customer service is horrible. They are not professional at all. The close the inside on a Saturday at 9:30 p.m. when on the door it says the hours of closing is 10:00 p.m. It's also poorly when I come here. But this is the only KFC here in Douglasville so we have no choice.

Pissed! Have gone to this location 15 years plus Greensprings Bham al. Go in today to make a order with $100, the lady and manager completely shocked me. They marked the bill it turns a light yellowish, and the two dummies tell me the bill is not real! Complete [censor]! You guys need to train ur employees on knowing the difference between real and fake money, or you guys will loose lots of biz

We ordered a 6 piece family feast. The batter was falling off the chicken it was swimming in grease and very small pieces.when my husband brought it back the girl just daid they are all the same and left it at that. We had been travelling in the car for hours wit our two small children so we were extremely hungry needless to say we ate it but are left sitting here feeling sick and in need of a wash the grease was unreal. We wont be coming back to the restaurant.

We stopped for dinner at this Kentucky Fried Chicken in Lewisburg, Penna. The floor in the main restaurant was filthy. I can't believe that the Manager would allow the floor to get so disgusting . All the people standing in line were commenting on it being so bad. There is no reason for a floor where people stand and the food bar located to ever get to the condition it was in. I am a local of this town and I have never seen another fast food restaurant in Lewisburg, Pa. this dirty. There were at least 10 kids behind the counter and someone should have had the responsibility to keep the main dining room clean. My ticket number was #3404. Date 06/09/2017. I spent $20.95 and my cashier was Michele. I will not be eating here again as the restaurant was nasty.There was also garbage and straw papers all over the floor. Looked like the floor had not been swept or mopped in about a week. They should be ashamed!

This store was so hot I couldn't believe it. It had to be in the 100's in this store. Not even being dramatic. All the workers looked so drained from the heat, ther was even a pregnant girl working and I felt horrible seeing her there. Not to mention ther was no tile laid down in some areas and wood boards on the floor which is a huge safety hazard!

The cashier in the drive thru was very nasty and rude! She got mad every time I asked a question! My sandwich was made very messy with mayonnaise all over the bun! I eat at KFC all the time I love KFC but idk if I want to come back ever cause I was treated really bad!i come to this KFC all the time and I never have this problem but that day I don't know if the cashier was having a bad day or what but she just didn't want to be nice at all! Any other time I've been there she is friendly! I've never been talked to that way! I think my food was prepared messy on purpose! I tried to talk to a manager and she kept telling me the manager is not here and I asked her when will she be back in and she said she didn't know! I ask for the 1800 number and she walked away! I had to look the number up myself! Thanks for taking the time to review my complaint and I hope this doesn't happen to anyone else

I visited the location at 1925 lancaster ave. Wilmington delaware 19805. I usually have "ok" experiences at this store but I have noticed in the past where the team members are most time, "short" or "rude" when replying to a question or just unprofessional. On 6/8/2017 at approximately 8:10 pm. I went and visited this location, and purchased my items through drive through. The car in front of me had just ordered and rounded the corner to go to the window. The flow of drive-thru was such, that the back of her car was still at the speaker and I was unable to fully get to the speaker. The team member said can I take your order. I proceed to tell her what I want and she says, "huh, what"? I said I am not by the speaker, wait until I get there and I can give my order. When the traffic started again, I proceeded to the speaker and began to give my order... At which point the team member again says, "what...". I became irritated, as I knew she could hear me at this point so I raised my voice to a loud scream and said, "can you hear me." at which point the team member says, "no, I cant hear you." so I then say in my scream, "I will be around". To which they reply, "ok". (Amazing that she couldn't hear me, but she replied to the dialogue correctly) I then listen to the person behind me with no problem submit their order in the same voice I began with. When I rounded the drive-thru I see the very unprofessional workers... Lauging... And looking out of the window, which further enraged me. When I get to the window I said, which one of you guys is deaf, as a matter of fact I need to speak to the manager since it is so extremely funny that you are being rude and ignorant. The manager came and was no help. I told her, what I wanted for my order and I also wanted the district managers phone number as well as the workers names that were standing in front of the drive thru laughing as if this was a comedy show. The manager refused, to give me anything... And she goes on to say, "I am fasting right now, and I am trying to appease you but you are not trying to calm down." I tell her, "if you were trying to appease me, your very first words after I told you my problem would have been, 'I am sorry for the inconvenience', however she also found the situation funny and continued to laugh with the team members. (Please pull the tape of this interaction... It was so funny to them) I have never been more upset at any treatment I have received and especially a business where I am spending my hard earned money. The fact that the manager was fasting due to religious principles has nothing to do with fair and just treatment of the consumer. Ramadan has nothing to do with being respectful to the person who is spending their money to patronage your business. The manager refused to give me a complaint number in fact she gave me a number to the very kfc I was sitting in front of. Back to her and her employees, the manager refused to give me any names of the employees in questions so that I could make a formal complaint...in fact... When I received my receipt these ladies defaced my property by blacking out the cashiers name on the receipt. I don't know if tapes are running at this location, however I would love to know who had the audacity to deface my property and it should be able to be witnessed if there is a tape in this store. Furthermore I was told that the tapes would be pulled for the audio where the worker"claimed" she could not hear me. This is the first incident for me that has went this sour (Though as I said they are never professional), however two weeks ago, my son swore he would never go back to this location due to the rude behavior displayed by the staff here. He went in and asked for hot wings and they told him it would be a nine minute wait, he said he would wait (It was close to closing) and when he gets to the window the workers are laughing and joking and asked him do you want your other food for a snack while you wait. My son took offense to this, however he said you can send all out together to which one worker replied, yeah he wants it for a snack. Which really enraged him, however he let it go. I myself gave them the benefit of the doubt because this location is close to me... However I can say... I will never visit this location again, and will go out of my way to ever eat kfc again no matter how close this location is, and anyone I come in contact with will know that.

We hadn't had Kentucky chicken in a while and was craving it, so we went to our store on Sprague Ave in Spokane Valley. We went through drive through and it was fast. We got our food home and it was still hot..yeah! But when we tasted the gravy it was bland..no flavor..not like it used to be. Also the casual was bland. Did they change the recipe? Needless to say we wont be ordering any sides from now on. The chicken was fine though!

Went to Kentucky Fried Chicken in big stone gap VA! Went into the bathroom and fell in water in front of the urinal! The manager was notified at which point she admitted that she was aware of the water but they had been so busy that she hadn't had a chance to clean up the water or put out a wet floor sign! I filed an accident report but no has contacted me about the accident to this day!

I ordered the $20 fill up box plus the 8 pic hot wings for $5.had to wait a few minutes for my food they brought my food to me I get half way home to find out my chicken was raw and bleeding. I called back up there to speak with a manager they told me to hold on. Held on for 20 minutes no one came to the phone. I've been calling back every 10-15 mins and the phone is still off the hook.

I went to your location in Silver Springs on Blair Road yesterday evening. Now I've been in this location before and the service was satisfactory. But yesterday was the worst I have ever seen in this location. First, I went to the counter to place my order, the gentleman was very polite and friendly. He took my order, I paid, then when I normally get a receipt so that I know my number, the machine didn't print my receipt. Ok, I go get my drink while I'm waiting, then I go to get a straw for my drink, and there are no straws. Mind you it's only one person doing the orders for the walk in side of the restaurant. Then she's​ calling order numbers, mind you, some of us didn't have receipts, so we asking her what is the order, so the person knows which one is there's. Finally after waiting 20 min, I get my food, and it's no spoon in the back. So I had to go back and get a spoon cause there wasn't any on the counter, like normal. So she had to stop what she was doing, give me a straw and a spoon. Unbelievable. One thing I can say is when the manager is there, everything runs smoothly. But when he's not, I don't know who the Assistant Manager or Managers are but they need to get their employees excited about working. I mean it makes no sense on a Sunday and it's warm out, for customers to have to wait long periods of time, or ask for condiments that are normally displayed. There was one time I went and I had to wait for my chicken to get done cause the pieces I wanted wasn't in the chambers they keep the chicken in after it's cooked. When people come to a fast food restaurant, they coming because they don't want to cook and they want to get in and get out with their food and enjoy their day. Not have to wait long periods of time, if that's the case, then they might as well cook themselves. Thank you for your time. Be blessed.

I went into the store an hour and 20 minutes before the store closed I asked for a 12-piece bucket they said they only had two Wings left but they did have chicken tenders we decided to order the chicken tenders after we said we would take the chicken tenders he said we don't have any mashed potatoes. I would think if there was an hour and 20 minutes left to closing time there's certainly would have been time to make more chicken and especially mashed potatoes ! This is not the first time I have had problems with your stores but it is the first time I'm complaining

I went to a KFC in Philadelphia Pa. [protected]@ 57th and Baltimore ave Today 6/4/2017. I went thru the drive-thru, I got a 5 dollar full up, I wanted a two piece and they messed up my order. the manager was rude and obnoxious, moreover management embarrassed her staff by speaking to her in a loud and disrespectful manner.The employee puzzled like she was a new employee and didn't really understand the Policy. for security and keep the door Close. I just thought that she The Supervisor could of handle it another way and not in front of customers.

I went into the KFC in Pittsburg, KS on June 4, 2017, at 8:25PM to buy a 6-piece bucket of chicken. The young man at the counter thanked me for coming in, but said "we close in about 30 minutes and do not have any chicken, but we do have wings." I asked him how early I need to be there in order to get chicken and he said, "oh, any time" to which I replied "well, apparently not less than 30 minutes before closing!"

I then asked to have the district managers telephone number so I could call in a complaint, and the manager came out to inform me that "district office telephone numbers are confidential." All I could do was leave my telephone number with the request the DM get back to me.

Is that how it works at KFC now? Cook chicken and when it runs out it's too bad for customers? This KFC has always had an issue with keeping product, but this is ridiculous.

I came in with my daughter to dine. I ordered a 10 piece hot wings with some other items. My hot wings came, and they were undercooked and raw on the inside. They were very red and bloody. I took the hot wings back up to the counter, gave them back to Jason, the young man who had waited on us and explain to him that these were raw. He took them to the back came back and said his manager said they weren't raw that is how they're supposed to be cooked. I do not believe that that is how they were supposed to be cooked. I told him that was not acceptable, that these were raw. Another customer in line saw the chicken, and also said that is raw. It was bright red on the inside. I then asked Jason to see the manager, and he finally came up. I spoke with him and he gave me a story about how they had just changed the oil, and that is why the outside was not brown. I said I did not comment on the outside I am addressing the inside is raw. I did not want to eat raw chicken and I would like my money back. After unfortunately having to argue for several minutes, listening to that he had looked at other wings that he had in the back, and they were cooked fine, so mine had to be fine, he finally agreed to refund my money. I then asked him if I may have my receipt back and he told me no. I asked him why. He told me it was because he had to keep the receipt to refund it. I explained that was fine, but I would like to take a picture of my receipt with my phone, so that I would have a copy of it. I want it so when I call corporate about his being so rude, I would have the receipt to reference. He refused to allow me to see the receipt to take a picture. He was very rude and belligerent. I had to ask him to calm down and stop shaking at me several times. All I wanted was a refund for raw undercooked chicken. He made this into a huge scene that was quite embarrassing and inappropriate. I am not sure why I could not have a photo of my receipt, - it was a receipt. I understand that he needed the original, and I was going to allow him to have it, I just asked him if I could take a picture of it so I could have the information off it. He then decided to make that a huge issue. I am still perplexed why I could not take a photo of my receipt. A young lady finally came forward and offered to go photocopy it. She brought back a copy of a receipt, but I am not sure it is actually the original receipt. The cash receipt said it is Paulina as the cashier, but I know our cashiers name was Jason. I am extremely disappointed and upset that something as simple as asking for a refund for raw food turns out to be such a huge production and your manager can tell me that is supposed to be cooked like that, refuse to refund my money, be incredibly rude, and then when he finally does refund, refuse to allow me to take a photo of my original receipt. The situation was completely unacceptable and should never have occurred.

Bear Delaware Location
Cashier (Ty) should never be on the front line. I had to excuse myself 3 times throughout the order, to get her attention away from the manager just to place my order. The manager was too busy having kids sign a birthday card. Really important when there is 1 cashier open and 5 other people behind me waiting to order. Ty proceeds to start filling my order when she drops fries on the floor. She proceeds to pick them up with her gloved hand, then leaves that same glove on to finish with the rest of the order. I tell her to stop and call the manager over who then curtly says, I saw what she did & I'll take care of it. Meanwhile the girls is still packing my 50.00 order. I have to tell her to STOP because the manager didn't stop her. At that point I told the manager that she herself can now put on a fresh pair of gloves and to refill my entire order while of course I watched her. They should be ashamed of themselves. BeWare Bear Delaware!

I'm in Wichita, Kansas. I had KFC on Maize Rd and 21st for lunch this past Tuesday, May 30, 2017. I ordered the $5. Lunch deal a chicken breast, mashed potatoes, biscuit, and cookie. Within an hour of eating my day went from wonderful to take me out back and shoot me. I don't think I have ever felt so bad in my entire life and that's damn near 40 years and lots of bad decisions. Here it is Friday June 2, 2017 and I almost feel human again. I haven't been able to go to work or do anything, but wish I was dead. I lost 21 pounds in just under a week. That's just not right. Where is the pride in people's jobs anymore. Back in my days of working in fast food you had to do food handlers safety and stuff. I don't know if people are still required to do this, but they should. I know it's all about money, but people can die from food poisoning, seriously. I will never eat here again. That is if I ever feel like eating again. It's a shame, because there are an awful lot of people out there that eat fast food daily. Now I know why I only do it occasionally.