The complaint has been investigated and
resolved to the customer's satisfaction
Key BankPhone Charge

Not really a complaint, but it would be nice to know why my account gets charged when I use the over-the-phone automation banking, when getting details on my account, like balance, available balance, and charges/deposits that are pending. Why the charge? I know that this only occurres after using their over-the-phone automation system more than four times per month.

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