The complaint has been investigated and
resolved to the customer's satisfactionResolved Key Bank — Phone Charge
resolved to the customer's satisfaction
Not really a complaint, but it would be nice to know why my account gets charged when I use the over-the-phone automation banking, when getting details on my account, like balance, available balance, and charges/deposits that are pending. Why the charge? I know that this only occurres after using their over-the-phone automation system more than four times per month.