The complaint has been investigated and
resolved to the customer's satisfactionResolved Key Bank — College Loan phone harrassment
resolved to the customer's satisfaction
My daughter has been paying a 10 year college loan for 3 years. She is behind $2000 ( about 4-5 payments ) but has not missed payments on the 20th for about 2 years.
On about the 6th of the month, every month, Key Bank starts calling my daughter or myself, father and cosigner. No matter what we say and we say we will pay and we do pay, we get many more phone calls. The people who call seem to have no record of what we have said. Some of the callers are middle of the road, had one that was extremly nice, only to be followed up next day with someone who was not so nice, I gave the phone to my daugher on that one.
Two days ago, 14 days before the payment due date I got on the phone with the worst I ever had. I said I knew it was important and that we had made the last payment and we would make the next. That was not enough for this guy and he said this was not enough and and picked up on his intesity, I said I'd give the info to my daughter who knows the numbers. For two days now, our house and my cell got about 10-15 calls each which I have not picked up on.
I believe this is harrassment. Does Key Bank tell their callers to do this ?
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