On March 2 I logged onto Key Bank online to manage my bill pay for March. I established 7 bills to be pulled from my checking account on March 5th. After confirming, I realized that Feb. was a short month and our direct deposit would hit the following week. So I immediately changed the dates, pushing back the payments to the 15th to be safe.
On March 9 I logged onto online banking for find my account overdrawn 1, 200 dollars. The online system has attempted to pull my payments on Mon. March, 8th. I called online banking and had an associate research who was able to using my confirmation codes log in and see the payments were indeed scheduled for the 15th. He apologized and said there was nothing he could do to stop the payments now, they would be reversed in 2 business days and he would notated the accounts so we wouldn't receive overdraft fees. He could not do anything today and to call Friday to resolve the issue.
On March 12 I had the call elevated to a supervisor in online banking after the associate I received at random read the call notes. The Supervisor, Darin stated he would resolve it by the end of Saturday. My hands were tied over the weekend. I watched my paycheck land in my overdrawn account and was not able to even put gas in my car because of the $245 in overdraft fees. On Monday I was accessed "reoccurring" overdraft fees for each charge because it has been a week and this isn't resolved, $22 per original overdraft another $154 dollars in fees.
On Monday, March 15, I called again to find out why this hasn't be resolved, Darin stated he couldn't "refund" the account without his manager approval.
Today, March 16 I called customer retention directly. The supervisor pulled the account and saw the notes detailing everything. The $399 in wrongful fees can take 7 to 11 business days to resolve based on my call today. Taking the entire 11 business days would bring my account a total of $770 in reoccurring and excessive overdraft fees. But The account will be automatically closed before the end of 5 business days.
Unfortunately she states she will not be able to refund the fees until the bill pay is contested and returned. I still want to pay the bills. Yesterday was the date they were supposed to be pulled, why return them? It turns out Darin cannot refund me the fees, only reverse the bill pay. I just want the fees that were accessed because of Key Bank removed. I had the money in my account for the bills to be paid on the date I established not a week before.
People are stupid. The policies -- the "theft" -- is clearly spelled out in our literature to new customers. Key Corp is only active to make money and we are successful at it. Even though the national unemployment rate is about 10% we still managed to make over $900 million dollars off the American public last year alone. In a down economy! If you want your money from ATM's you have to pay for it. Its that simple. If you over-draft we have pages of policies to make it legal to take your money. We are only after your money. That is it. Nothing we do is to help you. Everything we do is to improve our profit for the share holders such as myself since I am a majority share holder in Key Bank.
CEO Key Bank
I've had one terrible problem after another with Key. Some background: I started banking with them almost a decade ago when I was in college since they were right around the corner from my school. I was young and stupid. They started off by being just plain rude to me. It was common for me to go to the bank, deposit money, ask for my total balance, and then be told by the teller that I would have to check that at the ATM (for $2). Yes they charged a college student $2 to check her balance. Key hasn't gotten any better as the years hav progressed. Last year, for example, they reissued my debit card AND SENT IT TO AN ADDRESS I HAVE NEVER LIVED AT! They called me to ask me why I had yet to use th card they sent and that is the only way I found out what they did. When I asked why on earth they could make such a reckless mistake, they blamed it on outsourcing and offered no apology. Lately, I've had to deal with their horrible online banking system. It locks up contantly and whenever this happens, it necessitates a call to their customer service call center which is understaffed with long waits on the line for assistance. Earlier this week I could not get in my online account and called them. After some time I was informed that I "unenrolled from online banking" so that why it wasn't working. NOT TRUE. No one else has access to my account and I know I didn't unenroll myself! I reenrolled with a new account username. This morning I went in to check my account and guess what? That isn't working either! Even though this account is tied to so many things, I plan to untangle my assets and finally cancel ally accounts with them TODAY. Yes I am that angry. They are completely incompetant, rude, unhelpful, and their frequent mess ups indicate that they can't be trusted with much of anything, let alone my money. I've been spreading the word about this among my friends and colleagues and I hope this post also serves as a warning. Key is a terrible bank and with so many other options out there, nobody should ever have to bank with them. Don't do it!
Key bank has crafted rules and regulations attached to their checking accounts to charge customers radical...
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Once again I have been charged an overdraft fee on an amount that was not causing an overdraft until Keybank changed the way they presented checks to come up with the most overdraft fees to charge me. I had a direct deposit made to our account on friday, that evening I used my debit card for only $90.00 the amount was subtracted from my available balance, on Monday I made a deposit of $600 with only $100 be available until the next day, on Tuesday morning I was charged two overdraft fees for two checks that were presented to keybank that evening, on Wednesday I was charged another $38.00 for the $90.00 debit transaction which took place on Friday.
When I spoke to the bank they once again said they present deposits and withdrawals on 'Real time' i said, you did not since I made the withdraw of $90 on Friday and the second deposit on Monday, whose real time are you using, the rep then asked if I would prefer they pay the larger item first, I said no, you should pay them how they are presented that way you won't charge me overdraft fees. They were rude, would not budge on any refund, they told me I was wrong and they were not going to refund me any money I was not reading their availability policy correctly. How do I file a class action law suit, it looks like they have been using this practice with several people. Help please!
I have a cash reserve credit account at key bank and have had it for years. Sometimes I pay it in full other...
Not really a complaint, but it would be nice to know why my account gets charged when I use the...
I applied for a forbearance in February, and was told that it was "being processed, " and "in the computer...
I received a check for $3, 980.00 to be deposited into my personal account. Then I should call Mr. Michael...
Not only does Key Bank rape you of your money with all of their fees they like to hit on there customers when I told the district manager that his teller was flirting with my Husband the district manager did nothing they do not have a policy against that. We closed our account and credit card and will let everyone know what horrible management Key Bank has... We went to a different bank which has a policy to keep business professional and mature it is money we are dealing with not strip clubs!!! The employee stills works for the bank unprofessional do not bank at Key Bank.
I totally agree with you. I called in today "Beaveton Keybank" in Oregon.. to just check what my...
Key Bank in Columbus, Ohio, doesn’t even check ID's when people take money out of their savings account. I walk in and filled out a withdraw slip. Handed the teller the withdraw slip and placed my ID on the counter. The teller gave me $500 cash and never looked at my ID. I then asked the teller what my name was and she stated that she didn't know. My questions are:
What would happen if I made a mistake and wrote a wrong digit down and it turned out to be your account number. The teller would have given me $500 out of your account. How would you feel?
What would happen if a bad guy got your bank statement out of your mailbox and used the account number on the bank statement to withdraw money from your account? Since Key Bank doesn’t check a person’s ID when they take money out, who knows who is taking money out of your key Bank account.
I ask, why do people put their money in the bank, for safe keeping.
I am going to take my money out of both my checking and savings account the first thing in the morning.
There is more security at a gas station – you can’t pump gas until you pay for it, but Key Bank is giving away money to people who they don’t know what their names are.
I actually had a branch manager from the Beaverton Key Bank on Hall curse at me in the parking lot today. I was parked in their parking lot early in the morning with no one around. I walked across the street to the coffee shop and she yelled at me to move my car, because bank customers needed it. Seriously, the bank wasn't open and their were 20 open spaces. When I politely pointed this out, she yelled. "Fine leave it and I'll tow the *** thing." Totally uncalled for and very unprofessional. There is no reason to treat someone this way.
My business account was defrauded...reported it and the simple process of correctly sending a fax with correct numbers to the correct department was sent wrongly three (3) times!! This meant my money was held for month and I had to make many, many phone calls on my business time to get to the bottom of the mess created by their incompetence. They did not care much until I got hold of some supervisors out of state and mentioned I had lost business and reputation...and, through Clark Howard found out about the Comptroller of the Currency (regulates banks and investigates complaints about banks). One should call their 800 number ! Key Bank is awful, in a word. Then, they send me checks and try to bill me!! I returned them, of course...just one more hassle. Also, they have grossly mishandled the fraud investigation. Don't go to Key Bank....go to a credit union or bank online.