Keurig Green Mountain
reviews and complaints

I was given a Keurig coffee maker for Christmas 2016 by my son and his family. I was excited, brought it home and brewed my first cup. Great! But the 2nd cup would not let the water come out. I checked the manual and consulted with friends that had one for answers and tries all of their suggestions. It worked another time. Great! But only once. I called customer service and was walked through a number of steps to get it going. Good! It's working again. But only 1 time. CS sends me a. We canister and assures me this is the problem. I get that and it helps nothing. I call again and am told it is the "pin" that sticks into the cup that's clogged. Ok! I did everything I was told and it has not worked. I have had it sitting on my counter all this time thinking any day it may just work. Well today I summons the courage to chunk it. Yes, throw it away. I feel better now! Just hate that my son wasted his money. Thanks for letting me vent.

I.received it as a gift 6 months ago. It was amazing for the first 3 months. Then less n less coffee was coming out. After cleaning per instructions it only got worse. It started making a hissing sound. Then a few days later the screen went out. Now it won't even make coffe. I am very disappointed that I now have no coffe maker. I purchased a 5 dollar coffe maker from dollar general and it seems to be more reliable that this high dollars piece of crap

I am a teacher and am getting ready to head back to school. I use my keurig every day, so I was devestated when my keurig quit working yesterday. I've had it just a few months over a year. My husband looked at it and believes the pump motor is bad. I'm devestaded since my coffee is what I look forward to to keep me going all day at school. I tried going back to my regular coffee pot, but it's just not the same. Really disappointed my keurig only lasted a little over a year!

I have enjoyed my Keurig for years. The only complaint I have is that the coffee wasn't hot enough. When the Keurig HOT came out, I assumed it meant the coffee was hotter. After waiting for a year or so, my husband surprised me with one a few days ago. How disappointed I was that the coffee is NOT hotter. I certainly wasted my money' upgrading' to what I thought would be a hotter cup of coffee. I am very disappointed and feel like you used misleading advertising.

I'm going to tell all my friends about this, sending out a message to not bother purchasing the Keurig HOT.

Sincercerly,
Rebecca Keys Gentzler

I recieved my kerig as a gift for christmas, and lost warranty it doesn't work anymore, I loved it please if there's any way you could send me a new one. Angelica apicella 33 orange terrace west haven ct 06516. I loved my coffee maker it's a major part of my morning I wake up and drink coffee, I come home from work and drink coffee if you are a company that stands by its product then you will send me an replacement. I will be telling all my friends and co workers about the letter i'm writing to you, also on social networks. So please be kind and send me a new one.

When I bought my Keurig, nothing on the box noted that only newly packaged coffee pods would work. In fact local stores continued to sell the old pods and I had a stash of pods, so called the company to complain. Keurig replaced all the pods I had purchased with ones that would work. Since I like to grind my own brand of coffee, I was advised by the Keurig rep to purchase a micro-etched filter to use with paper filters. That system has worked for two years. Yesterday the "Oops" message came up on my machine stating I was using the wrong pod. Another call to Keurig I was told I somehow manipulated the machine all those years to get the micro-etched filter to work. "Pamela" from Keurig suggested that I don't look at online videos for help, because any company can make a filter system that they claim will work with a Keurig pot. Then she said I would have to buy a new Keurig filter for $14.95. When looking online, I noticed that the new Keurig filter says that it has been re-manufactured. That indicates to me that Keurig has been having problems; however, Pamela certainly didn't admit that possibility. Very disappointed in Keurig's tactics.

I'm going to make a video showing me smashing this 2.0 machine into millions of little pieces. My old machine would brew any pod I put into it. I will never buy another unit from keurig again! and maybe if my video goes viral...many other videos might appear. From now on...its 7-11 for me. Watch
for my video on you tube coming soon! How aggravating it is when you want some coffee you you keep getting this oops message.

I received a promotional code from Keurig and decided to order coffee from them. I tried to place my order online but something went wrong and I got an error screen. I found Keurig contact number and contacted their support service. Woman who picked up the phone told that I could make my order via phone. She tried to place my order but was unprofessional and made many spelling mistakes. And when I told her about the code I had she said that she was not able to apply it. I asked her what was I supposed to do with the code and she replied - nothing, just don't use it. I told her that I changed my mind and disconnected. No way I'm buying anything from them! These people are absolutely ridiculous!

When I bought my Keurig, I did not realize that the useful life is only about one year. So many of my friends have had failures at 1 year and gotten a full replacement. Mine was 1 year and 2 months when I made my first call for help, so I would have to purchase my replacement for $99. How does a company up-sell their products through their customer service? If I have an unresolved complaint, do they think I want to buy their product again?

I am tired of paperclips, descaling and partial cups of coffee. You know what I am talking about! My last call with Customer Service informed me that I need the water reservoir filled to the max line to ensure the best performance. Really? My coffee machine is higher maintenance than my dog!

Build a better product, Keurig!

I received a Keurig elite K-cup coffee maker for Christmas from my daughter. I do not drink coffee anymore, so I tried to return the machine to best Buys for a in store credit, I had planned on buying a land line phone with the credit (not a cell phone) anyway I was old that the store did not give an in store credit over 35.00, I gasp and said everything in here is over 35.00, but that was it, the sales person said ''what is your Daughters name?'' I told her and she looked in the computer, I told to check her husbands name because he could have purchased it, and it wasn't found, well sorry about your luck we can't find the persons name in our computer, [WHAT IF THEY PAID CASH?] Do you give your name number in a cash transaction?

I placed an order with Keurig on 6/28/2011. They tried delivering it and were unsuccessful so it was returned to the company on 7/7/2011. I called and they informed me that they cannot just resend the package out that I needed to place an entirely new order. I did. Now I have paid for two orders. I received the second order, no problem, however I still have not received my refund for the first order. Therefore I paid for two but only received one. I have contacted the company via email, no progress, and not one, two, three, or four calls but FIVE. Yes, I have called five times and still no refund. I'm just curious if this is a common practice for the company? I am appalled at their customer service !

I purchased a Keurig single serving coffee maker for my son for use in his apartment at college. His roommate did not drink coffee. I though it was a good way to have a single service of coffee, hot chocolate, tea, etc. The B60 version was not inexpensive over $130. The unit stopped working after about 3 or 4 months. And that was not even with everyday use. The water pump doesn't always work. I took the unit apart and reassembled it and it worked once. The LCD screen doesn't always work. I descaled it with vinigar per instructions. And it still only works once, then must be emptied, shaken upside down and reset so that it will make one more cup of something. That's no way for a products to function. The manufacturer is not interested in repairing or replacing the item.

This is a copy of the email I just sent to Keurig . Sure, they replace them, but 5 in 16 months? I don't make more than 1 or 2 cups a day. I am beyond frustration.

I wrote you a letter several days ago and never got a response. Here's the problem. I bought my Keurig from QVC 16 months ago. Today I got my 5th replacement (one was because you sent the wrong model, the others didn't work). First, after confirming my address, you promptly sent it to the WRONG address. It happened to be my son's old apartment, and the new tenant found my phone number on the packing slip and called me. I brought it home, unpacked it, untaped it, cleaned it, set it up, filled it with water, heard it pull water from the tank and then...NOTHING. So, I started over...4 times I reset it, 4 times I took it apart and cleaned it, and 4 times...NOTHING. Needless to say, I was a little angry. So I call Keurig who is very sorry about this (yeah right) and will send me a replacement AGAIN. Another week with instant coffee. I checked it every 15 minutes, nothing. Then, an hour later, it was ready to brew. So I brewed. It worked all the way with the wierdest noise I've ever heard (perfect for a haunted house). I was on the phone with a friend that commented on the horrible noise coming from it. I know a lot of people with Keurigs that never have a problem. I brew one stinking cup a day and look what I get. I have appliences that are 30 years old that work better than this. I Googled Keurig and found there are a lot of problems similar to mine...I'm just lucky I guess. So here's the deal. Go ahead and send the new one, and find a way to compensate me for my trouble and inconvenience and having to deal with condescending customer service people that are sooooo very sorry. Next, work on fixing this overpriced piece of crap. It makes fantastic coffee...I bought one for my son and his works fine. It would also be nice if I actually heard from you this time, but I won't count on it. Yeah, I'm pretty damned frustrated right now.

We purchased a Keurig One Touch Milk Frother via Amazon in July 20120 and in November 2010 it failed to operate.
We have sent 4 emails to Keurig and spent a long time on the phone with Keurig Customer Non Service and have been promised that a Keurig Rep will contact us and nobody has and that is over 2 weeks ago.
I really don't like being given the run around for a $70 item not cheap for a Milk Frother.