KFC review: Service

On August 23, 2023 around 7 pm I went to Kentucky Fried Chicken located on Veterans Memorial Drive in Ofallon, Missouri to get an order to go. The door was locked but the drive-thru was open.

I was looking at the menu and a woman asked what I would like. I told her I wanted the #1 which the outside menu sign said was two pieces of chicken with sides and a drink.

She was in a hurry and asked what I wanted to drink. I actually wanted two orders ( for myself and wife). I was about to tell her I wanted two orders when I heard another male voice and it sounded like he said hurry up. She then came back on and asked what I wanted to drink. I asked if they had freshly made tea and she said no. All they had was Pepsi products. I said I wanted something like a Seven Up. She said they had Starry, which I never heard of. I said "what" and she said it was a lemon lime drink. Then I heard a male voice again and he said "come on pop's, lets go". Then I said ok to a Starry. I then told her I wanted two order. The male voice came on again and said ' Oh boy now you want to change your order pop's". She came on and said ok you want two #1's. I said yes I want to make it two orders. Then she asked what side I wanted and I said I only get one side ? She said yes. I started to say I was used to getting two sides ( mashed potatoes and cole slaw) when the male voice came on again and said "come on pop's what side do you want? Hurry up". I asked what sides do you have. She said it was on the sign and I told her I couldn't see any sides listed. The male voice came on again and sai " pop's can't read it and he said each side in a sassy demeaning voice. I said if I only get one then give me one with cole slaw and one with mashed potatoes. She came back on and said pull up for a total. When I pulled up I asked her who the jerk was that kept talking and she would not tell me his name. she just started to give me the drinks and get the food. I told her I was used to ordering the two pieces with cole slaw and mashed potatoes and she then told me I could get that but it would not come with the drinks. At this time I already felt demeaned and stupid so I did not want to change the order again. I just took it and told her I would never come back again.