The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kenmore Oasis Elite Washerproduct needs to be recalled

There is a class action investigation of these washers. My husband and I purchased one of these washers in 2007. It never has properly worked. The electronic board is a joke. Sears wants to charge us $240 for service agreement to cover this and subsequent repairs. You've got to be kidding!

http://www.toploadclassaction.com/kenmore.php

Responses

  • Qu
    QualityAppliance Oct 04, 2009
    This comment was posted by
    a verified customer
    Verified customer

    That investigation involves a F-51 error code and more importantly the lack of service from Sears/A&E.

    F-51 is a rotor position sensor error and in most cases is simply a bad connection at the RPS. A simple 15 minute repair that the Sears/A&E idiots can't seem to figure out.

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