The complaint has been investigated and
resolved to the customer's satisfaction
katespade.comcharged me but didnt process order


Charged my credit card and did not process my order! Said Citibank didnt authorize it. I called Citibank and they said it was definitely approved. Kate Spade refused to do anything. Now i have a $282.50 charge on my card and nothing to show for it but theifs. The girl on the phone at Kate SPade admitted they were having a website problem too!

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