The complaint has been investigated and
resolved to the customer's satisfactionResolved katespade.com — charged me but didnt process order
resolved to the customer's satisfaction
Charged my credit card and did not process my order! Said Citibank didnt authorize it. I called Citibank and they said it was definitely approved. Kate Spade refused to do anything. Now i have a $282.50 charge on my card and nothing to show for it but theifs. The girl on the phone at Kate SPade admitted they were having a website problem too!