Gray and Sons’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of customers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Pricey Watch Straps and Slow Shipping with Lack of Tracking Follow-Up
Everything was good, but I gotta say, $20 for two watch straps? That seems a bit steep, ya know? And the shipping, man, it took forever. I mean, it felt like it was dragging on and on. Plus, they didn't even bother to follow up with the tracking number. I had to take matters into my own hands and give 'em a call myself.
Mixed Experience with Gray and Sons: Great Selection and Prices, but Customer Service Needs Improvement
and again. It was quite frustrating, to be honest. However, once I finally managed to place my order, I was pleased with the selection of products available on Gray and Sons. They have a wide range of watches and jewelry to choose from, which is great for someone like me who enjoys variety.
The prices on the website are reasonable, and they often have sales and discounts, which is a bonus. I was able to find a beautiful watch at a discounted price, and it arrived in a timely manner. The packaging was secure and the item was in perfect condition, so I was happy with the overall shopping experience.
One thing I would suggest improving is the customer service. I had a question about my order and tried to contact them through the website, but it took a while for them to respond. When they did, the response was not very helpful and I had to figure things out on my own. It would be great if they could improve their response time and provide more detailed assistance to customers.
Despite the minor issues I encountered, I would still recommend Gray and Sons to others. They have a good selection of products at reasonable prices, and the quality of the items is excellent. Just be prepared for some potential hiccups with the website and customer service. Overall, I am satisfied with my purchase and would consider shopping with them again in the future.
Is Gray and Sons Legit?
Gray and Sons earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Gray and Sons's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Grayandsons.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Grayandsons.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Gray and Sons have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Gray and Sons and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Grayandsons.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Our research indicates that Gray and Sons is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Overview of Gray and Sons complaint handling
Burdeen's Jewelry
3 reviews
Cartier
47 reviews
CaratLane.com
21 reviews
Canadian Watch Imports
1 review
BMNY
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!