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JustFlyfraudulent cancellation

1
S Aug 15, 2018

My Justfly Booking number is [protected] receipt # [protected]

I booked this flight from Presque Isle, Maine to Fayetteville, NC...my credit card was charged on July 17, 2018. I purchased insurance in case I had to cancel my flight. This was the first time I had bought insurance because I knew there was a chance I may have to cancel.

I called Justfly yesterday to cancel my flight and to my shock, I was being charged almost $300.00 to cancel and rebook!!! I told them I bought the insurance..he told me that was for a 24 hour period to cancel!! I told him I always get a 24 hour period without purchasing insurance!! I spoke with a supervisor who barely spoke English. He was rude and unable to explain why I would be charged almost $300.00 when I had bought insurance. He would not allow me to speak with a person over him.

Can you please waive the fees of almost $300.00 to cancel and rebook my flight? The insurance is very misleading and should not be worded the way it is on your sight, I understood I would be able to cancel and rebook without a fee.

My phone number is [protected].

Thanking you in advance for your prompt attention to this matter.

Sincerely,

Sherry Sargent

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