Menu
JustFly Customer Service Phone, Email, Contacts

JustFly
reviews & complaints

www.justfly.com
www.justfly.com

Learn how the rating is calculated

4.0 1436 Reviews

JustFly Complaints Summary

1 Resolved
339 Unresolved
Our verdict: Engaging with JustFly at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for JustFly has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JustFly. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JustFly reviews & complaints 351

Filter reviews by rating
5
1095 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest JustFly reviews & complaints

ComplaintsBoard
S
1:53 pm EDT

JustFly flight reservation canceled

i made a reservation at 6pm oct. 14 for a flight from phl. to london, i used a discover card and everything seemed to be fine when i went to sleep. the next morning 12 hours later I checked my email and was surprised to see the flight was canceled because of a credit card problem (only 12 hours had passed). i called justfly and was told the card was declined. i was not sure why this happened but i wanted to rebook the flight. the associate for justfly explained to me that the flight was now 3000.00 dollars more than it was only 12 hours ago. i was not happy but the agent and i booked an inferior flight that was more money than the original. i gave her my discover number and she took it and we waited. again it was declined. that is when the agent told me that justfly was not accepting discover so i put it on my amex. i checked my discover online banking account only to see that justfly had charged the account $1.00 twice and then issued a credit for each. the result now is i have 2 layover connections in canada for a slightly higher price than my original nonstops. i beleive this was an error on justflys part but they are making me pay for their mistake. the last agent i spoke with told me that justfly was not accepting discover anymore even though it was on their website and they did not flag my reservation until later in the night when i was sleeping. i am not sure if i have any recourse to get some satisfaction for my inconvenience, but i would like to hear something from justfly. the operators were very nice but sometimes needed to repeat things multiple times because strong accents that were made worse by the phone. i did rebook with justfly rather than go to another provider, but i hope justfly would try to make me a satisfied customer rather than someone who will go back to his old methods of booking flights. any responce would be appreciated. put yourself in my position and i am sure you would be unhappy also. so now i will wait to hear from someone justfly who can make this right or explain what part of this was my mistake. thank you for your help in this matter.

Edmond Jules Boesch

Read full review of JustFly
Hide full review
ComplaintsBoard
S
10:33 am EDT

JustFly online reservation

I booked a round trip from Philadelphia to Orlando for Oct 30th - Nov 1 at 7:48 pm departure from PHL and 8:48 pm departure from Orlando.

When I made the payment, I received a confirmation with a changed timing from 8:48 pm to 9 am for departure from Orlando. This messed up my schedule and when I asked them to correct the reservation, they charged me a $37.50 cancellation fee for their mistake.

Also, when I asked them to reserve me the same flight, they were charging me an extravagant price of $155 when it was $122 online. Thankfully, I declined their request to book over phone. This is dishonesty and they are trying to take advantage of a consumer's situation.

It is very sad that companies resort to such measures to cheat the consumers.

Read full review of JustFly
Hide full review
ComplaintsBoard
C
8:01 pm EDT

JustFly booking flight online

I booked a round trip flight from Orlando to Los Angeles.

I choose the Frontier's flight 1151 on Fri, Nov 8 and come back on United's flight 2410 on Mon, Nov 11.

The round trip cost was $223.60 with all taxes and fees included.

The website offered me to upgrade my flight for $17.50 each way. It would give me the right to select my seat, cancel (with fee) and travel with a full carry on.

The Regular price + Upgrade standard economy ($17.50 each way) was $ 258.60.

I upgraded my flights. When I received my invoice, the price charged me was $270.55.

Right after the purchase, I called the customer service to try to cancel the reservation because I realized it was for Ontario and the price was higher than I agreed to pay. At this time, the order was in processing still. The attendant told me I was charged more because I selected a seat. However I didn't. In addition, he said I did not have right to have a carry on. If I wanted called the fly I needed to pay a fee of $75.

I called 2 more times after that. The attendants offered was charge me $37.50 for a cancellation.

I called today again. The attendant said I would have to pay more than $300 to cancel my booking. It is insane! More than I have paid for the tickets. I told I would keep the booking but I wanted the difference back because I paid more for a service that cannot be provided on the airlines I choose. She said she could not do anything about that.

That is, I paid $35 dollars ($17.50 each way) for a service that Justfly offer but does not provide or Justfly does not provide for the airlines I booked my flights. I paid for a service that cannot be provided.

If so, I must receive a credit of the difference between the price without upgrade and the price charged me ($270.55-$223.60= $46.95). If not the whole booking cancelation with no fee.

Sincerely,  

Read full review of JustFly
View 0 more photos
Hide full review
ComplaintsBoard
J
2:46 pm EDT

JustFly flights

Booked flights from Gatwick to Orlando this morning approx time 6am for 7 people with just fly . Need urgently to cancel flights.

Disgusting customer service. No one is able to be contacted by phone. Website has no direction to cancel on line. No email address to contact anyone . They have taken the money from my account no problem. Now there is no one to contact.

I will be reporting this to BBC watch dog, absolute disgrace

Read full review of JustFly
Hide full review
ComplaintsBoard
P
11:07 pm EDT

JustFly unethical behaviour

On or about August 26, 2019, I called Reservations to make a booking for a flight from Denver to New York. Unfortunately my call was redirected to Canada without knowledge or my permission. Today I received my Verizon phone bill to my surprise and chagrin I noticed my bill was higher than usual. I called Verizon to inquired about the charge and they informed me that my call to Justfly was redirected to Canada and therefore they were charging me $86.00 including taxes for the call because it is long distance. I called a toll free number to make the reservation. I want Justfly to do the right thing and reimburse me for this unauthorized charge. Thank you!
Paige Verducci
[protected]
[protected]@aol.com
Justfly Booking number [protected]

Read full review of JustFly and 2 comments
Hide full review
2 comments
Add a comment
H
H
happyfuns
, US
Feb 29, 2020 10:19 am EST

I put a lot of time talking on the phone with Justfly's customer services,
a lot of frustration, wasting time and energy and finally what was the results: one week behind my schedule and also I had to pay 560$ to buy a new ticket.
A very bad experience and never buy any ticket from justfly!

View 0 more photos
M
M
Maria Miracolo
, US
Feb 15, 2020 1:39 pm EST

Hello. My name is Maria Matsaeva. Name Miracolo it is my old name. Almost one year I have name Maria Matsaeva. But e-mail address is on name Miracolo.
Recently I sent to you bank statement with $998.03 that they
charged me wrongly.

ComplaintsBoard
C
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFly deceptive 24 hour cancellation fees

The 24 Hour Cancellation is DESIGNED to trick the consumer into thinking that there is FREE 24 hour cancellation from the time of booking. It would have been easy to list the standard 24 hour cancellation fees in the information box next to "24 hour Cancellation" instead of burying this information in justfly.com's "terms and conditions". The standard cancellation fees are also NOT listed in the Customer Support FAQ.

The term "Extended Cancellation Policy" sounds like an additional 24 hour period beyond the initial 24 hours from booking.

NOWHERE in the process is the amount of the 24 hour cancellation "standard fees" disclosed. (NOTE: the "standard cancellation fees" within 24 hours of booking are Domestic: $75 per passenger, International: $200 per passenger, Canada to USA flights: $125 per passenger)

This is my JustFly Booking Number: [protected] that I cancelled within 24 ours of booking. I was charged a total of $150 ($75 per passenger) to cancel.

I would like justfly.com to disclose the standard 24 hour cancellation fees on their booking page.

Read full review of JustFly
Hide full review
ComplaintsBoard
W
7:50 am EDT

JustFly airline tickets

Do not book with this company, the advertise low price and when you select for booking, they charge more than initially stated, that is standard policy with them about $ 50 more each time.

I booked 5 flights with them.
All were confirmed from their side.
When i checked with the airlines, they had no record of one round trip flight.
When i called justfly they informed me that the booking did not go through, but they emailed me all flights as confirmed ... Luckily i found that out a few weeks before my travels and could make other arrangements.

I booked a flight within europe, justfly charged me $ 150, when i checked the airline ticket from the actual airline their stated cost was $ 65, so justfly makes huge profits by adding 50% plus

do not use justfly and consider yourself warned of their bad customer service, unethical practices (they show you one price online, and when you book it is consistently $ 50 more, regardless) and their unreliability

Read full review of JustFly
Hide full review
ComplaintsBoard
M
8:28 pm EDT

JustFly Reservation system error

I booked a ticket through JustFly on 4/7/2019, booking number [protected], from LAX to MAD. I correctly entered two passenger names and details for the flight. However, upon submitting, the second passenger name was overwritten while DOB, KTN, gender all remained correct. I did not notice the glitch, which resulted in a passenger name of "Mrs. Mrs. " (an obvious system glitch) even though I'm not married and typed in the correct name, until 8/24/2019. When I called to have it corrected, I was told I would have to cancel the original ticket and pay for a new one at the current rate. This results in over $600 in additional fees.

I've spent hours on hold with both the airline and JustFly trying to resolve the issue and have escalated up to a guy with the title "manager" who said, "I do not report to anyone, so I'm the last person you can talk to about this issue". I don't know single company whose most senior employee holds the title "manager", so that's obviously not a true statement. I do not mind cancelling the second passenger on the original ticket and re-booking, but I would like to be reimbursed for the difference in airfare cost, which as of right now is $460, and the cost of the cancellation, which is apparently $200.

In total, that's $660 at today's airfare rates that resulted from a faulty JustFly web application. I am not requesting anything in addition to that despite how much time lost and frustration this has caused. Please refund me the cost to correct this issue, so we can close the matter.

Read full review of JustFly
Hide full review
ComplaintsBoard
L
8:11 pm EDT

JustFly flight ticket booking

JustFly's agent LIED to me as to what class and type of ticket I was being booked. They told me it included a seat assignment and 1 piece of checked baggage - neither of which was true. I ended up paying for a ticket that was inappropriate and for which I would have had to pay $150 more to make correct. I pressed the agent as I was pretty sure he didn't know what he was talking about but he assured me he was correct. I only found out the truth later by calling the airline. I could have booked the same ticket thru them for the same price without JustFly's help. Luckily I cancelled the ticket and re-booked directly with the airline. JustFly's customer service were pleasant enough but of NO help and kept telling me that they did not book for extra baggage in general, or seat assignments - so WHY did their agent make these claims? Rather than correct my ticket they offered to refund it - which was not helpful. In the end the airline was able to make the refund without those bozos. DO NOT USE JUSTFLY!

Read full review of JustFly
Hide full review
ComplaintsBoard
D
9:10 pm EDT

JustFly dishonest and hidden charges

I booked a flight after searching and confirming the price I wanted, which was $2240. However, my card was charged $365 more than what I expected to the amount of $2597. I could not find on the receipt where the charges where coming from. When I called to ask, they just said it was part of the ticket price but couldn't explain why it was different than what I searched. I felt I had been cheated. I have had good experiences with JustFly until this one. Now I would not recommend using them.

Read full review of JustFly
Hide full review
ComplaintsBoard
R
10:05 pm EDT

JustFly overcharges

I purchase a ticket the amount was 2, 892.16 after when I confirm I realize they charged me for the ticket 3, 163.86.
I send them all the information and the billing issue spending almost 2 hrs on the phone with the customer representatives.
The answer was we can not refund your money.
They are terrible to deal with I don't know who to contact for the refund f $270 is not about the money is the Principe how they do the business.
Would you like to help with this matter
Thank you
UNHAPPY CUSTOMER

Read full review of JustFly
Hide full review
ComplaintsBoard
S
4:38 pm EDT

JustFly misleading air ticket

Hi

I sent an email to Justfly and been ignored. To date no reply from the company

Forwarded Message -----
From: "smith pulido"
To: "verification@justfly.com"
Sent: Sat, Aug 10, 2019 at 9:54 PM
Subject: Complaint [protected]
To the customer service Manager

I called just fly today and spoken to Jinky ( customer svc) and Supervisor Tresh.

I told them that on Aug 8, on my way back to the US my itinerary showed
that my flight has 1 stop From Cebu-Nagoya-Atlanta ( see below)

Unfortunately, when I reached Nagoya there was NO flight direct to ATL
So I was put into Delta flight 94 to Detroit instead. Then I was told from Detroit I will have to look for the plane that will take me to ATL afterwards.
Bottom line is, the flight I booked via justfly was misleading as it has advertised only 1 stop Cebu-Nagoya-Atl
where in-fact there were 2 stops Cebu-Nagoya-Detroit-Atl

Looking at the itinerary below ( I received from justfly) There is no stop over in Detroit, should I have
Known it I will not book this flight as it cost me more to travel 1 stop. But for convenience
I paid extra believing that I booked a 1 stop flight ticket.

This is definitely not a best practice for booking companies such as justfly
This is misleading passengers buying the wrong ticket.
End up I have to go so much anxiety in Nagoya and Detroit looking for my next flight connection.

I had to go through the process and disembark the plane in Detroit get my checked in bags and rechecked
them again. This whole journey just caused me so much time, money and anxiety and my health! which
I could have avoided only if jusfly has been fair and honest from the beginning!

During the call I made today, I told the supervisor (Tresh) over the phone that I demand a compensation
for the extra money I have paid for this ticket, the anxiety, lost time and trouble I went through.
Unfortunately, I was rejected and was told that I booked a ticket with 2 stops. Tresh told me that in your system
It clearly stated that I have a connecting flight to detroit. What in the world? It will be now my word against yours but I believe
This email trail below speaks the truth, it never say I have a flight connection in Detroit.
The email I received below only showed 1 stop during Aug 8 flight which is Cebu-Nagoya-Atl.

I felt cheated by justfly, whatever it is that happened here, I am clearly the victim!

I am giving just fly a chance to live with your promise of good customer service and honor my request out of good will .
Pls handle my complaint professionally and don't make me lose my trust in you!
Otherwise, I will assume this company cares No other more than the profit that it made by misleading people and therefore needs to
be reported to the regulatory board.

Smith
+[protected]

1 Stop
Delta
Flight 27
Terminal I

12:31am Mon. Jul 08 Atlanta, GA (ATL)
4:00am Tue. Jul 09 Seoul (ICN)
Airline Confirmation: HTU6PM

4h 30m Layover in Seoul
Philippine Airlines
Flight 485
Terminal 1

8:30am Tue. Jul 09 Seoul (ICN)
12:00pm Tue. Jul 09 Cebu City (CEB)
Airline Confirmation: HTU6PM
Total Trip Time: 27h 59m
See Baggage Allowance Details
Return

Check-in with Philippine Airlines

Cebu City, Philippines (CEB) to Atlanta, GA (ATL) 1 Stop
Philippine Airlines
Flight 480
Terminal 2

9:10am Thu. Aug 08 Cebu City (CEB)
2:30pm Thu. Aug 08 Nagoya (NGO)
Airline Confirmation: RPPEGA

4h 40m Layover in Nagoya
Delta
Flight 94

7:10pm Thu. Aug 08 Nagoya (NGO)
10:22pm Thu. Aug 08 Atlanta, GA (ATL)
Airline Confirmation: RPPEGA
Total Trip Time: 29h 52m
See Baggage Allowance Details

Read full review of JustFly
Hide full review
ComplaintsBoard
M
6:08 pm EDT

JustFly Tickets

This summer, we got tickets from justly.com and our booking number was [protected]. Our flight was with turkish airlines and the confirmation number is sbtd8c. Our flight was really bad from the beginning to the end (our return). The worst part was in the return because our flight was international and when we got to the airport, they told us that we had to change to another airport in Istanbul. We had a short amount of time to get our luggage and we had to pay for the shuttle. Justfly.com didn't match a good trip for us, because it was international flight but it turned into a stressful trip and not a good experience.

Read full review of JustFly
Hide full review
ComplaintsBoard
M
12:20 am EDT

JustFly airline tickets

I booked tickets to 3 destinations. Justfly charged me for these tickets but booked tickets with the airline only to 2 destinations. Justfly sent me a confirmation email with itinerary to all 3 destinations and did not inform me that I have tickets only to 2 destinations. On the day of my last flight I called the airline to ask why I cannot see my tickets and airline worker told me that Justfly never booked tickets for me for that day. On the day of the flight I was left at the airport with no tickets to get home. Justfly never returned the money they charged for the tickets they didn't book.

Read full review of JustFly
Hide full review
ComplaintsBoard
C
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFly justfly seat selection charge for seats that are not an additional charge by the airline

Christina and Nathan Jones
JustFly Booking Number: [protected]
Delta Confirmation Number: GX9GSL

On June 5, 2019, I paid JustFly for Seat Assignments: 43A and 43B for flight # AF3632 on July 31, 2019. I did not receive the seats that I have paid for, but was instead assigned seats 46C and 46D. After talking to Delta Airlines, I was informed that reservations made through a third party are not considered acceptable and that the airline does not charge for seat assignments.

The seat assignment charge by JustFly was not paid to Delta Airlines and JustFly has wrongfully charged me for a service that was not fulfilled.

I wish to request a refund of the seat assignment charge based on the information I have provided.

Thank you.

Christina Jones
[protected]@gmail.com

Read full review of JustFly
View 0 more photos
Hide full review
ComplaintsBoard
F
5:54 pm EDT

JustFly justfly glitchy reservation system

I booked a non-stop flight for Toronto to Lisbon on Aug 10 2019 and when i checked the reservation i was booked in a different flight with 2 stops and a 9 hour layover.
i went back to check and the 2 stop flight was also available but a much cheaper rate (not the rate that justly charged me).
I called 5 min after I mad reservation to ask Justly to fix their mistake : change or cancel the flight because it is obvious that their system is glitchy and they want to charge me a cancellation fee of $74 !
I had to talk to 2 employees and a supervisor (Ben, Mason and the supervisor called Loraine), spending 90 min on the phone, before they tried to contact Air Canada to cancel or change the flight.
I want my money back. I also believe I should be reimbursed for having to deal with them. I am not sure they understand the concept of online booking...

Read full review of JustFly
View 0 more photos
Hide full review
ComplaintsBoard
C
9:43 pm EDT

JustFly on line vs phone reservation

I was searching online for flights to Sarasota Florida from Albany New York. I was offered a flight for $107 including the taxes and fees for 2 tickets, total $214.00. Because of certain Medical issues, I called justfly to see about canceling reservations. I was told that I could purchase extended cancellation ability for $19.99. My phone call reservation came to $244.00. I told the sales person that this did not make sense. He insisted that there was a $30. Tax and fee charge. BUT I read that the taxes and fees were included in the $107.00 ticket fee. Obviously, the extended cancellation fee was not included. Again. I told him this did not add up. Today I called Just fly after looking at my bank information and 2 separate charges were deducted with NO extended cancellation charges. Why was the $30.00 deducted separately if it was part of the fees and taxes?

I called Justfly to find out why there was another tax and fee charge. The person talked in Circles and never answered my question. I asked why the extended cancellation fees were not deducted. She said my bank refused to pay the charges. I talked to my bank, they said no charges were applied. I spoke with a Justfly supervisor who stated extended cancellation was never added. (THIS WAS THE FIRST STATEMENT THAT MADE SENSE. I assured her that I had asked for extended cancellation due to medical issues. I asked her to listen to that part of the recorded conversation. She put me on hold for a very long time and when she returned to our conversation, she stated that the recording halted after I gave name and date of birth. Kindly she "gave" me the extended cancellation for free. I still don't know what the extra $30.00 fee and taxes charge was for when according to online the taxes and fees were included. WAS THIS ACTUALLY A BOOKING FEE? that they refused to admit to?

I had a bad experience with Justfly about 1 year ago coming home from Florida. I ran across the airport to catch the next flight and I was told to "stand over there (pointing) You cannot get on this flight. No explanation given. Eventually, I was told to return to the area I just came from with barely enough time to board (running and out of breath).
Very bad experience. I am contacting BBB about this DOUBLE TAX AND FEES. To increase the irritation the booking agent's have a lot of background noise and accents make it difficult to hear and understand. They are very well versed in not answering questions and talking in circles.

Read full review of JustFly
Hide full review
ComplaintsBoard
R
8:44 pm EDT

JustFly airline ticket

I had purchased a round trip ticket to India in March for travel date in June. Tickets were confirmed and that when one of the domestic flights filed bankruptcy. When I called justfly they said they cannot do anything about it. Later they started calling me saying that the whole ticket will be canceled if I don't accept their travel dates. I called Lufthansa and they informed me that the tickets are confirmed and there is no need to worry other than the domestic flight, but they are not able to provide alternative arrangements since justfly is the travel agent. I called justfly and they always put me on hold for one hour and comes back with the same answer. I would like to get a refund for the unused portion of my airline booking.

Read full review of JustFly
Hide full review
ComplaintsBoard
U
3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFly support

I booked a flight and cancelled it with the airline 3-5 hours after the purchase. I was given a cancellation number for my records.
I have not received my refund. I called the airline and they advised me to call justfly. When I called them, they said that my reservation was processed by their affiliate. This affiliate is called gdx. I asked for their contact information. They only gave me the name of their website (http://gdxtravel.com/). When I said I needed their phone number, the agent refused to give it to me. I checked the website; they are located in Colombia and there is no phone number. The rep said she sent an email to check they status of my refund."

I guess I will have to say goodbye to my (almost) $200. Beware! This is a scam!

Read full review of JustFly
Hide full review
ComplaintsBoard
Y
4:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustFly credit card

I booked a ticket from Budapest to Düsseldorf to fly on 22nd of June. When I checked in at the airport, the officer said that there was no name under my name registered in the system. I got email confirmation when I booked the ticket and my credit card has been deducted n I paid for that already. I emailed justfly customer service many time but no response. I called them n they said that they never deducted my credit card while it's charged already. N they said my reservation has been cancelled by system. This's really ridiculous. They asked me to send the evidence n I sent already but still no response till now. Can someone help me with this and I need my refund.

Read full review of JustFly
View 0 more photos
Resolved

They need to call me

Hide full review

JustFly Customer Reviews Overview

JustFly is an online travel agency that offers customers a platform to book flights, hotels, and car rentals. Their website, justfly.com, provides users with a search tool to find and compare prices for various travel services. JustFly aims to facilitate travel planning by providing a range of options to suit different budgets and preferences. The company's services are accessible through their website, allowing travelers to make reservations at their convenience.

JustFly In-depth Review

In Summary: JustFly offers a comprehensive online platform for booking flights, with a user-friendly interface and competitive pricing. While the website and mobile app are generally well-received for their functionality and design, customer service experiences vary. Additional services like travel insurance and car rentals add value, but the cancellation and refund policies could be more flexible. JustFly's social media engagement and environmental initiatives show promise, but there is room for improvement in transparency and customer support.

Website Usability and Design: JustFly's website is praised for its ease of navigation and visual appeal. The mobile responsiveness ensures a seamless booking process across devices. Users can efficiently search and book flights, although some may find the number of options overwhelming.

Flight Booking Options: The platform offers a wide variety of airlines, covering both domestic and international destinations. Flight time selections are ample, catering to flexible schedules, and the price range is competitive, appealing to budget-conscious travelers.

Pricing and Value for Money: JustFly provides transparent pricing with a breakdown of costs. However, some users have reported unexpected fees at checkout. Deals and discounts are available, but the site does not consistently offer a price match guarantee.

Customer Service Experience: The responsiveness of JustFly's customer service team can be hit or miss. While support is available in multiple languages, the quality of assistance and resolution of issues do not always meet customer expectations.

Payment and Checkout Process: JustFly accepts various payment methods and ensures the security of transactions. The payment process is clear, and customers receive prompt confirmation and receipts after booking.

Additional Services and Features: Travel insurance options, car rentals, and hotel bookings are conveniently offered. JustFly does not prominently feature a loyalty program, but travel advisories and alerts are provided to keep travelers informed.

User Reviews and Testimonials: Customer satisfaction levels vary, with a mix of positive and negative feedback. The reliability of user reviews is generally good, and there is a significant volume of feedback to help new customers make informed decisions.

Cancellation and Refund Policies: The flexibility of cancellations and refunds is an area where JustFly could improve. Fees for changes are standard, but the process can be cumbersome, and credits for future use are not always clearly outlined.

Mobile App Experience: The JustFly app is well-designed with useful features and functionality. It performs stably, but user ratings on app stores reflect a mix of experiences.

Social Media Presence and Engagement: JustFly maintains an active presence on social platforms, with regular customer interaction and feedback. Promotions and announcements are shared, but social media support options could be more robust.

Environmental and Social Responsibility: JustFly has begun to implement sustainable practices and occasionally promotes carbon offset programs. However, detailed information on community involvement and ethical business practices is not readily available.

Company Reputation and Reliability: JustFly has a presence in the industry but has not garnered significant awards or recognition. Business accreditation and ratings are average, with mixed media coverage and public perception.

FAQs and Resource Availability: A comprehensive FAQ section is available, along with travel guides and tips. Accessibility information is provided, but educational content for travelers could be expanded.

Comparison with Competitors: JustFly holds a competitive position in the market with some unique selling points. However, a thorough competitive analysis reveals both strengths and weaknesses, with alternatives available for consumers seeking different experiences.

Overall Experience and Recommendation: JustFly is suitable for a range of travelers, especially those looking for competitive pricing and a user-friendly booking experience. While the platform is trustworthy, the variability in customer service and the rigidity of cancellation policies should be considered. Overall, JustFly is recommended with the caveat that users should be prepared for potential challenges in customer support.

How to file a complaint about JustFly?

Here is a comprehensive guide on how to file a complaint or review about JustFly on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with JustFly in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JustFly. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about JustFly on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JustFly customer service

Website

www.justfly.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JustFly?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JustFly Customer Service. Initial JustFly complaints should be directed to their team directly. You can find contact details for JustFly above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JustFly. Discuss the issues you have had with JustFly and work with their customer service team to find a resolution.