The complaint has been investigated and
resolved to the customer's satisfactionResolved Just Flowers — just flowers lies to customers!
resolved to the customer's satisfaction
Just flowers, to me means, just go somewhere else. Call the florist directly!
I own a florist and was sent an order by just flowers going to a lady in the hospital. They called the order in to us and gave us a generic fresh arrangement in pink, white, purple and yellow for $50. We produced the order and delivered it. The sender of the order saw the order and she had actually ordered the summer bouquet, which is a fresh arrangement in a white basket with specific flowers and colors. The customer complained to just flowers and just flowers tried putting the blame on the florist for producing the wrong arrangement. I spoke with the customer and told them what just flowers had "called" in to us. I explained that my designer took the order and I was standing right beside her as she took the order and overhead everything on the order as we had to explain to the just flowers rep what we had and did not have in stock for the colors they were asking for. Just flowers lied to the customer trying to blame our establishment and then wanted my florist to do the original order, at my cost.in other words, just flowers screwed up, gave us the order incorrectly, and they then wanted me to fix their problem at my cost. Unknown to them, I had already spoken to their customer and knew what the customer had ordered and what just flowers sent us as an order.
When I explained to them that it was their mistake and I was beside the designer taking the order and that we made no mistake they still tried to push us into doing another order for the customer, but at "my cost." they were not willing to pay for the order out of their pocket. The customer had placed an order for an upgraded version of the order and we were also not sent the monies for the upgraded version. The customer also had a $10 coupon for a discount. We received an order for $50 of which delivery is taken out of. So, the customer was shorted on their arrangement by just flowers.
I spoke with some idiot representative by the name of alvin numerous time and he refused to do what was right and to take care of the customer. He wanted our florist to go to the hospital to pick up the arrangement and to replace it with another arrangement, at my cost, and to resell the arrangement from the hospital. The arrangement at the hospital has been there for a day and a half at this point. That's not ethical and I refused to do that. I tried finding a number to a vice president of customer service or a higher up, but there is no listing or corporate office numbers that I can find. Just flowers refuses to give me any contact number and returns me to their customer service department. They have done the same thing with the customer.
I've sent complaints to their main email address on the just flowers website and have not had any reply back. I explained all of this and asked for an immediate phone call. I am still waiting...
Just flowers has access to ftd and bloomlink where they can send orders directly to a florist, where there is documentation, and no mistakes will be made. The rep there stated they have the access, but call out order as this works better for them. Yes, it does work better for them when there is a screw up and they try lying to the customer about their screw up. If they sent the order electronically no mistake would be made. On the electronic order the florist would have documentation of what the customer wants and a specific identification number for the arrangement. The florist would also know if the arrangement had to be exact or if substitutions were allowed. This is not the first time this has happened to my florist with just flowers and I know of a number of other florist that have the same complaint.
The representative, alvin was also a real smart # on the phone trying to tell me that he did not need to hear anymore and that he was just going to cancel my order, which means that just flowers will now attempt to not pay the florist, by saying the customer cancelled the order. The customer and I (The florist) have caught just flowers trying to lie to the customer to cover their screw-up.
I am sending a copy of this posting to just flowers, so maybe I will eventually hear from a vice president of customer service or some one higher up than their idiot customer service rep named alvin that cannot solve a customers problem. I will continue posting this complaint on blogs, etc. Until I get a just resolution from just flowers and the customer states they will be doing the same.
As the florist, I get about 73% of the order in payment to me. So out of all this termoil I made about $36.50, minus all my costs, out of a $50 order. So, just flowers is refusing to fix a customers order that amounts to about $36.50 or less out of their pocket. Isn't this amazing! They would rather have an unhappy customer and florist than to fix a problem. Since just flowers uses ftd and bloomnet to send their orders to florist I am also contacting the vice presidents of customer service at these organization to let them know about this problem and others. Just flowers sent this order through ftd, so they have this information now logged into their system and my ftd representative has been notified of the problem is contacting a vice president to speak with just flowers about this problem.
If you need flowers just send directly to your local florist and you will not have these types of problems. Or you can google or use any search engine to look for a local florist in the town by typing in the search - florist, name of town, state. Why pay extra fees and experience this type of problems when you direct?
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