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Justanswerprice charged for tech support

1
B Aug 11, 2018

On NZ Thursday evening (NZ time) I contacted what I thought was Microsoft with a Microsoft Word license issue. Turns out you are not contacting Microsoft as they have independent, remote support people - no problem. However, the price for this, after several in and outs the cost went down to $7 - to which I agreed. Our UK corporate Barclays acoount has been charged £43.61 - which I did NOT agree to. I require an immediate refund to that account please.

Please advise and confirm the refund within 24 hours.
Once that is completed I will need to go back in and get assistance and will assume that this time I am charged the amount to which I agree.

Thanks - Annette

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