Jumia Kenya — refund policy
Hi i recently bought a phone on jumia order number. [protected]. Although delivery time was effective and on time i have to complain that jumia is providing low quality products. the phone arrived and was immediately put to charge as the norm. unfortunately the phone was not charging well. the phone depleted charge rather than charged. I called Jumia immediately on the same day and requested on a return. I was then informed on the policy of return or refund. the next day i called in and confirmed my want for a return. I waited and the item was picked. i eventually called and inquired concerning the refund on when i should expect a refund. Unfortunately Jumia rep kept giving excuses on how he product a was under review ad would be repaired. I repeatedly rejected the repaired product and went ahead and informed them that i needed a refund rather than a refurbished product.
Unfortunately Jumia seems not to wish to hear what the customer wants because today i was contacted by a delivery person to deliver the phone i therefore rejected the return and informed him that i wanted a refund.
I would like to get a refund and stop this return that has been planned by Jumia. Please assess this kind of behavior and caution Jumia suppliers in the kind of products that are supplied.
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