PropertyRoom.com
reviews and complaints

Business Response The buyer's account was closed as it is associated with another account in which a payment dispute was filed. PropertyRoom.com is not obligated to conduct business with any individual or associate of any such individual who has filed a payment dispute. PropertyRoom.com's public facing Bidding and Buying policy, which this customer agreed to upon registering an account, states the following: Payment disputes may result in account closure with no further access. Accounts that are found to be associated with prior delinquent accounts and/or previous payment disputes are subject to suspension or closure. . The customer was notified May 22, 2020 of this policy and was informed the account was closed. PropertyRoom.com will not be reinstating this former customer's orders or conducting further business with this individual. See below for PropertyRoom.com's Bidding and Buying policy, as well as the attached copy of the account closure notification sent to the buyer. *** Bidding and Buying: https://help.propertyroom.com/support/solutions/articles/44001804935-bidding-and-buying In order to bid on an auction item, you must have a valid payment source on file. At the conclusion of each auction, the winning bid amount plus all additional charges (tax, handling, shipping, buyer's premium where applicable, etc.) totaling $4,999.99 or less will be processed automatically. Purchases totaling $5,000.00 or more must be paid via Wire Transfer. You authorize PropertyRoom.com to process payment, in the event you are the winning bidder, on the payment method you selected at the time of your first bid. If payment declines, PropertyRoom.com may, in its sole discretion, attempt to re-process payment on the original payment method prior to cancellation. If the charge to your payment source is declined for any reason. PropertyRoom.com may suspend or terminate your account. PropertyRoom.com may also withhold shipment or delivery of any item to you until you have paid in full, including fees, for all of your items currently in process. In the event payment declines for any reason, you will be given 3 calendar days to correct the billing error. Any outstanding orders not paid within 3 calendar days after close of auction are subject to cancellation without further notice. If your purchase history is found delinquent or if you have multiple orders that failed payment within any given time-frame, PropertyRoom.com may suspend or terminate your account. Payment disputes may result in account closure with no further access. Accounts that are found to be associated with prior delinquent accounts and/or previous payment disputes are subject to suspension or closure. If you are the highest bidder when an auction ends and 1) your bid is equal to or more than the minimum bid price, 2) in the case of reserve auctions, at or above the reserve price, or 3) in the case of bid to be approved auctions, the final top bid is accepted by the seller within one business day of the auction's close, and 4) your if bid is then accepted by the seller or PropertyRoom.com acting on the seller's behalf, you are legally obligated to complete the transaction unless the transaction is prohibited by law. PropertyRoom.com does not acquire title to items sold through the Website and title will pass from seller to you at the point determined by applicable law, which will generally occur under Section 2-401 of the Uniform Commercial Code upon delivery to you. At any time, the seller or PropertyRoom.com may cancel any bid made by you. PropertyRoom.com may also cancel any auction at any time, including after completion. You may not revoke a bid, except in exceptional circumstances such as the seller materially changing the description of the item after your bid, or clear typographical errors. You may not bid in a way that pulls other bidders to their maximum bid, or retract the high bid, and then rebid at a small increment above the legitimate high bidder, which is a form of bid manipulation. Without limiting any other remedies, PropertyRoom.com reserves the right to verify, at any time, Your Information to complete a transaction. Your account may be temporarily blocked during the verification process. PropertyRoom.com may suspend or terminate your account and any or all of your bids if you are found by conviction, settlement, insurance investigation, or otherwise, to have engaged in fraudulent activity in connection with our Website. PropertyRoom.com may also report fraudulent activity to the seller and/or law enforcement authorities.

Business Response The product this customer won was double listed in error and is not available as it was previously sold. As such the pending order for this customer had to be cancelled. There was no charge processed to this customer for an order that was unavailable due to having been sold previously. This customer was provided an explanation of these unfortunate occurrences which they (customer) has not accepted or acknowledged. The product in question: The laptop previously sold was under this auction listing, which closed March 31, 2020 (item number ***): https://www.propertyroom.com/l/l/*** The product double listed in error (won by this customer) closed on April 3, 2020. https://www.propertyroom.com/listing.aspx?l=*** Products sold on behalf of law enforcement and government agency - such as the item referenced in this case - are given a unique item number/SKU number. The customer's assumption the item was being sold again with a change to the unique item number is false. The other item the customer mentioned was a completely different unit entirely. That unit was not the laptop previously won by this customer. This was also explained to the the customer during their communication with PropertyRoom.com. The customer's desired resolution cannot be met. Due to human error the product was listed in error and is no longer available.

Business Response The buyer incorrectly submitted payment via ACH instead of a wire payment which resulted in the funds being declined. The buyer spoke with the Customer Support manager on February 17, 2020 at which time the order was reinstated and the buyer account restored. The funds were received and the product was shipped and delivered (signed for) by the buyer on February 19, 2020. PropertyRoom.com respectfully requests closure of this case as the buyer issue is resolved. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) Customer service supervisor fixed the situation.

Business Response The buyer's complaint is unwarranted and is evident of their inadequate review of product description, terms of sale, and return policies related to to sales conducted on PropertyRoom.com. The phone was described clearly and sold AS-IS and in overall Poor condition. This critical information was readily available in the product listing. The item listing also clearly started, in bold red letters at the top of the product description, the product was sold for parts and is not returnable. No assumptions should have been made regarding product functionality or features not described. PropertyRoom.com made no claims this phone was unlocked and ready for use. The product description also had the following disclosure in the listing: This item does not come with telecommunications service, such as***,***, ***, *** and *** necessary to make the item useful. Telecommunications service may not be available for various reasons including obsolescence, identification of this item as stolen on a telecommunication carriers records, liens and termination of the relevant telecommunication carriers business. (See attachment for product listing description). PropertyRoom.com is an auction website that facilitates auctions on behalf of over 3000 police and government agencies in the United States. Product from these government agencies are typically recovered, seized, unclaimed, or may have at one time been reported stolen by the original owner. It is not "wrong" to sell products on behalf of our law enforcement and government agencies, nor are the products sold "useless" as this buyer alleges. The buyer and the Better Business Bureau are encouraged to review the following public facing information regarding the nature of the business and services provided, as well as our item Condition Descriptions, and Return Policies. Direct links to this information provided below: Company Information: https://www.propertyroom.com/about-us/company-info Condition Descriptions: https://help.propertyroom.com/support/solutions/articles/44001805132-condition-descriptions Return Policy: https://help.propertyroom.com/support/solutions/folders/44001196775 Lastly, the buyer filed a payment dispute as the request to return for the reasons stated were denied. PropertyRoom.com will not be issuing any direct refund (full or otherwise) for this item. Any payment settlement will be handled through the dispute process. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) While I do agree that It is not "wrong" to sell products on behalf of our law enforcement and government agencies. It is WRONG to sell unusable products especially in these critical times.

Business Response PropertyRoom.com has reviewed the buyer complaint as well as the attachment provided by the buyer to the Better Business Bureau. (the attachment provided by customer to the BBB does not pertain to the product issue at hand). PropertyRoom.com and the merchant seller of this item stand behind the product 100%. The merchandise was correctly advertised. The colors listed in the auction show the merchandise is black with gold stripes. A link to the auction listing is below, and attached are images that were provided in the auction listing, as well as a copy of the email communication between the buyer, PropertyRoom.com, and merchant seller. https://www.propertyroom.com/l/l/*** Since the product was as advertised, a discretionary return was authorized. As per policy regarding discretionary returns, it is the buyer's responsibility to return the product at their own expense for a refund of the winning bid amount minus a 15% restocking fee. PropertyRoom.com nor the merchant seller will not be furnishing a return label or waive the restocking fee. Our published return policy as it relates to discretionary returns is strictly adhered to and can be found directly below: https://help.propertyroom.com/support/solutions/articles/44001804820-your-responsibility Your Responsibility You assume responsibility for auctions you have won which includes but is not limited to; inspection of goods upon delivery, and notifying PropertyRoom.com within 10 business days of receipt of product to initiate to Return Goods Authorization. PropertyRoom.com will generally accept returns if it made a manifest error, such as shipping the wrong item, or shipping the incorrect quantity of items, or if PropertyRoom.com determines that the product sold is Prohibited Property (as defined in the User Agreement). PropertyRoom.com may, at its discretion, accept certain other returns, provided that a 15% restocking fee may apply to such discretionary terms. Original shipping costs as well as any additional shipping fee incurred in the return of product are not refunded on discretionary returns. PropertyRoom.com is unable to approve credits or discretionary returns of the following product under any circumstances: (1) product with a condition rating of "Fair" or lower, (2) trading/sports cards, coins and other "loose" collectables, or (3) any item identified in the listing as "Untested", or (4) electronics such as cell phones, tablets, GPS units or other mobile devices that cannot be activated due to obsolescence, identified as stolen on telecommunication carrier's records, or termination of service. With respect to discretionary returns: PropertyRoom.com reserves the right to change the criteria upon which it determines whether to accept a discretionary return, and no practice or course of conduct shall create any obligation on the part of PropertyRoom.com to accept any return other than for manifest error or Prohibited Property. PropertyRoom.com also reserves the right to question the reason for which a return is being requested, in addition to asking for specific details or product images so the request and claim can be documented internally. The above terms may be applied to Merchant Seller product and PropertyRoom.com owned product.