Menu
Home Online Shopping Jumia Customer service contacts
Jumia company logo
Jumia
customer service contacts

Jumia
customer service contacts

Learn how the rating is calculated

191 complaints
2 resolved 189 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Jumia. We promise not to send you any unrelated messages
Share
ComplaintsProfile
ADVERTISIMENT

Jumia headquarters

Kaka House, 3rd Floor, Maua Cl
Nairobi
Kenya

Jumia phone numbers

What is Jumia’s email address?

Jumia’s support and contact email address is [email protected]

Jumia website

Jumia working hours

Mon 8:00 am - 8:00 pm Tue 8:00 am - 8:00 pm Wed 8:00 am - 8:00 pm Thu 8:00 am - 8:00 pm Fri 8:00 am - 8:00 pm Sat 9:00 am - 3:00 pm Sun 9:00 am - 3:00 pm

What category is Jumia related to?

Jumia is related to the Online Shopping category.

What are the social media accounts of Jumia?

What is Jumia's Facebook?
Connect with Jumia via Facebook at Jumia
What is Jumia's YouTube?
Like, share & subscribe to Jumia on YouTube at Jumia
What is Jumia's LinkedIn?
See Jumia's portfolio on LinkedIn at Jumia
ADVERTISIMENT

Jumia information: contacts, address, founders, CEO, services, and products

Jumia is a multinational company founded on 2012 by Jérémy Hodara, Sacha Poignonnec and key people behind it being Jérémy Hodara, (CEO), Sacha Poignonnec and (CEO). Jumia currently employs approximately 5100 people. Jumia deals in a variety of industries, such as e-commerce, internet, retail, marketplace, payment and logistics

Expand Collapse all
Who is the founders of Jumia?

Jumia was founded in Jérémy Hodara, Sacha Poignonnec.

When was Jumia founded?

Jumia was founded in 2012.

What industry does Jumia compete in?

Jumia competes in a variety of industries, such as e-commerce, internet, retail, marketplace, payment and logistics.

How to write a complaint about Jumia?

To write a complaint about Jumia and get an answer from the officials of Jumia, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Jumia can be filed via the specific Jumia complaint section.

Overview of Jumia complaint handling

191 Jumia reviews first appeared on Complaints Board on Nov 14, 2016. The latest review 7 Speed Electric Hand Mixer Whisk Egg Beater Cake Baking Order 1624524542 was posted on Jul 25, 2022. The latest complaint Jumia sponsored ads was resolved on Dec 17, 2020. Jumia has an average consumer rating of 1 stars from 191 reviews. Jumia has resolved 2 complaints.

Is ComplaintsBoard.com associated with Jumia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Jumia Customer Service. Initial Jumia complaints should be directed to their team directly. You can find contact details for Jumia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Jumia. Discuss the issues you have had with Jumia and work with their customer service team to find a resolution.

ADVERTISIMENT

Latest Jumia’s complaints

O
5:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jumia - 7 Speed Electric Hand Mixer Whisk Egg Beater Cake Baking Order [protected]

Dear team I placed an order for a 7 Speed Electric Hand Mixer Whisk Egg Beater Cake Baking on the 02 July 2022 and it was delivered on the 5th of July. But I was unable to use it till the following week, when I discovered on usage that it was bringing out smoke and bottom line stopped working. Also the numbers cleaned off on the product same day. I am...

Read full review of Jumia
B
12:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jumia - Your Despatch rider

Despatch Rider, suspect his name is Miracle. Bike Reg No. KRD 635 OL. His phone number is [protected]. Today, 29th June, inside Magodo estate on Emmanuel Keshi Street, he rode recklessly, overtook on the right and in the process hit my Honda Accord car and damaged my front bumper, looked back and sped away. Lucky for me, he was riding in my direction so I...

Read full review of Jumia
O
5:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jumia - Bad Marvel Dried Skimmed Milk

On 13th April 2022, I ordered 12 tins of Marvel dried skimmed milk for my mum from Jumia (Ochendo Stores). It was delivered on 20th April 2022. My mum did not open the package until 1st of May, 2022. 2 tins of milk have been opened and they are not fit for consumption as the milk is discoloured - Its brown, has a bad smell like it has gone bad. I have...

View 0 more photos
Read full review of Jumia
ADVERTISIMENT
See all complaints