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Jumia Customer Care Service

1
Complaints131
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Resolved1

jumia.co.ke

Kaka House, 3rd Floor, Maua Cl
Nairobi
Kenya

Customer Support Phone Numbers

Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 3:00 PM
Sun9:00 AM - 3:00 PM
Plus

Jumia Complaints & Reviews

Jumia / Washing machine- order number 389656219

Yu
Jul 15, 2019

Good day, i am not impressed with my experience concerning this order. No one ever contacted me for delivery and i have not been contacted for my item since on the 9th of july which is supposed to be the last delivery date. I expected Jumia to be more accurate with delivery. Please i want...

Jumia / Collar T.Shirt 4 in 1

Do
Jul 13, 2019

I Olowogorioye Dolapo febisara, staying at no 3 osunde close, ojodu berger i ordered 4 in 1 collar t.shirt, over a week ago n paid with through my GTB alc before delivery and it was delivered on the 10th june, 2019 immediately i received good, i discovered they are all fake, inferior low...

Jumia / Hair wig purchase

Ok
Jul 12, 2019

Made payment for 4 human hair wigs since 23rd of July no did not get value till date, it's showing refund completed check the so called Jumia wallet only to be seeing 4000 naira refund am please I need all my money Is these a new style to defraud this is the third time of purchase that they...

Jumia / huawei y9 mobile phone not delivered as at when due.

Mf
Jul 09, 2019

I ordered for the product Huawei Y9 and made payment on the 5th July, 2019. Expected delivery yesterday, 8/7/19, the delivery was cancelled and rescheduled for today 9thJuly, 2019 but no delivery received uptil now. The delivery man Joe Clair and Peter Yakubu were to deliver on the 8th and...

Jumia / p35 (2), wireless bluetooth (1)

Aj
Jul 07, 2019

I ordered for the two Items above on 7/7/19 by 21:03:37 unfortunately I was debited #66, 779 at my bank account (gtb) but jumia sent message to me that my order has been cancelled due to bank issues I consulted my bank I was told request for a decline message stating that the transaction wa...

Jumia / hp stream 14

Ko
Jun 14, 2019

I bought hp laptop stream 14 3days ago from jumia and ever since then I have been trying to download and install Google Chrome and Mozilla Firefox on it but unfortunately it's not letting me do that... I have tried everything I could do but it's not working so I don't know if you can come...

Jumia / payment received but shipment was not successful

Al
Jun 13, 2019

I made payment through my mobile money account 3 days later it was cancelled meanwhile I received notification from my network provider that the payment was received by Jumia I contacted jumia several times but there was no response The payment was done on 24th, may 2019 Transaction ID number i...

Jumia / order 315711879

Ti
Jun 12, 2019

My Order 315711879, a set of pills came all melted and destroyed. I took pictures, called Jumia and registered a return. I was asked to send a mail to [email protected] which I did but never got a response. My very first request to return this item was the same day the...

Jumia / car sales

Am
Jun 05, 2019

Hello there Please be advised that the following advertiser is a scam. I contacted these people and they advised to send the money via eBay. I looked this group up Nat Geo Travellers and the email address they replied with. [email protected] The information said it was a scam in...

Jumia / camera system dvr

Mo
Jun 01, 2019

Dears Kindly I need your support as IV bought bundle contain of two camera one of them outside camera with DVR system while the technician was installing them, he did noticed the outside camera doesn't working properly, I called the customer service many times, but the problem is still...

Jumia / nexus 9.2kg auto semi auto twin tub

Bu
May 25, 2019

I bought a Nexus 9.2kG semi semi Auto Twin tub around March and the machine stopped working In April all efforts to get in touch with jumia is to no avail. Each time I power the machine it gives sound of washing but the machine doesn't roll nor wash. The order number 374663869.I believe it...

Jumia / customer service and returns department

Ia
May 23, 2019

I've bought a smart watch from Jumia Egypt and it came to me with different colors and with defects in the LED screen light (completely faded) and the camera is not working and totally Dim.. I've paid cash for the cost of the watch, and I submitted a return request and they took...

Jumia / 32gb samsung flash disk

Es
May 17, 2019

I bought a 32gb flash disk from jumia which was delivered on time but the problem is the product, it's very slow when transfering items from computer/laptop to it, the highest speed is 1.31mbs which takes about 3 hours to transfer for 4gb data yet it was stated that the highest speed it...

Jumia / jespc st-10000 voltage stabilizer order number 366482342

Wa
May 16, 2019

I purchased this product from Jumia on 11/9/2018 and the damage of this device on 25/11/2018 and I contacted the company Jumia to send the invoice to activate the warranty and I have been told that they will send the invoice and was not send it until the date of the day and every time I...

Jumia / a7+ 4g lte tablet - 7" - 1gb ram - 16gb - dual sim - black

Fe
May 10, 2019

I ordered this item and it was delivered to me on time. It looked OK and there was advice that it should be charged for six hours before first use. This dissuaded us from putting it on. After we charged it we switched it on and the screen was only showing on half the display. The other...

Jumia / product delivery failure

Ob
May 09, 2019

I'm Patrick Juma Obunge, I placed an order for a laptop on 6th May 2019 and I was told that it will be delivered at kakamega on 8th May because that was my pick up station. I'm worried because I had already for it and so far I haven't received any notification or communication from you. My...

Jumia / delivery services

Da
May 06, 2019

I changed my address on Jumia but unfortunately it didn't save as the default address. So when my order arrived it was taken to my old address, I didn't argue much and decided to meet the delivery man there, we agreed on meeting by 11am last Saturday and this man (Maximus) wasted...

Jumia / number not go through, ‭01 700 0465‬

Zo
May 05, 2019

My order Id is N7NY-BURJ And the vendor is KFC IHB I am complaining about I have order KFC since 17:30 5-May, but one and half hour passed no body call me and Jumia number can't get through, 0700 600 0000 and ‭01 700 0465‬ are not working and charged me call card at the same time, really...

Jumia / vitamin c power serum

Cl
Apr 30, 2019

I had previously bought a vitamin c serum and used it from jumia, after it got complete I placed an order for another bottle. Now this new one seems to be different from the other onein terms of the content. It has a really strong odour, it is itching and it has brown, yellow cloudy...

Jumia / baby diaper bag (cross shoulder)- 331432999- 27/3/2019 (amount n7,840)

An
Apr 27, 2019

This was called for return same day it was supplied on a Friday, a customer care lady took my details and said someone will come for it, Monday- Tuesday. Did not see or get a call so i called on Tuesday morning a gentleman picked took the same details and told me they will handle it...

Jumia / scratched and used laptop, refusal to return 373883582

Ma
Apr 26, 2019

To receive a scratched and used laptop is a problem, to receive a refusal to return is a disaster. They gave the seller my phone number, when he realized that the laptop is not okay, he vanished from the site ! And the company said they reviewed the laptop and found no problem. My order...

Jumia / attitude

Ta
Apr 23, 2019

This number called me from your side (01223200061) His named is Ali Mansour - I wanna complain against this person the call is recorded with me, for these reason 1- Talked to me with hash way 2- refused to tell me his position at Jumia just to in identify who is calling me 3- Hang the...

Jumia / micro sd card 32 gb, global

Co
Apr 19, 2019

I just made an order by prepaid service and completed my payment and yet i'm told no payment is made, the confirmation message is as follows:ndj7cpft3n confirmed. ksh630.00 sent to ipay ltd for account ec163391n on 19/4/19 at 4:22 pm new m-pesa balance is ksh17.00. transaction cost...

Jumia / 8g digital audio recorder

Apr 17, 2019

The seller failed to reach me on the delievry date I called him he said the order was cancled. Okay till then I did not see alert of returning my money back. They just said after 72 hours but nothing. Pls what next. The order no was 307474421 Another agent called me I informed her she said I...

Jumia / receipt for (5 no) flash drive, order 397171999

An
Apr 08, 2019

Good afternoon. I made a purchase of five (5) no flash drive for my office and unknowingly destroyed the receipt with the carton concealing the items. I will be most grateful if u can assist and email to me the receipt for the items with the above order no, This is to enable me get clearance from...

Jumia / 354284299-9673 rejected and 397884299 to be picked up.

Em
Apr 07, 2019

Please note . I ordered product no. 354284299-1499 and I mistakenly press 2 which I paid for, I made a complain about it. jumia said I should accept 1 and regect 1 which I did . I regected : 354284299-9673 . And picked up : 354284299-1499 on 3/4/2019. And it was been retrieved by Matilda. But...

Jumia / gemius army racing force military sport mens fabric band watch blue

Ma
Mar 31, 2019

I ordered this item along with another watch, almost two months ago. I received the other item some weeks ago but I never received this item. Order number 307429146 I wasn't too the pick-up centre to inquire and I was told that this item has not arrived yet, but it has been too long, and in...

Jumia / faulty product

Fo
Mar 27, 2019

My name is Folasade. M0bile N0- 08135978477. I ordered for 1.5hp Tundra Split Thermocool AC from Jumia on 30th, November, 2018. Serial No- RW18110541, Model No- HSW2YESN-01. The AC was working perfectly immediately after installation but not cool again since January 2019. I know the...

Jumia / puppy training pad

Na
Mar 25, 2019

So I ordered a puppy training pad for large dog (see screen copy of the website) and I received this (see second pic). The training pad could hardly fit a Chihuahua. My dog is 7 months and large... I consider the ad is deceitful, yet Jumia will not refund? 2700 Ksh sure are not worth a...

Jumia / ikeja electricity top up

Nd
Mar 21, 2019

On the 19th of March I did a transaction on ur platform (jumia) to buy electricity top up. 1900 naira was debited from my gtbank account. but I didn't get any electricity token. What do I do to get my token or my money back pls. I would appreciate it if this issue is looked into as soon as possible and resolved in the shortest time possible. Thank you.

Jumia / not received my order no 363329272569-7621

Mr
Mar 19, 2019

I ordered for a Practical 60A Solar Panel Controller Battery Charge Regulator 12V/24V Auto With Dual r number, mpds 363329272569-7621. on the 6th of March, 2019 and it was not deliver to me . and the money have been didort from my account and i need to use it pls kindly do sometin abut it...

Jumia / hair clipper

Ed
Mar 18, 2019

I ordered for an hair clipper with an order number 363161569, mpds 363161569-6479 on the 6th of March, 2019 and it was delivered to me on 15th of March, 2019. When I wanted to use it the next day, 16th the clipper became very hot and the white cover melted before then the clipper couldn't...

Jumia / pay bill

Ah
Mar 14, 2019

Before I had 44 LE in my jumia account and when in 12 March 2019 I paid ADSL bill we it deducted from my bank account 105 LE which means I lost 20 LE in this transaction And when I sent for customer service complaint after tow days they sent me email that my complaint marked as solved I...

Jumia Egypt / jumia one

Ka
Mar 13, 2019

Dear Ms/Mr.,   I faced a fraud case last Friday the 8th of March at 9:49am from Jumia One Egypt and in spite submitting two complaints with more than four calls, they were all faced by full neglect from their end. What they only did is disabling my transactions' history tab, however they didn't...

Jumia / baby clothes

Pe
Mar 12, 2019

I made a purchase on your online shopping window and paid since last week two times that's on the 4th and 7th haven't seen any of my things and money was collected.. Please I know jumia service before, once u order they deliver may be it was because it was pay on delivery.. But now you...

Jumia / nokia 130

Al
Feb 25, 2019

Good morning, please I ordered for Nokia 130 from jumia global on the 17th of February but it was canceled on the 22nd of February, telling me that the goods was out of stock. It really broke my heart but I give in and I was told my refund will be processed after 24 hours. 376359669 wa...

Jumia / laptop order number 308924695

Ra
Feb 18, 2019

Hello, I purchased the above laptop from Jumia in January. Was advertised as new with new OS. Warranty one year and refund. Initial issue was an obvious scratch on the cover. Second issue was operating system crashing and not updating indicating not original. Took the laptop back after I...

Jumia / triming bets and wrist watches

Ma
Jan 26, 2019

Dear Hope, I'm Famous Eyarunu from Jumia (tel. 08028291486). I'll call to plan delivery of your package MPDS-395674929-2498 today. Carry your ID. Dear Hope, I'm Unuavworho mameri from Jumia (tel. 08033560134). I'll call to plan delivery of your package MPDS-395674929-2323 today. Carry your...

Jumia / refund

To
Jan 22, 2019

Am not happy with you guys I don't understand how work I returned my item since 24/12/2018, and yet I haven't gotten my refund since that time up till now, I kept calling the customer service every day wasting my previous time and airtime, I need my money #20, 000 to go back to school, to...

Jumia / refund

Ca
Jan 18, 2019

To: [email protected] Cc: Bcc: Date: Fri, 18 Jan 2019 08:48:31 +0100 Subject: Refund Jumia Online Sopping To whom it may concern: Ever since I made the order I haven't been so lucky with Jumia online shopping, and soon after the cancellation of the order it became an even more...