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Jumia Customer Service Contacts

Kaka House, 3rd Floor, Maua Cl
Nairobi
Kenya
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 3:00 PM
Sun9:00 AM - 3:00 PM

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Jumia Complaints & Reviews

JumiaNexus chess freezer

I bought a nexus chess freezer through jumia two month ago but the freezer stopped working . Since I don't have the seller number I have to contact jumia on this. The second one is about my refund. Jumia suppose to refund me the total amount of four thousand naira plus on what I ordered for and unfortunately the goods wasn't delivered to me and I was called from jumia that the money will be reverse back into my account but I didn't receive any payment. My name sokunbi Bose. [protected] 0r [protected]. I will be expecting the feedback.

Nexus chess freezer

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    JumiaJumia sponsored ads

    Jumia offered a free sponsored ads for sellers worth 5000 cfa in Senegal, after activation they started to take away 25, 000 cfa from my account directly from my sales. I contacted their support and after verification, they said they were at fault that they will refund my money. They never did even after a month, now when I try to contact them they ignore me. Jumia is really scamming sellers.

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      RESOLVED

      It ha been resolved

      JumiaI ordered for a mens polo shirt

      My Name is Christopher and I'm based in Phc.. I ordered for a Mens Polo Shirt some days ago, and the item was supposed to be delivered today Dec 1, 2020... I got a text msg saying my item will be delivered By a delivery man known as Buchi at Jumia D line branch Phc..
      I called and called in the morning and the Buchi man said he will deliver the package by 5pm this evening.. I waited and waited, called again and he said 6pm.. From 6 pm when it was almost 7pm I called again he said he is on his way.. And I was like this is not proper, what kind of delivery is this.. The Buchi man started talking to me with a harsh tone and was VERY very rude to me on phone... When I hung up, the next thing I saw was a text that delivery has failed and will be rescheduled... I was so angry and really disappointed in Jumia and their delivery men.. Is this how you treat your customers?

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        JumiaIncomplete product information and denied refund

        Bad experience on jumia
        Have had a decent purchase history with jumia. Bought 4 phones in the past 2 years without issue. Ordered a phone recently. Order number [protected]. Phone is described as dual Sim and has expandable memory. When order arrived, it has a hybrid sim slot where there is only 1 Sim slot and sim2 uses same slot as SD card which means you can not use 2 sim cards and SD card at the same time which is what I got in all my previous orders . Assuming it was an error, I requested a return and ordered a second phone. It came with the same issue. Jumia has refused to refund on either orders leaving me stuck with 2 phones I don't want. I am not really interested in a refund. All I want is a real dual Sim phone with expandable memory. They have refused to acknowledge that information provided about item was incorrect or incomplete. My purchase history should count for something at the very least

        Incomplete product information and denied refund

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          Nov 08, 2020

          Jumia — Unethical (misandrist) behaviour by jumia online

          For an officially non-pornographic website, Jumia's tolerance for the voyeuristic display of MALE genitalia...

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          JumiaProduct was defect.

          I bought a phone at jumia. But apparently the phone wasn't as good as it looked. It would restart often and would clear my data occasionally. I returned the item and waited for my refund till a week later jumia return it saying its not defective. Like how in the world.. The phone itself seems counterfeit and has fake specifications and they say its a good quality??? And still I haven't received it back yet. Jumia transparency is so lame.

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            JumiaWaton abuse at the hands of jumia customer service

            I was consistently abused, persecuted and antagonized jointly and serverally by different customer service representatives (Derrick and co) at jumia Ghana. Thus, anytime I called their line on [protected] to inquire about the status of items which were way past the delivery dates promised by Jumia, they sought to antagonize me. Thus, instead of assiting me, they put me on speaker and start interrogating and patronizing me on call. They insist on asking unwarranted questions before informing me that my orders that had been confirmed and both my visa and master cards charged were invalid. I was told by another male customer service when I called the same number that my order would be delivered or something and then hanged up. One Albert I believe is the one championing these abuse as he can be heard on the background. Another female is also heard contributing to my aabuse.

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              JumiaInternational cost

              The international costs for jumia products of late have been outrageous. try buying a global item for 100ksh and the international cost is close to 1500 ksh. This was not there before previously the charges were reasonable. Or even when the cost is less its less by about 100 ksh... so buying a 700ksh item you get a 600 international charges cost. This is without counting shipping cost

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                Jumia[protected]

                I was on call when the delivery guy came so I couldn't check the total cost of what he brought. I asked him for the price and he said 400egp and he left but I was disappointed when I saw that it's 334egp. This kind of act made me stop buying online but I later decided to try jumia and it has never happened ones. A new guy was sent today and he did this. They should be checked and warned, not under any circumstances should a customer be cheated even if it is 1egp. Pls rectify

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                  JumiaAfro women short kinky curly wig wavy hair

                  My parcel is in zimmerman opposite buyrite but this shop is never open most of time. Today is my last day to pick that parcel and the shop not open yet. I have called several time in your office but told the issue will be forwarded. Now, is it possible to get the contacts of the person in zimmerman? And after the end of today will my parcel be available for me to collect, if yes where? My parcel number is [protected]. My phone number [protected].

                  Regards
                  Bancy

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                    Jul 17, 2020

                    Jumia — Delivery

                    Last week Friday, 10th July I ordered a fridge which was supposed to be the following week. Hence, I decided...

                    Jul 12, 2020

                    Jumia — 3m 8210plus mask

                    HI I ordered 3M 8210 Plus masks from JUMIA Egypt. I received the masks and I was supersized that they looked...

                    JumiaDelivery address not the one I had indicated as I did my purchase

                    Why would you call the client in the morning to get to the delivery station bt a different one citing mirage not covered and ask one to avail themselves in 15mins failure to that you were going to leave and reschedule again which is not possible since it was your fault for agreeing to a certain pickup address only for you to refuse to get there. This is so frustrating 😤

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                      Mar 19, 2020

                      Jumia — Fraudulent Business Practice and Swapped Order

                      RE: Jumia Order [protected] has been confirmed & shipped. I WRITE TO ASK FOR THE DELIVERY OF MY ORDER THAT...

                      Jumiasneakers

                      I ordered for a sneaker on Friday and was delivered to me today, but on opening the package I discovered that the goods delivered to me was of different color with what I ordered. I ordered for a pink sneakers and onion color sneakers was delivered. I'm sending this complaint message to know how to go about changing the sneaker to pink color.

                      Thanks.

                      sneakers

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                        Jumiaoverdue refund

                        I placed an order for a syinix front loading washing machine and paid for it on 18th December, the order number for the item was [protected]. Four days after the order was canceled. I called the customer support and they promised to reorder the item for me after confirming my payment reference number, which they did with a new order number [protected] on 23rd of December. 5 days after the order was again canceled. I called customer support to complain and I was told that the cancelation was due to item being out of stock and that I would be refunded within 48 working hours. Since 28th December 2019 to date I have not received my refunds. Please look into this matter urgently. Thank you

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                          Jan 06, 2020

                          Jumia — irresponsible & insincere online shopping

                          Please, take my complaint seriously. I talked to Jumia Egypt so many times but nobody cares, as if every...

                          Dec 15, 2019

                          Jumia Egypt — adidas offer; fake price and products

                          Dears I'm writing to you as I'm suffering from Jumia Egypt online shopping as in 11 Dec I submitted a...

                          Jumiacomplaint on st-ge2002d 3 gas + 1 electric plate cooker

                          The cooker was delivered without wheels/ stands therefore affecting the mobility and exposing the cooker to rust.

                          In this regard kindly ensure you deliver the subject wheels/ stands to ensure the product meets the characteristics specified and fit for the purpose intended.

                          I look forward to having the same addressed.we can alternatively the same from one of your shop in Nairobi.
                          For further clarification on this matter, kindly contact Carol on [protected] .

                          Thank you.

                          complaint on st-ge2002d 3 gas + 1 electric plate cooker

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                            Jumiaelectricity with Jumia one

                            Good day please I did a transaction with jumia one app and it is still pending but the money have been deducted from my account. Please this is the reference number 5ES9W6 please refund back the money or cancel transaction. And my customer is waiting for his token please either refund or send the transaction token I await your response. This is the meter no [protected]

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