Jumia Kenyainfinix x600 note 2 lte - 5.98" - 16gb - 2gb ram - 13mp camera - dual sim - grey

K Review updated:

I bought my phone in August this year through Jumia Kenya in Nairobi,. It has been rebooting itself and has done so about 6 times since I bought it. However today, it went off and could not restart. I cannot power it on. The screen is black with only the green light flashing. I tried charging and the screen did not show anything. I tried calling it but it is silent and I got a message that the number is unavailable.

Below is a copy of the email confirming the order.

Your order# [protected] has been confirmed

Shopping
Yahoo
Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM

Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!

Dear Mary,

Your order has been successfully verified. We will contact you once it is ready for delivery.

Please see below our DELIVERY timelines:

Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days

For more information on delivery zones please click here.

If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.

To check the status of your order online, please use our order tracker.

Tracker

You ordered:

Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98"- 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00

Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM

Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!

Dear Mary,

Your order has been successfully verified. We will contact you once it is ready for delivery.

Please see below our DELIVERY timelines:

Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days

For more information on delivery zones please click here.

If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.

To check the status of your order online, please use our order tracker.

Tracker

You ordered:

Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98" - 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00

Payment details:
Shipping Cost Ksh 300.00
TOTAL Ksh 14748.00
Payment Method CashOnDelivery

Warm Regards,
Tracker

Responses

  • Sh
    Sharon Shaura Jan 26, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I ordered for a player then you guys cancelled my order without even informing me. So then why would you do that. You know what it does not matter coz you just listen to complains and do nothing. Why do we bother

    Comments

    0 Votes
  • Fe
    Feelinz Idiongho Godswill Jan 11, 2020
    This comment was posted by
    a verified customer
    Verified customer

    When it comes to doing business, not everybody would want to expose their financial details. Ain't conversant with my current method of payment. I want payment on delivery back to be restored back to my app. Thank you.

    Comments

    0 Votes
  • Ma
    Mackos Jan 01, 2020

    I made an order today and my order has been cancelled and i have already paid for it.
    Order no.[protected]
    I paid Ksh.4, 607
    So what happened?

    0 Votes
  • Ma
    Malak Talaat Dec 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi
    I don't want to refund, and no one contacted me to refund the order, I can't reach customer support, please contact me
    I tried to call or have help but no helped me
    Its 20 days now I waited, I will not deal with jumia again and I will tell all my friends and family not to

    Comments
    Comments

    0 Votes
  • Ah
    Ahmed darwish Dec 14, 2019
    This comment was posted by
    a verified customer
    Verified customer

    i bought, 5 products from jumia egypt its cost over than 130$, i wanna know where is my shipment no one tell me i call jumia in hotline they hold me on voice mail then end the call, i try to send jumia massage on Facebook no one replay except robot script, its very bad Experiment

    Comments

    0 Votes
  • Mo
    Moses Wanyonyi Dec 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have received my order which i order one week a go.
    Order no .[protected]

    0 Votes
  • Aj
    Ajayifelix Dec 01, 2019

    I made a payment via jumiapay and then I was given an order number but was later called that my order has been cancelled that my refund will be done within a range of 32hrs ... And here we are still nothing in my account I called several times but no official worker picked just their voicemail

    0 Votes
  • Fo
    Fortune Iyeobuchibo Nov 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My order number [protected] I want a cancellation coz is wider than my space so I can re order a small one please, thanks.

    0 Votes
  • Ki
    Kiriungiben Nov 13, 2019

    I bought from your office Injoo Max2 phone and its blocked where can it be fixed?

    0 Votes
  • Og
    Ogoro Nov 10, 2019

    I bought a phone 2 months ago. Everything is catered for but i have not received it despite my frequent communication. Can I get my money back?Your Jumia Order [protected] - 1 item(s) have been shipped.

    0 Votes
  • Sa
    Samson gold Nov 10, 2019

    The phone isn't working anymore all of suddenly and the screen is not working

    0 Votes
  • Og
    Ogunde Oct 20, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Can I know the reason why my orders was cancelled?
    does that mean jumia lacks integrity?
    or should i say you people are trying to scam people with your operations?
    please I need a feedback on this issue.

    0 Votes
  • Ha
    Hanfat Oct 13, 2019

    The phone charger is not working, it doesn't look like new phone u should have told me and is small. At least if is fairly used the charger should work is not fair for selling that kind of product without telling your buyer. I won't patronised your company anymore

    Comments

    0 Votes
  • Ob
    Obadiah Nyauma Oct 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Late delivery
    For my package and it was to be delivered on Sunday latest

    0 Votes
  • Da
    Daniel kimarun Sep 24, 2019
    This comment was posted by
    a verified customer
    Verified customer

    i have received the item through welfargo but the stands are damaged but they insist that i take it the way it is what should i do

    0 Votes
  • Th
    Theddyberry Sep 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    The quality is bad and it didn't fit, it's not my size... Plus the driver was rude, I will please like a refund,

    0 Votes
  • Fa
    Faith Nderitu Sep 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi Jumia.

    I purchased a wireless mouse that is not functional.
    Order number [protected].

    I'm really disappointed in this. Looking forward to your prompt response
    My details can be found from the order number

    0 Votes
  • Br
    Brian kirinya Aug 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Yesterday I was notified that my order number [protected] is ready for pickup but I missed it when could I pick it

    0 Votes
  • Ab
    abiola quzeem Aug 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I bought a DVD product from jumia, whenever I insert disk in it, it doesn't play atall and I've tried several disks with the DVD but all thesame, please kindly find something to do about this I hope to hear from you soon

    0 Votes
  • Uc
    ucef osama Aug 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Men wallet PU leather credit card holder clip bag black
    رقم الطلب [protected]

    0 Votes
  • Sn
    Snorine Mutashi Aug 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    for now I have ordered some items while if I choose for my payment it doesn't accept the one for cash on delivery while its like am not free to choose for myself payment method

    0 Votes
  • Ki
    Kirop Aug 05, 2019

    Hello we ordered a USB in the beginning of this month until now we have never received what might be the problem?.

    0 Votes
  • Vi
    Vincencia Aug 04, 2019

    I received my order (phone), though the battery does not fit in the phone

    0 Votes
  • Ab
    Abubakar Idris Jul 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I place an order of the adjustment HD Rail eye glasses since on the 5/7/2019 up till know the order is not yet fulfill while before I place the order it was stated that the order will be in Lagos in two weeks plus six work days I need to know when will it be fulfill and the time that I will respect it thanks

    0 Votes
  • Jo
    Joshua haklin coffie Jul 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My item is faulty, when I put it and I increase the volume then it goes off but I call for change i and no one seems to mind me .

    0 Votes
  • Af
    Afia Asantewaa Jul 20, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I recieved an SMS that my order was is cancelled, pls what about Money...
    Thanks..

    0 Votes
  • Ad
    Adebayo David jayeola Jul 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My purchase is supposed to have been delivered, the person delivering it said he'll not bring it to my bus stop which is not supposed to be

    0 Votes
  • Jo
    Joseph nyagah Jul 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    This order waz to be delivered on 29th June and till now not yet

    0 Votes
  • Ah
    Ahmed Elsheraiey Jul 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I tried to pay with jumia one and branch Egypt can not solve problems

    0 Votes
  • Ah
    Ahmed Elsheraiey Jul 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I tried to pay with jumia one and branch Egypt can not solve problems

    0 Votes
  • Ab
    Abdulkareem Yakubu Jun 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Why telling me to pay before delivered, and is not my first time of transacting business with you .

    Comments

    0 Votes
  • Ke
    Kevin Otieno Jun 29, 2019

    Generic smart phone 8gb ROM and 1gb RAM

    0 Votes
  • Si
    Simeon Joshua Jun 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My order number [protected], was cancelled after it was earlier confirmed and waiting to be shipped. I was dissapointed because i've been expecting the item over 4 days ago. Why should it have been cancelled when it was earlier confirmed.

    0 Votes
  • Da
    David Ngatia Jun 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Bluetooth fm transmitter, car Bluetooth charger mp3 wireless radio adapter hands free car kit smart 3. 1 A

    0 Votes
  • Ha
    Harryson Mudave Jun 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Sorry, the order was confirmed still waiting for its delivery order no. [protected]

    Comments
    Comments

    0 Votes
  • Da
    David Ngatia Jun 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Bluetooth fm transmitter, car Bluetooth charger mp3 wireless radio adapter hands free car kit smart 3. 1 A

    0 Votes
  • Mu
    Muinat May 26, 2019

    I ordered fr scan frost gas cooker with oven JE-9DD-[protected]-365 and ITEM4GB RAM+32GB ROM Android Smartphone .Both items hasn't been delivered to me till date and no message to that effect too.pls kindly treat as urgent.i await your prompt response.

    0 Votes
  • Sa
    Sanusi nurudeen May 12, 2019

    Good morning I received a message now that I was sent a airtime of 500 and I log in to my jumai account and it refer me to check my wallets but I did not fined anything inside my wallets.

    0 Votes
  • Da
    Daniel zzzzz May 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I ordered from jumia and is KFC
    I'd is N7NY-BURJ

    Since 17:31 till now is 20:57

    No body send me food and there is no connect to call jumia and no entra to refund the money
    2800NGN

    We are suffering from this issue and costs our time and bring very bad service and so sad

    We are request for refund ASAP

    Refund
    Refund
    Refund
    Refund
    Refund
    Refund

    0 Votes
  • Ta
    Tabitha Musyoka May 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I had an order which was placed last month and should have been delivered on 22nd April and its not yet order number [protected] pls do something about it its taking too long

    0 Votes

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