Jumia

I got my package yesterday, a phone techno w5 lite after allowing it to charge, I powered it on and it immediately started to reboot itself and it keeps on poping the message that unfortunately some apps have stoped, its gives me so much trouble I would really love it if you exchanged it for me and replaced it with a better working phone. I don't expect a new phone to behave the way it is. my phone number is [protected].

I bought my phone in August this year through Jumia Kenya in Nairobi,. It has been rebooting itself and has done so about 6 times since I bought it. However today, it went off and could not restart. I cannot power it on. The screen is black with only the green light flashing. I tried charging and the screen did not show anything. I tried calling it but it is silent and I got a message that the number is unavailable.

Below is a copy of the email confirming the order.

Your order# [protected] has been confirmed

Shopping
Yahoo
Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM

Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!

Dear Mary,

Your order has been successfully verified. We will contact you once it is ready for delivery.

Please see below our DELIVERY timelines:

Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days

For more information on delivery zones please click here.

If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.

To check the status of your order online, please use our order tracker.

Tracker

You ordered:

Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98"- 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00

Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM

Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!

Dear Mary,

Your order has been successfully verified. We will contact you once it is ready for delivery.

Please see below our DELIVERY timelines:

Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days

For more information on delivery zones please click here.

If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.

To check the status of your order online, please use our order tracker.

Tracker

You ordered:

Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98" - 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00

Payment details:
Shipping Cost Ksh 300.00
TOTAL Ksh 14748.00
Payment Method CashOnDelivery

Warm Regards,
Tracker