Jewelry Television (JTV)
reviews and complaints

Returned all items and canceled my account and informed company. They still sent me a "statement for $554.53 dated 03/09/12. I contacted them 3 times today by phone and after waiting a long time on hold, still didn't get any answers either from the phone no. [protected] where statement was sent from or the customer "care service" from the company... I mailed the last item back to them per their own pre-paid label and it hasn't been credited on this or any other statement as yet! However another item which was sent by me (Per ups) after the amount in question has been credited it's been over 4 weeks and i haven't any idea what's "going on" and why
The credit hasn't reached the correct places to give me a zero balance! Can i get an answer?

I have been dealing with a serious mistake JTV made on an order I placed with them months ago, with no resolution. I haven't been able to speak with a supervisor at JTV, although I've continued to ask for one. I hope no one experiences what I have... Back in November of 2011, I purchased a $1, 300 gold diamond ring from JTV. The package they sent me (that was supposed to contain this ring) actually contained a completely different ring. The ring they sent me was a silver ring with a purple stone, no diamonds. However, the packing slip that came with this ring was for the item I'd purchased--the $1, 300 diamond ring, which means they charged my credit card for a $1, 300 diamond ring, but sent me a $40 silver ring. I immediately contacted JTV's customer service department. The representative told me that these mistakes happen all the time and not to worry, but to simply send back the ring I'd received and JTV would send me the correct item if my size was in stock, or they'd refund my credit card. So, I did this. I also wrote what had happened on the return slip. However, as of today, March 14, 2012, I have yet to receive the diamond ring JTV charged me for, or a refund on my credit card. I've called and emailed JTV regarding this matter, and JTV has sent low-level representatives to deal with this matter--people with no authority to fix the problem who have told me that there's nothing they can do. The last representative I spoke with had called me, but as I tried to explain to her what had happened, I heard her place the phone down on a desk! With "customer service" like this, I doubt this issue will ever be resolved without litigation. The amazing thing in all this is that I'm considered one of JTV's "best" customers. Well, not anymore. This is part of a much larger issue--what is a customer's recourse when they buy something online but receive a completely different item (one that costs much, much less)? The retailer is in the driver's seat and the customer is stuck. Online buyer beware.

Be aware of JTV my mother was shopping for a diamond ring for my sister's graduation and decided to apply for JTV credit card. Although, when the ring arrived a couple days later there was a diamond missing. So my mother called, JTV and explain to the Customer Service Representative that she wanted to return it and have her JTV account credited. JTV Customer Service told her no problem that, as soon as, the item arrived they would process the item and it would take up to two weeks.
Also, if the item did not get to them on time my mom would still have to make a payment on her JTV credit card account in order not to be late. My mother told the Customer Service Representative that the same day she received the item she sent it back as directed by their customer service representative with an enclosed slip and mail it back to them. Today my mother called JTV and the CSR told my mother they received the package, but she would have to make a payment if the company doesn't credit her account on time and that JTV and their Credit Card Bank who issues the Credit Cards are different entities? I find this kind of business quite alarming and wonder how can this company deal business, as if they were from a third world country?
I never heard of a such thing in my life and the CSR told my mother that is how their policies are written and there isn't anything she can do about it? I'm disgusted because companies like these make customers make a payment, even if the item is defected and already returned to their warehouse. It seems it's done on purpose. So now when the company observes the ring for defects and decides to credit my mother's new JTV credit card account in another 7 days . For some strange reason if it's not done on time she still has to make a payment even if the credit card was opened the same day she bought the ring, which was two weeks ago.

It shouldn't take this much time. I noticed in other reviews other customers have noticed missing stones in their items, as well. This shows poor quality, poor service, poor conduct, poor business etiquette and deceitful to customers in general. My advice to all who are reading be careful and go by your instincts. Pass this on...

I ordered a ring on Feb 3 2012, it was a ring kit with free setting, Padparadscha sapphire, I knew the stone was lab created, but I was excited about this ring, at that same time I ordered 3 other items, i of which I was notified that I would not be receiving. Well on 2/15 /12 I order a free setting Ametrine ring, I receiced this ring, with the Padparadscha invoice on the following Fri. I figured it was a miss pick, so I waited over the weekend when, Monday came it was Presidents Day nota mail delivery day, so Tues. after the mail, I called Jtv, told them what happened, was told by customer service that she emailed the warehouse, and that it would be all straightened out, I was on hold 25min. that time. Waited until 2/29/12 called again, explained what happen again. On the 3/2/12 I received a notice via email from paypal that I had been refunded the money. The money for the Ametrine, not the padparadscha Sapphire, Now I am moving to Mexico and called again, told them their mistake, and so now it is to late for them to send me out a ring, but they are refunding me $3.40 more, should have refunded me the money for both rings, can't send back Ametrine have no invoice, not my mistake JTV's mistake.

I've been watching jewelry television for a few weeks and have seen some things I might like to purchase. I finally called earlier and was set to buy a ring. After a computer issue that prevented me from purchasing and having to go online to find the item number, I was told the shipping cost, NO WAY! Too high and a joke (esp. for a first time buyer). Glad I did not buy anything after seeing the comments on this board. I will stick with ebay and my local store. Too bad, I'm a great costumer and buy a lot! The shipping costs are a joke with this company!

JTV provides no tracking numbers, but simply sends jewelry through the Postal Service as if they're mailing a letter! I ordered a ring, which has not arrived after nearly 2 weeks. When I called, I was told that I have to wait 21 days to file a claim, and then wait for the paperwork to be processed BEFORE my refund. There can be no replacement because the ring is sold out. Even though our regular letter carrier is on vacation and mail is being delivered incorrectly, JTV so-called Customer Service will NOT do anything on my behalf until the 21 days when we START filing the claims.

Recent dealings with JVT have been AWFUL. Ordered items on-line. They sent 7 items in one bag and YET charged me shipping on each item. Then they sent five separate items and charged another $4 each item. I returned some items because I did not like them; checked on my credit card account and discovered they deducted $7 for each item returned using their labels. I asked them to help out this disabled senior citizen on a limited income -- DID NOTHING. It makes me realize that I need to read and comprehend everything including the fine print. I will NEVER use JVT to purchase ANYTHING on-line ever again and have deleted JVT from my channel directory. What a RACKET! Read and listen to everything - they make it sound like it's a good deal but when you add all the charges - it ain't!

placed 2 orders with JTV within the last month totalling over $300 dollars. The first order arrived and I was pleased (order of $60). I was able to track the order and its whereabouts and got it in less than 2 weeks. However, the 2nd order (over $200) had no tracking info available to me..every time I clicked on the USPS website ..it said invalid tracking numbers. Needless to say 3 weeks go by and i received nothing. Called several times to get help from customer service and the only thing they kept telling me was that I had to wait 21 days to file a claim on it. 21 days to file a claim and then another 14 days to be refunded. This hardly seems like good business practices and JTV should change their policies. Meanwhile I am out $200+, and no items to show for it. On top of that I contacted my bank to try and get a cancellation and they are investigating; but because i used a Visa/Debit bank card for it, I am not protected as if it were a major credit card. I'm not going to shop with JTV anymore..they lost me as a customer! Why would the cheaper order have a valid tracking number and the more expensive one, not? Makes no sense!

For months I had seen items displayed on the JTV channel, amazed at the sheer number and quality of the items on display and the low prices they asked for such pieces. Recently I decided to try my luck purchasing a Garnet Cross Pendant from JTV, and was happy with the fact that I've obtained this piece at a reasonable price and that it would soon be on it's way.

However it was not meant to be, as after having the confirmation of the transaction sent to me along with it's tracking number, I find out that the USPS tracking code supplied to me was either invalid or the item simply was never scanned by the USPS. After calling them, and spending hours being bounced around from one rep to another, they were at a loss as to how such a thing could transpire and told me that I had to wait until 10 business days expired before filing a claim with the USPS for the piece.

I've purchased items from QVC and HSN for years and never experienced such problems with shipping, nor had I ever dealt with incompetent customer service reps who basically said that I was the one who had to file the claim with USPS for the item, all I have is the word from JTV that they even sent out the item with no proof and my credit card had already been charged. It was on to me to undo the tangle that they themselves created, basically them washing their hands of the business since they already have the money on hand. They refused to even check to see if the item was even really sent out to me, they didn't care, they had the funds already and left me to try and deal with the USPS on my own.

This isn't how a business is supposed to be run, you do not make a first time customer whom their sales folks on the TV insist they want desperately, jump through so many hoops just to get an item they had purchased in good faith. Again, after years of dealing with QVC and HSN, never had I experienced this issue, never had I dealt with such poor and rude representatives and I could only wish there were more ways I could dissuade future customers from making the same mistake I did by putting faith in this business.

Beware of any dealings you plan to have with this company.

I am into jewlery and designing. I have been purchasing with JTV for 2-3 years. My last four purchases have been substandard merchandise. My advise ... don't buy any rings or other jewlery that have small stones around a larger one as they seem to fall out easily. Not only have I paid for the merchandise, but I have also paid for the repairs. Don't purchase settings due to the fact that the millimeter size of stones do not match up to setting sizes? And... most of all don't ever think you can set stones in settings purchased from JTV. The prongs are usually defective, light weight and too short for a proper fit. Do not buy diamonds either as they are ususally milky and poor quality with settings that are too weak for the amount of stones uses. If you want my advise ... just visit the gem shows yourself. It's a great trip, you meet lots of great people and artisans that actually care about quality.

This company is not only incompetent but does not care at all about the costumer. I have never had such a horrible shopping experience in my life until I made a purchase from them. What I can't understand is how a company like this can get away with this behavior. I purchased a ring from them, a very special item that was ment for my little sister. I spent all my money on this and told my husband that I did not want a single present for Christmas, that giving this ring to my sister would be my present. I spent weeks searching JTV for the perfect ring, as I have very little money and wanted to make sure I could get her the best thatI can afford. The problems started right away with them failing to send me a conformation email, then there was a mix up at the post office and it was sent back to JTV for some reason. We contacted them right away and many many times since and were told over and over again it would be sent back to us the moment they received it. Well that was a complete lie, we called them and they said they received it and they would be sending it to us soon, the next morning we get an email saying that our "return" will be credited to our card in 14 days. I was beyond upset we have spoken to so many people there and everyone was to know that it was to be sent back to us ASAP that it in no way was a return and was only being sent back to them because of a horrible mistake made by the post office. There is only one of these rings so there is no way. They could send me another one, we called them and asked how this coul possibly happen and they as always could not do anything to help and did not offer to compensate us in anyway. They know in great detail what this ring means to me, that it isn't just a ring, but a gift to my sister during a extremely painful time in our lifes. We have spoken to so many people there not only by phone but several emails, and no one there is at all capable of doing anything to help a costumer if they mess up. They ruined my Christmas and this heart felt gift, and won't do anything about it. Even at mcdonalds, if they mess up your order, they will compensate you in some way, but Jtv will not and trust me when I say THEY DO NOT CARE ABOUT YOU and will not try and fix their mistakes! SO NOT BUY FROM THEM! there is much more to my story bur it is way to personal to mention on here and if you knew how they treat people who are even is such pain, you would be disgusted

I'am totally fed up with the service at jewerly tv. I ordered a s/s peridot pendant and it was ship to me with the gem stone missing out of the setting, you could cleary see that it was missing why would anybody with any sence send the pendant out like that.I also ordered a man's black diamond ring that they over sold but never bother to notify me than when i called inquiring about the ring that's when they decided to let me know they didnt have it but still billed my credit card then you have to wait for about two weeks for them to take it off the credit card.I ordered about seven items if one more mistake is made with my order thats it for me every item will be returned for a refund of my money.three stikes your out, take pride in what you do what ever it is!

I have bought a lot of jewelry from JTV, but now have officially ended my relationship forever and for good with this company. They have lost me as a customer. Here's why. Since the end of August, I have received five broken/damaged/defective items in the mail. Used their Smart Labels to return the items, and sent letters along with them explaining the defect (for example, a crack running through the entire stone, etc.). Each time, I was charged for the Smart Label ($6.99). I called and fought with the customer service reps. In one instance, they said they had credited back my Visa, but it was not the Visa I had bought the item with. It was another Visa I had on file, which was a canceled and closed Visa. I believe that crediting another Visa for a return is illegal. I was told that if they attempted to credit a closed Visa, they would send me a check in the mail.
Also, I ordered a necklace a month ago and it still has not yet arrived. I finally found out, through numerous inquiries that the item is out of stock, but they expect to get more back in in a couple of weeks, and if I really want the item, I should wait. This was a bday present, and the bday has come and gone. I am furious. Furious also that they couldn't tell me that the first few times I called. The customer service reps will fight with you about the smart label. Even if you get a grossly deformed piece, they will actually tell you that you have to pay for the shipping, because the size of the stones (for example) are not guaranteed. If you get mismatched, unevenly sized stones in a pave piece, for example, oh well. Too bad for you. I am not being picky, either. The items I returned were GROSSLY defective. Quality is also very iffy with JTV items. I know my ring size, and all of my rings fit the same way. I ordered an amethyst ring with stones around the edges, and it fell off my finger. It was probably a size 10 or 11, but the tag read 8. I am furious about this. I just hate JTV. Their quality control is the WORST. They will send out dusty bags of jewelry that look like they traveled to the U.S. by horse and cargo plane from third world countries. They will send you out cracked and broken jewelry without a care in the world. Their customer service reps (some, not all of them) can be smarmy and uppity. I have run into some rude ones. I am no longer shopping at JTV. Ever!

Jtv in one word is simply pitiful... After seeing how they are & reviewing numerous complaints in reference to the quality of merchandise, lawsuits, unauthorized charges etc., I would conclude that they are inferior.

As this site is for the people, the people need & deserve to be accurately informed.

In addition to the revelations of the people, the hosts on their broadcasts are horrible... Their lack of professionalism is apalling - there obssesive inferences in reference to god knows what is astounding - if your job is to sell jewelery, sell jewelery - the token black female is a joke - was her hiring a ploy not to be slapped with a discrimination suit? - I will never purchase or have anyone purchase anything from them again. They are like tracfone a company who also has received numerous complaints in reference to the same things - 1st and foremost unauthorized charges... My man has described them and anybody like them as hateful.

Stay awake and infomed people - always strive to be better and do not be afraid to speak up when you know and see what others have apparently seen for years.

After making a purchase some months ago, I noticed that my financial (credit card) information was automatically saved in my online account. I immediately called customer service and was told to wait and call back after the order was shipped. After receiving the items, I called back and was told by several customer service reps that my account was deactivated and credit card information erased. I logged in with the same login information to discover that not only was the account still active, but my credit card information was still visible under the section "Default Payment Method". I explained to Customer Service that their website does not give the customer the option to erase the credit card information, let alone ask before it automatically stores this sensitive data. While I was told again and again that my account info was erased, I was eventually informed during my last attempts to contact management that my "account may NEVER be erased", along with credit card info and any other sensitive data saved. (I logged in recently to find the account active with financial info remaining.) This is appalling, especially since I do not have any credit accounts with Jewelry Television. This is a blatant infringement upon my privacy rights, as Jewelry Television should prompt the account holder the option of saving the credit card info instead of automatically saving it. There should also be the option of closing the online account, and any other information associated with the account. Jewelry Television refuses to discard of MY private information, and takes no regard in admitting that my information will be in their possession forever, without my permission!

On September 27, I returned a bracelet in the amount of 199.00
I called to make sure they had recieved the jewelry on October 6, 2010 it was on their warehouse, as of today I have not gotten my
refund .
Thank you for any help you may give me regarding this situation,
I already call them 3 times.

After receiving a bill of 61.92 for four items returned ( a ring, earrings, bracelet & necklace that were returned due to poor quality) I called JTV Preferred account only to be told that I needed to call JTV customer service. When I spoke to a rep to make sense as to why I was being charged this amount and got no where, I then requested to speak to a supervisor. It seems that JTV hosts promote how wonderful this service is to use prepaid labeling but forget to leave out the fact that the CEO of the company contracted another company at a higher rate for the return labels. Meaning that if an item that was shipped at $3.99 to you from UPS, the other company charges $10.98 to return it. Oh by the way, the supervisor did not know the name of the company used to return items. What a racket! When I attempted to work with the supervisor to reduce this charge, it was NO!

I used to be one of the biggest fans of Jewelry Television. In fairness to them, I have received some really beautiful items from them, that did appear to be quality pieces. Over the last several years, I have purchased many beautiful items from them including Indian Ruby Rings, Tanzanite, natural gemestone chunky necklaces, etc. I have been a great customer, I believe.

My Indian Ruby ring is gorgeous and is still one of my prized possessions. Some other pieces have been lovely statement pieces. However, I'm in complete agreement with the reviewer who said they do not grade their Tanzanite. I once ordered two Tanzanite rings set in Sterling silver, under $50. specials. They were so light in color you couldn't hardly even see the lilac. For the price, I wasn't expecting the moon, but I was very disappointed! I never wore them, and I don't think even a teenaged girl would be pleased to receive them. They sit in my jewelry box, unused. The color looks nothing like the color it featured on TV... they both look altogether different than pictured. I purchased treated Lapis Lazuli Necklace, a statement piece, and was disappointed in the color when I received it. Even more so when the piece left a dark stain on my neck where I had slightly perspired due to humidity. My last big order in Spring of 2010 was definitely a mixed bag. A few items were pleasing to the eye. Sterling Silver, but no 925 tags in silver attatched to the
item to confirm that the item is unadulterated S/S like other companies do. In fact, one bracelet looks pretty, but have never worn even once because I can't even get the lobster claw closure to line up. It twists and turns over, not ever lining up right with the clasp, and I've tried hundreds of times! The biggest disappointment was that I ordered 5 watches; they were great bargains, and looked pleasing to the eye. In all honesty, there was something wrong with every one of them. One didn't work, one the clasp broke and fell off my wrist my first time I wore it, so I lost it. Another, all the beads broke on the elastic the 1st time I took it off and my wrists are pretty small. Another, it quit telling time about one week later, and another the band was not "leather" and it came unraveled looking cheap after three wears. They also did not want to honor the discounts that were coming up on my Online order. It would show certain items with sometimes several markdowns. They were having trouble with their website (again) and I had to call to place the order. This was a pretty large order, and they CS Rep complained that my order was keeping him from his lunch. He didn't want to give me the same prices I was visibly seeing...he finally did so, and later I had to call back due to a mix up, and a supervisor got on the phone with me and tried to tell me that the original guy was out-of-line to give me those prices. I tried to explain that I was reporting literally the discounts that I was seeing, and she told me that they didn't exist on their end, and that that guy could be in alot of trouble for giving me those discounts. I didn't even bother to mention that this guy had in fact been curt and rude, but at least he had delivered on the pricing. So, at that point I felt that I had to defend this guy so he wouldn't be penalized or possibly lost his job! Such foolishness! :

I have received some beautiful pieces that I really do love and enjoy wearing. However, there shipping is high and I agree that sometimes they really do misrepresent themselves. I thought I would be treated better that I was because I had been a loyal customer...I haven't purchased anything since then. I have found another jewelry channel, a liquidation channel beats their prices and exceeds their quality in most items. Their shipping is normally much cheaper, also. I have been very pleased with my recent purchases there, and will probably not order much from JTV anymore, if at all! I agree that their quality has gone down, and they're not delivering as they had a couple of years ago.

I have become very disappointed in the prices and quality of your merchandise. Too many of the rings that I have purchased have not been accurately sized, and by the time it gets to me the other sizes are sold out. I appreciate the jewelry protection plan, but am hesitant to wear the jewelry I bought prior to this because of lost or damaged stones. Overall, I think that your quality is going downhill.