J&T Express
reviews and complaints

slow delivery ! its been 5 days and i still can't recieve my parcel ! please j&t PERAK act immediately

I still use your service after hearing a lot of bad commend from many channels, yet your company still let me down.

On 6/8/2021, [protected] (tracking no) I had sent a parcel to my sister in Selangor. until today she still does not receive the parcel and did not have any update status from you.

I am very disappointed with your services.

Please response ASAP

Thank you

I would like to report that I have received broken items that are posted using JnT courier service. I am really disappointed to receive the items in poor condition. Below is the item detail:

Tracking number: [protected]
Recipient's name: Mohamad Nizal
Recipient's address: 446B, Lorong Matang Jaya 9A4, Taman Matang Jaya, 93050 Kuching, Sarawak
Date received: 23 July 2021
Description: item was packed in a box and the box received in poor condition which is crumpled very bad
Resolution: Refund postage fees

penghantaran tidak memuaskan, , main hantar sahaja tidak menghubungi terlebih dahulu. hanya dilempar di dalam rumah dan dibasahi hujan . sngat2 tidak bertanggungjawab . kalau ikut kn hati nak minta gnti . sesuka hati je . setiap keja jangan nak asal siap je . nnti xberkat duit yg dpat . harap pihak jnt buat tindakan yg sepatutnya sblom sya yg bertindak . tq

My parcel (waybill number [protected]) was on hold at Drop Point LDC SHAHALAM 602 PETALING since 9th August with various unreasonable reasons. I called their Customer Service on Thursday, 12th August and they claimed to try to expedite the delivery but it has been 4 days since the call was made but I haven't received my parcel.

Now, their customer service number is not reachable.

My shipment [protected]-01 on hold at j&t cdc s perdana start 13 august 2021 until now.. Please finish your job quickly...

The item must be broken because your late shipment and i must refund to the customer..

My parcel missing one item, the parcel was broken and tape by J&T. After check with Shopee seller, they claimed they have packed all items and the parcel did not use J&T tape when they send it. So it was open by J&T staff or broken during deliver. The delivery person claimed the parcel already had J&T tape when she take it.
Shopee Seller: L&S shop enterprise
Shopee order ID: 210803M8DP9FR0
Tracking number: [protected]
Missing item: 300g red bean barley tea
Price: RM10

My parcel number [protected] wrongly send to different address kindly revert to me regarding this issue.

Actual address : no.14, batu 7 jalan port dickson mambau 70300, seremban, negeri sembilan.

Now the parcel at this address : no.14, batu 5 3/4 jalan seremban port dickson 70300 mambau seremban, negeri sembilan.

You jnt rider didnt ask anyting they just put on top of the wrong address wall and just go away.. This what the house owner tell me. Pls make sure the parcel reach me by this week.

My contact number : [protected]

Barang saya telah berada di JPRK 900 IAITU BUKIT LARUT TERLALU LAMA DARI 11.08.2021. Tak tahu kenapa perlu ambil masa yg lama. Benda urgent. The sungguh mengecewakan. Poor service

Hi. Can u check what happen with my parcel. It has been stuck for 5 days at kinta drop point. Here the tracking no. [protected]. Tq

Barang sudah sampai sabah tapi tidak dihantar. Kalau boleh saya ambil di mana boleh ambil?

Why my parcel stuck at JnT KUL998 for too long?
TRACKING NO: [protected]

My parcel is pending and nowhere to be found
[protected],. My parcel is outbound from 11/8/2021 n now 16/08/2021 so where the [censored] is my parcel.? Why did you take it for so long?
Its been a week for my parcel just from kepong to batu caves!
Service is toooo slow and bad. I would never prefer to use j&t but shopee system now automaticly chosed it.
All of my parcel being hold so wtf that they're doing actuallyyyy?
J&t should improve or just shut the [censored]ing company down!

My item still not send until now start 11 /8 and now 16/8

Hai.. Saya minta maaf kerana mengadu. Tetapi perkhidmatan anda terlalu lambat.. Saya menunggu bungkusan saya dari 11/8/2021.. Ni sepatutnya tiba lebih awal tetapi saya tidak tahu apa masalahnya kerana ia tersekat di center prk gateway 900 - larut matang hingga kini...

Why my parcel stuck at JnT Air Kuching 501 for too long? It already exceed delivery time provided by shopee. Please kindly deliver the parcel as soon as possible. The parcel already arrived at JnT Air Kuching 501 since 9 August, but until now I not yet received the item. My other parcel from shopee also using JnT as a courier, all of it have arrived early then this parcel even I buy late than this item. Please dont hold customer parcel for too long. Thank you.

I have a parcel with tracking order, [protected], that has been on hold by JnT for a few weeks. The seller has dropped off the parcel early but the respective JnT office has kept it there without any process and currently it is on hold status. Please fix this right away. I have always used JnT service but this is the first time it has been worst like this.

Hi, semalam saya tengok shopee apps sepatutnya my parcel dah out for delivery tapi saya tak dapat parcel saya dan update tu saya tengok dia letak " tak dapat hubungi customer " ? Tiada sebarang penghantaran yang sampai depan rumah saya & saya memang tak dapat parcel tu jadi macam mana ye ? Saya track parcel tu dekat setapak dan semalam last drop point dia bandar tun razak

Delivery is too slow ...

I am very disappointed with J&T Express now. My brother sent parcel number [protected] from Penang on 10/8/2021. However, until now 16/8/2021, the status of the package is still stuck at J&T SGR 601 Bandar Teknologi Kajang. This item is very important for me to receive immediately. It is hoped that J&T can improve the quality of service so that users remain confident to use your services.

Disappointed users.

My parcel is now at the wrong location (tracking number: [protected]). There is no movement of my parcel (no latest status update). What is J&T doing? Is J&T planning to hold on to my parcel till next year?

I've been calling J&T CDC Subang Jaya 312 for the past three days and nobody at that branch pick up the phone. Is there no living soul at that branch? Or is everybody deaf and can't hear the phone ringing?

Secondly, when I called J&T hotline, they told me my parcel is missing the postcode number? If the postcode number is missing then why on earth, J&T did not call up the sender nor the receiver? I've checked with Shopee and the sender and they told me they have given the full and right address to J&T.

But J&T claimed that Shopee/ sender is at fault. I doubt Shopee /sender is at fault because this is not my first time buying from that e-commerce platform. Is J&T making up reasons to blame Shopee/sender to cover their mistake?

Is this how J&T treats their customers? I saw so many complaints online about J&T CDC Subang Jaya 312 services and for not picking up the phone ...is the upper management not taking any action toward the staff at that branch? Or are the complaints from customers not worth any value to J&T business? Don't you care?

Other courier services are much better in handling customer complaints.

I want somebody from J&T to call me at [protected] and I want my parcel to be delivered to me TODAY. If I find the parcel is damaged I will viral it online.

From
Disappointed customer.