J&T Express
reviews and complaints

Please upgrade your service. Selalu sangat on hold barang orang lama lama. Lagi satu hantar barang biar la sampai kat tangan penerima. Kalau call penerima tak angkat tu, tolong jangan terus on hold barang orang. Maybe orang tengah ada urusan lain. Tolong hantar for those yang duduk rumah flat, apartment or condo.

Dear J&T express team,
My parcel [protected] was sent on 9 Aug but until today 17 Aug, has not delivered yet.
The last update was:
Transit Center PRK GATEWAY [protected]:08:57.0

Kindly find the parcel and deliver urgently.
Thank you,

Dear Sir/Madam,

I ordered some biscuit through shopee. Photo provided by seller is properly wrap by attaching fragile tape. However when the parcel is delivered the box is found dented. Attached before and after photos for your reference. This is not the first time with dented parcel and i am not the only person that have the same feedback. Therefore im raising a complaint for your attention. Thank you.

Barang saya telah sampai di j&t cawangan mantin sejak 15.8.2021 tapi sehingga hari ini (17.08.2021), barang saya masih dalam proses. Saya telah menghubungi cawangan tersebut untuk mengambil barang di cawangan, tetapi panggilan saya tidak dilayan atas sebab terlalu banyak barang yang masih tidak dihantar ke penerima.

Saya mengirim barang ke melaka dan barang tidak sampai kepada penerima dan disahkan jnt rosak. Penerima berasa tidak puas hati dan jika barang rosak kenapa tidak hantar sahaja ke penerima kerana harga untuk pos ke melaka dari sarawak sangat mahal. Saya rasa sangat kecewa dengan perkhidmatan tuan/puan. Diharap tuan/puan tolong ganti balik harga perkhidmatan tuan/puan yang tidak sampai ke penerima.

[protected]- tracking no

upon finding out that my parcel been bounced in and out from Transit Center PJS GATEWAY KLANG and Transit Center PJS GATEWAY KLANG, i realized J&T didnt provide any channel for customer to complan. all the channels are not responsive AT ALL!

Hi. We received quite number of complaints regards this j&t klang jaya 603 branch.
Can you do something about this?
We're selling live plants... And we worried that it might not survived if you kept it in a longer time period (more than 3days).
Customers been complaining and wanting returns/refunds.
Its kinda unfair for us... Because its the shipping partners responsibility to deliver parcels/items on time. But we r the one that to be blamed.
Please do something about this j&t... Tq!

My parcel ([protected]) is still in klang since 11th aug 2021. And today after complaining to zalora, ive received a message from j&t that the delivery for my parcel is unsuccessful and ask me to reschedule for the delivery. How can I reschedule when my parcel is still in klang and my receiving address is in sabah. Is j&t trying to scam me? Or trying to blame me for not claiming my parcel? Please solve this issue asap! I really need my parcel. And j&t your services is just really disappointing. Wont trust your service anymore since so many people have the same experience as mine.

[protected] Kenapa slow sangat delivery barang pusing tempat yg sama je, lepas tu on hold lama since 8/8 dari pahang ke selangor

Hai, sy nak komplen barang saya yg di pos menggunakan JNT dari Kota Tinggi, Johor masih tidak diterima sehingga ke hari ini. Barang di pos pada 12/8/2021. No tracking [protected]. Bila trace, status on hold, drop point Putrajaya 329. Apa masalahnya ya. For sure kuih saya dah rosak.

Why item very slow to deliver ? pls see the tracking on item # 600316706469. The parcel is return between CDC BATU CAVES 303 - GOMBAK and LDC BATU CAVES 603 - GOMBAK few few times, why your service SO BAD ?

Hai. Barang saya lama sangat stuck kat teluk intan. Sampai sekarang belum sampai2. Dari 11.8 saya check no tracking tapi sampai sekarang belum ada update.

[protected]

Bila sampai port klang memang slow.. parcels on hold twice. Dah 5 hari pun masih tak deliver. Very disappointing.. This is not the first time. To be fair I only facing this problem when its within selangor. Maybe J&T selangor lemak / malas sangat(?)But from selangor to other negeri its quite fast.
J&T gonna loose a lot of business if they are interested in improving their business.

Please deliver parcel as soon as possible. tracking number [protected]. there's food stuffs. Please do not delay. I have bad experience with Jnt in another separate case whereby the food bought was rotten upon arrival. please act fast!

Hi, barang saya sudah 5 hari masih tak sampai.
No traking [protected] dan [protected]. Tolong pastikan hantar segera barang saya. Tq

620000121553635
620000121696862
620000037221003
Above delivery stuck long time.
The most serious on since 4/8 until today 17/8 not yet delivered.
Pls check and advise.
Thank you.

[protected] ni nombor tracking parcel saya .harap vepat dapa outbound dari situ..dh 5 hari dh

Hi, I'm expecting 2 parcels from J&T which supposed to be delivered last week. My parcels are yet to arrive and the tracking system in Shopee keep showing notification "Delivery attempt was unsuccessful : Melebihi waktu operasi DropPoint". Please send my parcels ASAP or refund me instead. Thanks.

setiap kali barang masuk dekat lcd603 memang lambat btul proses nak delivery.kadang2 sampai 2mggu xhantar2 lagi..bila pegi sana, staf korang jawab dengan sangat kurang ajar.mcm ni ke korang ajar staf treat castemer?melampau betul..ni barang saya stuck dah lebih 1 minggu.2x pegi dekat ldc603 tp hampa betul la..barang2 kat sana xdisusun rapi.main campak2 je lepas tu bnyk barang yang hancur..korang memang teruk

Good Day

Dear support team,
As i go through the tracking number, my parcel is already at the district drop point last week. Supposedly, i will received my parcel yesterday, but i didnt.

Please check, because my office is not closed due to the epidemic, they still can deliver anytime within office hours.

TRACKING NUMBER: [protected]

Hope to hear from you asap.

Thank you.