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J&T Express

www.jtexpress.my

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J&T Express Complaints Page 46 of 97

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A
12:37 pm EDT

J&T Express Everything is broken

The items just arrived at my doorstep, after i opened it. It's completely broken. Everything is inside there

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C
6:16 am EDT

J&T Express Service getting slow.

Parcel has been on hold for almost 2 weeks. Tried to call their hub number and also customer service cannot reachable. Please J&T, I bought so many stuffs. Can you send people's parcel ASAP! If I had choices, I would never use J&T! Ever! The worst courier. If you don't want to work, quit lah. Jangan menyusahkan orang je. Berapa lama barang orang kau nak peram lah. Call semua tak dapat, apa jadah.

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5:45 am EDT

J&T Express 620000113537130

Dari 14/08 kamu simpan di gateway saja kah. Bila mau jalan. Sekrng 25/8 sudaa. Apa punya service la kamu ni. Slow betul. Buat kerja ka tidak. Tolong hntr brang tu secepat nya.

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8:40 pm EST

J&T Express Still have not receive parcel since 12 August 2021

My parcel has been picked up on 12 August 2021 and arrived Station J KUL998 on 14 August 2021. On 15 August 2021, it arrived J&T LDC Klang Jaya 603. It has been there since then. Today is already 25 August 2021. How long do they want to keep the parcel for?

I wonder if you know the purpose of using a courier service.

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12:49 am EDT

J&T Express (urgent) late parcels delivery

Hello J&T, why does my parcel takes too long to deliver? I really need my parcel as soon as possible. Both of my parcel arrived at J&T SBHAIR_GATEWAY 18 and 19 August. My parcel tracking no is [protected] and [protected]. Please i really need it as soon as possible by this week and please deliver my parcel without any damage. Thank you.

Desired outcome: Deliver my parcel as soon as possible

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12:42 am EDT

J&T Express My parcel was on hold

Please check my parcel [protected]. It have been two times my parcel was onhold out of business hours. Even though that day wasn't weekend. Do they want to keep my parcel damage because a long day onhold? It have been many times using this courrier and their services getting worse and worse.

Desired outcome: Even I give my opinions, they wouldn't hear me though.

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11:21 pm EDT

J&T Express My parcels on hold too long

Hi J&T express, one of my parcels were arrived at Sabah Gateway on 19 august 2021 and then suddenly my parcel were on hold on 19 august because of a natural disaster and until now my parcel has no news or update . the information still the same . Please help me track the parcels asap . Tq

Order ID : 210814JNJ1N7YB
Reciever : Tanjong @ Edith Ambagos
Address : Sekolah kebangsaan Tamparuli, Peti Surat 46, Tamparuli 89257 Sabah

Desired outcome: Please solve this problem as soon as possible . Tq

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10:29 pm EDT

J&T Express Kenapa lama sangat korg peram ubat mak aku. Kalau jadi apa2 aku cari korg sampai lubang cacing

Kenapa peram ubat mak aku lama sgt. Ubat tau bkn makanan ke apa. Order shoppe dpt hrga murah dr farmasi. Last2 tggu xsmpai2. Tutup jlh smua cawangn jnt senang. Peram brg org lama2 korg happy lah mkn gaji buta. Peram brg cust. Stiap bln korg dpt gaji

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8:41 pm EDT

J&T Express Inefficiency of personnel updating the whereabouts of parcel

I am a regular customer of J&T but I am disappointed of the work habits and professionalism of your staff at Rosario La Union Ware House situated at Brgy Subusub, Rosario La Union. The Parcel was departed to Calumpit Bulacan on August 23, 2021 at 20:02:25 and was arrived at Urdaneta City on August 24, 2021 8:33:43 Urdaneta City Ware house transited the said parcel on the same day at 10:51:30 therefore Urdaneta has only 2 hours to records all the parcel for transit. Considering the distance between Urdaneta and Rosario La Union is only 30 mins travel how come that as of this writing August 25, 2021 8:35 almost 24 hours past Rosario La Union warehouse has not yet updated its records if the parcels have been received by them or not. It should have been recorded what they have received so that the clients may know what actions has to be undertaken most specially if the parcel is essentially needed. Alexander N. Flores [protected]

Desired outcome: Customers must be will informed and updated

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R
8:15 pm EDT

J&T Express Parcel

Parcel No : [protected]
Parcel sy sampai di J&T Sbhair_gateway pada 17 Aug 2021 jam 16.14. Tapi sampai sekarang tiada pergerakan parcel tersebut. Saya memerlukan parcel tersebut dengan kadar segera. Mohon pihak J&T Sabah buat semakan dan ambil tindakan dengan kadar segera. Sekian, terima kasih.

Desired outcome: segera kan penghantaran parcel

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M
10:07 am EDT

J&T Express Barang tak sampai-sampai dari 12 ogos 2021

[protected]:34 - Parcel has arrived at station J SBH502 dari 12 Ogos 2021 dan belum terima sehingga 24 Ogos 2021.

Standard Delivery - J&T Express : [protected]

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S
7:49 am EDT

J&T Express Need to pick up my own parcel at other location

At around 5.40 pm. I receive call from your runner [protected] to pick up parcel at klinik kesihatan sungai burung balik pulau. I had some argument with the rider as other runner can deliver the parcel at my doorstep. I guide them and they can deliver the parcel safely. But this rider just use bus station as a hub and call the other customer to go there and pick up the parcel. There several people came afterwards and you can refer my attachment for your reference.

Ps : this rider is creative but he should put the talent elsewhere instead.

Desired outcome: You should discipline your rider. The rider should do what he had been paid for!

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1:14 pm EDT

J&T Express A complain about J&T’s Riders/Drivers

The rider/driver that I was expecting the whole day just marked me, the buyer, as "unresponsive" even though I was expecting their call the entire time. Never once have I turned off nor let go of my phone because I was expecting them to contact me, but nothing happened. And the delivery that was supposed to take place, never did.

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1:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Parcel damage

What purpose of putting fragile sticker? Really bad services by j&t, my parcel damage

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6:49 pm EDT

J&T Express Delivery

I post 1 box contain of 6 pouches of drink. But receiver only got 2 pouches. What are you guys doing? Please refund me. Stupid work

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4:32 am EDT

J&T Express document refused

The incident happened today 24th August 2021 at about 3:30 pm, and branch location is in B. Mendoza St. City of San Fernando, Pampanga. No transaction actually transpired since my document, which was a sealed CANCELLED cheque, was refused for mailing. To my dismay, the staff explained that it is the company's policy to accept BLANK CHEQUES only which to my mind, must be a more solid "NO!NO!" as this can be subject to tampering. But cancelled checks of no financial value, essentially garbage, which was just requested by my client to be sent back to him, was turned down for processing? I don't get it. If you can clarify me of your policies or be open to changing this policy, as implied, I will appreciate your action. I headed to LBC instead, and there were no qualms whatsoever.

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4:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Late delivery

Beli item through shopee. Seller post out sangat cepat and perjalanan untuk nampak cepat. Dekat tracking, item dah sampai hub berdekatan on 21/8 tapi why it is on hold sampai harini 24/8? Kalau hari esok tu delivered boleh terima lagi or kalau item tu memang belum sampai hub berdekatan. I dont know what's the purpose of holding item macam tu like hantar jela lol. Very very bad service

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3:35 am EDT

J&T Express Customer service

Km. 6, la trinidad, benguet branch. Ung taga receive dun ng padala sabi dati sakin hindi sila pwede magreceive ng parcel na nakaclose kaya bawal sila magbigay nung plastic, kasi nagkaissue daw lately na may drugs na pinadala. Kaya need na i-inspect daw muna. Tapos kanina, pinasingit niya ung kakilala niya tapos closed pa ung parcel na tinanggap niya. Sabi ko bawal un diba pero ang sagot sakin okay lang kasi kakilala daw niya.

Desired outcome: Reprimand

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11:22 am EDT

J&T Express Service

Barang sudah di hantar ke j&t. Tapi check tracking, not found. Sampai bila nak tunggu j&t scan item dan hantar barang tu.

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1:35 am EDT

J&T Express Barang tak sampai tapi update dekat system delivery

After 2 week on hold.. Last you all update delivery dekat tong sampah korang kan. Parcel damage ke.. Tak damage. Your responsibility to send the parcel to owner.. N we decide what we need to do with our parcel. Without call. N you all just update delivery to klangjaya 603 because parcel damage. Where is your responsibility? You all suppose to delivery in 3 days. But you all hold that parcel until 2 week. Paling sakit hati, barang tu mak den yang post. Wait and wait but I got nothing. Dah kalau korang tak boleh nak delivery, kasi je la kami self pick up. Bila kami nak self pick up korang tak kasi. Kami dah la bayar postage mahal2 tapi habuk pun tak dapat.

Satu lagi parcel pun masih on hold. Bila nak delivery.2 week dah korang on hold. Nak yang tu damage gak ke😠baru nak update system delivery la bagai.Ingat barang yg kami beli tu guna daun ke.. Please la buat keje korang elok2. Where your promises to delivery our thing in 2 or 3 days?

Desired outcome: Sila perbaiki korang punya service more efficient and effective

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J&T Express Category
J&T Express is ranked 3 among 69 companies in the Courier and Delivery Services category

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