J&T Express
reviews and complaints

J&T is holding my parcel and not delivering it.

It's been 4 days my parcel has arrived at Bintulu and its not delivered yet. Also they've stopped updating the parcel information at 20th january which only just said "On Hold" for 4 days and now its 22 january, and they haven't update anything. What happened to my parcel?

If they let me to pick up by myself, I be happily to do so rather than waiting.

Parcel saya dah keluar dari jnt kul gateway dari tengah mlm 18 hari bulan januari, tapi sampai sekarang tiada sebarang update tentang parcel tersebut. Saya dah buat aduan melalui hotline, dan diminta untuk menunggu selama 3 hari. Parcel tersebut saya beli melalui shopee, bernilai tinggi dan perlu dihantar sebelum 24 haribulan ni. Berapa lama saya perlu tunggu lagi untuk parcel saya? Kalau dah hilang sila bertanggungjawab. Mungkin saya perlu buat report polis dan juga report pada pihak yang berkaitan sebab tak mungkin parcel boleh hilang macam tu sahaja. Jika mahukan no tracking, sila hubungi saya di emel [protected]@gmail.com

My parcel tracking # [protected] was on hold since january 11 2022 until at this moment in LDC Subang Jaya 612 Petaling, I want to complain about this service, delaying to delivering my parcel, I need my parcel to deliver as soon as possible because its my costumers things, we are using money on this, this is our business also we are loosing people's trust because of this J&T Service. Please take action immediately your issue and Improved the service J&T.

On 4th Jan.2022, J & T employee had delivered the parcel to my residence at the Immigration Quarters. What happened, the employee was irresponsible and unethical when he had delivered the parcel in an empty hut without my supervision and without my consent. What caused me to upsad was that the employee had taken a picture of the front of the waybill and had put my name as the recipient. This is an action I cannot accept. Where is the ethics of a delivery worker? Where is the guarantee that the parcel arrive in good condition to the customer? What is the guarantee J & T that my goods in good condition? Due to this issue I have requested a refund from the Shopee and this matter continued for 17 days from 4th Jan 22. I hope J & T can respond immediately on this matter.

I was so disappointed and frustrated. I'm seeing no movement in my shipment as i've no idea why jnt ldc alam megah 628 is holding my shipment for to long (refer picture). The distance from my house to the hub is less than 15 minutes. Why not just allow customer to do self collection? Please check my tracking number : [protected]

My parcel on hold from 13/1 until now 19/1. When i receive my parcel? (no.tracking [protected] )

I was so disappointed and frustrated as after so many reports I've made, I'm seeing no movement in my shipment as I've no idea why JNT CDC Bintulu 303 is holding my shipment for to long. Ive requested for self collect also didn't get any response or update from JNT.

First take note, I will take serious action about this. I don't want a "Refund"just my shipment to be delivered to the sender as requested.

Will escalate to different level as I'm not happy as jnt CDC bintulu 303 at Bintulu Sarawak is holding my shipment too long until I've lost my patience already.

AWB NO:[protected]

Kenapa peram barang saya lama sangat

Dear Sir,

My parcel is still on hoöd in Drop Point CDC TSI KEPONG 302 almost 10 days!

here is my tracking no: [protected]

Would like to complain about J&T courier services.Deliveryman marked my parcel as delivered whereby my parcel have not even received by me.and now my parcel is now wher to be found. Called and email to the customer service side, however they were not responsive. And even told me that to waite within 24 hrs for them to check without an apologies or explaination. It is really dissapointing that i have go through such bad experienced. And this is also not the first time i receiving such bad experience, previously was just late delivery.now was the worst, my parcel has been even lost.

My parcel with tracking number 630573370087 was delayed since 9january until today 17/1/2022, already called hotline for 3 times but still no any action. What is the problem actually... Why keep my parcel so long time... Please, my parcel is urgent. Kindly arrange out delivery asap! Dont tell me my parcel is lost or missing, or staff kena pecat atau diperhenti ramai ramai.. J&t bandar teknologi 301..

Courier worker is too lazy to come and deliver up to my doorsteps. Decided to call me and say the truck cannot come in and I have to walk down to get my items. I saw one of the guy just coming down after a delivery from the neighbours. I questioned the worker but she kept quiet. We pay for a service that our item is to be delivered to our doorstep. We might as well go to the centre and collect. What a waste of money to pay for your services.

INQUIRIES ORDER NUMBER

J&T: 630577320157 and 630574862336

Dear management, it has been 5days im waiting the parcel to arrived. I already check the status the parcel is on hold at LDC Bukit Kemuning and LDC Alam Megah. For your information, im on maternity leave and the parcel is very very urgent for my newborn baby. I already go to their warehouse and of the staff said no self collect. Indeed im very stressful and pissed off because theres no strong reason provided by the staff. You may contact me Puan Nur Atiqka at [protected]. Please ask the courier to deliver the parcel as fast as possible or further action will be taken. Thank you.

Kenapa setiap kali nak pick up macam macam alasan . Barang on hold terlalu lama sedangkan sudah d kawasan terdekat . Bila kami pick up alasan diberi barang sudah di tangan staff jnt yang hantar

Parcel dari Terengganu.Sampai skrg tak dapat lagi. Waybill [protected]

I feel this company fake as they don't understand the professionalism and customer emotions. I have placed the order in early Jan and supposed to get it on 10th & 11th Jan. But since 10th my order status is stuck.. and Customer service either hung up the call on you or asking to us to call other region to lodge complaint if not happy. Worst ever service i have encountered.

I have three parcels outbound from j&t CDC Ampang. On hold for two days. Fail attempts due to bad weather but actually not at all. Why no respond when i make call and want to chat with customer service. Call never answer. Almost 5 days already inbound and outbound. Very seriously bad services from j&t.

Parcel [protected] berada di J&T CDC BD. TEKNOLOGI 301 DARI TARIKH 6/1/2022 SEHINGGA HARI INI 14/1/2022.SUDAH 9 HARI BERADA DI SANA.

hi, kenapa barang saya lambat sgt sampai ni ya? dah delivery lepastu hold lagi. bila nak sampai kalau mcm ni, memang melingkup jela budak2 keje jnt ni ke