J&T Express’s earns a 1.0-star rating from 1925 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Incorrect amount collected by rider
I have a parcel from Shoppe, it was delivered last February 6, 2022 and was received by my relative.
Please see details below.
J&T DELIVERY!TN: [protected] Rider:Arjay Mendiola [protected]. For COD pls prepare exact amount. Photo proof of delivery is required. Thanks and be safe!
The rider collected Php805 but my parcel price is only Php585. Your rider should be punished for collecting wrong amount. I will attached all my proofs.
Desired outcome: I would like to punished the Rider for being dishonest, and get the excest amount of Php220.
Casing hp
Sya tunggu barang sudah 2 bulan..lepastu bila barang sya sudah smpai di jnt bintulu mereka terus declare total lost barang sya...haritu saya nk selfcollet barang diorang suruh balik..poor servis jnt bintulu
Why holding parcel and giving excuses?
Hello there, I have 3 parcels currently being hold at JNT PEKAN MERU for the past 3 days and not moving at all. Online tracing indicated "bad weather" given as an excuse. You guys are courier service not postman right? If postman, i do understand as they ride bike to deliver parcel. Please look into this matter. My parcel trackings:
1)[protected]
[protected]
[protected]
The worst courier service in Malaysia. Hold parcel dari 12/2- 20/2/2022 dekat J&T Bukit Kemuning 606. Bila request refund dekat shopee, mengelabah beruk update 18/2 jam 5.53 petang out for delivery. Jam 5.54 petang update unsuccesful delivery sebab penerima takda dekat alamat penghantaran. Call pun tak.. Agak-agak nak menipu ya. Main update je dalam sistem. Ni baru check tadi transit lagi barang dekat J&T Shah Alam. Kau ingat parcel saya beli tu pakai duit air liur korang ke? Saitan betul. Dah buat report dekat MCMC.
barang shoppe
asal teruk sangat servis jnt yong peng ni...peram barang ak lama2...jnt tmpat lain ok je..brg lain lewat2 2hari da sampai... pihak pengurusan cuba tengok sikit macam mana...haishhhh,..
Desired outcome: shoppe
Rough Delivery
I posted out the postcard with hard carboard backing and yet buyer received it in bend condition.. I even leave a sticky note telling not to bend the parcel and also got fragile sticker on the parcel! At this rate I'm just wasting money to buy cardboard and fragile stickers if courier didn't even bother delivering it nicely. I don't even mind if I can repurchase the item for buyer but the item is LIMITED 🤦🏻♀️
[protected]
PLEASE EXPLAIN WHY ON HOLD?
UP TO DATE
10/2/22 STILL ON HOLD
28/1/22 STILL ON HOLD
TO
31/1/22
2022-01-27, Thursday
06:30 PM
On Hold
Drop Point CDC S.KEMBANGAN 305
(Out of droppoint's business hour)
2022-01-26, Wednesday
08:46 PM
Outbound
Transit Center KUL GATEWAY
08:11 PM
Inbound
Transit Center KUL GATEWAY
03:51 PM
Outbound
Drop Point PCP SEKSYEN23 417
03:39 PM
Picked Up
Drop Point PCP SEKSYEN23 417
J&T CDC Manjung 304 Sangat Lambat Hantar Barang
Parcel sampai CDC 304 pada 5 Feb.
J&T pegang barang / on hold sampai Hari ni. Pegang lama² dapat dividen ke? Raya Cina pun dah habis..parcel Masih tak di hantar.
Desired outcome: Mohon hantar parcel dengan pantas
late delivery
i order a pair of shoes on 2nd feb and the date of received suppose to be today but i still didnt receive anything. From 6 feb to 8 feb its still stuck on jnt kota permai 302 . nobody picked up the call and the tracking just saying 'pending delivery" . its been 3 days . please do update the tracking status thank you.
Why on hold to long
It supposedly can delivery yesterday but till right now I checked 'on hold' 'out of shop' please delivery asap. I hope it can delivery by today. My tracking number is [protected] and right now the item is at CDC MARAN 313
Sila hantar parcel saya
PLEASE HANTAR DOCUMENT SAYA 3 MINGGU BERPERAP DI CDC 301 KUCHING
X KAN 10 KALI SALAH HANTAR
DARI 18 HB JAN 2022
[protected] DARI KK KE KUCHING
Desired outcome: PLEASE HANTAR
very late delivery
my parcel already in CDC PONTIAN 313 for more than a week! everyday always in transit, back and forth. no attempt on delivery at all. I pay your service to deliver my parcel on time, not to keep mine for a long time! what if the parcel is an important one? I have once collected my parcel myself and I think as a customer, I should not be doing that because I paid you to deliver my parcel safely to my house. Please make sure to deliver my parcel as soon as possible! I am really disappointed with your service. Not sure if want to use your service next time. Please improve!
tracking number: [protected]
Customer masih belum terima parcel [protected]
Parcel dah lama sampai dekat CDC BINTULU 303 tapi sampai sekarang dah sebelum masih belum sampai.
Tracking nombor [protected]
![J&T Express - Customer masih belum terima parcel [protected]](/images/complaint/full/1341842/1644281670217102305.jpg "J&T Express - Customer masih belum terima parcel [protected]")
![J&T Express - Customer masih belum terima parcel [protected]](/images/complaint/full/1341842/164428192534031467.jpg "J&T Express - Customer masih belum terima parcel [protected]")
CDC 303 Bintulu Service very bad. Slow delibery
On 3 Feb I went to CDC 303 to pickup parcel. Based on status my item have arrived at CDC seen 3 day ago. I had to wait 3 hour at CDC but no gave the answer. I saw the staff just walking back and forth. Laugh and talk.
The staff stated that my item had just arrived and had not been arranged. So they cannot found. I came back feeling frustrated. Now after 6 day have passed I still not received that good.
Desired outcome: Add staff and teach staff work athic. Management systems need to be changed and should be more effective.
JnT management at CDC 303 Bintulu is very bad. Always hold items for long time and day. Do not ship / deliver immediately.
Wrong product delivered
Order No: [protected]
Date of parcel received: 02/05/22 Time: 12:40 PM
Complain:
The seller deliver the wrong Item, when I try to connect with them they already blocked me. Is there any way you can help us to resolve this at least or track the seller?
Resolution: Full refund of the amount worth P2750.00
Please contact me: [protected]
Desired outcome: I would like to request a full refund of the amount and report to the seller. He/she scammed a bunch of people.
Missing Parcel
My parcel has been on hold since 15 December 2021. I tried called drop point KUL GATEWAY SETIAWANGSA but no answer. Already file complaint to J&T center, but they mention late Parcel Delay. Todate, I am still not receive back my parcel and based on tracking search my parcel is still on hold at KUL GATEWAY SETIAWANGSA. I already refunded to my customer as J&T fail to deliver the parcel. What a bad service.
Desired outcome: Please refund to me the loses.
I am facing the same [censored].
What happened did they refund u at the end?
My parcel still sailing delay at HQ-SEPUTEH from 14 Januari 2022 until now
My customer are waiting for they parcel ...it important thing in there...i hope it will be more fast...my parcel tracking number is [protected]...i hope u can approve it
servis penghantaran sangat TERUK!!!!
tolong lah perbaiki servis.. jangan la buat customers tertunggu sampai seminggu lebih nak dapat barang sedangkan seller pos hari yg sama masa oder...tolong push JNT 305/JNT 605 SERVIS SANGAT FAILLLL! FAIL!
Desired outcome: suruh rider call kalau tak dapat hantar.. bukan suka suka bagi alasan di luar waktu bekerja!!!!
Parcel was put on hold at drop point CDC TSI KEPONG 302, Kepong
my parcel has been on hold since 29 January 2022. I tried called drop point CDC TSI Kepong but no answer. Went to drop point CDC TSI Kepong on 31 January 2022 to find out and pick up the parcel and was informed that the parcel has been put in the track for delivery. Todate, I am still not receive my parcel and based on tracking search my parcel is still on hold at CDC TSI Kepong. I need my parcel urgently as I have to deliver it to my customers. I have been charged penalty for late delivery now. Please take note, if I have not heard any update by 4 February 2022, I will file complaint and claim for any losses and penalty charged to J&T
Delivery delay
Parcel tracking [protected]
Had been in transit at Jnt chow kit 310 since 28/1/2022, till now still in transit. Estimated date delivery is 1/2/022, today already 2/2/2022.
Called customer service for self collect but self collect not available for one week, ask when to deliver but apologise for high parcel volume. Then you should allow for self collect! If your side unable to cope up for delivery on estimated date!
Why such slow service? So incompetent!
Desired outcome: I would like to Jnt to expedite the delivery asap, my patience is limited.
Delayed due
My parcel arrive at JNT Bukit Bintang at 25/1/2022. until today why I didn't receive my parcel. Sangat-sangat lama barang stuck dekat sana. Dalam parcel tu ada dokumen yang perlu dihantar ke kolej saya. Sebelum-sebelum ni jnt tak pernah buat hal macam ni pon. Jangan kata barang saya hilang sudah la. Kalau boleh tolong percepatkan services.
Name- haris
No fon-[protected]
Tracking no- [protected]
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 77 77 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 198 198 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 23 23 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 42 42 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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