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J&T Express

www.jtexpress.my

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J&T Express Complaints Page 23 of 97

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A
7:09 pm EST

J&T Express on hold parcel

kenapa suka hold parcel berminggu2? saya bayar, bukan free.. bertanggungjawab bila bekerja.. ni bukan kali pertama

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M
11:05 am EST

J&T Express Barang dah 3 hari sangkut

J&T CDC sriyaacob 302..apa masalah?mogok lagi ke?kesian la cust tunggu barang tak sampai2..sblm ni servis tip top 1st time kena kali ni..from cust jlan undan taman perling

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F
5:36 am EST

J&T Express incorrect items

Date of Receipt: March 11, 2022

Time: 8:10AM

Sender: EZ Wear Co.

Address: Pangasinan, Urdaneta City

TN: [protected]

Expected Contents: 2 jackets, 1 pants, 1 couple watch

Actual Contets Received: 3 sweatshirts

Desired outcome: Expected Contents: 2 jackets, 1 pants, 1 couple watch

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N
8:22 pm EST

J&T Express Over delay delivery

I'm Iskandar from Mediven already place the order on 28 february 2022 to

Wong weng ming to

address: i-health pharmacy kampar kampar sdn bhd 87, jalan idris 31900 kampar perak.

Tracking:

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

Receiver don't receive their goods about 2 weeks already please fasten the delivery.

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J
5:45 am EST

J&T Express Fragile Product Broke

hi today 10March2022 one of my friend send a parcel with Fragile sticker serial no.[protected] over to me and when i receive from the looks on it the box has been damage and when i open it the product inside was broken. It was handmade Fake Floral of a Total price RM50 from my friend to given me as a surprise present but in the end disappointment and sadness is receive instead I hope that J&T Express will settle this problem properly and in the future take better care of those with Fragile Sticker Parcel so that others will not met with this kind of misfortune. Thank You Very Much!

Desired outcome: Please Reimburse the sender for the loss not only the delivery money but also the broken product thank you.

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M
9:24 pm EST

J&T Express Outbound sampai tahun depan

barang dlm selangor juga tpi nk dekat seminggu lebih mcm order barang kt china pula...tk habis ii on hold lepas dh on hold outbound pula dekat pekan meru lepas tu dh tiga hari tkde jawapan mcm mana tuuuu saya pon nk guna jugak barang tu... beli brang kt shopee lmbt tpi shopee express sampai dulu mcm mana ni jnt buat kerja? korg buat kerja tak ni

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A
6:18 pm EST

J&T Express Parcel not recive for a long long time and so many time already

你们的公司应该改为慢速邮件吧,不止一次了,是超多次了,包裹需要自己去拿,那钱你们会赚,包裹却不送,这何道理?

AMPANG JAYA 302

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L
3:10 am EST

J&T Express delivery delay

Many people's packages have been in prk for many days, and they haven't solved this problem.

my parcel stuck at prk gateway and no any updates since last Thursday(already a week)

and they tell me there will be a slight delay in deliveries.

A slight delay? A week has passed

There was no flood or earthquake anywhere, and a package that could be delivered in half a day was not received in a week.

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R
9:58 pm EST

J&T Express Parcel delay

Jnt LDC Puchong 601

NO. 11, JALAN TPP 5, TAMAN PERINDUSTRIAN PUTRA, 47130 PUCHONG SELANGOR.

The way number is [protected]

Parcel delay From friday 4/3/2022 until now

still stuck with same reason “on hold out of shop/office’s business hour”

My parcel stuck from 04/03/2022 until now..

Call not answered.

Everyday they updated the same thing.I dont know what's the problem.

Desired outcome: Please delivery my parcel as soon as possible

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S
9:47 pm EST

J&T Express Parcel on hold too long - delay

My parcel has been shipped by the seller since 1/3/2022 from Penang. Until now my Parcel still stuck at J&T LCD Setapak 603? Already call to customer services (Monday 7 March 2022) and communicate via WA at the same day... still no action taken. My delivery address at Wangsa Maju is not far from Setapak. Please update to customer or take action ASAP, I'm also attached Tracking Chronology capture from shoppe apps and J&T Tracker for your attention.

Desired outcome: Hopefully J&T will expedite the action and very important is to update the customer.

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S
1:11 am EST

J&T Express Shopee parcels

Where are my parcels? 2 parcels ordered from shopee already 1 week arrived in j&t bintulu still undelivered. Suddenly status updated in shopee already delivered. Without any proof of delivery! Unresponsible j&t. Very lazy n even when deliver people is at home they just put on top of letterbox. What nonsense? Pls close down rather than making lot of mistakes. Those parcels are very important to us!

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C
12:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express J&T Express - Parcel on Hold and Undelivered

3 Feb 2022 - Parcel shipped out from Drop Point DP TAMAN DESA 01

4 Feb 2022 - The parcel had arrived at CDC S.KEMBANGAN 305

5 Feb 2022 - The parcel on hold at Drop Point CDC S.KEMBANGAN 305 (Out of shop/office's business hour)

6 Feb 2022 to 7 Mar 2022 (ONE WHOLE MONTH) - The parcel on hold at Drop Point CDC S.KEMBANGAN 305 (Out of shop/office's business hour)

17 Feb 2022 to 7 Mar 2022 - Called J&T Hotline service, nobody pick up. Lodge online complaint, case number [protected], NO RESPONSE. Status of complaint: PROCESSING.

Desired outcome: REFUND IMMEDIATELY AND HIRE PEOPLE TO PROCESS COMPLAINTS AND PICK UP CALLS

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H
2:02 pm EST

J&T Express Late delivery, even over 3 delivery attempt

Track no: [protected]

Reason give location close and cannot send due to pendamic. But no delivery issues from other delivery company.

4/3 failed to send

5/3 failed to send

6/3 failed to send

7/3 pendamic goblok

See my tracking no, J&T is the worst delivery company in Malaysia

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P
2:12 am EST

J&T Express Barang tak sampai sampai berapa minggu dh tunggu dok terperap dekat prk 900

Tolong amik kerjasama sikid barang tak sampai sampai prk 900 ni bermasalah

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J
11:58 pm EST

J&T Express Parcel [protected] stuck at CDC Bayan Lepas 301 without updates

The parcel was posted on 3/3/2022 and the last update was on 5/3/2022. It has not been updated ever since then. I tried to self collect, but was denied at the center. What kind of joke is this? You refuse to deliver my parcel and now you refused me to collect my own parcel.

Desired outcome: Please just deliver my parcel. Take your job seriously.

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11:36 pm EST

J&T Express i still didn't get my parcel yet

on 23th feb 2022 i have sent a parcel to my sister Nor Azreen Binti Rahmat,

waybill no. [protected]. today 7th mar 2022 still pending to deliver. i'm so disappointed with your services.

Desired outcome: please deliver it as soon as possible

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R
7:59 pm EST

J&T Express Parcel still stuck at J&T CDC Senawang after 8 days there

I ordered something on Shopee on 25th Feb. From tracking, the item arrived at J&T CDC Senawang on 27th Feb and delivery is supposed to happen by 4th March. Today is 6th March & it still says - Parcel is in transit: J&T CDC Senawang 312.

What is going on? Is my parcel lost ?

The tracking number is [protected].

I refuse to try and self collect. This has happened before and my experience to try to self collect is horrible to say the least. The staff manning the centre can be pretty rude.

Desired outcome: I need the item delivered in good condition asap and an apology.

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C
1:17 am EST

J&T Express Overcharge

The driver charge as 560 he over charged my mother for almost 60 pesos and he did not want to give the item unless we dont give the amount he desire call me immediately.

Desired outcome: 60

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C
1:03 am EST

J&T Express Parcel [protected] shipped to wrong centre and delayed more than 13days

Parcel picked by j&t on 22nd march

26th parcel not yet reach my customer and found out shipped to wrong centre. Melaka branch help to request reroute.

27th feb to 2nd march still shown on hold and i check again they told me PRKWG site got serious covid

4th March they gave me some reason

6th March i checked again system dont hv any update and melaka. Person in charge Adeline (PRK) never reply and update me the status.

I wpuld like to reconsider whether i will be still comtinue using j&t service in future. As i hv my VIP account with J&T since 2019 till now. Quite disappointed with J&T service

Desired outcome: The parcel taken up too long my customer is not happy. He asking for refund

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R
5:58 am EST

J&T Express Courier didn't call

My courier didn't even try calling so that I can receive my orders, he just texted me that my parcels are out for delivery and just a while ago he texted me again that my parcel is gonna be sent back to the seller.

Parcel TN are [protected] and [protected]

Courier name: John De Loreto

Courier No. [protected]

Desired outcome: Fire employee

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J&T Express is ranked 3 among 69 companies in the Courier and Delivery Services category

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