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J&T Express

www.jtexpress.my

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J&T Express Complaints Page 23 of 97

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N
6:38 pm EDT

J&T Express barang hold lama sangat di j&t panglima garang

no tracking

[protected]

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M
2:07 pm EDT

J&T Express Tidak mendapat pesanan

Assalamualaikum Saya MOHAMAD ASRIN BIN ANCILARICCI, Sila Tolong hantar barang ini dengan segera alamat yg diberi oleh shopee.. sebab d barang saya d transit sudah 4 hari .. Harap hantar dengan segera TQ☺️

No tracking:

-[protected] barang)

_[protected] Barang) BIN ANCI

Harap Delivery Smpai Rumah.. kerana saya tidak memiliki kenderaan dan tiada waktu kerana busy bekerja . Harap faham. 🗿🗿👍

Desired outcome: Harap Delivery Smpai ke Rumah.. Sila ikut alamat d SHOPEE

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L
10:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express awb number [protected] stuck at klang sea freight not moving

9/2/22 send parcel at counter jnt tmn melawati kL

11/2/22 last updated Transit center sea gateway klang

17/2 went to counter and the staff informed parcel still there base on tracking number checking .

13/3/2022 still no update ,been calling JNT cs but the failed to resolved.

theres a few CRM applied but stlll no one calls and email me

i can be contact at [protected]

Desired outcome: my cust not happy with the situation due to long hold parcel as the parcel is belongs to her customer which is already paid the item .ive already fill up the custom immigration form together with the parcel.the item is very expensive rm243

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W
8:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Wrong route

Waybill no. : [protected]

Courier date : 02/03/2022

Deliver wrong same route without fail...

2022-03-09, wednesday

07:22 am

Load truck

Transit center pjs gateway

07:22 am

Outbound

Transit center pjs gateway

03:52 am

Inbound

Transit center pjs gateway

12:47 am

Outbound

Transit center shahalam gateway

2022-03-08, tuesday

07:35 am

Load truck

Transit center pjs gateway

07:35 am

Outbound

Transit center pjs gateway

03:21 am

Inbound

Transit center pjs gateway

2022-03-07, monday

11:41 pm

Outbound

Transit center shahalam gateway

06:23 pm

Outbound

Transit center shahalam gateway

09:26 am

Outbound

Transit center shahalam gateway

01:43 am

Outbound

Transit center pjs gateway

01:43 am

Load truck

Transit center pjs gateway

2022-03-06, sunday

11:59 pm

Inbound

Transit center pjs gateway

11:50 pm

Inbound

Transit center pjs gateway

06:20 am

Outbound

Transit center shahalam gateway

12:00 am

Outbound

Transit center pjs gateway

12:00 am

Load truck

Transit center pjs gateway

2022-03-05, saturday

04:06 am

Inbound

Transit center pjs gateway

2022-03-04, friday

06:32 am

Outbound

Transit center shahalam gateway

2022-03-03, thursday

03:27 pm

Inbound

Transit center shahalam gateway

09:31 am

Outbound

Transit center pjs gateway

09:31 am

Load truck

Transit center pjs gateway

08:04 am

Outbound

Transit center pjs gateway

08:03 am

Inbound

Transit center pjs gateway

07:40 am

Inbound

Transit center pjs gateway

2022-03-02, wednesday

08:54 pm

Outbound

Transit center ktn gateway

05:45 pm

Inbound

Transit center ktn gateway

05:00 pm

Outbound

Drop point pcp cherang 452

09:31 am

Picked up

Drop point pcp cherang 452

Desired outcome: PLEASE DELIVER, RETURN OR REFUND.

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A
7:09 pm EST

J&T Express on hold parcel

kenapa suka hold parcel berminggu2? saya bayar, bukan free.. bertanggungjawab bila bekerja.. ni bukan kali pertama

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M
11:05 am EST

J&T Express Barang dah 3 hari sangkut

J&T CDC sriyaacob 302..apa masalah?mogok lagi ke?kesian la cust tunggu barang tak sampai2..sblm ni servis tip top 1st time kena kali ni..from cust jlan undan taman perling

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F
5:36 am EST

J&T Express incorrect items

Date of Receipt: March 11, 2022

Time: 8:10AM

Sender: EZ Wear Co.

Address: Pangasinan, Urdaneta City

TN: [protected]

Expected Contents: 2 jackets, 1 pants, 1 couple watch

Actual Contets Received: 3 sweatshirts

Desired outcome: Expected Contents: 2 jackets, 1 pants, 1 couple watch

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N
8:22 pm EST

J&T Express Over delay delivery

I'm Iskandar from Mediven already place the order on 28 february 2022 to

Wong weng ming to

address: i-health pharmacy kampar kampar sdn bhd 87, jalan idris 31900 kampar perak.

Tracking:

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

Receiver don't receive their goods about 2 weeks already please fasten the delivery.

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J
5:45 am EST

J&T Express Fragile Product Broke

hi today 10March2022 one of my friend send a parcel with Fragile sticker serial no.[protected] over to me and when i receive from the looks on it the box has been damage and when i open it the product inside was broken. It was handmade Fake Floral of a Total price RM50 from my friend to given me as a surprise present but in the end disappointment and sadness is receive instead I hope that J&T Express will settle this problem properly and in the future take better care of those with Fragile Sticker Parcel so that others will not met with this kind of misfortune. Thank You Very Much!

Desired outcome: Please Reimburse the sender for the loss not only the delivery money but also the broken product thank you.

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M
9:24 pm EST

J&T Express Outbound sampai tahun depan

barang dlm selangor juga tpi nk dekat seminggu lebih mcm order barang kt china pula...tk habis ii on hold lepas dh on hold outbound pula dekat pekan meru lepas tu dh tiga hari tkde jawapan mcm mana tuuuu saya pon nk guna jugak barang tu... beli brang kt shopee lmbt tpi shopee express sampai dulu mcm mana ni jnt buat kerja? korg buat kerja tak ni

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A
6:18 pm EST

J&T Express Parcel not recive for a long long time and so many time already

你们的公司应该改为慢速邮件吧,不止一次了,是超多次了,包裹需要自己去拿,那钱你们会赚,包裹却不送,这何道理?

AMPANG JAYA 302

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L
3:10 am EST

J&T Express delivery delay

Many people's packages have been in prk for many days, and they haven't solved this problem.

my parcel stuck at prk gateway and no any updates since last Thursday(already a week)

and they tell me there will be a slight delay in deliveries.

A slight delay? A week has passed

There was no flood or earthquake anywhere, and a package that could be delivered in half a day was not received in a week.

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R
9:58 pm EST

J&T Express Parcel delay

Jnt LDC Puchong 601

NO. 11, JALAN TPP 5, TAMAN PERINDUSTRIAN PUTRA, 47130 PUCHONG SELANGOR.

The way number is [protected]

Parcel delay From friday 4/3/2022 until now

still stuck with same reason “on hold out of shop/office’s business hour”

My parcel stuck from 04/03/2022 until now..

Call not answered.

Everyday they updated the same thing.I dont know what's the problem.

Desired outcome: Please delivery my parcel as soon as possible

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S
9:47 pm EST

J&T Express Parcel on hold too long - delay

My parcel has been shipped by the seller since 1/3/2022 from Penang. Until now my Parcel still stuck at J&T LCD Setapak 603? Already call to customer services (Monday 7 March 2022) and communicate via WA at the same day... still no action taken. My delivery address at Wangsa Maju is not far from Setapak. Please update to customer or take action ASAP, I'm also attached Tracking Chronology capture from shoppe apps and J&T Tracker for your attention.

Desired outcome: Hopefully J&T will expedite the action and very important is to update the customer.

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S
1:11 am EST

J&T Express Shopee parcels

Where are my parcels? 2 parcels ordered from shopee already 1 week arrived in j&t bintulu still undelivered. Suddenly status updated in shopee already delivered. Without any proof of delivery! Unresponsible j&t. Very lazy n even when deliver people is at home they just put on top of letterbox. What nonsense? Pls close down rather than making lot of mistakes. Those parcels are very important to us!

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C
12:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express J&T Express - Parcel on Hold and Undelivered

3 Feb 2022 - Parcel shipped out from Drop Point DP TAMAN DESA 01

4 Feb 2022 - The parcel had arrived at CDC S.KEMBANGAN 305

5 Feb 2022 - The parcel on hold at Drop Point CDC S.KEMBANGAN 305 (Out of shop/office's business hour)

6 Feb 2022 to 7 Mar 2022 (ONE WHOLE MONTH) - The parcel on hold at Drop Point CDC S.KEMBANGAN 305 (Out of shop/office's business hour)

17 Feb 2022 to 7 Mar 2022 - Called J&T Hotline service, nobody pick up. Lodge online complaint, case number [protected], NO RESPONSE. Status of complaint: PROCESSING.

Desired outcome: REFUND IMMEDIATELY AND HIRE PEOPLE TO PROCESS COMPLAINTS AND PICK UP CALLS

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H
2:02 pm EST

J&T Express Late delivery, even over 3 delivery attempt

Track no: [protected]

Reason give location close and cannot send due to pendamic. But no delivery issues from other delivery company.

4/3 failed to send

5/3 failed to send

6/3 failed to send

7/3 pendamic goblok

See my tracking no, J&T is the worst delivery company in Malaysia

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P
2:12 am EST

J&T Express Barang tak sampai sampai berapa minggu dh tunggu dok terperap dekat prk 900

Tolong amik kerjasama sikid barang tak sampai sampai prk 900 ni bermasalah

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J
11:58 pm EST

J&T Express Parcel [protected] stuck at CDC Bayan Lepas 301 without updates

The parcel was posted on 3/3/2022 and the last update was on 5/3/2022. It has not been updated ever since then. I tried to self collect, but was denied at the center. What kind of joke is this? You refuse to deliver my parcel and now you refused me to collect my own parcel.

Desired outcome: Please just deliver my parcel. Take your job seriously.

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P
11:36 pm EST

J&T Express i still didn't get my parcel yet

on 23th feb 2022 i have sent a parcel to my sister Nor Azreen Binti Rahmat,

waybill no. [protected]. today 7th mar 2022 still pending to deliver. i'm so disappointed with your services.

Desired outcome: please deliver it as soon as possible

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J&T Express Category
J&T Express is ranked 3 among 29 companies in the Courier and Delivery Services category