JPMorgan Chase
reviews and complaints

My name is Quincy Wilder and I was recent victim of fraud and my bank insured me that I was protected.

On January 3rd, 2023, I was victim of fraud. I received a call from chase asking me did I authorize a transaction on my account, and I said no to the automated system. I then received an email that my debit card had been added to a Samsung digital wallet at 3:36pm. I don't own a Samsung phone, so I got in my car and drove to the nearest chase bank, and I got there at 4pm. Once inside the bank the chase employee that I was speaking to about the suspicious activity told me to open my chase app on my phone and he noticed that transactions were happening minutes before and while I was in the bank and they had taken $11,800 dollars from my checking account, so he helped me shut my account down and change all my accounting information. He called fraud services in front of me and explained to them what was happening and that the person that got a hold of my debit information had a Samsung phone and he informed them that I didn't have a Samsung phone, that I had an iPhone. The fraud person asked me if I had let anyone use my debit card and I stated no. He told me that I was insured and not to worry and that I had fraud protection, and the money would be returned in 10 business days. I waited 3 days, and I called chase fraud services just to see if they found out anything, they told me not to worry and I would receive the credit for the money. I waited for 10 days, and I called fraud services Jan18th at 10am and they told me that my claim was denied because my information hadn't changed, like email, address or phone number and they can't prove that it wasn't me. I called the bank that I went to on the 3rd of January and the relationship banker called the fraud team and explained to them that the transactions had been overseas transactions because there were foreign exchange rates on my account from the same name that posted the January 4th which clearly wasn't me. The transactions were happening and posting after i received my new banking information. The banking officer told me that this was very strange, and she was asking the fraud team to issue me a credit because she could see that it wasn't me and I was standing in the bank as this was happening to my account. The fraud team told me that the case was closed and that it's not able to reopen. I reported the suspicious activity and was told that I was insured then told that they wouldn't honor their motto of the protection services.

My name is Quincy Wilder and I was recent victim of fraud and my bank insured me that I was protected.

On January 3rd, 2023, I was victim of fraud. I received a call from chase asking me did I authorize a transaction on my account, and I said no to the automated system. I then received an email that my debit card had been added to a Samsung digital wallet at 3:36pm. I don't own a Samsung phone, so I got in my car and drove to the nearest chase bank, and I got there at 4pm. Once inside the bank the chase employee that I was speaking to about the suspicious activity told me to open my chase app on my phone and he noticed that transactions were happening minutes before and while I was in the bank and they had taken $11,800 dollars from my checking account, so he helped me shut my account down and change all my accounting information. He called fraud services in front of me and explained to them what was happening and that the person that got a hold of my debit information had a Samsung phone and he informed them that I didn't have a Samsung phone, that I had an iPhone. The fraud person asked me if I had let anyone use my debit card and I stated no. He told me that I was insured and not to worry and that I had fraud protection, and the money would be returned in 10 business days. I waited 3 days, and I called chase fraud services just to see if they found out anything, they told me not to worry and I would receive the credit for the money. I waited for 10 days, and I called fraud services Jan18th at 10am and they told me that my claim was denied because my information hadn't changed, like email, address or phone number and they can't prove that it wasn't me. I called the bank that I went to on the 3rd of January and the relationship banker called the fraud team and explained to them that the transactions had been overseas transactions because there were foreign exchange rates on my account from the same name that posted the January 4th which clearly wasn't me. The transactions were happening and posting after i received my new banking information. The banking officer told me that this was very strange, and she was asking the fraud team to issue me a credit because she could see that it wasn't me and I was standing in the bank as this was happening to my account. The fraud team told me that the case was closed and that it's not able to reopen. I reported the suspicious activity and was told that I was insured then told that the wouldn't honor their motto of the protection services.

The banker who actually setup the transfer asked me some questions. He asked about my being a trustee. He asked how I met and how long had I known the recipient. He accepted the scenario without question. Since the checking account for an irrevocable trust the transfer should never have been approved and certainly not sent. However, it was set for Monday, October 17, 2022 Monday because transfers setup on Saturday are treated like Monday. At 8:00AM PST called [protected] to cancel the transfer. The employee recommended that I make the request at the branch which I did when it opened.

Chase Bank claimed they tried to recover the money but the recipient’s bank refused. It doesn't seem that the acted adequately in a timely manner to cancel.

It seems that the 'trust’ checking account was set up improperly in conjunction with my personal account. When I log in with the app or online the Special Needs Trust and my personal accounts along the credit cards I have with Chase are accessible.

The bank has not exercise due diligence

In this matter.The special needs account wasn't created with independence and its own identity.

My account was hacked a couple months ago. When I found out I contacted chase and was put in touch with someone. I can't remember name or department. I explained the situation. We talked for a while, and he did his research and cleared the account and then instructed me to go ahead to the branch and open a new account.

Well, I went to the local branch and was referred to the operations manager. She in turn called the "back office" and was told they wouldn't allow me to open another account. Even after I explained what happened. That my account was hacked, and checks were deposited without my knowledge. I wasn't even aware they existed until I went to the branch because my account had been locked for suspicious activity.

I just now looked at the back of the checks, they gave me copies, and that isn't even my signature on the back.

I was specifically told the back office wouldn't let me open another account because of those checks. Well before telling me that, I think they should have at least looked at the checks and compared my signature which is on file with the signature on the back of the checks. Not even close.

On 12/2 I was sent an email by a fraudulent GEEK SQUAD stating they charged me $417 to renew my yearly subscription. If I did not want it to call. When I called they had me go to my computer and let them key in some things to give me back $500, “they only pay in full increments”. They typed in some configurations and then told me to type in on my keyboard $500.00. When I did that it looked like I typed in $50,000 (scam, they removed the decimal point). They said I would have to pay them back and sent me a lawyers letter stating if I did not do as I was told they would freeze all of my funds. I was scared, intimidated and felt like I had a bullet to my head. They said I had to wire the money. They would do it from their end but I had to call the bank and approve the wire. I followed their instructions and they removed $49,500 from my account. When I realized I was scammed and they took MY life’s savings it was to late and the bank was closed. I went to the bank the following morning first thing to STOP the wire transfer. They couldn’t STOP it, they had to do what they called a RECALL of the funds. It took 4 days for the recall to go through, on 12/5. They didn’t hear from the bank the funds were wired to so I called that banks main office. They said to have Chase do a trace on the funds, still no response. Chase Corp notified me that they were closing the claim and I would not be getting my money back! I inquired about bank insurance on funds and they said because I followed the SCAMMERS instructions they would not insure the money. I tried to explain to them that I was being threatened by the SCAMMER and showed them the lawyers letter (fraudulent). They said that was their “rules” and I would not be getting back my $49,500 life’s savings. They just didn’t care and didn’t advise me as to what else I might be able to do to get get my money.

I emailed the Executive Office of Chase Amazon Card on DEC 21

Dear Executive Office team

...as I'm sure Daniel Pinto, Jeremy Barnum et al never see these letters. Hopefully someone who cares about people & the effects of negative PR (not to mention lawsuits) sees this letter.

I was approached by Amazon to get the Amazon prime card issued by JP Morgan, Chase. Gosh wish I hadn't said yes.

I got it about a year ago I believe and have not used it that much. Paid on time until the last two months because I've been so busy at school - yes I'm at school at my age.

Now I just looked at the statement. I'm attaching screenshots of this year's activity and last year's. Out of $1924.52 that you say I owe you, pretty much $900 of it is charges and interest. Definitely $512 in the last few months. Seriously? Isn't that Usury? In 40 years of banking & using credit cards, I have never seen anything this appalling. It seems to be this year that these unbelievable penalties & interest charges have been added.

I'm sure you can come back and say I signed an agreement but I'm going to have a CPA and then a lawyer look at it for me very, very carefully.

What say you? Any comment? Any chance you will be reasonable ?

Awaiting a response with keen interest before I do something else. By the way, I'm very good at PR & getting it really seen in a lot of places.

If anyone at the Executive Office wants to call me, I'm in Colorado so CO time zone, not Hawaii.

Yours most truly

Francesca Woolger

THIS WAS THE RESPONSE RECEIVED ON DEC 22ND:

Dear Francesca Woolger:

Thank you for your complaint to JP Morgan Chase. This is to acknowledge your correspondence was forwarded to the Credit Card Executive Office. I appreciate the opportunity to research your concern.

I will follow up with you in writing or by phone once I’ve completed my research. If you have questions in the meantime, I can be reached at [protected], extension [protected]. Operator relay calls are accepted. I am available Monday through Friday from 8 a.m. to 3 p.m. Eastern Time.

Sincerely,

Shantell

Chase Credit Card Executive Office

[protected]

[protected] Fax; it’s free from any Chase branch

Chase.com

Reference Number: ECW221222-00113

SINCE THAT TIME I HAVE SENT 3 EMAILS. I POINTED OUT THAT I NEEDED TO MAKE A PAYMENT. DESPITE MY CONSTANT EMAILS NOTHIGN RECEIVED BACK AND NOW MY CREDIT SCORE HAS GONE DOWN 100 POINTS DUE TO THIS.

THE CHARGES ON THIS ACCOUNT ARE USURY AND FRAUDULENT IN MY OPINION.

I AM ABOUT TO RESEARCH AND FIND OTHERS WITH A VIEW TO A LAWSUIT AS THIS IS APPALLING.

CHASE NEEDS TO TAKE BACK THE NEGATIVE REPORT AND CONTACT ME IMMEDIATELY.

Francesca Woolger

January 9 2023

TALIB DAVIS EL

8:54 PM (0 minutes ago)

to me

Greetings to Whom this may concern:

It is my will that this correspondence finds you in the best of health and happiness

However I am Talib Davis el the officer at Uec construction LLC on the 12/30/2022 I went into chase bank here in Baltimore MD Mondamin mall branch 406428

Upon opening the account in the name of Uec construction LLC and after depositing a check in the amount of 15,000.00 made out to unlimited earth creations which is my trade name. However at the time I was unaware that I could not cash checks or deposit in my Dba name due to forfeiture, which I am getting it straightened out as of 01/04/2023. However due to this fact the check shouldn’t have been allowed for deposit however it was allowed and the funds are being held due to a mistake on the behalf of chase bank associates.

I am now placed in a position where I may loose this contract value at 100.000 dollars because of the time it will take to clear this matter up I shared with the manager that I could have the check rewritten in Uec construction LLc if they would only return the funds to the account holder my client who I am under contract with. I am being unfairly treated as a result of a mistake that was made on the behalf of chase bank.

It is my will that you will look into this matter for and if their is anything you will do to speed the process up of remedying this situation it would be most helpful

If nothing happens on the behalf of chase bank of correcting this problem

I will be left with no choice than to seek legal means and punitive damages as a result of losing this contract

Thank you 🙏🏾

TAlib Davis el

[protected]

Officer / project manager uec construction llc

[protected]@gmail.com

Today is December 31, 2022

I have tried to log into my account x2 in order to pay my account.

Each time access has been denied stated too many attempts/unusual activity on account.

Each time it does not recognize my user name; however, when I go to retrieve my user name, I get the same one I tried to log in with.

I have used the same password I have used before.

I am disgusted with Chase. I want to cancel my Chase Amazon Prime VISA card. I am tired of trying to pay my bill online and meeting up with these problems.

SHOCKING INCOMPETENCE AND DYSFUNCTION

I am posting this complaint following on-going attempts to resolve the problem through the senior investment advisor and branch manager. Through Chase, I bought an annuity from American General Life Insurance Company. The annuity matured in January of 2022 with $8,119 in the account. All of my Chase accounts are at the Tustin, California branch (First Street). Branch manager is Kevin Tran; senior investment advisor is Michael Spoo. In February 2022, I asked Mr. Spoo to rollover the funds in the annuity to an existing IRA maintained at Chase. On two occasions, he had me fill out and sign forms to effect the transfer. Several times, I asked him to keep me updated regarding the progress made in the transfer. He never did. Eventually, on July 11, 2022, after waiting six months for a simple transfer, I wrote Mr. Spoo requesting action. Spoo called and left messages but did not provide any updates. I wrote again on August 5, demanding accountability. The letter was copied to Tran. By letter dated 8/8/22, Spoo forwarded some more forms to fill out (!) for the transfer. These forms are different from the ones I completed in February. In September, Spoo sent a withdrawal request for the minimum distribution from the annuity as required by law. September 20, 2022 was the last date of any communication from him. Hearing nothing from Chase, on 11/7/2022, I wrote Tran requesting an update. No response. Hence, 10 months after Chase initiated the rollover, it remains in limbo. Both Spoo and Tran should be relieved of their jobs for failing to handle a transaction, which by most banking standards, is a no-brainer.

Rosa Kwong

Chase, 615 E. First Street, Tustin, CA

I have been calling and sending mail to Chase Thornwood NY branch and get no response. I have called several phone numbers and no one could help or direct me to someone who can help. I closed my IRA account due to a financial hardship losing my husband. I explained I still have over $600,000 mortgage with Chase and yet no one has authority to reverse this fee. Please advise - also someone should check the Thornwood NY branch as no one answers phones and I was told they are short staffed. No one responds to letters sent to branch. This is a disgrace! I can be reached at [protected] or by email: [protected]@yahoo.com

brokerage acct 741 65368

retirement acct 935 69796

I have been calling for last 3 months

I had a check for $5.00 check #16285 from Cymballista v JPMorgan Chase Bank. I went to branch at Chase Thornwood NY & check ripped slightly on corner & would not accept check! Since then I returned check to PO Box listed on check and no response. I emailed several times to [protected]@interestonescrowsettlement.com no one responds?

also I had send via mail and phone calls no one can reverse $75 service charge for closing brokerage account since I needed guidance since my husband past. No one in Chase knows how to handle anything. Transferred today to at least 7 different people no one knows what to do?

Please advise [protected]@yahoo.com or call [protected]

I'm writing to complain about Chase bank's overdraft practices. I was overdrawn, I deposited funds to cover the amount charged Chase charged me multiple overdraft fee's anyway. My direct deposit hit the bank the next morning.

I spoke to the bank and they declined to reverse any charges.

Is it even legal for a bank to charge overdraft fee's on overdraft fee's?

Unhappy customer.

My first problem was the 225.00 bonus offered if I open an account and set-up direct deposit. Didn't happen. Since opening the account it's a constant battle to transfer money to other accounts, pay bills that get cancelled, to even Zelle 50.00 to someone is a battle. I wanted an online account for the convenience and chase is not that. I am now heading out of town with 30 in my pocket and unable to get money out of my account because of some customer service rep or fraud department rep who seems to enjoy controlling a person's account. Everything is call us. I don't want to call you did that the first time you locked my account because I tried to Zelle money to our daughter. I am done talking just want to be done with this company

Matthew T Lewis

Problems unresolved. I called Chase bank regarding a Facebook seller who had scammed me out of $800 for what was supposed to be 20+ Amazon Mystery Boxes. Turned out to be barely 7 boxes of non-Amazon merchandise from several different stores, most dollar stores meaning I would pay 90% less than I did. I took several photos of evidence, all denied to be received by Chase. It was a classic bait & switch. The seller refused a refund, this in legal terms nullifies the return processes & I am able to initiate a chargeback. Chase & Zelle refuse to honor such practice as they are required to by law. Electronic Fund Transfer Act, Banks have a 45-day window of time to investigate and resolve claims. Chase never received the evidence to investigate, thus violating the law.

Photos 1 is what I actually ended up with when I placed the several small boxes into the actual Amazon Mystery Boxes. 2-4 is my messages to seller requesting answers and stating these are not Mystery Boxes & tampered with. 5-6 is the ad seller posted. 6 is what I was suppose to receive it was one pallet, for $400, I bought 2 of these but never received the second pallet. 7-9 are the boxes that are tampered with and resealed. Photo 10 is what actual Amazon Mystery Boxes look like.

November 2022, I paid off my credit card balance in full but when I received my current credit card statement it shows an interest charge even do, I already paid it off the full credit balance. I called Chase Customer Service, and they would not waive this interest charges. They are saying in order to not be charge with interest you have to pay 2 consecutive time the credit balance in full.

Is this legally valid for Chase Bank to do these unfair practices to credit card holders. Why is nobody stopping this unfair interest charges policy from happening in California?

I saw they are some complain about this and a Chase Class Action Challenges Credit Card Interest lawsuit in Google search.

I have been trying to get the dispute department to send a letter to Potpourri group stating a charge has been reversed back to my credit card and paid for but they are refusing to do it saying they only send letters to the customer. Even after I have spoke with level 2 customer service at Potpourri.com and a supervisor at chase customer service who assured me they send letters like this all the time! I'm extremely angry and will cancel my credit card which has a very large credit line on it if this isn't resolved!

I have been banking with Chase for almost 20 years. I have a very bad experience with Chase bank today. Chase restricted my account and steal my money unreasonable. I have to spend a day to prove the check I deposited into my Chase account was not fraudulent check. The check was a PNC bank check and has been paid by PNC bank! Chase has no reason to suspect the check is fraudulent! The check was already cashed and honored by PNC 10 days ago. I have to take the business owner to Chase bank to prove the check is not fraudulent! Chase bank abuse their power to their own customers, they have no right to do this to their loyal customers! This is very bad! This may involve some sort of discrimination to certain group of people. I need report and investigate this matter.

On 11/15/2022 I called in a fraudulent transaction, bait & switch scheme. The Chase representative stated that he stopped the transaction. Something on the verification occurred after this was supposedly done and I was asked to call back the next day. The next day I spent gathering evidence and trying to speak with the seller for a refund, no response at all. On 11/17/2022 I call to initiate a chargeback, to my dismay it was not available, the representative did not provide any solutions but to get a hold of the merchant, or outside of Chase for assistance, that Chase could do nothing for me being ripped off for $800.00. Then they pull the third-party defense and blame Zelle and to now get a hold of them. This is a run around. Recently I dealt with a similar situation and no refund was granted I emailed Desert School Financial and reported the fraud and the next day I had my money back in my account. If a small-time credit union can do this great and needed service so can behemoth Chase. This incident may have just been the last straw I may leave over this non-protection. The event in question was a bait and switch. I purchased Amazon Mystery Boxes, they come sealed by Amazon untampered. What I received was opened boxes and merchandise form dollar stores. I have photos to prove my case. In court if need be. The first photo is of the conversation, no response when I requested a refund. The rest are of the tampered boxes, it is a new scam where they purchase Real Amazon Mystery Boxes from Liquidation, then buy some Amazon tape, take all the valuable items out and replace them with dollar store level merchandise.

To whom it may concern,

On September 10, 2022 my CHASE SLATE credit card was charged 2,954.66 dollars from Airbnb. The case involves a purchase that was made to a reservation and then cancelled by someone other than myself using or impersonating on my account. I went over the details with the fraudulent specialist a few days after I noticed my chase account was well over balanced. I spoke to a woman who told me this would be resolved, however, a recharge was placed back onto my account some weeks later due to the impersonator using my own email address; however to my understanding these data can easily be accessed.

I disputed back and forth with the Airbnb account where they found nothing to support my claim and had to adhere to strict policy guidelines. I am stuck at a limbo with both Airbnb denying my requests due to policy and the fraudulent department specialist refuting my claims, and not upholding the Zero Liability policy.

I am highly unsatisfied as on your site and in your policy you acknowledge fully that there is a Fraud Zero Liability policy that you uphold as a company. I am sure you can understand that this is a large sum of money that is being charged to my credit card for services that I did not opt in for myself.