JollyChic.com — shipment process (where is my order???)
I placed an order on the site 10/2/15 when completing the order it states that it will take 3-5 days for shipping. They also, provided me a order number with tracking number on 10/6/15. For me to find out that the order has not been shipped. They just started the paperwork for shipping the order... Why would you send a customer a tracking number unless the order has shipped. I found this out through DHL... NOT JOLLYCHIC.COM... I then tried to contact jollychic through the customer service number that is on the site to find out that no one will answer that number!!! Terrible customer service, so I went to the chat box I started chatting with a KERRY... who is very unprofessional, he/she tells me that I need to give them 3-5days after my money is received, they received my money 7 days ago... What the hell he/she talking about??? Then he/she goes on to tell me 3-5days for preparing and 5-15days for shipping...NO WHERE ON THERE SITE DOES IT SAY 3-5 DAYS FOR PREPARING AN ORDER AND AN ADDITIONAL 5-15 DAYS FOR SHIPPING!!! NOT TO MENTION IT ALSO, DOES NOT STATE ON THERE THAT THE ORDER IS BEING SHIPPED FROM ANOTHER COUNTRY!!! I WILL NEVER SHOP FROM THIS SITE AGAIN AND I WILL CONTACTING MY CREDIT CARD COMPANY BECAUSE THIS IS REALY FALSE ADVERTISEMENT...
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