JJsHouse’s earns a 1.2-star rating from 0 reviews and 93 complaints, showing that the majority of dress shoppers are dissatisfied with their purchases.
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no returns!!
DON'T BUY ANYTHING at this site from this vendor! They claim that they will take returns, but in the end you are stuck with whatever you purchased. I bought a mother of the groom dress and jacket outfit. The arms were made too small. I complained and wanted a refund. They told me that the measurements on their mannequin were true and that I could not return it. I told THEM that they never asked for upper arm measurements for the jacket and that a mannequin HAS NO ARMS. After all the haggling, they still would not take the outfit back. It is a sham. Don't waste your money or your time. BUY AMERICAN!
charge twice on c.c.
here is the fist message that i send to this compagny on the 22 january 13 (hi my name is Monique Dion and i made a misteak on my oder, we a got the comfirmation my email adress was wrong so i back up on the site and confirme again and i got a second confirmaton number so i have 2 oder but i want only one so please be kind to cancel one oder and refund me on my credit card visa. i will give you my both number [protected] and [protected] i m looking foward a anser soon thank you ! you can contact me by email at [protected]@live.ca or facebook ) since then i got one dress oder number [protected] witch was fin but never got the refund on my credit card for the second oder witch i ask them to cacel oder number [protected]! and did not recived also, i got no news from them at all ! the bill was 188.23 $
The complaint has been investigated and resolved to the customer’s satisfaction.
don't waste your time or money with this company
The company refuses to accept a return . They claim the dress I bought was tailored made. I used their size chart and ordered the dress off their size chart. Now they claim the size chart is not "the commonly used size chart'. But refuses to exchange the dress for a smaller size..
The dress is poorly made, unflattering and not worth any where near what I paid for it. They offered me a 15 % . Discount.. What a joke !
Don't waste your time or money with this company..
beware of fake websites like this
This is another one of those fake websites. I am from one of the companies they stole our picture from. There is no way they can sell a wedding gown that cheap. They are barely selling it at our cost. The quality If you get your gown at all will not be close to the quality from the company direct. Please Please make sure you always go to a store and see the gowns for yourself. Beware of fake websites like this.
crappy dresses, empty promises
My custom gown dress was 3 inches too short, even too short with flats on! I was professionally measured and paid extra to have it made to my measurements. I’m only 5’1″ tall so I can not believe it fell above my ankles! It also took longer than expected for my dress to arrive. It came a few days before my event and left me scrambling to find something else.
When I contacted them to explain it was too short, , I was mortified when they asked me to send them a picture of it on me!
I had to open a pay pal dispute to get them to admit i deserved a refund. The dispute closed with them offering me a refund. I can not believe I have not been given the refund I was told I would be getting. Bad business! I was told on march 24, 2012 by Amanda He a refund was issued. I was then told by her on April 1, 2012 that it would be issued soon.
Crappy dresses, empty promises. Stay away from this company!
Buy at your own risk and be prepared to be screwed by this company and paypal
I purchased a wedding dress to receive NO LATER than April 5. I was in constant contact with this company for 46 days and was promised that I would receive it by that date. How ironic that my wedding was April 8 and I received the dress April 9. They repeatedly told me when I wanted reassurance that I would receive by that date, that I would need to understand that this was their busy season. After receiving dress and trying it on, I found that bust was 6 inches too big, waist was 3 inches too big and hips were 3 inches too big (after having measurements taken by seamstress). The length was 6 inches too long and this was a CUSTOM DRESS which I paid extra for. The item listing stated it would be a lace up back which after ordering I confirmed that I wanted a lace up back well I received a zipper back.. You could tell that the dress was a cutdown version of a much larger size because the stitching down the left side was so crooked that you could tell it from all angles when viewing the dress. I filed a claim through paypal because they only offered me 50% and would only refund 100% if I shipped the dress back which would have cost me $134.00 from the US. I lost my case with Paypal because they only help the seller and they too are a SCAM, RIP-OFF COMPANY! I talked to their customer service rep who told me I should not take JJs offer with all of the problems with the item and look what happened. I am out 290.00. WARNING...BUY AT YOUR OWN RISK AND BE PREPARED TO BE SCREWED BY THIS COMPANY AND PAYPAL, THEY BOTH SUCK! I do not believe anyone who posts a positive feedback regarding this company, they probably have friends, etc to cover their rears when it comes to feedback.
please before order google search - JJshouse scam _
will be well spend time and will prevent you to waste time and money
additional shipping cost and tax will be applied on delivery. please before order google search - JJshouse scam _ will bw well spend time and will prevent you to waste time and money
received not as described
Purchased March 19, 2012 a CUSTOM SIZE wedding dress with petticoat to be delivered no later than April 5, 2012. Wedding
was scheduled for April 8. After being in constant contact with this company to be reassured that I would receive by the requested
date and being promised that I would, that did not happen, I received the dress April 9, 2012, the day after my wedding. I had to
incur additional expense by purchasing a replacement dress 4 days before my wedding to make sure that I had one to wear.
I filed a complaint with Paypal after JJs only offered me 50% of the value paid for the dress or 100% if I returned it to them with
shipping costs of $134.00. I was told by paypal customer service not to accept their offer because there were too many problems
with the dress. The dress was 6" too big in bust, 3" too big in waist, 3" too big in hips, 6" too long in length and I ordered a lace up
back like picture and I received a zipper back. The entire left side of the dress was stitched crooked and was obvious that the
dress was a chopped up version of a much larger size. Paypal sided with JJshouse and I lost my entire 292.00. BOTH
PAYPAL AND JJSHOUSE ARE RIP OFF COMPANIES. Paypal works for the merchants not the buyers. DO NOT BUY FROM
THIS COMPANY BECAUSE YOU WILL BE DISAPPOINTED! I do not believe any of the positive review for this company
it would be very easy to get bogus people to post positive reviews as sellers on their behalf and I do not believe anyone who says
their purchase was positive.
The complaint has been investigated and resolved to the customer’s satisfaction.
Weddingdressgood.com is reliable, my daughter wedding to buy This dress is absolutely beautiful! I knew I loved it when I came across it on this website, but when I took it out of the box I fell in love with it all over again. It is a wish of a dress that couldn't be any more perfect!Thank you www.weddingdressgood.com
a complete waste of money
DO NOT BUY FROM JJ's HOUSE! They can make any error they want and they don't do a thing about refunding money or making it right. A complete waste of money.
I am so upset I created my own blog page about it. My horror story can be viewed at:
http://jjshousereview.blogspot.com/
Yes, it's that bad and that upsetting that I created a blog page. Take that as a warning if you are considering purchasing from this rip off place.
Don't buy from this scam site
DON'T buy from this site! It is a scam! I ordered a dress for my daughter's formal. Well, the one we received wasn't even close the pictured item, the zipper doesn't go up past the bodice (thicker part) when there is a body in the dress, it is even difficult when you don't have a body in it! Then, they try to make you feel bad by saying that their two girls worked for two days on trying to make this dress for me...nowhere do they tell you that the product you will be receiving will not be exactly like the one you see in the picture and that they will do their best to make a nice dress for you (even if it is in different colors and the beads on the picture won't be a part of the dress!)
Contacting them is a joke, you hope you get a response, and then their response is so rehearsed and generic! They offer 25% refund? I declined that and am going to keep on them about a refund, I also filed a claim through Paypal, so hopefully paypal will be able to help me out. I am soooooo mad! They obviously take the photos off of some site...then they have their two little chinese people try to make it...didn't even make the top close to the one we ordered...used some cheap netting and gold crap...so bummed that we got took! We don't have the extra money just lying around. Bummed...
I am sorry you had a bad experience, and it's true they do not take returns, but JJ House is a legit site. I have ordered many formal gowns from there and they are all beautiful.
Oh. I am sorry to hear that. I have a wedding dress of white simple style from Peridress! They made and sent it to me after promised days! It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price!
Maybe next time, you can try this website. GOOD LUCK!
Terrible dress
I just bought a dress and the seams were all uneven the whole right side of the dress was almost in the front so you could see this big line going down the front of my hip and when I took it to alterations to get it fixed (which I shouldn't have to do)they said they couldn't even fix it, it was so uneven in the back and side it would cost more to fix it than what the dress is even worth, she said it looked terrible and that she had never seen a dress so bad! big waste of money! oh and by the way the material was cheap not anything like the picture, it was dull not shining silk and instead of jewels it had sequins in alot of the spots. DON'T BUY A DRESS FROM HERE! It's garbage now cause I can't sell it and JJ's House won't take returns and if they do (which you will have to hassle them) you will only get 50% of your money back and it takes months cause they are in Hong Kong.
I bought a custom bridesmaid's dress from them. It was supposed to be knee length, but when it arrived, the hem was uneven and ranged from 9-10 inches too long. I have been fighting with customer service since then. They keep insisting that they made the dress correctly and that I need to show them photos. I keep explaining that, unless they think my knee is only 7" inches off the ground, they did not make the dress correctly and that I HAVE uploaded photos. All they need to do to see the photos, is scroll up to the top of the message. This has been a very frustrating experience. I would strongly discourage anyone from buying from them EVER.
"I got a dress on Saturday, don't get me wrong they were certainly prompt with the delivery. The problem is the dress.
Before opening i found the invoice for $20 for the dress made from 100% polyester. I was a little upset as spent over £100 for a made to measure dress.
The dress... ermmmm a blind man with no fingers would have been more experienced i think to put this dress together.
There are large areas that are not stitched, the hems are not even or sewn correctly, the dress does not sit correctly due to uneven darts on the back, there are also large areas that you can see have beenunstitchedd and restitched, the dress looks awful.
Request for a refund!
Started with 20% and it is normal for stitching to be loose?
now offered 35% for seamstress to sort?
i have spend over £100 and they want me to pay to get it repaired, are they from Pluto?
i would not expect this from a £20 dress never mind an expensive dress and i need it for this Saturday, i cannot wear it and i have used all the money i had for the ball. I'm not a rich person, but it appears the company is by selling shoddy outfits and then not giving you your money back
"
That company address is in HK.
According to what you describe, the dress may probably be a defected good.
If your dress has not yet been fixed or altered, you may try to consult:
http://www.consumer.org.hk/website/ws_en/complaints_and_advices/how_to_complain/howtocomplain.html
No returns accepted
I ordered a dress on 7/20/11 and received 8/25/11. On 8/26/11, in accordance w/JJsHouse return policy instructions, I notified them of my intent to return the dress for a refund. The dress was huge in the top, wouldn't zip all the way in the back, halter hooks wouldn't stay hooked, it had gaps and was baggy in places that should have been fitted, and the lining of the dress was not sewn correctly. (It balloons up 4-5" above the dress line and clearly was supposed to sit just above the dress line).
I emailed them for their Product Return Form Request that they say you must include w/your return. I received an email back wanting pictures of the problems. I sent pictures and received their reply that the dress was made exactly according to the measurements of the size I ordered. Said it was common that a standard-size dress wouldn't fit perfectly because they weren't tailored. Also stated that most dresses can easily be altered by a skilled tailor or professional seamstress and that I should check w/my local tailors to see if they could do the alterations for me. And, of course, they would appreciate my understanding why they weren't going to take the dress back. They didn't even bother to mention the dress lining not being sewn correctly.
The dress also arrived in a compact mailing package which caused the entire dress to be wrinkled but they just said that was their best way to send to save on shipping costs. This company has no intention of accepting any returns for any reason so what you get is what you are stuck with. I have posted my complaints on their Facebook page which they keep removing mine (and other's) negative remarks and comments. I wish I had known that their return policy was, there was no return policy. They got $105 in their pocket; I got a dress I'll never be able to wear. Unbelievable to think a company can get away with this.
Just an update, JJ's House finally refunded my money last week. I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. The lesson I've learned from this experience is to be sure you are aware of the company you are dealing with, their return policy, and try to find other customer's reviews. Unfortunately, on places like Facebook, any comment that is not liked can be (and was) removed by JJ's House, so I saw no negative reviews or comments until after I experienced this situation. Only reviews I found were from satisfied customers. If I was going to have a dress custom made in the future, it would not be via the internet. I figured since I just ordered a standard size, it would just be off the rack like in any department store. This was a tough lesson to learn as I had never experienced this sort of situation before, but I will be more cautious from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
My dresses arrived to-day. After reading this post. I'm in trouble. The dresses are beautiful but do not fit. I wonder how difficult it will be for me to ask them to exchange the dresses to fit me. I ordered the right size I normally wear, but these dresses do not fit me. wish me luck. I'm attending a wedding that is just around the corner. wish me luck.
6/6/2018 same problem here for 10days they said I didn't place and order. could not fine me in system, never sent me an email confirmation. They asked if I put it under a different name, or e-mail. Then said sorry we got no record, now after no more response to my emails. The dress shows up at my door, don't fit poor quality for price. Wish I would have read reviews first, my bank did stop payment on the charge. I'm not sending them nothing back unless they send me a return label FREE*** Upset Texan>>>>>
I ordered two sizes of the same dress to see which one would fit best. I kept the size 8 and tried to return the size 10. THEY DO NOT ACCEPT RETURNS. I could not zip up the zipper and the material was very thin and looked different than the one online. They offered me a 10% coupon...I will never buy from here again. Please take my advice and do not buy from them. What kind of clothing company doesn't let you return items?!?!
I got ripped off of almost $200.00 on a dress that I ordered one size to big because I wanted to make sure it fit, well it came and it was so small I could not get it zipped up, they wanted me to send pictures of the dress showing it was to small and then wanted me to keep the dress and they would give me 10% off the on that dress and 20% off my next purchase, as if I would ever use this company again. They had the nerve to ask me to submit my views on how they could improve the customer service.
Ordered my formal knee length dress and received it May of 2017. Paid $137.00 plus custom fitting.
My dress was 3-4 inches too high in the waist. It was too short also. They do not ask for length and to the waist length. I sent pictures, have talked to the Wangs several times. They say it was made according to custom fittings sent. Offering me only 25% back. The dress material was beautiful, but it is useless to me. My money is wasted and I have to continue my search for mother of the bride dress. Before ordering I purchased material samples and that part was good, correct material. However before ordering the "chat" personel told me a custom dress could be refunded. They are not holding up on their policy's. I am so hurt.
I ordered a dress from JJ's and the dress I received was too small (I could not zip it up my back) and 8 inches too long. I sent them pics showing the dress did not fit and also included pics of a dress I bought (in the exact same size as the dress I ordered from JJ's) from Nordstrom's so they could see that the dress from Nordstom's fit and their dress did not.. They tried to tell me to take it to a tailor and I told them to STUFF IT. I told them I want my money back. We went back and forth for 3 days in emails and I basically told them that they are crooks and it's all about the money and they do not care about customer satisfaction. I also told them that I was going to dispute the charge with my credit card company. All of sudden they were willing to give me a refund. I have to return the dress (at my expense) which I will do since I do not want it and I want a refund (less the shipping cost to return). The stupid dress weighs a ton so I hope I do not have to pay a fortune to return it.
when ordering from these kinds of companies it is hard to get your money back and through the internet they make the product look so good one has to be very careful they were trying to rush me to buy this dress something told me to do some research
When I asked where the dress I wanted to order was coming from they told me china right away I knew I did not want that money
I could not find a dress locally so resorted to purchasing from JJ's House and it was awful. the material is nothing like the photo, I ordered it to my measurement's so it cannot be returned and it still had to be altered. it is so short that I have to wear flats and I am the mother of the groom, I am 5 3&1/32 and my husband is 6'2". I have to wear it because my husband is making me, since I bought it without researching the company. I would NEVER buy a dress from them. I am trying to post this on the knot also!
Awful EXPERIENCE!
From : Erikadudova2014-05-16 11:40:04
I will never ever used this website ... Dress is very long and unable to return dress because
Company dont want to return money...tailoress do not want to fix the dress because
Is to complicated .I lost 200$ ... Dress is for garbage..., I do not have words for this company... do not buy clothes from there! Pleaseeee
Wouldn't return clothing
My sister and I both purchased dresses from this company. My dress came and appeared worn, had a brown stain on it, and appeared poor quality in general. My sister's had little hole marks (as if it had been previously altered and let out) and was worn as well. We each separately tried to return our dresses (per their policy, took pictures and submitted them) and were each denied. I was told to "just wash the dress with soap and water" and that they didn't know what to do with my "unwanted dress" that they worked so hard to make. I rose a huge complaint with them that they said they could offer me $10 for my inconvenience, which was super insulting. These people are scammers... Not a real company. Dont risk purchasing from them! I found several bad reviews once I started doing my own, I wish I would have looked into it before purchasing.
I would like to exchange my dress for a bigger size, what's the problem with that? I now have a dress I can't wear and it's only because you won't exchange it. It took 3 days for me to receive it, don't tell me someone made it just for me. It takes longer that 3 days to make a dress.
Hi my name is Francisca and I ordered a dress that fit good but the first time I put it on the zipper broke, I got it for my sons wedding and it is on the 23rd, I don't have time to get another one and I don't know what to do with this one now, can you tell me what I can do? please and thank you!
The order number is [protected]. It is an A-Line Princess Scoop Neck Knee-Length Chiffon Mother of the Bride Dress with Ruffle Appliques lace. [protected]
The order date was Sept. 12, 2018.
My email address is maryemminger@hotmail.com
Please advise as soon as possible.
AGAIN ID #F9BBDC278M1E22390DD99, SILVER SHOES SIZE# 41 ORDER ON 9-3-17.
The edging on the dress looks as tho it has been cut it is unacceptable I would like to return as faulty. I understand your return policy on custom made items but as it is faulty my staturtary rights say I can retun for a full refund. Please contact via email scwilliams61@gmail.com and advise
I never received what I ordered and I still got charged to my account. Never in my life I will order from this company again they stole from me 180 dollars.
I have ordered a wedding dress from JJ's house in December 2015. I have received dress that was 3 (THREE) sizes bigger than the one I have ordered. They have asked me to send them pictures of the dress since they did not believe me. After emailing them the pictures, they told me I have to buy another one and post back the first one to them and they said they will return the money for the first one when they receive the dress. JJ's house charged me for a second postage to me too. They have refused to refund the £20 that I have paid to DHL to post the first dress back to them and also refused to return the £28 for the first postage to me. This way I ended up paying TWICE for postage (£28+ £28= £56) and £20 for DHL to send back the mistaken order to them although it wasn't my fault that they have sent out a wrong size dress! What can I say more, I am very sorry that I have used their "services", they are thieves and liars and deserve to be jailed. I will never ever shop from them again!
Excellent service. The dress is absolutely lovely. especially for the price!Thank you weddingsell, com
Weddingdressgood.com is reliable, my wedding to buy This dress is absolutely beautiful! I knew I loved it when I came across it on this website, but when I took it out of the box I fell in love with it all over again. It is a wish of a dress that couldn't be any more perfect!Thank you www.weddingdressgood.com
I also want recommend Peridress to you. I purchased my wedding dress from Peridress. The dress arrived in time. I love it so much! It is great for such a price! My neighbor who was a seamstress was impressed about the work on my dress! I am so happy! I will purchase more dresses from Peridress in the future. All of you can't miss it.
I got conned out of over a $100
I ordered a dress sized to what their website indicated according to measurements. Everything fit except the top which had a 3 or 4 inch gap when trying to zip it up. Their return policy claimed to refund or pay for alteration fees. I sent pictures as requested and emailed them continually with no response. I got conned out of over a $100.
On 4,16,22 I order dark blue jump cost $130.00 plus tax & shipping over a month ago you got your money , My order #[protected] . My next step. contact B.B.B. and then my bank. My name Neva M. Lingar I am the only one in the world.. Please refund my money. or send me my outfit. You 48hr. to clear up .E mail nevamlingar56@gmail.com
My so accidentally canceled my order its dress and a jumper from March 7th order number [protected] ,up until now I can't get back my refund ,so please can I get my refund or the goods the total is 172.99 .I would like it as early as possible,, I didn't know it so hard to contact you. Not even a phone number to call.
I tried to pay for one dress at $75 AU and now I am getting a request to pay over $300 through PayPal?
I found it very hard to pay for item and pressed the button several times, now I am too scared to try again.
Please help me with this as I really want that dress for $75 AU
Angela Lloyd-Morgan
lloydmorgan.angela@gmail.com
Yes, Peridress is excellent website for you to purchase dress on line. I have purchased my wedding dress from peridress. The dress arrived in time. And it almost same as the picture. I love it so much! It is great for such a price! My neighbor who was a seamstress was impressed about the work on my dress! I am so happy! I will purchase more dresses from Peridress in the future. And all of you can't miss it.
Oh, I am sorry to hear that. Poor Shinee. I suggest you choose Peridress web site next time. They state that every email will be replied within 48 hours. I like them on facebook, and enjoyed the discount. My wedding dress only cost me $300 totally.! It is very very nice and I really love it.
Yes, All of you should try Peridress next time.
Peridress is really a excellent website. I have purchased my wedding dress from Peridress. I am so excited to receive it! I loved my dress and it fit perfectly. Thank you for their kind email. I'm fully satisfied with their products and their service. And I will visit their website again.
Hi. Maybe next time you can try peridress. I ordered my wedding dress from peridress. My wedding dress of chiffon fabric arrived today and I couldn’t help wait any longer to try it on before the mirror. I must say it is very gorgeous than the picture on the website, the exquisite beading work is one of the most beautiful details on the wedding dress. It fits me perfectly and the dress size is exactly of mine. Thanks for their detailed explanation of how-to-measure, you should follow steps by steps if an order were placed. I think Peridress is a reliable bridal shop online for your dress selections. I love peridress. And I will do further business with peridress.
I had all five of my bridesmaid order a dress from jjs house. So far four the girl girls have received their dresses after a few weeks of ordering. Everyone had a problem. First dress was too long and way to big so she had to go spend a extra 78 in town to get it fixed, The other girls dress was to short, bust size was 10 inches to SMALL, next dress was to long (not the big of a deal), and the fourth dress has the completely different beading and is to small. Waiting for dress number five still. All the girl have proof that this is not their fault and what sizes they ordered. They will not give out their phone number or return address to anyone, will only contact you through email.They wont fix any of these dresses or refund any money! My wedding is in ONE month and they are messing everything up when the girls spent $133 on these dresses! I would NEVER tell anyone to buy anything from these people. Everything they say on their return policy is a life and they don't care about anything but getting their money! I have sent a email as well as all the other girls, they wont help any of us. They will end up being took to small claims court so they wont rob anyone else from their money!Horrible company!"
I ordered a dress for a special birthday I sent my own measurements the hips where made 3 inchs too small and the lenght was too short I sent them the photos. They sent me photos back of sombodys elses dress saying it was made to my specifications (which it was nt) The won t even answer about the lenght. I am over 145 euro out of pocket so far I have not had a positive response so please don t order from them they won t give you your money back and so a valuble lesson has been learned
coneill
After a long struggle, the company refunded my money last week. Since they were so adamant, I was suprised and wouldn't believe it till I saw it. I really learned a valuable lesson here.
Overview of JJsHouse complaint handling
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JJsHouse Contacts
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JJsHouse phone numbers+852 8199 0571+852 8199 0571Click up if you have successfully reached JJsHouse by calling +852 8199 0571 phone number 127 127 users reported that they have successfully reached JJsHouse by calling +852 8199 0571 phone number Click down if you have unsuccessfully reached JJsHouse by calling +852 8199 0571 phone number 151 151 users reported that they have UNsuccessfully reached JJsHouse by calling +852 8199 0571 phone number
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JJsHouse emailsservice@jjshouse.com100%Confidence score: 100%Support
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JJsHouse address9B, Amtel Building, 148 Des Voeux Road, Central, Hong Kong
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JJsHouse social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all JJsHouse contacts
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