CB Fast Food Chains Jimmy John's Complaints #122-141

Jimmy John's review: sub buns

Kelko of West Bend, US

Apr 02, 2013 9:01 pm UTC

Resolved

The last two weeks I ordered Jimmy Johns subs for myself and family. I have ordered many times in the past and never had an issue. The last two weeks the french bread/sub buns were very hard. My seven and five year old grandkids could not bite through the bun. The adults were peeling off the top layer of the bun.
I called Jimmy Johns and asked if there were any issues with the baking of the buns. He stated the buns were baked fresh daily. I dont doubt this but I really feel the sub buns were over baked and extremely hard. He said the buns were suppose to have a crunch to them. I said that they were extremely hard. The JJ employee offered no apologies or explanation.
Im sure they realize there are three other companies that offer sub sandwiches within a few blocks, -- Phillys, 2510 Deli, and Subway. Not to mention there are a lot of fast food restaurants within a few blocks also.
I will find an alternate place to purchase food on nights no one has time to cook.
DATE: 4/2/13.
Check # 268
TIME: 5:33 pm
FYI, the girl who took my order the girl who took my payment were very nice!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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