Jill's Steals and Deals
reviews and complaints

I have sent numerous emails to you and Tease since October, regarding a faulty mug kit; it never heated up. I have also left literally about 5 voice messages with Tease...no call back. All I would like is a replacement. Advise as to how many other emails or people I need to send to get this resolved. It goes without saying I will never go thru Steals and Deals due to all the confusion. I really appreciate anything you can do. Denise Donovan

P.S. I have the invoice I wanted to attach but this will not allow me to scan in docs.

INFO:

TODAY Deals

1040 Treeshade Drive

[protected]

Order #: TSD116318653-A

Shipped on 10/23/23

Ordered Cabin Slippers advertised on Steals and Deals. I followed the tracking when it shipped and somehow ended up being delivered to a different state all together. Now it indicates being returned to sender and has been in limbo for 3 days with no other tracking available. My complaint is the company is unresponsive to my multiple inquires for help with this! I would not recommend this company to anyone.

I Just recieved these ear buds 4 days ago and they do not hold a charge for anywhere close to 2/3 hours as avertised. The charge on mine lasts 30 min. Why can't i exchange these or get a refund? The pair i have are defective or the product is just junk to begin with. Jill said retail price was $79.00 but the Today show deal was $19.99. I'am already ticked at the performace of these ear buds, can't imagine if i paid $79.00 for them. I'd drive to the today show and return them if i had.

I ordered 2 personalized custom cover 20 page photobook 8 1/2 x 11" and 2 personalized custom cover 20 page photobook 8 x 8" on Aug. 9, 2023 after hearing about them on Jill's Steals and Deals on the Today Show. I have not received these items, and the orders simply say that mailing labels have been printed and were awaiting pick up. But I have never received these items. A delivery date seems to have never been set. The shipment numbers cannot be traced as they were never shipped.

The 2 8 1/2 x 11" books cost me $54.37.

The 2 8 x 8" books cost me $43.50.

Thus, Jill's Steals and Deals recommendation means I lost $97.87. I would like a full refund, please.

I purchased THREE of these... held out to be regularly priced as $119.99 marked down to $22. (After the fact, I found them on amazon for roughly $50... with not so great reviews.) They were gifts! NONE of them work. We tried multiple devices on all three of these charging stands. I reached out to S&D multiple times, and they finally reached out to Let It Ride, the company with whom S&D have a relationship.

Let It Ride arranged a phone call where they pretty much recited what was in the instructions in the box, while in a car. At first, they tried to tell me my phone wasn't compatible as a wireless product, but this was not true. They then told me they wanted me to send them a video PROVING that the items did not charge. I told them I wanted a refund, which they said they would have done if I had purchased the product from them, but I didn't — how cavalier of them! I told them absent a refund, there was no resolution. (also conveyed this to S&D... response — radio silence!)

Let It Ride then proceeded to harass me on an almost daily basis for about ten days. They repeatedly called me... over and over, leaving no message. They then left me a message of five plus minutes telling me when I could call them... I could call them on Monday, and if that didn't work, I could call them on Tuesday, etc. etc. Clearly harassment! They also called me multiple times and left a message with a fake southern accent telling me that they'd had a missed call from me, which was absolutely untrue! I reported all of this to S&D... again, absolutely no response. They have their commission; they don't care about the fact that I have three useless pieces of garbage and that I was harassed by a vendor!

Mattress Topper purchased July 13th - Craig Melvin demonstrated it on the TODAY Show segment. The topper foam is defective - it began to split down one side and has continued so there are several breaks and it is now about 3 feet long. We have reached out to the company as directed by the Virtual Customer Service rep going directly to “linenspa.com” & “[protected]@linenspa.com.”

We sent emails: 01/30, 02/13, 02/17, 02/24 with required pictures and copy of our Amazon receipt - to date no one has responded despite the written claim to “respond within 18 hours and 22 minutes guaranteed.” We are still waiting.

Also, each time we have tried to Register for the Warranty it will not take any information other than our email address. Very frustrating.

We wanted you to know that this company does not meet your standards - nor ours. We are extremely disappointed.Thank you

I purchased this for my husband for Valentines Day and it does not work as described. Supposed to be able to charge by sitting you phone on the device

but that doesn't work nor does plugging in devices work. This is a total disappointment. were hoping to take this on an overseas trip this summer

but doesn't work at all with any of our devices. Order number was NBC1056857

I ordered this watch on the January 6th Steals and Deals, even though the product does not show up on your list of products for 1/6 on your site. I learned that I could have purchased this watch from Amazon for about the same price and have gotten it in a couple of days. It took over three weeks for me to receive this watch. At that point, I had no use for it. I will never trust one of your supposed "steals and deals" again. Am disappointment you do not accept returns when the item it not what is needed or wanted by purchaser after seeing it in person.
Elizabeth Garcia
7031 Flax St.
Springfield, VA 22152
[protected]@gmail.com

Seeing this on the Today Show, I ordered it. I drive a Lexus and it has no cigarette lighter, so the adapter to be used in the car is useless. Further, on the box, it states a notice to California residents (I am one) that the product contains ingredients that may cause Cancer or Reproductive Harm. Can't and won't use products with that stated on the box.

Have not been able to reach anyone - via email or phone - at Aduro.
Please advise.
Bob McLean
[protected]
313 Maplewood Court
Paso Robles, CA 93446

Do not buy, it does not heat up! It only rolls around in a circle. Expensive massager. You can find many full-back full-chair heated massagers on amazon for the same amount as this little one. Comfier seat massager or snailax seat massager both with heat and 10 vibration points. After the purchase the receipt states "100% satisfaction" - yet faq states no refunds, no returns, all sales final - buyer beware! Jill does not state this in her 'advertisement'. Nbc gets the commission - and buyer is stuck with it!

Order PONBC1055821-001,

Items were received on 12/12/22 and after trying for several hours to charge several cell phones, the chargers were not working. I immediately text and called to report that they were defective. I left a message for someone to call me back and the reply to the text said ”we will be back to you as soon as possible”. No one contacted me and on 12/20/22. I did another follow up. I contacted my bank about this issue and as of today the issue has not been resolved.

Their alleged ALL SALES FINAL statement was not shown prior to me placing the order otherwise, I wouldn’t order. I contacted them within 30 days requesting a FULL Refund.

Hello,

The quality of the necklaces were way below the deal price and they were advertised as costing way more than the 19.99 purchase price. Looks like they were puchased from Aliexpress or Wish. The 'Made in China' sticker was still on the little plastic bag. JenniferMiller.com stated that they were 'generously discounted' products when I contacted them. Very disappointed in the quality.

Thank you.

I ordered the power bank from TODAY Steals & Deals on 11/28/22 & received it yesterday. I tried to plug it into my Consumer Cellular Android phone & it won't plug in. I paid $19.00 + $4.50 shipping & $1.71 tax for a total of $25.21. I would like it refunded if it's not able to work with my phone. Please advise what should be done. My order # NBC 1078479 & on your invoice PONBC1078479-001.

Thank you-Cynthia Johnson

I purchased five of these on 11/28/22 after seeing them in Jill’s steals and deals. Upon receipt I immediately charged up and then tested one of them only to find that the battery neither charged my phone wirelessly (protective case removed) or via a wired connection. I then tested a second which resulted in the same outcome. I contacted Jill’s and after several emails this is how the matter stands:

Aduro’s most recent email to me:

“ Thank you for your reply!

As previously mentioned although we have an all sales final policy as a one time courtesy your order has been authorized to be returned.”

My latest response to Aduro:

“ A “courtesy”? For products that do not work? Unbelievable! Sorry, but you were paid the very next day and after waiting several weeks to receive them, I had to take the time to charge up and test each and every battery. Between that and all of these emails, this has been very time consuming.

Also, the response below does not address the initial shipping costs in addition to return shipping costs!

Please confirm that you will cover ALL shipping charges! ”

Bad business practice!

Yes I am calling about the pagoda candles that Jill still steals and deals had on TV two weeks ago I ordered them and it’s been over two weeks I have a code they gave me and my order number I just wanna know where my candles are I paid for my readyIt was towards the end of October and now it’s November and so to no avail have I received the pagoda candles I would like somebody to investigate this if you need the tracking number or the code number I have all that thank youOne more thing how are they being delivered and when will they be delivered

I purchased this product and it only worked for a short while...it will not hold a charge. I would just like to have the item replaced. Or, a phone number of the company's customer service.

Item was purchased from Steals and Deal on the Today show in the last

TODAY Steals & Deals ORDER NBC608466

Thank you for your purchase!

Diedra, excited for you to receive your order! My goal is to offer you the best products, at an amazing value and get it to you as quickly as possible - hope you love it as much as I do!

XO,

Jill Martin

View your order

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Order summary



ZTECH

Portable Air Cooler - BLACK W/ GOLD × 1

$34.00



Smartech

Anti-Lost Pod With Key FOB - 2 Pack - WHITE × 1

$26.00

Shipping

$12.90 USD

Tax

$6.94 USD

Total

$79.84 USD

Customer information

Shipping address

Diedra Stark

19101 Kittridge St

Reseda CA 91335

United States

Billing address

Diedra Stark

19101 Kittridge St

Reseda CA 91335

United States

Shipping method

Shipping - (1-2 Weeks)

Payment method

Visa ending with 2522 — $79.84

I received my speakers August 12 and proceeded to try and pair them up after fully charging them. The order was placed on 27 July and processed on the 28th. I was excited to get them. They would not pair up and only one speaker would work at a time. I tried over and over and over again To get them to pair up with no luck. I even took them to a tech to look at it and see what he could do. I had no luck in this venture. Both speakers worked they just did not work together. This is the second product that I have purchased from Jills steals and deals and it has not lived up to the promise. I was given no paperwork with this product when it arrived no invoice the only thing I received was on my credit card bill telling me what the charge was. From what I understand there are no refunds no returns no nothing on these products that come from Jills steals and deals. This is my lesson has been learned And hopefully a warning to everybody else. I will get with my credit card company to get my money back but I cannot even return them because I have no address the only address that came with the package was fulfillment center. Please be wary of ordering anything from Jill’s steals and deals. The only thing you will get is Jill stealing your money from you!

I placed this order on June 22, 2022: order number: nbc650108

Order summary

Ann Taylor

The Majestic - Black × 1

$21.00

Shipping

$4.95 USD

Tax

$2.46 USD

Total

$28.41 USD

MY ORDER ARRIVED ON JULY 10,2022 The box contained an eyeglass case only. There were no sunglasses in the box. I contacted Ann Taylor and was informed that they cannot help me. They suggested I contact Steals and Deals. My phone number is - [protected]

I purchased an Adiago Hair Dryer on October 10, 2021, so I have had it for 7 months. The hair dryer blew out this morning and there was a smell coming out it, like there was something burning. I paid a total of $68, (the original price was $49.99, which included a shipping charge.

I contacted the company and they told me that there would be a service charge of $30 to replace the item! I am appalled. I already paid almost $20 to ship the item.

If something is wrong with a product, most reputable companies replace the item and do not charge the consumer anything to replace it.

I ordered the laggo leather handbag in british tan. According to the sales pitch it is a $525 bag. The bag I received all folded in a plastic bag is a piece of junk. I have never seen a leather like this and the bag is very thin and cheap looking and cheap feeling. They say no returns so from now I will never order anything from Jills steals and deals because when they send you crap you have no alternatives. Never again.

Rena Kerzetski