JFK Airport review: Coming back to US from abroad

I flew in on an International flight from Hong Kong at 5:45 AM and waited in line with mostly Chinese Nationals through immigration. I'm an American citizen. This women who looked like she was wearing her pajamas with a pink dress (I think) was the immigration officer I believe while I was waiting to provide my passport and documentation to re-enter, retrieve my checked back at JFK, get to my car and drive home. This (whatever she was), allowed a bunch of disreputable individuals ahead of me, a whole group of foreign nationals, clearly intentionally. I said something to her. She responded that "normally, I would detain you for at least 1/2 an hour before allowing you to proceed," and couldn't help but reply, "that's crazy," I've never experienced such a thing before. She replied, "my husband thinks I'm crazy too" and something else. I made eye contact with one of the agents, and I got through immigration. I shouldn't even be posting this, I tried to find a complaint section at the JFK customs website, but there really isn't one. JFK is notorious for a reason I suppose, and I'm going to do my best in the future to avoid it.