On Saturday, August 26, 2023 at approximately 6-6:30 am, at JFK I waited on line to check in with one piece of mid-sized luggage. When I got to the Rep., I was informed that to go to Punta Cana, I needed to complete an online form. I did so and returned to the counter to find the Rep. had stepped away. I waited until the next Rep finished with a customer to ask her to help me and my 10-year-old granddaughter check-in. She told me I had to wait until the original Rep. returned in an annoyed voice and unpleasant face. I asked her how long; she stated she did not know but she is helping people on-line and I have to wait. I then asked the Rep next to her if she could help me, the Rep motioned to the mean-spirited Rep to go ahead and help me. I don't understand why when we are paying $$$ we have to be treated in such an unprofessional and courteous manner. She extended her hand w/out saying a word and I asked what she need which she replied, your passport. I handed it to her at which time she noticed I had one number wrong and had to do the form over from the beginning. At this point, almost an hour later I am nervous, my granddaughter is hungry but had no choice. I came back but she was with another customer so the Rep. next to her helped me. She quickly checked me in and took my luggage, I said thank you, she said nothing. We disembark in Punta Cana and everyone has their luggage but me. I go to Jet Blue Claims to be told that my luggage was put on another plane and would arrive hours later. It did not. I explained my medicine and all our clothing were in that luggage. They said they would call me when it arrived. I get to my resort, no call, I called several times to be on hold for long periods of time and then the line clicks-off. I am frustrated, no clothes, I am on vacation with a child that wants to enjoy her vacation no bathing suits, no medicine, not phone call and I could not get through to anyone until the next morning. I was told my luggage would arrive by noon, needless to say it did not arrive until later that evening. I was robbed of a whole day of restful enjoyment for luggage I was CHARGED FOR and treated poorly by your Reps at JFK Airport, in NYC. I was sick the next day for lack of taking my medicine which further hampered my vacation. I could not but help to think this was done on purpose by the JFK Reps. Here is the Flt. info. Jet Blue Airways 1869 to Punta Cana (PUJ) on 8/26/23 Con Code SQH0GS . Lastly, I tipped the driver who delivered my bag $10.00. I would like to know how Jet Blue proposes to compensate me for my pain and suffering, humiliation of people yelling at me thinking I cut the line to get help. My Email is [protected]@aol.com or [protected]
Desired outcome: I am seeking compensation for what I believe to be a mean-spirited deliberate act of re-directing my luggage without notifying me or asking if it were okay to do so.