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2.0 42 Reviews

FirstEnergy Complaints Summary

11 Resolved
31 Unresolved
Our verdict: When using services from FirstEnergy with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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FirstEnergy reviews & complaints 42

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1:19 am EST

FirstEnergy constant telemarketing call

I have received a number of Telemarketing calls in regards to switching to your company, each time I have politely asked First Energy not to call back. Well my request was blatantly ignored and I blocked the number on my phone, only the calls continued but with a private number.
The last caller received a quiet abrupt shock when I answered the phone! which was at 17.51 on the 8/03/17. I have now lodged an official complaint as my number is on the 'do not call' website. If after I have written to you, and you do not action my request of NOT calling, I will go to the media with the list of calls I have received from you and the times. I suggest you get your act together.

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3:50 pm EDT
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FirstEnergy cancellation charge

In April 2016 I changed from First Energy to a different electricity supplier. First Energy sent me a bill for $100 cancellation fee. First Energy had been my supplier for quite some time, and when I renewed my contract I was under the impression there was no cancellation fee. A renewal letter had been sent out that stated there was no early termination fee, but when I called first energy after receiving the charge they stated that was only if I did not renew my contract. Nowhere on that letter however did it mention anything about a cancellation fee, and twice it stated that there was no penalty. Only after it was too late to terminate did a receive other papers listing a cancellation fee.

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I filed a complaint with the Better Business Bureau. First Energy responded quickly and waived my termination fee.

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6:55 am EDT

FirstEnergy they still didn't cancel the contract

Couple of months ago I have changed the company and chose Firstenergy Solutions. I didn’t like how they worked and it was impossible to speak with someone from the support team. I was speaking with some useless guys once, who knew nothing about the tariffs and why I needed to pay them more money for electricity, if I haven’t used such amount of power. I tried couple of times cancel the contract, but they only promised to stop billing me. The worst company.

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2:35 am EST

FirstEnergy fake charge and no idea how to stop this charge

I have no idea what the hell happened, but the company First Energy Solutions. I noticed fake charge from them. They charged for $600 and no idea why they took such sum from me. Total crap, so be careful and share this info. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

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5:12 pm EDT
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FirstEnergy unfair estimated readings and high bill

Allegheny Power has billed 1, 800 for one month. Why? Because they have been estimating instead of getting their lazy ### out of the truck and read our meters. I have personally seen this as well as everyone else on my street that watched them estimate them and they report it and we get a high bill. This is not the first time, for the past 2 years they have done nothing but estimate. I guarantee they have made 10, 000 easy from us. This has got to stop! I just paid 1, 990 on my bill for the month of June, however, they are still charging us for July in which we have no electric since around the first of June. So tell me why are we still paying for service we don't have? I WANT A DAMN ANSWER! THEY WILL HEAR FROM MY LAWYER IM TIRED OF IT!

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Francisco Polo
Germantown, US
Mar 20, 2012 1:50 pm EDT
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They never read the meter. They just sent a bill based on "estimates". I usually pay $89.00 0r $91.00 every month. Now, out of the blue they just wanted me to pay $408.12. They told me they never could read the meter. According to them, I have no choice but pay this off.

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Francisco Polo
Germantown, US
May 11, 2012 11:10 am EDT
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Allegheny Power keeps using the meter reading system to create fees. They are now blaming the leasing company for the meter reading. According to this, they do not have access to the meters.

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Francisco Polo
Germantown, US
May 11, 2012 11:10 am EDT
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Agree!

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Chris Imler
Bunker Hill, US
May 10, 2012 11:31 pm EDT
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I would like to be able to get to the meter reading site for sending in my monthly reading with some type of ease. Instead of a screen full of jumbled up, scrambled up places that give no direction to customer meter reading. Something simple would be nice.

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3:15 am EDT

FirstEnergy this is a total rip off.

I received a call from Firstenergy Solutions at the end of last year, concerning my electric and gas bill in order that I may save on my electric and gas. So far there was great savings on the electric bill until April. Then the bill went from $29.94, to $209.90 within a one month period. This is a total rip off.

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GoodBoy5597
, US
Jun 08, 2016 6:19 am EDT

I received a letter from FES last week, it said I have to get my Electric service from them unless I mail back an opt-out form within 2 weeks. When did I lose my right to choose my electric supplier? I'm disabled and can't drive, so I can't get anywhere to get stamps, and they said this is the only way to opt-out, can't do it by phone or internet, so i'm screwed.

ohioedisonfirstenergysolutionsenronscam
ohioedisonfirstenergysolutionsenronscam
Springfield, US
Aug 22, 2014 7:22 am EDT

You're all about to see a slew of videos hit the net about this ohio edison first energy solutions enron scam.

So far we've stayed hosting only in our own country but the world is about to be alerted to the slight of hand trick which ohio edison is playing~!

I began to list the over a dozen sights I've already uploaded to but it occurred to me that this monopoly has the power and unfortunately our children as workers to pull the videos as fast as I can upload so...not to worry...in the future you will search for this monopoly and find an alternative link as a contender.
Amen.

P.S. This monopoly sent three bills to our company showing three different credit amounts (that's right, they owed me), that was July, 2014. I turned off their service and they pulled the meter August 6, 2014. Again we received three bills, as punishment they sent three bills in excess of $800!
The devils are had at work at profiteering...they are running rampant and free to racketeer their treasonous money-grab from the American people because we haven't a valid democratic polity anymore. Tsk Tsk... R.I.P. Great America

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kenny hendrick
Springfield, US
Nov 10, 2013 10:05 pm EST

This FirstEnergy Solutions scam is just another enron-type unregulated form of profiteering. How is it I use $60.94 worth of electricity but first energy gets almost $100.00 extorting me to pay $157.60 ? I called the electric monopoly here (Ohio Edison) and it was confirmed over the phone that Ohio Edison owns FirstEnergy Solutions as a subsidiary company. This would not surprise me if found to be true considering this present form of government. Democracy? They still program the future cash-cow-kids this in the school with their federally mandated "curriculum".

People, it's high-tide we noticed the unprecedented looting going on here in our country by the corporations that own our polity. Chain of command ensures that these ### are going to get away with it too. Never in our history has the country ever been in debt, suddenly, since 9-11, we're finding our country almost $19 trillion dollars in debt.

Countrymen, we're not bouncing back from this (despite what the media is programming you to believe). America doesn't even know how to survive $1.00 in debt (excluding the citizenry...we're used to it...but when the rich have to adjust their dinner table with only a potato...we're screwed unless our military liberates our country and nationalizes our corporations. What is ours is ours and the capitalists are free to leave with their heads intact!).

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10:04 pm EST
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FirstEnergy electric bill

They never read the meter, even though they say they do, and also base their "estimates" off of a previous bill. Every year changes and more and less utilities get used. Every time i read the meter myself, which i often forget because of how busy i am, it turns out to be around half of what they charge us. I know for a fact we do not use the amount they charge us for because all of us that live there are barely ever around.
thanks,
Kendrick

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5:36 pm EDT

FirstEnergy equipment damages for the 2nd time

In the middle of November, Allegheny Power surged the entire neighborhood. They blew up peoples computers, surge protectors, televisions, DVD players, etc. Their own employees admitted that it was the fault of the company. We all sent our computers & televisions out to have them replaced, or repaired. Myself & 10 other neighbors, most of which ate the cost on the first hit, had our electronics fixed, or repaired. Then approximately 1.5 weeks after the repairs were reconnected, we all were hit 1 week later & lost everything again. Including all our surge protectors & everything again. I myself had my brother-in-law gut my PC, & replace pretty much the entire thing the first time. (He works for AT & T. After waiting forever to have the repairs reimbursed the first time, I finally got paid. The second incident happened around 12/15/2010. Same thing happened, had to wait almost a month for repairs, shipping, parts, etc. The claims representative for Allegheny Power is still giving me a hard time, and has yet to reimburse me. Daniel Hartung, the claims representative, was downright rude & ignorant. Furthermore, the power goes out at least once a day, & they refuse to replace the lines, because the houses are too far apart & it would cost them to much money. So I stated that I was tired of taking the hit on all this equipment, which by the way is still not working & it is almost the 1st of February, because he claims, that I am not providing him with enough information. The first time it got hit I replaced everything, all the parts within the computer. The only thing left is the covering for the tower. So naturally, I did not purchase another. Now, the original receipt that I have for the computer is the same one that I had for the first hit. Duhhhh. It's the same computer with the entire inside gutted. So, after having a scathing conversation with Mr. Hartung, he very rudely pretty much tells me that I am lying, "Anyone can produce a receipt from their brother-in-law. Excuse me, 1. I told you that my brother in law was fixing it. 2. It was okay when it happened the first time, but not the second? 3. you asked me to provide you with a letterhead of the person that was fixing the PC! All of which were provided, & now you are calling me a liar?! I contacted the news once, & they asked me if I was reimbursed. At the time, for the first claim, they did reimburse me, so I told them, "I think they are taking care of it." Bad decision! Now, they are going to force me into turning it into my Homeowners insurance, because they destroyed my equipment & refuse to reimburse me. After replacing all of my surge protecters again, I call the power company & ask them to place an outside surge protector on the box so this does not keep happening. Well, what do they tell me? That there is an installment fee, & a monthly charge for something that they are causing in the first place. I don't think so! I need the news crew to come back out, & put this monopolizing company in their place! Please help me to do this! Any suggestions? Documentation is all on file if necessary. I will gladly provide numerous witnesses in the neighborhood that have all been affected also. Feel free to contact me.

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9:06 am EDT

FirstEnergy unfair security deposit

Allegheny Power Strikes Again! First, they overcharged us thousands of kilowatt hours that was only found because we found it. Gee, they 'estimate' our usage many times higher than it is, consistently. I wonder why that is? They basically said 'Oops'! That translated into a $350 reduction of our electric bill. (We KNEW they were wrong - we are frugal! Lights off, utilities unplugged when not in use, freezing our tushies off all winter NOT turning on the electric heat, hovering in front of a wood stove to stay warm!) Here's the kicker. One week after we called them on their over-estimation, we get a letter the basically states: Our research has indicated you are under-secured. Therefore, you must pay an additional $351 security deposit (think the amount is coincidental? Me thinks not...) due with your next bill. If you do not pay this deposit in full with your next bill, your electric service may be terminated. We have had this account for two years, paid a security deposit when we started it (which they still have), and we're managing to meet our obligations in spite of a rotten economy. So why do they want more at this time? You know what their excuse for this additional security deposit is (besides the fact that the government has lifted the regulations on the industry so the pirates are free to rape and pillage at will?) They are doing it to offset losses from foreclosures where people are walking away from their final bills. Oh, THAT makes sense, put it on the backs of us who are barely surviving, push MORE people to the brink of foreclosure. How about your executives take a modest cut in pay instead? I REALLY, REALLY HATE CORPORATE GREED! Especially in these times when we should all be looking for solutions together, not having to deal with Corporations grabbing all the loot they can while running to their off-shore hideaways in their corporate jets. So, if you have your electricity through Allegheny Power, let them know you dislike their unfair practices. And look into other options for electricity providers. If you don't - stay as far away from this company as you possibly can. All I can say to Allegheny Power is this - BAD FORM! Now, as to what I can DO about it - that is another story altogether. Filing complaints on websites such as this is merely the beginning of my perfectly legal and multi-armed attack against their corporate greed. I have also filed complaints with the Pennsylvania Utilities Commission, the BBB, and the President's Commission on Energy, to name a few.

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7:18 am EST
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FirstEnergy request for a second security deposit

I paid a $179.00 security deposit in 2005 and Allegheny Power has been holding and collecting interest on my deposit each year since then. Believe this - I have been a customer for the past five years and still am an active customer and when I opened yesterday's mail there was a letter inside that said, "We feel we should collect an additional $128.00 deposit from you. Failure to pay the deposit will result in your electric service being disconnected." The letter does not give an actual date this additional deposit is due but I can assure you that I plan to NOT pay it. I can not believe that in these economical times GREEDY ALLEGHENY POWER in CUMBERLAND, MARYLAND would even think of requesting additional money for a deposit from a long standing customer. It is unfair business practice, it is unjustified, and it is the making of what I believe will be a very successful class action law suit. My plan is to file a class action lawsuit ALLEGHENY POWER! This class can not afford to keep paying a deposit 0n top of high energy bills that have increased 40 percent in 2 years. The fact that you would demand two deposits from one customer who has been paying your outrageous rates for years is dispicable. I will see you in court. - Kim

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diogeny
Clarksburg, US
Aug 30, 2011 8:13 pm EDT

They should be penalized for their errors and held accountable for overcharging customers. They should be forced to use a deposit they keep from you instead of turn of your electricity while they have the deposit on hand. These things need to change and it is only when regular people band together to fight against these tactics will change occurr. I am suing them for these tactics loss of time and money.

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diogeny
Clarksburg, US
Aug 30, 2011 8:10 pm EDT

I will be filing a suit against Alleghany Power for these nefarious practices. If anyone would like to sign up with me to make it a class actions suit please email me at diogeny@verizon.net. Enough is enough their actions need to be regulated since they have no competitors and they DO NOT CARE about customer service. Please contact me and lets put Alleghany Power in their place.

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JamesDavis
Summersville, US
Feb 24, 2011 2:57 pm EST
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I am James Davis and I ran on the democratic ticket for governor of West Virginia in 2008: http://jamesdavisforgovernor.davis-publishing.com . Most of you may not know that because the Secretary of State, Mrs. Ireland, made sure that I was not on the ballot or my name even close to the voting booths. She even refunded my money, telling me that there was an error in my registration and the date passed for a new registration and she would put me on the Write-In ballot.

Throughout my campaign, I tried telling the people that the utility companies and PSC was robbing us blind. The local news stations and the local newspapers always cut that part out of my talk. There is a way we can stop the utility companies from sucking us dry and turn their shady dealings back on them. Go on this web site and read about solar panels: http://www.greenraysolar.com . You can hook those up to the grid and the power you don't use will go into the grid and start turning your meter backwards and in a very short period of time, Allegheny will have to start paying you for the energy you are putting into the grid.

In the last three years President Bush was in office, the utility companies requested from PSC and got 157% increase in rates through the 'Free Marketing System'.

I am thinking about running for governor of West Virginia again in 2012. If you want someone in that office that will put a stop to these companies ripping people off, then e-mail me at: DavisJms7@dslextreme.com and put in the subject line: James Davis For Governor in 2012 --and I will tell you what we will do to take back our money that has been stolen from us by big business and our government.

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11:28 pm EST
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FirstEnergy billing & service

We have Allegheny Power both for our business and our home and we have nothing but problems with their service in both places especially our business. We are constantly getting charged for deposits and service that we have already paid for and today was the last straw, we showed up to our business and all was dark, Allegheny Power shut our power off without so much as a warning and we are more then mad about it, if this would've been the first time we might have thought it was a mistake but this is the 6th time this has happened, this is how we make a living and without power we fall way behind and to be honest it's embarrassing when customers show up and we have to explain why we have no power.
We received a note on our door 2 weeks ago that stated we were past due $213.00 and it needed to be paid by 11/4 so we paid the amount immediately, upon paying this bill I called All. Power and they told me that our account was current and nothing else was owed but now 2 weeks later our power is shut off and we now owe them another $211.00, where did this balance come from? It didn't exist 2 weeks ago when they gave us a print out of our account or when we called to confirm our payment, plus when I called them with the $211.00 payment the automated system said we were past due $433.00... HOW IS THIS POSSIBLE? I just talked to these people 2 weeks ago and our account was at a zero balance, they pulled this same crap with our house also and I do not understand how they just keep getting away with this, little do they realize the stress and tension they create in ones home & personal life doing this stuff, I'm just sick of it I really wish there was another power alternative in my area so I didn't have to deal with this company

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8:20 am EDT
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FirstEnergy corproate greed

Got home to find my power shut off on the hottest day of the year to date. Called Allegheny and they said that becuase I had opted out of the "budget plan" for a monthly plan, that my due date had changed and I was 5 days late, plus they no longer were required to give me any grace period. After arguing that I had a bill showing I was current, they agreed to send someone out to turn it back on. When the agent of evil arrived, I was informed that I had to pay 2 months ahead plus a $100 security deposit, even though I have been at the same address for 11 years and never had any prior issues. Also refused to allow me to pay with credit card, check or cash only. I argued my case to the poitn I felt like bashing his skull in, but he just threatend to leave and not turn my power back on. With kids and an elderly woman living at my residence I was at their mercy. $700 to get my power turned back on, when it shoudl never have been disconected in the first place. Allegheny Power are criminals that practice extortion ona daily basis.

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2:08 pm EDT
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FirstEnergy security deposit

This past winter was one of historical severity in the Eastern Panhandle of West Virginia as it was in much of the WV-MD-VA-DC area. Due to the lengthy period of below normal cold and the extreme snowfalls (over 90 inches) I and many other customers experienced much higher than normal electric bills. When I received a January 10 bill nearly twice the cost of my bill from the previous January I immediately called Allegheny Power to work out a payment plan. Imagine my dismay when I, who had never missed a payment in the 5 years I have resided in WV, was told that Allegheny Power would not work with me on a payment plan until I received a disconnect notice! I was extremely uncomfortable with this, since I do pay my bills on time, but they would give me no other option and advised me not to make any payments until I received the disconnect notice. . When I received the disconnect notice (dated 2/10) I again immediately called Allegheny Power. I was advised about the payment plans but was not comfortable with this option since it continued to leave me in significant arrearage. I instead worked with the customer service representive to immediately send in a payment of $150.00 (mailed 2/10/10) and a subsequent payment of $150.00 (mailed 2/17/10) to completely pay an arrearage of $294.72. Imagine my surprise when I received a second disconnect notice on March 16! I then contacted Allegheny Power again to set up a payment plan and was told that I could not do so since I had sent in two payments. They advised me I would again need to receive a disconnect notice. I received the next disconnect notice on 4/13/10. By this time I had made payments of $518.77 towards total bills of $802.89 for the months of February and March. Compare this to bills of $460.51 for February and March of 2009! At this time I agreed to accept a payment plan which was established as three monthly payments of $91.00 each plus my current bill. My first payment was established at $147.00 due on May 3, 2010. I mailed $150.00 (notice this was above the established amount!) on April 19 (notice this was well before the due date!). Instead of giving me the respect I should have received as a conscientious consumer I instead received a notice (dated 5/10/10) that because I had received three termination notices I now had to pay a $121.00 deposit despite the fact that I had never previously missed a payment! I immediately disputed this with the WV Public Utilities Commission by phone but Allegheny Power refused to work with them. When I sent in my next payment plan payment of $136.53 ($91.00 payment plan and $45.53 in current charges) Allegheny Power transferred $61.00 of the payment to the deposit and sent me notice that my bill is now $61.00 in arrears! This company is taking advantage of consumers who have already had to pay much higher than anticipated electric costs due to a bad winter which was beyond their control and is now harassing them with unwarranted security deposits to pad their own finances. This puts me, and I am sure many other consumers, in a situation where we can never get caught up, are seeing our credit ratings suffer, and are being harassedIf I was a deadbeat who simply failed to make my payments I could understand it but I have consistently gone out of my way to work with Allegheny Power and have consistently sent in payments beyond what they have requested. I have repeatedly attempted to contact Allegheny Power and have either been placed on hold for between 10-20 minutes at a time (due to extremely high call volumes at 7:00 am--wonder why?) or talking with extremely rude customer service representatives who provide no alternatives and who refuse to connect you with supervisors. Instead they take information and promise a supervisor will call back which to date they have never done. I have seen other postings on this website regarding the same situation. Many of those expressed frustration over not knowing what to do. You can contact your state PUC and file a formal complaint, which I will be doing. I also encourage you to write your senator and congressman, write your local newspaper, and contact the consumer advocate at your local tv newstations, all steps I am taking. Who knows if it will work, but this kind of consumer scam for a life essential resource needs to stop!

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powerlessagh
, US
Dec 07, 2009 10:07 am EST

I get a bill from Allegheny Power stating "Dear Customer, Our records indicate that ver the last 12 months, termination notices were issued on this account at least three times. In accordance with the Allegheny Pwers tariffs and State Regulatory Agency regulations, we are requesting payment of a security deposit must be paid in the ammount shown below ($188.00). The deposit will serve as security for payment of future bills.
Now let me clarify that yes we have been late on payments and yes we have had termination notices but we have always made the payment the required. I also need to not mine entire bill for tis month including past balance is $177.87.
How is this fair. I don't pay my bill late to be cute. I can't pay until I have the money. And it's not like I have a choice in what power company I use. So why do they need a securit deposit especially one that exceeds my monthy bill. If I don't pay my bill then shut off the power. And then they can collect the $200.00 reconnection fees I don't have.
This is electric not cable, phone or internet. They know a household can not function without electricty and I have no choice but to use their company.
But here's the kicker if I pay my bill $177.87 they will be applied it to the security deposit amount first and if the rest of my total bill (monthly and security) is not paid by the due date they will terminate even though I paid my actual amount due.
Merry Christmas Allegheny Power!

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hopeanew
Westminster, US
Apr 05, 2010 2:03 pm EDT
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I have read numerous complaints about this security deposit that Allegheny Power is collecting from people who are barely making the bills as it is. I am one that also received a letter stating that I had been late 3 times in a 12 month period and now I am suppose to pay a $450.00 security deposit to them because of this. I paid a security deposit to them like 20 years ago and have been a customer ever since. I am outraged that the government would allow Allegheny to do this to people. Like everyone else, I make my payments and sometimes they are late but I always pay them. We do not have any other choices in electric companies to use and Allegheny knows this so they just keep tacking on the money on peoples bills and expect them to just be able to come up with it in 2 to 3 weeks. How do they expect people to pay that large extra payment for the security deposit when you are having trouble making the payment for the electric that you are actually using! This baffles me and makes me so angry. Someone needs to stop allegheny from doing this to people. The economy is so bad now and allegheny will not work with you and they just make you pay more and know there is nothing that you can do about it.

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r cunningham
williamsport, US
Dec 30, 2011 4:41 am EST

i would agree with the booth of u all me and my family lived in my husband's grandmother and grandfather's house. the first house on miner ave in williamsport md. my husband grandparents put a pole light up outside there home they paid out of pocket for it now we pay for it to. our light bill got out of hand to last year because my husband stoped working to take care of his sick mother. she had al's. every month we make our payment .and every month our bill seem to get a little higher. with one income comeing in it was hard enough so we made our payments as usual with a nice income tax return comeing in we decided to pay them off. when we did we got a letter from them saying they wanted a 500.00dollar deposit we did'ent have that kind of money . so my husband released his anger on them not the thing to do . we never paid the deposit and they disconnected our electric. we are now with a nother company. i only have one question why did they need to go and buy all new trucks because the said something else what ever happend to decal's. would have saved a lot of money but i don't think they care was'ent there money.

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Unhappy customer in Apollo
, US
Feb 24, 2011 10:35 am EST
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I don't know what I am going to do too.

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No Help
, US
Nov 03, 2010 5:17 pm EDT

I am changing electric companies in protest to this kind of customer treatment. I am going through the same kind of mistreatment. I was behind three times this year because of a broken leg. I lost my job because of it. They waited until I was fully paid up to tell me I now owe then $350.00 deposit money. This is the kind of help you get from people that don’t care about their customers. I have lived in the same home for 20 years, and this was the first time I was ever late with my payments. By the way … they never terminated my power because I was never even 30 days late. I have a new job now, and I hope Constellation treats us better.

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oldbat
Emmitsburg, US
Oct 08, 2010 7:48 am EDT
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I was not surprised to read so many complaints about the so called security deposit. My husband & I have lived at the same address for about 18 years. We have a large family and regular people who have the same financial issues as every one else. My husband and I have been late on our payment (Monthly payment) but is always paid along with any late fees.( if they are going to charge late fees, what is the security deposit for?). Just this week we also received a notice that we will have to pay $300. plus for a security deposit. They say is due to the late notices. We are still a large family 8 people live in our home 4 of which are small children. We have not had an increase in income in a while, We are still struggling. If we weren't we wouldn't need the payment plan and we wouldn't be getting late notices. We are all out here doing the best we can for our families. We are the REGULAR people. What are Politicians for. We need help to fight this. I would also like to see where it is written on our bills (on the back) that states if we are late 3 or more times they will be sending a bill for another chunk of our money for a security deposit. and if we don't pay that we will be terminated. I would like to see it in writing on a bill from the 1992, which is when we moved into the area.

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Allegheny Sucks
Greensburg, US
Jun 09, 2010 2:58 pm EDT

I am dealing with the same thing. And when asking to talk to a supervisor or manager they can not do so. Their NEW polices require them to be informed by email (however, you can not file a complaint via email, complaints must be mailed), then a supervisor will call you back.
Yes, I have received two call backs, but could not make it to the phone since we have a newborn baby in the house and my hands were full. So I tried calling Allegheny power again to make sure my electricity would not be turned off and make payment arrangements for the second part of my payment. And of course they could not do that. Could not wave the deposit fees (and I as well have never had my power turned off).
No one should ever put a customer on hold, which is what I consider when they tell me they will call me back. Are they really so inept they can not get a person on the phone to handle a customer situation and MAKE A DECISION? Really...do people that need to make payment arrangements be boggled down for MORE MONEY - really..if we had it..why do you think we need to make payment arrangements?
Btw...I know they are earning interest on all that money (mine and yours)...When they give me my money back..do I get the interest with it? After all..it is MY MONEY..not theirs.

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FirstEnergy didn't read meter, now have $6,855. oo bill

Here's one for you. I pay my bill every month and this months bill said I owe $6, 855.00. I called thinking this was a mistake and they said that it was correct because they hadn't read the meter since October, 2008! No call or letter in the last 15 months to tell us they hadn't read the meter or that we needed to read it. When I asked what they could do, since obviously my 2-3 hundred dollar monthly payments haven't offset this, i got a big fat nothing. We live in a 3 bedroom house, always keep everything off as much as possible, heat and air low, etc. This is crazy. Called the Public Service Commission to see how this could possibly be correct. Haven't heard from them yet. I mean seriously, how can a house, not a business, use that much above and beyond what the monthly estimated bills were for just 12 months. Mind you, the resason they said they couldn't was because of a dog. Well, we have four dogs but are kept inside when are not at home. So that reason doesn't work either. This is very upsetting and I've been hearing lots of stories about how they work. Very scary since we obviously need electric. Waiting to see what the Public Service Commission finds out.

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FirstEnergy high electric bills

I don't know what this company is doing to its electric customers...but somehting needs to be done about it. I live in a very small house and this month was the highest bill I have ever had. Nothing has changed about my electric usage either, but they claim it is double its normal. There is nothing they will do about it either...their answer to me was "sorry about your luck!" I have many other friends this month who received bills that are double its normal and they get the same response. I am 9 months pregnant and was laid off at 4 months pregnant. There is very little I can do and I feel extremely taken advantage of! Everywhere I turn for assistance, I am told I cannot receive any until I receive a shut off notice. I was trying to get help before that time came...but I guess if I have to let it go...thats what I have to do. Something needs to be done about this company. We are all facin hard times and there is no reason for any of this!

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igbydog
, US
Mar 01, 2011 5:48 pm EST
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This all sounds correct. My heat pump has been off for 2 months. I heat with a wood stove. Got my bill the other day and my usage was almost double from last year. Call Allegheny got the same bull. They said maybe my house was not well insulated. Well it has the same insulation it had last year and the 8 years before that. Something is going on. By the way they changed my meter the end of Dec. HMMMMM

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kelley2107
Martinsburg, US
Feb 11, 2011 8:40 pm EST

my electric bill in the past couple moths has also more then doubled. I live in Martinsburg, WV in a 1500 sq foot townhouse. We always keep the heat at no more then 70 degrees, we always turn everything off, and we now owe them $500! We called and complained about how high our bill was and they said it was "normal". But when we moved here in April 2010 the bill was not even half as much. And we blasted the ac all summer.

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cary1700
Frederick, US
Jun 09, 2010 7:56 pm EDT

I think I win here:

I have used Allegheny Power since moving here in February. I am participating in the automatic payment plan so I never miss a bill and I'm never late. Every month my bills were estimated around $11 or $30, which I thought was a little low- but I knew they were just estimating and I should expect a bigger bill when they do the meter reading.
However, I am a single young professional female living in a TINY one bedroom, one floor apartment. Two days ago I checked my bank account and they had taken $1, 700 OUT OF MY BANK ACCOUNT!
Are you kidding me? $1, 700!? For one girl? I NEVER leave a light on in more than one room, I always decide what I want out of the fridge before opening it so I don't waste energy, I always unplug my appliances and I kept my heat on very low during the winter. I even plugged up all the holes and cracks in my old home with a foam gun.
I told my landlord and he thought it was ridiculous too and there must be a problem. (By the way- this bill is more than twice what I pay in rent). I called Allegheny and they said it must be due to my heat usage and that my apartment isn't very well insulated. It's complete bull. I'm so angry. I work for a non-profit making very little and struggle to stay independent. I'm so sad that people are so willing to screw people over. And I'll be checking my meter reading from now on and have been since the last bill.
I'm going to do something about this. When I get heated and passionate about something, I don't stop until something changes, so I will keep everyone posted.
Good luck with everyone else.

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Ripoff Scams
Ranson, US
May 25, 2010 8:12 am EDT

Last year I got hit with a $1100.00 power bill and "they" stated that my useage in 3 months was 11, 818 KWh. I asked them to come out & show me the stadium lighting that I had obviously installed...

I had to dig into my savings account and pay the total bill. I contacted the PSC about it and filed a formal complaint against Allegheny Power. Nothing ever came of it.

My bill usually runs about $180.00 - $200.00 per month to date. Just opened my bill for this month and it is "estimated" by "them" that I will use over 4001 KWh just this month. WTF ! Really is this what it is coming to..? Since the last bill, I have installed CFL bulbs in every fixture interior and exterior at my residence. I changed both water heater elements (house is 18 months old). I am trying to everything to cut back on power usage. I am beginning to wonder if my neighbors are wired into my residence.

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Gary Brewer
Linden, US
May 05, 2010 8:40 am EDT

Same here. I just received a $1, 400 bill. Allegheny Power claims to have not actually read my meter since October of last year yet I've paid them an average of $250/month for each month since October. Now that they've read my meter they claims that I was under billed and slapped me with a $1, 400 increase. This would mean that every month between October of last year and April of this year my bill should've been (had they actually read the meter) $500+.

What makes this ridiculous is that I've lived here for 14 months and my 'actual readings' have never produced a bill larger that $266. Even stranger is that I had built up a surplus in my account of $882 over the course of the year. This latest charge completely drains my surplus along with an additional charge of $500+.

Now for the kicker... it was just last month that my wife inquired as to how we were going to receive payment for all of the surplus money we had built up on our account over the last 14 months. I suppose now she has her answer, huh?

These people are crooked! Don't let anyone tell you different.

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jwoods
Valley Head, US
Mar 16, 2010 1:50 pm EDT

I got my Allegheny Power bill for Jan. 2010 and it said I used 10, 462 kWh in 34 days. I live in a 12 by 70 trailer. My bill was 824.27 so I contacted the PSC because there is no way I will pay a bill when I normally pay between 150.00 and 210.00 in the winter.

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eternaldriver
Walkersville, US
Mar 15, 2010 9:56 am EDT

very similar situation for us. never higher than $200 then, this month, we get hit with a $475 bill. I wonder how many people will have their power shut off because they can't afford it anymore. Don't bother calling. auto response system will just give you a headache.

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cryscstill
Morgantown, US
Feb 26, 2010 12:07 pm EST

I live in a townhouse and always conserve on utilities. I have Allegheny Power, and my bill every month is usally between $60 - $75 a month. This month, my bill is $322. That it completely un-realistic. And I'm refusing to pay it.

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Chhingmam
Frederick, US
Feb 03, 2010 3:09 pm EST
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I recently received my skyrocket bill of 600 and i usually paid 200 - 250 monthly, so i called Allegheny Power and talk to the customer rep. she told me to double check my meter and do a panel check, to figure out which section use most electricity. so i did, and i call them back today. The meter reading wasn't much of a different than the last statement.She told me that its because of my heating system since it's been so cold this winter. I live in Frederick, MD as well and I've been using my heat since october, and i never go over 70- 75 degree. And i haven't bought any new appliance in my home.There is no way, the bills could go that high, when I've been using the heat the same way i did few months earlier.I feel like we are being ripped off.. and there is no way I can afford to pay for this! When i ask the customer service rep. if there is anything they can work out for me, she told me either i could find a new place to live or turn down my heat.This is just plain ridiculous! I don't know how many people dealt with the same problem but this has got to stop.

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FirstEnergy Overcharged

I was on vacation from June 20 till September 19. Nobody was living at my home. My electricity consumption during that time amounted to the insignificant value of about 6.9 amps, (This was verified by an electrician I hired for that purpose), which if calculated correctly, comes to about 597 KWH per month for the three months of June-July, July-August, and August-September.

My Electric meter was actually read on June 21. The reading was 8465.

On August 19 the meter was finally read and the reading showed 9659.

My actual consumption during the two months period was [protected] = 1194 KWH (or 597 per month).

The Jersey Central Power and Light (JCPL) wrongly assumed that the meter went a full cycle before reaching its final value. They added (due to their erroneous estimates through that time) another 10000 KWH (just about $2000) to the bill.
When calling them for clarification, I was advised that I should get an electrician and find out how it was possible for me to consume so much electricity (according to JCPL I consumed more than if I had been staying in the house and used my AC all of the time) when to my knowledge nobody was using power during the three summer months. The electrician I hired cost me $128.40. JCPL should refund that amount.
On August 19, JCPL changed the meter on my house. I do not know why they did that.

The bill for the month of August 21 to September 21 (on the new meter) was significantly lower than the erroneous bill for June -July, July - August. But, still, it was almost double of what should be expected, due to the fact that nobody was home, and the electricity consumption was still the same, i.e., 6.9 amps on a daily basis, or just about 597 KWH for that period. I do not understand how this is possible. Is it the function of the new meter? or is it another "erroneous" overcharge?

After the gross overcharge I have experienced I find it hard to trust the JCPL billing. It may be true for other customers.

In conclusion - JCPL method for estimating electricity usage rather than actually reading the meter, may have caused overcharges to other customers who failed to understand how their electrical consumption turned up so unrealistically high.

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A Reviewer
, US
Dec 16, 2018 10:07 am EST

I wish there was another company to utilize their service from. This company is led by and staffed with CROOKS and [censored]S. Outrageously charge for an empty house. I need help to fight these [censored].

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Bunny bunny hop hop Love
, US
May 27, 2017 4:23 pm EDT

JCPL is a terrible company that will rob your money and because you have little recourse they have smug attitudes towards customers who pay hard earned money for the electric service probvided and which pays their wages. To make a long story short they charged me a $310 security deposit because I was two weeks late on a bill. I have had the service for 16 years and have never had a shut off and have always paid them. Not saying im paying on the due date every month but I always paid them. [censor]

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Mekiri
, US
Feb 18, 2014 9:33 pm EST

I move into this apartment size house. The first month the bill was an actual reading and the second month was an estimate. Third month they charged like five times more than the
previous months. This company is new to me and I believe they are ripping people off!
They charged me 50.00 on the first and second month. On the third month 378.00? How could that be?

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ScarletKnight
, US
Jan 14, 2011 7:01 pm EST

I am doing battle with them now. I have lived in my current residence for 3 1/2 months, and they have charged me $550 for service...for a 550 sq ft residence, of which I spend most of my time in one room, and the heat off and door shut in the others. JCP&L is criminal IMHO. Public Service never charged that much, nor do they do a credit check and require a deposit, even if you have good credit. A total disgrace.

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fedup79
Browns Mills, US
Mar 11, 2010 10:29 am EST

They actually charged me correctly for my first bill with them, then charged me three months' worth of usage for my second bill.

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FirstEnergy illegal use of credit rating

I just wanted to alert everyone to one of the antics of Allegheny Power. I moved into a small 1 bedroom apartment in a rather large apartment complex. Since this was my first time with Allegheny Power, and AFTER checking my credit rating, they wanted a large security deposit of $182. My credit rating was 799 and they still wanted $182 for a security deposit! They said that they would give that back to me if I kept a perfect on-time payment record for 1 year. Well I not only kept & maintained that perfect record, I was putting in a little extra in case they had any issues. So I had a surpluss of about $70 (a credit) in my account. Well 1 year came and went and what did they do? They put the money INTO MY ACCOUNT! I now have 2 years worth of money in my Allegheny Power electric account! I don't want to store 2 years worth of Allegheny power money in THEIR account. I want to use that money now! My electric bills average $20 per month. So now they get to keep all the money ANYWAY! They are a scam and I wish I could report them.

On a final note, they did add an additional $7 and change for interest over the year. Once again, that money now sits in my electric account, which is their property.

Lastly, they knew this was going to happen. So alert to you future residents and users of Allegheny Power! This is a scam. Before you get involved with them -- Like you have a choice? You do not have a choice! And don't bother fighting the large security deposit. I did and got nowhere.

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Update by COHRU01Z
Dec 13, 2009 6:39 am EST

There is always one oddball. However; we wouldn't live in a democracy if we didn't have people like you. And yes, I have a VERY sweet deal, thank you.

Update by COHRU01Z
Oct 10, 2009 11:24 am EDT

I thought we lived in a democracy where the "government" protected we, "The People"! Where is our government!

Update by COHRU01Z
Sep 26, 2009 9:16 am EDT

Gee, I wonder if my $250 surpluss in my (their) account is safe!

Update by COHRU01Z
Sep 07, 2009 6:13 pm EDT

NO. I stated before that they told me that I must keep a perfect on-time payment record. If I was late one second in my monthly payment, I would have lost the entire $182! They made that very clear to me. I hate them.

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thetruth69
Fairmont, US
Apr 08, 2010 6:18 pm EDT

Jtsfan is right about refunds, and your comments about democracy reveal your ignorance in this whole matter. Electricity is not a "right", or constitutionally gauranteed. Its a commodity that you are given a open credit line to use. You are given free use of it for 30-60 days before you are even billed the first time. You have the option to walk away and not ever pay the bill, as thousands do everyday. You never "lose" the deposit, only increase the holding period by not paying on time. Try to go pump $200 worth of gas and tell the store you'll pay them when at your leisure. The true people that need pursued in this matter are the deadbeat SOB's that do walk away that make things like security deposits required for everybody else. Debtor prison and public shaming come to mind for these ###. Another option would be to do away with the deposit and pay ahead for the first two years, instead of after you have already used the service. As far as the other idiots comments about Allegheny Power being the only ____ in town, Pennsylvania customers have had choice in Generation providers for several years. Wonder why there hasnt been mass stampede away? BECAUSE VERY FEW CAN MATCH THE LOW PRICES (compartively) AP provides. People that ignorantly spout off about choice should do their homework and they will find rates have increased in every state that granted CHOICE to their customers and the NON-CHOICE states are paying less. Thank your local company -owned politicians for that.

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jtsfan
Weirton, US
Dec 01, 2009 10:45 pm EST

Maybe you should check your facts before you spout off about something. For one thing, you have the option of receiving a refund if you truly have a credit balance on your account. All you have to do is ask. Also, if your credit balance is $252.00, I don't see how that would cover your electric bill for 2 years. And finally, an electric bill of $20 a month sounds like a pretty sweet deal to me.

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arla
, US
Oct 06, 2009 8:36 pm EDT

every one in our area was charged a deposit this way they must have got a fourtune i did complain they are the only [censored] in town so they can charge what they want i also hate them the have no mercy on the poor they wait for energy assistance to close before issuing notices then want all money now with no mercy

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Anonymousity
Gettysburg, US
Sep 22, 2009 6:49 pm EDT

I hate Allegheny too. We just got a notice from them that they are requiring a $360 security deposit from us since they've had to issue shut-off notices at least three times. I don't know where they're getting that from, but they most certainly have not. Now they're telling us if we don't pay the security deposit they will turn off our electric! I tried to call them but the office is closed, so I sent an email. I'm going to try to call them again. We've been a customer of theirs (like we have a choice) for 5 years and this is the crap we get!

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anonyMiss
San Diego, US
Sep 07, 2009 9:51 am EDT
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is there any way to not pay and make them use that money in the account, minus deposit?

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FirstEnergy bad customer service

My electric service was shut off today. All for a past due payment of 78.00 that I never received a bill for, nor did I receive a shut off notice for.

Allegheny Power said that they haven't received anything returned so they assume that I just havn't paid it. They want a 40.00 reconnect fee and want to make me wait 3 days for them to turn it back on.

I understand that this is not a normal situation. Basically the Post Office was returning all my mail addressed to my home address and post office box for four weeks. This has caused numerous issues with packages and bills being overdue or returned.

My complaint is that

A) Allegheny Power does not show my mail as being returned when I know it was. The dates my mail was being returned started and ended during the time that those pieces of mail were sent.

B) No supervisor is available to talk to for 48 hours through Allegheny Power. Whatever numbskull thought that was a great idea for customer service needs to loose his job since this change was implemented in May. The customer service reps cannot do anything to help the customers. That is why supervisors are available. Even the call center employees agree that this is a rediculous policy. Change it.

C) The fact that it will take 3 days to come out to restore service.

D) that these people told me to call my doctor to get a note to turn service back on because I am pregnant, when in fact it is ILLEGAL for my doctor to do that unless someone in my home is on life support. Train your reps for proper response.

E) that no contact was made via a correct phone number to tell me I owed them a measly 60.00. I've been trying to get the phone number corrected that has not been in use for almost a year now.

F) That a company will disconnect service, that is a monthly requirement for anyone living in the us for being less than 30 days behind in a payment and for such a small amount. they even admitted that my reconnect fee wasn't even enough to cover the cost for them to disconnect/re-connect, so what was the point in doing it for such a small amount of money anyway?

Some may not view this as a legitimate complaint and may say "well, just pay your bill". Trust me, I would have if I would have been contacted at the right phone number when the mail was not delivered to me. Allegheny Powers new policy of making the customer wait for 2 days to speak to someone is absolutely absurd and is in no way considered customer service. Just because they realize that people have to have their service since we cannot obviously pick who we want to use as our electric company, they feel that they can treat us however they want, whenever they want.

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FirstEnergy awful company

Just a couple of days ago, I recieved two pieces of mail from Allegheny power. One I knew was my bill, but the other I had no idea. Upon opening it, I found that they are charging me a $117.00 security deposit, due the same date as my next bill, which is roughly two weeks from now. Their reasoning for this? Well, since I have had 3 shut off notices in 12 months, they feel that I deserve to pay this amount, in full, or face possible termination of service.

But what I feel is wrong about this is the fact that my service has NEVER been shut off. Yes, ive been late a few times. But never has it been shut off, and ive been here 3 years. Im a single mom just trying to get by, and when money is low, I first pay what MUST be paid out of neccesity.in the colder months, that is my heating bill, which can blow up to almost $500 monthly in the winter. (gas heat.)

How is it lawful for them to charge this extra security deposit? I paid a deposit when I first got service turned on, what was that for? Obviously it was for nothing because now they are demanding another one! This seems like a very underhanded thing to be doing. They are focusing on getting extra money out of people who CLEARLY do not have extra money to throw around.

Ive seen a couple other complaints on here concerning this, and I hope it gets noticed by somebody who can do something.

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thds
Boonsboro, US
Feb 08, 2011 4:57 pm EST

There has to be something that can be done.
I have never not paid a bill. Never not paid the whole bill. I have been late a few times. I am a small business owner and have alot going on. I have been late. That is what a Late fee is for. Right? Now $1108 Sercurity Deposit. Really. I have been in the same loaction for 17 years. I have 4 different accounts with them on 4 different buildings and they do this. There has got to be someone out there that will take this matter to the higher court and get them realmed in. 4 years they said until I get my deposit back. Only one power company around here and they want to rape you. And that is what they are doing. It is down right wrong. WRONG WRONG WRONG

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PeterCB
Boyds, US
Jan 18, 2011 1:36 am EST

This is clearly unlawful. I paid my bill, got caught up, and THEY APPLIED the usage payment TO THE SECURITY DEPOSIT, then turned around and charged me a LATE FEE! These folks are crooks, and as a commenter posted earlier, using their monopoly status to apply leverage to good hard working Americans. It's similar to the credit card company that skyrockets your interest rate to 29% and piles on late fees such that you end up paying many times over the original amount due. If these scumballs at Allegheny Power do not respond positively to ANOTHER CALL tomorrow, I'm hauling their [censor] into court.

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tick
Brunswick, US
Aug 02, 2010 12:59 pm EDT
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p.s. my monthly bill is between 80$ and 100$. so this deposit is almost 4 times my average monthly bill.

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tick
Brunswick, US
Aug 02, 2010 12:53 pm EDT
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I moved from one house to another. Granted i do always pay a few days late because of how my pay days fall. I am a single woman trying to make it on her own, its hard to keep up sometimes. BUT my power has never had to be cut off! I have ALWAYS paid !

So when i moved they decided i need to pay a 380$ deposit. If i am having a hard time paying the bills on time then why penalize me almost 400$?!? I am still trying to pay the deposit off 6 months later!

AND i have no other choice in my area! This is clearly a monopoly and they are clearly raking their customers over the coals to make extra money.

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Anonymousity
Gettysburg, US
Sep 22, 2009 6:55 pm EDT

Did you guys get this resolved? I just got a notice like this in the mail wanting a $360 security deposit! We have NEVER had our power shut off, although we have been late maybe three times the past year. Our balance isn't even currently late and we get this notice this month!

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sjt58
New Market, US
Sep 03, 2009 1:05 pm EDT

I have had the same problem. We pay a payment EVERY month by automatic bill pay but apparently our average payment amount went up and we were under paying. So we got a termination notice and had to adjust our payments. Since this took 3 months to totally catch up with the new amount we received the Deposit demand of $284! We have never been shut off and have always made a payment and have lived at the same address for 5 years. Ridiculous.

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FirstEnergy - high electric bill

We have lived in our house for 5 years and have never had an electric bill over $320.00. Last billing cycle my bill was 387.00 and I was like ok the price increase isn't to bad. Well we just received our current bill and it was $814. I have inquired around to some of the neighbors and apparently we were not the only household that had such a HUGE bill. All...

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