The complaint has been investigated and
resolved to the customer's satisfactionResolved Jennifer Convertibles — bad leather
resolved to the customer's satisfaction
Purchased a leather couch a little over 2 years ago and the leather is completely wearing off. Called the customer service number and the woman was very rude. She said they only offered help if something "accidental" happened to the couch. When I asked what suggestions she had to a consumer with this issue she said she had none and hung up.