Jennifer Convertibles review: poor customer service

To make a long story short, I purchased two reclining chairs to be delivered on Wednesday September 23, 2009. The sale rep. stated that their delivery people will contact me with 24 hours of the delivery date; that never happened. Be mindful, that the ticket/receipt states "All day delivery" delivery reservation. The date of the delivery my items was not delivery. Call both delivery company and Jennifer Convertibles and no one would assist me or honor that ticket/receipt state. The manager Jason was rude and unresponsive to me (the paying customer). He showed no interest in helping resolve this matter. It looks like I will be getting my chairs the last day in October or perhaps sometime in November, with no help or thanks to Jason.