The complaint has been investigated and
resolved to the customer's satisfactionResolved JCPenney Optical — eye exam cost
resolved to the customer's satisfaction
I walked in and asked the women if she takes my husbands and my daughters insurance. She said yes so I made 2 eye appts for exams and glasses. After the exams and ordering glasses I was told the Eye Dr does not take insurance but Jcpenney does? What!? So now I am out of pocket for 2 eye exams when I was told they take my insurance. This was the fault of the Jcpenney women that worked there not mine. I want my 2 exam fees back. I was able to get my husbands but not my daughters. I've been calling since it happened. Their appts were Oct 22. I'm still dealing with this. Jcp should have to suck up the cost not me. I pay for health insurance for a reason. I shouldn't be paying out of pocket for eye exams.