JCPenney — furniture purchased online and delivery
I ordered a set of bedroom furniture (manufactured by Ashley) on line on April 26, 2017 for my mom. The set includes one night stand, one dresser with mirror and the matching drawer chest. The order number was [protected]. In a week of so, I received the call from the delivery service MSD group to schedule delivery. On the delivery day, everything in this set was here except the mirror on the dresser. I was told by the delivery group that the vendor sent another night stand instead. A couple of days later, I got a call from JCPenny, telling me that I would need to cancel the original order and place a new order for the mirror. So she refunded me for the mirror in the initial order and placed another order for mirror with the order number [protected]. A couple of days later, I got a call from the delivery service MSD, telling me that the vendor sent out the night stand again. So I contacted JCPenny furniture delivery regarding the order and was told that the order will be shipped in a few days. Meanwhile, three weeks past and no one contacted me regarding the mirror order. By now it is the end of May. I called JC Penny again and was told that the mirror was sent to the delivery service but was broken. I was obviously kept in the dark and because no new order was placed, of course, no mirror would be delivered. So, the call center floor supervisor helped me placed another order for the mirror with the order number [protected]. Three days later, I got a automatic phone call from MSD to schedule the delivery. However, in the morning on the day of scheduled delivery, I got another call from MSD, telling me that they could not make the delivery because the vendor sent out the night stand again. By now, I have spent a total of over five hours over the phone with JCPenny (including putting on hold time) trying to solve a seemingly very simple issue. Now it's June 21, the issue still has not resolved. Now I really do not want the mirror any more but I got stuck with a set of furniture without the matching mirror. I would really appreciate for JCPenny to take the initiative to solve this mess with its own vendors, not at a paying customer's cost.