The complaint has been investigated and
resolved to the customer's satisfactionResolved JC Pennys — rude manager
resolved to the customer's satisfaction
This is the second problem I have had with the manager at the mall store, jc pennys in louisville, mens department. The first incident happened right after christmas when I was returning 2 pair of jeans. I returned the jeans without a receipt and was credited the sales amount which was fair. After walking around the mall I found the receipt and returned to the clothing department to get the transaction reversed. I picked up 2 pair of jeans and wanted an even exchange. They were busy, my 2 sons, 16 and 20 were with me and I approached the counter and the sales clerk didnt understand what I was trying to do, so the manager around 60, short hair was on register next to here, and said we can't do that and kept on ringing, so I explained to here I just wanted to cancel the gift card which the first return was put on and exchange the 2 pair I brought in for 2 more pair even exchange. She the manager got very agitated not wanting to help the associate and screams out with around 10 customers around "just give it to him". This was kinda funny, because now this a running joke around the house. I was not amused by this sort of customer service, being a retail manager for 15 years.
Second incident was thur. Aug. 19, I went in to purchase some pants. I approached the desk and rob sales associate was having a problem with a 10 coupon with the customer in front of me. There was one other associate in register bay and then the manager walked in the same one I had a bad experience before. She says to him just key in the number. He struggles for about 3 more minutes I am still patiently waiting the sales assoicate and manager are just talking in the register bay, then she yells next. I assume she is talking to me since I am the only one standing there, rob is still struggling with the coupon and she offers no help. I approach the counter with 2 pairs of pants totaling 52 dollars I have the 10 coupon, but my wife cut off the bar code.
She says can't use it no bar code. I said just use one from the other register they are not specific to the household. No I told you we can't do that. Same manager, rude and don't care about the customer or the associate. 15 years of retail management experience big box, and 10 years hospital management and have never encountered an individual as rude as she is. 30 year pennys shopper, will never return.
Scott v. Imhof
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