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JC Penney Companyreceived partial amount when I returned an online order

1

I was searching for a bomber jacket and I added a couple of items to the cart. Due to a glitch in their software, the order was placed without my concern. I received an email which shows Tax - TBD, shipping - TBD and final amount as TBD. After a day or two, $32.32 was deducted from my credit card and items were shipped to my home address. Since we did not like them, I returned the order at local JC Penney store. When I returned them at store, I received only $22.66 and I was told the balance will be returned automatically by their online services. It has been almost two weeks over and I am yet to get balance $9.66. Customer support phone services and Chat online services could not fix the problem.

Order # [protected]

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