JC Penney
reviews and complaints

I have shopped at JC Penny for many years. Have a Gold Cridit card. I was appauled when I was in the store in Eastgate OH at the Eastgate Mall location when my 6 year old grandson ( who is learning to read) starts reading the huge sign in the Saphora window. Then seeing them placed all over the floor in the rest of the store.
"D____n Girl"

This is NOT appropriate language to be used in public. If the signed aren't down when I go back to the store I will take action. I will not shop at JC Penny's and will cancel my creidt card there, I have principles and I will stand up for what I believe. This is COMPLELY INAPPROPRIATE.

Thank you for your consideration.

I have been buying the same t shirts for over 25 years. In the past 5 years the neckline of the shirts is way too high. ( like a mini turtle neck) I am constantly hoping for the best when I purchase new ones but get the same result. I wash and dry them before wearing hoping they will shrink to fit better but now I have at least ten shirts that I can't wear due to the awkward neckline. What has changed over the years? I have spent too much money on shirts I will not wear

I purchased I believe it was March, Customed made shades for 2 windows and one oversized shade for a sliding patio door. This did not include the 3 shades for my dining room. I was promised a free hook to close the window shades in the living room as they cannot be reached by hand due to window height. It did not come with my order as promised. I emailed Denise Joseph and she assured me it would arrive within a week. A month later I emailed her again as hook never arrived. Was told there was a mixup and it was on its way. It is now Four months later and still no hook and she has not responded to email. I have to stand on chair to reach top of shades. At going on 74 I'm sure this isn't particularly safe for me. If I do not receive the hook after this email I will definitely not order anymore blinds or shades from Penny's. For what I spent I expect J.C. Penny to honor their promises.

Regards, Mary McCulley,
4487 Gray Hawk Street
Orange Park, Florida 32065
[protected]

First of all I want to star off by saying I waited to be greeted for thirty minutes before the woman who was supposed to be working the front desk hopped out of a salon chair after getting her hair styled to be seen. I tell them I just need a little trim, not even a cut but just to get my [censored]es layers I received from another salon fixed. Well the whole time the woman was mean to my three year old who is VERY well behaved. If she got out of her stroller she yelled at her to sit down. At this point I'm really holding back some strong choice words. After telling her I don't want my hair dried because my scalp was sun burned she did it anyways. Then after all is said and done she tells me my total is thirty five dollars. THATS RIGHT thirty five dollars and I didn't even get a hair cut! She just re layered my layers! I AM BEYOND IRATE at this point so I just pay it and go. I cannot shake how mad I am with these people and I want my money back! My hair STILL looks awful and my child is asking me is she a bad girl because this awful woman was yelling at her the whole time! I added before and after pictures for reference. This is something I will make a very big stink about because I am just completely appalled!

Bought the repair contract and purchased 14k hoop earrings and they would not close. They don't take jewelry back or let you choose a functional pair. You're stuck with them! Now these fools are mailing them Out of state for repair. Never buy jewelry from Penney's ever!
I have bought a lot of expensive jewelry and not so expensive. Some at Nordstrom and Macy's and they will stand behind their product but JC Penney's says you're stuck with it! Just keep bringing them back for repair.

I placed a order on line on June 5, 2019 using my JC Penney's credit card for a Chaise Lounge. When I called customer service I was directed to shipping and delivery and they had not received my order. It has been a nightmare. Finally was given a number to Plano Texas and spoke with some one concerning my order. After I tracked my order it still states in progress. This has been the worse service ever. If I ever receive my order I will never order furniture again from JC Penney.

Good morning! On June 15th, my daughter Sierra Williamson, had an appointment at the Jackson, MI location to get Ombre done for her hair color. Remind you, this was the only birthday present that she wanted. When I called and made the appointment to have it done with Lindsay there, I told the front desk lady that she does have box color in her hair and she assured me that it was fine but she would add it on her sheet. Her appointment was 10 am. I dropped her off and had some errands to run. Two hours later, I got a call from Sierra saying that she was getting her hair stripped which I wish they would have let me know they were going to do this and it was $75.00 on top of the cost for the Ombre but that is not why I was very unhappy with experience. Sierra told Lindsay that she had $200 and was told she would be fine. After the first treatment of removing the hair color, it didn't work like she wanted it to and told Sierra that it would be an additional $75. So $150 for the pre-color and $125.00 for the Ombre totaling $275.00. Sierra of course, said she needed to call me prior to doing the 2nd stripping. I told her to just stop after the 1st one and we will go elsewhere for our services. I am very disappointed in the full experience and that Sierra had to get treated so unprofessionally especially on her birthday. Here is my contact information if you have any further questions about this incident:

Jennifer Humphrey

506 N. Mingo Street

Albion, MI 49224

[protected].

Thank you.

Bought this pair of sandals from JC Penny for my little girl who absolutely loved them. She wore them only three times before they started coming apart. The first strap came out but she was still able to wear them but by the end of the day the second strap had also come out. Also, as you can see in the pictures attached, the rhinestone beading also started coming undone from the straps.

These jeans have turned to terrible quality. They used to hold up decent now the pockets rip off with very little use.
Five pairs have tore in no time.

It's clear they have changed to a stretchy material. The elastic fibers can be seen within the tears in the fabric.

As an aside I do not carry anything g different in my pockets than I used to. The jeans just do not hold up any longer. If you get get a month out of them you are lucky

I went to the salon and the stylist began coloring my hair as I requested highlights and lowlights...which I had been used to for past several years at Regis (but sadly, they closed there). The stylist acted like she had no emotion and no care of performing a good job. My hair turned out orange and had dark spots in some areas. She told me it wasn't orange but would "fix it for me" if I wanted. I went home and got others opinions and sure enough...lots of orange and uneven color. I went back couple days later and asked her to correct it. She started over and never said a word to me. While my hair was being toned at the sink, she slathered in extra bleach on front roots and rinsed off after 3-4 minutes. I thought that was strange. When she finished drying my hair, I looked in mirror and wanted to cry. She had greenish black tone on both sides of my hair and total yellow/orange right in front of my hair. I looked like a clown. She didn't see a problem at all and did not care. I was furious. I went straight to Sally's and asked them if it was my imagination. Yet again, they said sides of my hair was dark and looked real odd. They said she didn't lift front enough either. I bought oops and had to strip the color from my hair- it was that bad! I will NEVER go there again. What a joke that was for 135.00. Beware!

No wonder the brick and morter stores are in trouble, you discourage people from shopping there. Today (June 13, 2019) I was at the JCP at Tuttle Mall in Columbus, Ohio and there was only one womens's fitting room open in the entire store. Makes it difficult when you are at the other end of the store and the one that was open had all the doors closed! When an associate was asked, she simply said that it was full. Another women told her she was from Circleville, and it was too far to drive back and forth to try on clothes. I told the associate this is ridiculouse and the only response we got was " we don't have anyone to monitor the fitting rooms". Really! do you think we are that stupid, you never have anyone monitoring the fitting rooms. People come and go and there is always a pile of clothes in the fitting rooms. Monitors don't exist! Thats just your excuse not to have to clean the fitting rooms! I dropped my armfull of clothes on the floor at her feet and walked out! I went to Macys and purchased what I needed. At least I could find a fitting room and didn't have some clerk lying to me as to why the fitting rooms were closed! Not everyone wants to shop on line. There are a lot of groups of people other than millenians that have a lot more money to spend and they don't like to shop exclusively on line. I will take my business to other departments stores and botique shops that will cater to my style of shopping and appriciate my business! And don't think this is the only place I will complain about JCP because it's only the first. No wonder you have less than a 2 rating out of 5. You have no idea what the customer wants or how to take care of them. You treat us like we are an inconvience. And most of all, I dont like workers who can not solve a simple problen and then lie to me! You can reach me at [protected]@aol.com Dr. M.A. Weaver Do not send some sort of standard "sorry" email without addressing my actual complaints!

I was an employee at JC Penney in Clermont and came to get my hair done..I was told the stylist specialize in ethnic hair..however she was not..she asked ME how to try my hair?..sat me under the dryer for 40 min..and when done it was still wet?!..she complained about the weave glue i put in my hair and embarrassed me at the end of service she didnt even give me my employee discount..I told the mgr Heather the next day..she told me she didnt know how to credit me back?She also treated me terrible told me to stop talking when i tried to explain how to refund..it was the worse experience..I felt i was treated terrible because i was an employee at that time..but i came in as a cliente..I no longer work for JC Penney...but the entire incidente i feel needs to be reported so they are trailer how to treat ethnic cliente and employees

hi my name is Teressa Turner. I am a loyal customer with JCPpenney. I also hold a credit card with you. My complaint is I brought a bra back in January. I always get my bras from there. but the problem this time is I can see the wire. My bras usually last at least a year or two. I just want another bra as they are expensive...thank you for you time. My cell is [protected] size 40 ddd I think I may have purchased the item sometimes i n February. I got it on my card.

I think it is ridiculous that JCPenney no longer allows the cashiers to swipe coupons. Today I shopped at Penney's. I made four separate purchases. The first purchase, I asked the cashier if you had coupons on line. She told me yes, I used my phone searched and could not locate them and then my phone died. The customer in front of me used the coupon.

Why should I pay more just because my phone died? I'm so angry I will be returning these items. I should have left them there. I used to work at these same store years ago and we assisted customers in using coupons (in fact, I dont' think they were online then). This is crazy!

Penney's is losing a once a loyal customer.

Thanks to social media, yelp, etc. I will spread the word.

I have been using Olga in Alexandria LA for a period of time. Recently in the last several months, each time I arrive for an appointment, she is not ready for me. I have to wait. In my opinion appointments are set for a reason.
On 05/16/19, I had a preschedule appointment for my son that had been made 6 weeks in advance for 4:30 pm. I also had an appointment for my self that had been scheduled earlier in the day. I arrived promptly for our appointment and Olga was no were to be found. Another stylist asked me if I needed something, and I told her that I had a 4:00 appointment with Olga. She informed me that Olga was in the back with another customer and she would be out. Ten minutes later, Olga comes from the back with her customer, and I asked her how long it was going to be. She stated 10 minutes. Well, it is without saying, that a customer with a towel still on her head who just sat down, can not be taken care of in 10 minutes. So we walked out to get a drink and when we returned it was 5:00 pm and Olga stated, oh you came back. Now, I was under the assumption that since my appointment was for a color, that she would do my hair first and them, cut my son's hair while my dye was setting. I didn't respond and I told her. She placed my son in the chair and never inquired about my hair appointment. At this point, I told her that I wanted the same hair cut for my son as last time, just shorter. I also told her that he wanted to be able to style his bangs as usual. When she was done cutting his hair, it was too short on the top to be styled or even combed. She apologized to my son for being in a hurry to cut his hair. She never apologized to me or even spoke to me. So being completely unhappy with the entire event, I paid her and even tipped her as I always do even being unhappy. On Friday the 17th, I text Olga and asked her for the color codes that she used during my appointments and she had not supplied but has canceled by upcoming appointments. If this was my only occasion of having to wait, I would not be filing this complaint, however it has been this way for my last several appointments. I am respectfully asking that I be provided the information that I have requested for my hair color brand and number of my dye, and what strength developer that she has been using for me. I have been a customer for over one year.

Respectfully,
Tina Gentry
318.715.8711

I shopped the JC Penney at the Richland Mall on Sunday, May 12th. I live 22 miles from this store so this is an hour round trip for just driving. I purchased a dress for my granddaughter that she had to have on Monday the 13th. After getting home and taking it out of the dress bag discovered they did not remove the security tag. I had to drive another 44 miles and a hour out of my time to return to the store to have it removed. I asked for a manager and the only one available said they could give me a 10% disount. I bought the dress on sale and had used by $10 reward and a discount so that was going to be a $2.50 discount. This didn't even pay my gas for driving all the way back let alone my time and on Mother's Day when I would have rather spent it with my k ids! I feel this is unacceptable and should have been given more to make up for the associate not doing their job properly. I want to know if Penny's will do something to make up for t his. I am a Platinum member and have been shopping there for years. Please respond to my email address of [protected]@aol.com. Thank you. Brenda Sweet

I bought two pairs of boots to wear to work. I wore them maybe 10 times each if that and one heal on each boot broke. Its like they were dry rotted and just cracked. Now I have 2 pairs of boots I cant wear. I am highly disappointed. I can not believe how much this company is going down hill. I will make sure everyone knows not to buy Arizona Brand.