JC Penney

I am extremely upset. I have a been a loyal JCP customer for years! I buy MOST of my clothes at JCP. I was recently told I cant return anything. I purchase a lot online and will order multiple sizes to see what fits, and return what doesn't. Since I can no longer do this. I will not be shopping with JCP any longer, which is unfortunate, because I really love Liz Claiborne for work clothes. I looked online to see what the Retail Equation Company is all about and was mortified to learn that their reason for being is to detect and prevent return FRAUD and abuse. I assure you there is nothing fraudulent about my returns. I always have my receipt's. When I shop in the store I prefer to try clothing on at home... if it doesn't look right, I return it, the same as the online purchases. JCP does a great job of enticing one to purchase online because of bigger discounts. So to get the bigger discount, I will buy online... this all makes no sense. I would imagine that the majority of people who get this no return message are women, why... because we buy and change our minds! I recently purchased a dress in 2 sizes...1 fits, I love it, I wore it and the other I tried to to return. I had the receipt, the dress had the tags on it... and I could not return it and I am very upset. I spend my hard earned money and you refuse to give it back, even though you would be getting your perfectly intact item back to re-sell. This is wrong! I could see if I was trying to return without receipts, (and I ALWAYS keep my receipts), I could see where that could be considered Fraud. I would imagine there are people that will shoplift and return items to get money for things they did not buy. I assure you this is not me. I really am beside myself and am dumbstruck at the audacity of your company to do this.

No more JCP for me...
Deborah Ptak

My mother, 4-year-old brother and I went to JCPenny today, August 18th, 2017. My mom found this cute, tight black dress and I found a denim throw on. Of course, we go to the nearest exit to our car. My mom's card wasn't being accepted. So the tall, Caucasian man turned it around for us and did the card thingy. He is maybe 5'9 tall, bald and a bit large. His name tag said Jake and it was around 6:25. He presses credit and me being a really shy and being told to say something to him by my mom, I say in a really high-pitched and kind voice: "Um, excuse me sir, but her card is debit, not credit." Let me remind you I am a 12 year old girl. He says back in the rudest voice: "It doesn't matter if it's debit or not. It's not safe to put your pin in the machines." It was to the point that I got mad at the 50-year-old. It has been the rudest experience and even my mother agrees. If he did this to other people he deserves to get fired. I'm not trying to be petty or anything but it's true. He has no experience in customer service at all, if that is how he treats the clients.

Visited the South Jordan store on Aug 14, 2017. Went school.shopping for my jr girl. The fitting rooms had clothes piled high in every corner and two baskets piled high outside of the rooms. We attempted to shop but none of the racks were sorted by size. The Levi's were all in the wrong place. Walmart has cleaner areas tan this store. We left immediately. As we walked out there were two ladies folding in the area. I've always thought of jc Penney as a better brand. This experience changed all of that.

I received an email and phone call from JCP indicating my order was ready for pick up on August 9, 2017. I went to the Riverdale, UT store on August 15, 2017 to pick up my order. First the employee told me they didn't have my order, when I showed her the email I received she went back to the storage area and after 35 minutes she came back to tell me they didn't have my order. She then does some more research and tells me that there was a shortage on the items I ordered and that my ordered was cancelled and my credit card had been reimbursed for the charges. I logged into my bank to find out my card has not (and still has not) been reimbursed.
I am extremely disappointed that I was not informed that my order was cancelled and that I had to spend 1.5 hours in the store to find out this information.
It makes it difficult for me to want to continue shopping with JCP after this incident.

Brooke Pulkrabek

I was shopping on your app and my daughter accidentally submitted the order I wasn't able to use any of my coupons or rewards and called customer care the wait was 39 minutes but a time I had somebody call me back and explained my situation the lady told me that my order was already in for filament so my order couldn't be canceled. I spoke to the supervisor and she told me that my order wasn't able to be canceled because it was in fulfillment but I waited on the phone for over 30 minutes to speak to somebody in regards to canceling an order just for them to tell me they can't cancel it because in that 30 minutes it was already sent to fulfillment. I think this is a little ridiculous I think there should be a way to cancel an order online instead of calling calling doesn't help because it's such a long wait times. To make matters worse I won't be able to get my shipping cost refunded due to a mistake.. I definitely won't be shopping any more at your store!

I would like a press and curl for $45.00. I was told by Rosa that I had to pay her an extra $15.00 for additional deep conditioner in order for her to do the service. The bill would be $60.00. I was also asked to sign a paper that my hair was damaged before she would begin the service. The store manager wrote up the contract.

I am low-income person. I cannot afford the extra $15.00 dollars. I of course, did not sign the contract. I did not believe in paying an extra $15.00 for something I could not afford. Have a nice day and run your business honestly and without usuary.

This occurred August 16, 2017 at approximately 10:15 am. at Independence Mall JCPenney.
Tiffani Pearson
[protected]
[protected]@hotmail.com

I don't recommend you to shop with them because their customer service is terrible as well as their website. I have been trying to order several items from them for about 4 days, every time I pay for this but the transaction is always failed. I tried to call them, but after several rude answers from them, this idea has abandoned my head.
Thanks JCPenny for a "wonderful" experience and unforgettable hours spent for nothing.

I missed just one payment and they blocked my credit. I called a corporate and she didn't sound like she cared. I usually pay through the website and their system is often down, so sometimes payments are late, it takes them some time to come out. I never refused to pay, but they don't want to listen to me. I would never go shopping knowing that my card doesn't work.

I would not recommend ordering anything from Jc Penny's website. I placed an order on August 3, 2017. The order was to be shipped to the store between Aug 9-14th. I made a call on the August 15, 2017 to find out they had no idea why item couldn't be shipped and the best they could do would refund my money after I was on hold for over 20 mins waiting for that response, no discounts, no apology, just "Oh we don't know why the item didn't ship." This was my first time placing an online order through JC Penny.com and it will be my last!
Took over 2 weeks of waiting just to be told "Oh we can offer you a refund", of course you can I never got the items I was promised!

Pissed customer

I've always had an office/desk job, therefore I have never been hard on my jewelry. We purchased my modern bride bridal set 6 1/2 years ago, and I was in love with it. We had purchased the lifetime warranty, but in the meantime of moving homes, it was misplaced. About 8 months ago, I looked down and the center stone was missing. I panicked (since I had lost the physical copy of my warranty), but the jewelry department (in Danville, KY) was nice and looked it up for me, and they sent them off so the stone would be replaced, at no cost to me. I received it roughly 2 weeks later, and it was fine. Just a few weeks after that, one of the side stones (surrounding the center stone) fell out. I began to get upset, since this was twice in less than a month that a stone fell out. I took it back to the same JcPenney, and we went through the same process, and it was returned a few weeks later, looking new. Just 3 days after I received it back for the 2nd time, a different side stone fell out. I was upset and said we can't afford to buy another bridal set (another credit card payment), therefore I just needed it replaced, and not do a buy-back/get a new ring. When I received it 3 weeks later, I noticed the stones they had replaced weren't shiny at all, they looked dull, almost fake, like cubic zirconia. I took it to the next door jewelry store (B&L Jewelers) and asked the lady to check all the stones in both engagement ring and wedding band, to see if all the stones matched up (CCC's - clarity, color, and cut). After several minutes, she said she could clearly see which ones they replaced, because the clarity was bad, when the JcPenney repair department replaced the missing side stones, they did not match up the same exact diamonds, but they put diamonds in that weren't as good (bad clarity), making it look dull and fake. Today is August, Tuesday, 15th and I noticed that the top right side stone had fallen out (see attached photo). This is the 4th time in about 8-9 month span that stones have fallen out. This is absolutely ridiculous, and I'm tired of using my gas and time, dropping off my bridal set to be replaced, and being without a ring until it is fixed. I am taking my rings straight to JcPenney after I get off work, and asking the jewelry manager to demand I get a buy-back. I will more than likely not purchase another ring from JcPenney, but will use the buy-back (money on JcP gift card) for Christmas gifts, and go to an actual jewelry store and get a bridal set, when we see fit to do so. It is not the jewelry associates in Danville's fault, they are not the ones repairing my rings, they are just filling out the paperwork, and sending it off, to the actual repair department (to which I still have no idea where my rings are being sent off to). The repair department should be replacing the same exact stones, and not using "fill-in" diamonds. I did not pay for a bad clarity ring, but that is exactly what I am receiving back each time a repair is being done. Also, for some reason, I was told that if the repair department decided to do a buy-back, I would only get half of what we purchased the ring for, and I do not understand that, I do not know why I wouldn't get the same amount during a buy-back, but less. Please make this right so you won't lose a life-time customer!

My name is Heidi Seebeck. About a month ago our washer started leaking. We checked the hoses several times through all stages of the wash cycle and determined that the actual washing machine was broken somewhere. So, I ordered a washer and dryer to be delivered this past Saturday (8/12/17). First of all, no one ever called me the day before to give me a time frame of when they would be delivering. I had to call and go through automated messages and call again to finally speak to someone, and so I finally got a delivery window. I was gone when they came, but my husband was home. He called me saying that the delivery people told him that the hoses, we had to order with the washer, somehow didnt make it to our house. When they hauled away our dryer and washer, they took our washer hoses as well. They said our washer hoses were leaking and that is what our problem was (without running anything first, just assuming). I had told my husband to keep them as backups, so I was kind of mad that they took them without actually seeing if they leaked (because they would have seen that they dont). I had to go to home depot to purchase new hoses so that I could install the washer myself (the day we scheduled the delivery for was the only day we could be home for the next month- so we can't wait that long for them to come back). The delivery people left the unopened boxes in our dining room. My husband helped me open the box and move the washer in place. I connected all the hoses we bought. When we opened the dryer box, we found our hoses for the washer. So we had to unhook the washer hoses that we had just bought, to use the ones that came with the washer, because they're a better quality. Now we can't take the other hoses back because we've taken them out of the packaging and threw out the packaging and reciept when we set up the washer. After taking the dryer out of the box, we noticed that the cord does not come already attached to the dryer. It took us an hour to figure it out and make sure everything was hooked up right. I'm not pleased, at all, with how my experience has gone. With that being said, I'm also pretty mad that when I purchased the washer and dryer, I paid for installation- but we had to spend 4 hours opening boxes, moving, connecting wires, and hooking up everything by ourselves.

Sincerely,

A very disappointed customer

My family and I were vacationing in Cleveland Ohio. We went back- to- school shopping at JC Penney store #2683 in Strongsville, Ohio. We were approached by a sales associate who asked us if we had a JC Penney card. I told her I did but my wife did not. She handed us a friends and family ticket and said we would get 30% off and if mt wife opens an account we get an additional 20% off. I specifically asked her "does this mean we get 50% off the entire store?" She replied "yes" the entire purchase. At that point we altered our shopping plans which included a trip to our favorite outlet mall. We shopped until we dropped! When we arrived at the checkout we were courteous enough to seek out the same associate to hopefully help her out. As she was finishing ringing us up she informed us that Nike was not part of the 30% discount. As you can see from the attached receipt, Nike made up the majority of our order. When she said the total of $823.95 I gasped and said that can't be right. She recalculated to the same answer. There was a line of people behind us and we had so much merchandise I was too embarrassed to have her start over and delete some of the items. I reluctantly accepted the charges although we completely felt misled in regards to the discounts. In addition when we arrived home, my daughter had 2 pair of track shorts that the associate failed to remove the ink security device.(see attached photo) We live 45 minuted to the nearest JC Penney. I respectfully respect my wife's account to be credited the additional 30% we were promised. Her account # is [protected]. If we cannot work something out I would request closing her account as well as my account #[protected] 7 1.

I placed an order on 7/28/2017 and received two big boxes when it was shipped. First box I opened had one item that I ordered and the rest were approx. $600 worth of Men's clothes that does not belong to me. I opened the 2nd box and it fulfilled what I had ordered. My address labels were on both boxes. With a heart, I felt it was appropriate to return it to JCP store so I made the trip to Sangertown Square on Friday, August 11, 2017. I'm very disappointed with the common courtesy- the person working at the register was basically puzzled on how/why I would receive all those items by a mistake and basically nodded his head, took the box and walked away. No words of saying thank you or appreciating anything I did. I could have kept the items in the box! I figured someone out there had to be waiting for their items that was lost! I was trying to teach my girls a lesson, have common courtesy and so forth.

Pretty disappointed,
Margaret

I went to JCPenney's to return two dresses the manager that helped me was completely rude inappropriate and sarcastic.
He wasn't allowing the rep tell me what we need to do to return or exchange he was being really really rude and I truly believe that the reason he was being rude was because I'm Mexican. Was really ridiculous in front of my kids.His name is Jerry Mcain, store #2085

I was giving a pair of earring for Christmas from my boyfriend. Gold hoops to match the necklace he had bought me from you as well. Within 3 months I had to have them fixed because they kept coming unclamped. I tried to exchange them for a new pair and they refused, even though I had all my paperwork and reciept.Between Dec and may I had them fixed 3 times. The last time I had them fixed they actually had me put them in and clamped it completely shut so they forsure would have no way of coming unclamped. Even if I wanted to take them out I couldn't. Well I got up this morning for work and guess what, the 1 I always had to have fixed is gone. Lost somewhere to not be found. I'm so mad right now. If they would of just exchanged them for a new pair I would still have it. But no. My heart is broken. And he's mad ad well. It was the 1st gift he had ever bought me and was so proud that he picked out something so nice and heartfelt all by himself.

Thank you so much for nothing.
Heidi Teeters

Because we had a $10 off $25 coupon that was mailed to us by J.C. Penny's, we decided to go to J.C. Penny's to purchase a pair of shoes. Because my husband wears triple E wide shoes, it is quite hard to find shoes in his size. He normally buys the New Balance brand for that reason and we have bought them many times in the past at J.C. Penny's.
On 08/12/16 we drove 45 minutes to the Plymouth IN store. I checked the coupon prior to purchase to make sure we could use it. There was no notation on the coupon that we could not use it on New Balance shoes. My husband selected a pair of New Balance shoes that were normally $65 on sale for $44.99. As we were at the register to pay for the shoes, I got the coupon out, then we were told we could not use it on the New Balance shoes. Feeling flustered, and hubby needing the shoes (he is a teacher) I paid for the shoes with a Mastercard rather than using my J.C. Penny's card (selected that on purpose because of this issue) and left.
I do not think this is right. I got a J.C. Penny's credit card so I can get mailings with coupons in the mail. Offers should not be to falsely draw the customer to the store!

My receipt info:
Store: 2357
Term: 402
Tran: 3612
Date: 08/12/17
Time: 06:00 pm
Assoc: 0594

Sincerely,
[removed]

Garden city Ny location has many racist workers at this location. I have encountered this on many occasions. Remarks aren't said but attitude is clear. Cashiers need to be trained or hired without bias. My last transaction was an attempt to make an exchange and Noel the cashier was extremely disrespectful but she isn't the only cashier I've encountered with a clear racial attitude. Please send a white secret shopper with an exchange missing receipt and you will see what I'm referencing. Thank you.

We will stand in line with a crying four year old for about 30 until it is our turn to make a return, then the employee behind the desk will tell us the place to make returns has moved. This would be fine if it had happened once because my family loves JCPenney but, this had happened FOUR OR FIVE TIMES! I love ya JCPenney but I'm honestly disappointed. I mean at LEAST put up a sign!

In the midst of my Bank card being lost or stolen I called my bank follow by calling all of my Creditors which many of them were fine and understanding I spoke to a Customer Service rep on the phone JCPennys Customer Service Representative explain to her she advised me to go into one of there stores and pay in person and assured me it wouldn't go against me if paid on my due date which I compiled and did. A week later get a letter saying my account was closed called spoke with several people was treated like a criminal so un professional I want this to be resolved and my account back so not fair

Hello,
My name is Iris Burkett. First, thank you for your time. I am doing something that I have never done before. I'm certain that's because I have never had such a situation occur before.
I have a daughter that has a mental health disorder. She has had major issues in the past with being around people (let alone in a Large setting) She has made some MAJOR & PROFOUND improvements in the last 2 years. She turned 17 on the 31st of July. For her Birthday she wanted to go to a mall and do her back to school shopping. She wanted to go to a big mall (since she has conquered our smaller mall). She chose Barton Creek Mall in Austin. We live in College Station. So, on August 1st we loaded up in the car...Austin bound.
She wanted to go to JCPenney's (upper level) She was doing great! She had found 7 shirts & 4 pairs of jeans. When we got to the register one pair of Arizona jeans rang up $42 something & another pair rang up $8 something. I explained to the cashier the table said buy one get one for 1¢. She told me I got the wrong Arizona jeans. So, we got it off line; picked another pair, returned to line. Only to be told the same thing after one pair rang up $42 & the other $49. Then, I asked her to please come show me. The 1st pair she grabbed was the ones that rang up $8 when I told her she became hateful, loud & rude. Shouting at me that those were not suppose to be on the table; they were supposed to be on the clearance rack. I saw my daughter start to "go into her she'll" . I knew at that point it was time for us to leave before she a meltdown because of your staff's behavior and yelling.
I was hoping us leaving your store we would be able to continue our trip. No, we were not able to! We had to return home. So, we took a 4 hour round trip for school clothes; to come back empty handed! I have yet to get her back into any department store to get her to get clothes.
Well, there was my complaint/rant. Thanks again for your time. I pray no one else ever has to experience the same thing we did.
Iris Burkett