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CB Smoking and Tobacco Japan Tobacco International [JTI]
Japan Tobacco International [JTI]

Japan Tobacco International [JTI] review: My inability to obtain the company's products in Sudan

Author of the review
1:48 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, Japan Tobacco Company. If my problem is of no concern to you, please let me know. I would like to understand the meaning of compliance. your How can a company that is a global leader treat its customers this way? And is the management in Sudan simply the head office, controlling all other departments?In Africa, work has always lacked integrity. Every organization that receives my problem says they can't help.It's as if they don't understand, or are pretending not to, and refuse to try to help me. I wish I were from Europe so I could see how you would resolve my problem. I won't stop sending messages until my complaint is read.A manager or administration that understands and stands with the enemy
+[protected]
I swear I know that if you wanted to solve my problem, it wouldn't take more than a few hours or a single message from your management, but I'm just a customer from an unimportant country.

Claimed loss: There is no greater loss than wasting two and a half years.

Desired outcome: I hope you will stand with us because of our country's circumstances and

Confidential Information Hidden: This section contains confidential information visible to verified Japan Tobacco International [JTI] representatives only. If you are affiliated with Japan Tobacco International [JTI], please claim your business to access these details.

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  1. Japan Tobacco International [JTI] Contacts

  2. Japan Tobacco International [JTI] phone numbers
    +41 227 030 777
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    Switzerland
    +1 (201) 871-1210
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    United States
    +1 (905) 804-7300
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    Canada
    +44 193 237 2000
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    United Kingdom
    +353 14 040 240
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    Ireland
    +43 1 313 420
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    Austria
    +32 24 620 211
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    Belgium
    +45 43 245 960
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    Denmark
    +33 146 994 600
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    France
    +49 65 168 610
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    Germany
    +39 258 3471
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    Italy
    +31 207 213 500
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    Netherlands
    +48 223 818 181
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    Poland
    +351 214 224 000
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    Portugal
    +7 499 677 0000
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    Russia
    +34 914 068 100
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    Spain
    +46 20 765 765
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    Sweden
    +852 25 859 211
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    Hong Kong
    +62 218 067 0500
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    Indonesia
    +81 335 823 111
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    Japan
    +60 320 949 011
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    Malaysia
    +63 26 202 500
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    Philippines
    +65 67 387 978
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    Singapore
    +27 115 407 700
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    South Africa
    +82 27 325 711
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    South Korea
    +886 287 226 200
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    Taiwan
    +66 22 046 994
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    Thailand
    +90 232 850 0000
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    Turkey
    +971 44 376 700
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    UAE
    +84 838 990 088
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    Vietnam
    +55 512 107 7000
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    100%
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    Brazil
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  3. Japan Tobacco International [JTI] emails
  4. Japan Tobacco International [JTI] address
    Rue Kazem-Radjavi 8, Genève, 1202, Switzerland
  5. Japan Tobacco International [JTI] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2025
  7. View all Japan Tobacco International [JTI] contacts
Japan Tobacco International [JTI] Category
Japan Tobacco International [JTI] is ranked 20 among 32 companies in the Smoking and Tobacco category
#18 Green Smoke / Nu Mark Green Smoke / Nu Mark #19 Three Feathers Tobacco Company Three Feathers Tobacco Company #20 Japan Tobacco International [JTI] Japan Tobacco International [JTI] #21 Duty Free Depot Duty Free Depot #22 Buydiscountcigarettes.com Buydiscountcigarettes.com

Most discussed complaints

Unable to obtain the company's products in Sudan
5
(opinions to this review)
 Payment not received
3
(opinions to this review)
 Sterling essential tobacco
2
(opinions to this review)
 Sterling 50g rolling tobacco.
2
(opinions to this review)
 Mahmoud Mubarak Elhadi Mubarak <[protected]@gmail.com>
1
(opinions to this review)
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