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Merchant's Tire & Auto Centers Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

TBC Corporation

4300 TBC Way
Palm Beach Gardens
Florida
United States - 33410

Customer Support Phone Numbers

1800 942 8210(Customer Service) 1 0
1877 908 3718(Customer Service) 1 0
+1 866 642 8473(Orders) 1 0
+1 888 867 5658(Credit Card Inquiries) 2 1
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat9:00 AM - 4:00 PM
SunClosed
Plus

Merchant's Tire & Auto Centers Complaints & Reviews

Merchant's Tire & Auto Centers / tire sensor replacement

Ma
Sep 05, 2019

On July 29, 2019, I had an appoinment to take my 2006 Hyundai Tuscon to the Parkville location. The TPMS light had come on and was told that the sensor was bad and the cost to replace it was $179. 39. I had it done. 3 weeks later the light came on again but this time I took it to Mr. Tire...

Merchant's Tire & Auto Centers / service neglect

Wi
Apr 22, 2019

I went to the store Friday 4/20/2019 to get work done and the manager assured me it could be done by the weekend which is enough time to do the work and in my opinion I know if they stayed on my vehicle it could be done in one day. I dropped off Friday and came back Monday the 22nd of...

Merchant's Tire & Auto Centers / manager

Li
Oct 23, 2018

Was referred to merchant by Domino's after a delivery driver hit my car. Manager told me that if there was no body damage to the car then the driver didn't hit me hard enough to knock the car out of alignment without even examining the car. Well I was trying to explain to the manager why I...

Merchant's Tire & Auto Centers / state inspection

Ro
Mar 16, 2018

I recently went to a Merchants Tire on Centreville Rd in Manassas for a simple state inspection. I was told both my high & low beam headlights were "aimed out of whack" and it would cost $120 to reaim them. I was also charged $16 for the inspection and was given a failure sticker. I...

Merchant's Tire & Auto Centers / failed state inspection

Ro
Mar 09, 2018

I went to the location on Rt 28 in Manassas and they failed me for unaimed headlights. They then quoted me $125 to reaim them! That is highway robbery. I do not appreciate being treated this way. If I had the power to put Merchant's out of business I would. You are not running an ethical...

Merchants Tire / rim

Ma
Mar 08, 2018

So I brought my rim into the merchants on Laskin road in Virginia Beach on Monday and gave them the information. They called me Tuesday asking for the vin number off of my car which they should have done Monday. So now I'm stuck without my car for almost a week. And I need my car to get to...

Merchant's Tire & Auto Centers / too long to wait for service with an appointment

Zo
Nov 25, 2017

Merchant's Tire & Auto CentersOn Tuesday 11/21/2017 I made an appointment to purchase 4 tires on 11/24/2017 at 11:0 am. This was just tire replacement no aliment or anything else. I arrived at 11:00 am. There were 2 people in front of me and it took 18 minutes before I was checked in. I left the tore and came back 2...

Merchant Tire & Auto Center / poor service

Ch
Oct 20, 2017

We have taken 3 vehicles to this location and all vehicles have been either mis-diagnosed, repair not completed and/or parts installed without prior authorization from us, the customer. 1. Our Ford Expedition was taken to this location for what we thought was a starter issue and the...

Merchants Tire / brake pad replacement

Tg
Oct 08, 2017

My daughter went in to have front disc pads replaced and they replaced all four rotors, 1 caliper, all 4 lock lugs and she told them to not replace the rotors. The bill came to $1300+. This is an outrage for a $25 set of disc pads. They messed up the lock key because I just used it a month...

Merchant's Tire & Auto Centers / auto service

My
Sep 20, 2017

This business is marking up prices to parts and performing unnecessary repairs to charge high labor costs. I went in with complaint of front end noise...waa told I needed wheel bearing, came back to pick up vehicle was told part broke during alignment. They kept car overnight charged over...

Merchant's Tire & Auto Centers / Bad Customer Service

Jp
Jul 16, 2017

I went into merchants this morning, I scheduled my appointment online one day before. When I arrived no one came out to assist me for about 15 minutes. When someone finally came out he said that all the guys were busy and couldn't fit me in even though I had an appointment. He also said...

Merchant's Tire & Auto Centers / They took hidden fees from me

Re
Sep 26, 2015

People, be aware that the company Merchants Tire Auto Centre is charging for additional fees all their customers. They didn’t warn about these fees before I left my car there. I was told that they would examine my car and they would inform about all future work and what they would decide to...

Merchant's Tire / Inflated charges

Nc

NEVER USE MERCHANT'S TIRE ! Here is a copy of a complaint that I logged in to the tire kingdom complaint contact center. As you can see I asked for someone to contact me in reference to this overcharge and customer service issues. As of this date I have received no contact. On Thursday...

Merchant's Tire / They are a bald face liars, that i trusted to take care of my family's cars

Cr

I have 4 vehicles been taken them to merchants for oil changes for 4 years don't trust them enough to do mechanical work, all of a sudden at the same time all 4 cars pull to the right brought one back they took it in gave it back and said "your all set sir" meaning it's fixed...

Merchant's Tire / Price Markup

19

I happen to work for merchants tire, read through some complaints for about an hour. It is true, merchants has some of the highest price markups out there. We mark up a $4 drainplug to $20 on a daily basis. A labor rate of $100.00 an hour is about average between dealerships and...

Merchant Tire / Always ripping people off

Ab

I live in tidwater Virginia. Merchants tire is a rip off no matter what you do. They have a chart they follow for the mark up on parts and it is ridiculous. A friend of mine retained a copy of it. Example: if they buy a part for $15.00 they are told to sell it for $57.00 a 73% markup! If...

Merchant's Tire & Auto Centers / front end alignment

Do

have been getting my oil changes for 4 years for 4 different vehicles all of a sudden at the same time all 4 vehicles pull hard to the right, complained to the mngt they brought one car in they returned it saying your all set sir meaning it's fixed drove down the street it still...

Merchant's Tire / brakes

Ho

Ruptured brake line on Friday March 20, 2009. Limped into Merchants in Rockville. 5 days later, I got my vehicle back and all was well, so I thought. By Friday, 2 days mind you, the lines began leaking brake fluid at a good rate.I live 125 miles from that location, and they wanted me to...

Merchant's Tire / Poor repair led to major breakdown

I brought my car in to Merchant Tire in Cary, NC with a pinhole leak in an upper coolant hose that was apparent due to some steam emanating from under the hood. The mechanic who first worked on my car indicated it was just a small leak and the hose could be replaced. I will point out here...