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Jack In The Box
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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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J
11:29 pm EDT
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Jack In The Box refusal of a jack coupon

I went through the drive-through at Jack-in-the-Box tonight and I ordered two spicy chicken sandwiches, 4 tacos and two sodas I presented the coupon that I got for signing up for text alerts and email alerts to the cashier she showed the manager and the manager said no that I couldn't use it because it needed to be printed out nowhere on the coupon says that it needs to be printed out I even mention that and she said she didn't care, so I told her forget it and left with nothing. She was rude and I had just used the same coupon at a different location the day prior and had no issues . Thought that was the point of signing up and getting text message alerts from you guys is that I'm able to show it off of my phone and not have to go to the hassle of printing out

It was the Jack in the Box at
6865 La Palma Ave
Buena Park, CA 90620

My name is Jessica Garcia
[protected]
6361 San Marino cir Buena Park ca 90620

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K
10:28 pm EDT

Jack In The Box poor service and lack responsibility

I was taking out large drinks the girl at the counter around 5 PM made no attempt to proerly secure the lids on the drinks dousing me and my car.Even though thelid had come off sje made no apology just stood there silently. I even had to ask for napkins to clean some up! I would tell you the store but the receipt like everything else was doused. The sore is in Niu Valley which on Oahu. I want to speak to speak to someon in authority as soon as ossible. [protected].

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Bobby Passmore
, US
Nov 06, 2018 6:40 am EST

At the Jack in the box at 529 and highway 6 in Houston Texas 6:00AM 11/06/2018 I place my usual order of 2 scrambled eggs, 2 pieces of sausage, 1 hash brown and a large diet coke. I have ordered this 3 to 4 times a week for months, and the total is $6.26. When I made my order this morning the cashier told me it was $7.00. Here is my real problem, I asked the cashier if prices went up and she said YES. When I drove up to the pick up window the cashier repeated my order and as usual she had it wrong after we got the order straight my price was $6.26. My problem was that she down right lied about the prices going up. I drove away and when I got to work to eat my breakfast there was no hash brown as I ordered. This women has been working at Jack in the box for about 6 months and every time she takes my order she gets it wrong and I hardly ever get the hash brown when she takes my order.

S
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Sasha_Sasha
, US
Oct 19, 2018 5:21 am EDT

JIB # is 8256
Oh, I have so much to say. This review is about one employee that keeps ruining my JIB experience every single time. I love the food, I love other locations and everything about JIB. I visit this drive-through very often, like 3-4 times a week often, and leave at least $100/week there. This girl working there is the rudest and most unpleasant person in the staff. She never smiles, NEVER apologizes for 20 minutes wait, wrong food order or cold food.
I wanted to write a review about her for the longest time but would talk myself down and didn't but today I just had enough. She took my order and I drove ahead to the window. No smile, no hello, no reaction at all, she just shoved me my drink. I probably shouldn't blame her, she was on her phone and busy talking. I feel like I shouldn't have interrupted her. When another employee gave me my order (also no smile and no talking whatsoever) I checked the bag. It's a habit I acquired at this location because 3 times out of 5 the order will be wrong or items will be missing. I got classic tacos instead of nacho tacos so I pointed out the mistake and handed the tacos back. They prepared my nacho tacos and gave it to me. Again, NO SMILE, NO SORRY, NO TALKING, complete silence and a lot of attitude. I asked her to write down her name for me and gave her a piece of paper, she snatched it from my hand, wrote the name, gave it back and shut the window. Obviously, no talking.
On multiple occasions, she would yell at me over the speaker WAIT! after she had asked me to tell her the order and she overcharged me once or twice and I'd notice after leaving (wrong order usually). She never offers to try something new and I'd always get a new item if offered.
This location is so close to my house and work and I want to keep coming here but I always end up getting the wrong food and crazy amount of attitude from her.
Every receipt I get has the same employee name on it, marky (yes, lowercase), different days and times, different employees, always the same name. Today when I asked her what was her name she wrote down "Terky".

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J
8:06 pm EDT
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Jack In The Box my order

This is the 3rd time this week I have been to the Jack in the Box on Seminary and Hwy 35 and they have screwed up my order. I am very understanding but this is ridiculous. They did not even try to resolve the issue, just said they were sorry and then gave me a bogus phone number when I asked for a number to file a complaint. I am a regular customer at Jack in the Box and this makes me want to quit eating there.

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11:42 am EDT
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Jack In The Box customer service

On the morning of Sep. 24 2018 I step into Jack in the box located 1382 Beltline Rd to purchase a soda and chicken sandwich. While in the restroom, one of the employees threw away my medium drank and my big gulp cup from 7/eleven. I let the employee know that the drank and the other cup was mine, but sed employee prisisted to catch an attitude with me and argue with me about what she had done. So I sat done and waited to order my sandwich, once the manager arrived (Antonio Ibarra) I had the chance to speak with him but he only made the problem worst by trying to justify his employees actions to me instead of moving the situation on. The service and attitude of these two employees was unacceptable and down right distasteful. I will be writing another letter to corporate on this matter. Thank you for your consideration.

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J
2:19 pm EDT

Jack In The Box service and language used by stagg

On 9/22/2018, at 11:23 PM. I arrived at Jack in the Box in Clearlake, CA.

When I finally got to the window the shift manager was verbally abusing an employee for how she was performing her job.

I explained that the order was wrong, the shift manager refused to correct he order, told me to come back through the very long line, and slammed the window

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M
3:48 pm EDT

Jack In The Box service

I think it is disgusting seeing one of the employees doing this while he is working and customers are around nothing was done he was only suspended he didn't get fired or demoted and I think he should also I think they should look into the other managers if they don't take this seriously that is a shame and it's not going to get done if nobody complains about it

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Update by Melanie Musgrove
Sep 22, 2018 1:55 pm EDT

The night manager Damon was in the back with no shirt on and apron a fork stuck in his mouth while serving customers I think it is a disgusting the managers Dawn and Lola and Damian should all be fired for not taking this seriously all he got was suspended I think action should be taken

Update by Melanie Musgrove
Sep 22, 2018 3:46 pm EDT

The night manager is doing this during business hours and he did not get fired or demoted he just got suspended I personally think the manager's Dawn Lola and Damian should get fired this is a a health code gone wrong and he thinks he could get away with it I hope something gets done

Update by Melanie Musgrove
Sep 22, 2018 1:56 pm EDT

If you need any pictures or photos or video we could show you that

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Y
2:05 pm EDT
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Jack In The Box complain

I just left Jack in the box in Berkeley number 413 with a bad experience I asked him for the number 24 and when they got to the window I asked the lady does it come with the juice she's says you didn't ask for the combo you just asked for the sandwich I say they usually ask me if it's just a sandwich or the combo and this time the girl didn't so the girl gets an attitude with me and she's like all right I'll charge you .I gave her my card when she returns it she doesn't even say thank you she got she gives me my food she closes the window don't even ask me if I want ketchup up or anything else I'm sitting in my car for like two minutes for her to come back to the window to get two packages of ketchup I am very upset I go to Jack in the box all the time I don't see the need for somebody to have an attitude

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3:17 pm EDT

Jack In The Box store: 3204 s main st stafford, tx 77477 united states

I work there, and the manager suspended me because I didnt want to come in to work on my off day on such short notice. she took me off the schedule now I wont have a pay check for the next 2 weeks. and we get paid the 5th and 22nd, but shes witholding my check. although she has handed out several, she lied to my face and told me they werent in yet!

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11:57 am EDT
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Jack In The Box bad service

The Jack in the Box in my hometown has refused to serve me multiple times according to them because of a daily system update I have never experienced this problem at any other Jack in the Box I've ever been to I'm not sure if this is true or if they all decide to take a smoke break at the same time I've been there at different times of the day mostly after 1 a.m. since that is when I am getting off work and that's when the issue usually takes place anywhere from 1 to 4 in the morning I've experienced this at different time

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J
8:35 pm EDT

Jack In The Box unethical behavior, food cold,

At approximately 7:19 pm on this day I was in the drive thru at the window and I could not be properly serviced due to the unprofessional behavior of the employees. They were literally cursing each other out due to the shortage of employees. I heard them shouting to each other that they did not have enough employees to work and they were not going to work the lobby and the window. Then manager shouted so close the "mother [censored]ing" lobby.
Keishira and 2 other unidentified employees were told by the manager, who was wearing the gray and white shirt to shut the [censored] up. When my order was incorrect I wanted to go inside but, the lobby was closed. There was also a Police officer trying to go into the lobby but no one was allowed in. My order was not fitting to eat it was old and cold was not fit for human consumption.

I need a response please

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B
4:37 pm EDT

Jack In The Box poor service

I went to Jack In The Box today to get my Free Jumbo Jack with the purchase of anything for the Cowboys scoring in first quarter. I ordered a value fry and told her I need my Free Jumbo Jack, she then tells me that I cannot order of the Jacks deal menu they had to be something else I told her I just looked it up on the internet and it said with the purchase anything. She then tells me her GM told her not to. it was another gentleman waiting to get his food when he told me he got two tacos and a value fry and got his Free Jumbo Jack. Thank you and I'll be waiting to hear back from you

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2:55 pm EDT
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Jack In The Box service from worker

jib#1114
I went there on 9/10/2018 at 833am emp Dulce service went great that day. I filled out the survey got a code 3542 I went at 630am 9/14/2018 I waited at the speaker 5mins before she asked what can I order it was only one car at the window then when I got the the window she stated can I wait while she ran outside to take another order for someone and didn't waif for a reply she went out the door came back 4 mins later now I'm watching the clock cause I'm on my way to work then I gave her the receipt from Monday she asked why I gave her that I said bogo she stated she entered 4 times the code and it didn't work by this time I'm gonna be late for work she stated I think you used this already and I haven't this was my second time coming to jib in over 2years I was upset I ask for my receipt and drove off

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R
11:39 pm EDT

Jack In The Box lazy no good night crew won't serve shakes.

The imperial Missouri location is a joke at night. Pathetic lazy crew will not serve shakes anytime they don't want to. I have gone by every night for a shake and the same young man claims they aren't serving shakes anymore. It's open 24hrs come on. I have gone back since being denied 2 times in a week to once everyday after 9:00Pm for a shake and was told the machine is broken. We just sold our last shake. Sorry no shakes tonight we are waiting on parts for it. That very next day I went in for breakfast and asked if they managed to fix their shake machine and the manager said "when was it broken?". I said "last night". He replied "that machine hasn't broken down once in the 6yrs I have been here working". I proceeded to inform him of the night crew establishing this idiotic means to really make a customer angry. I have since moved on to White Castle shakes and I am a physical therapist that's works out and I drink a shake everyday and it makes me wonder why jack and the box wouldn't want to take my money everyday because these rude young millennials feel a sense of entitlement to be lazy [censored] and not serve shakes. I want this crew punished and taught a lesson. I have owned my own business for 13 yrs and it's based solely on word of mouth and believe me when I say that I can really pass them word that this location is terrible and lazy at night. So far about 12 people and myself have switched to other vendor shakes because of this stupid issue. And it's not just about getting a shake. It makes you so mad to hear the same [censored] persons voice be a [censored] about when he tells you it's broke, they are serving anymore, the last person got the last one, or better yet...we are out of ice cream!?! Wth!?!?! This is making a lot of people angry and quite frankly turned off and going elsewhere. I truly hope that you remedy this issue by the night crew. There is no way that every night even when I'm driving one of my 4 cars so as to not be remembered as the same person coming through it's the same answer. I think not.

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1:49 am EDT
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Jack In The Box service

So i walk in to the jack in the box on firestone and California and stand in front of the registers no one acknowledges me all they did was turn their heads and continued doing what they wur doing i asked if they could take my order an this fat guy wit glasses n purple hair just snickers @ me so this young girl that had short hair finally comes n helps me i give her my order an she says thats it with n attitude i patiently proceed 2 wait 4 my order n they must of thought i left 2 da bathroom n i could hear them talking about me and laughing i have never in my life been treated wit so much disrespect they are lucky i didnt whoop they [censored] i use 2 luv going 2 Jack's now im considering never eating there again like wur is the professionalism i work in foodservice n ima manager i would never let myself or any of my employees act the way they did [censored]ing distasteful ungrateful [censored].

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5:09 pm EDT
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Jack In The Box the chicken teriyaki bowl.

Today my husband and I ordered the teriyaki bowls because we had them before and they were really good. Today not so good, The rice was like mush and neither one of us could eat it. Another couple also had the same order and I asked them about the rice and they also said it was bad. I complained to the girl who took the order and she called the main lead and I showed her how bad the rice was and all she could say is sorry mam that it was a new person and she did not know how to make rice. Again sorry. I would hope they would not serve anyone else that rice. They did not offer my money back or maybe order something else. I paid $14.53 and could only eat the chicken and vegetables. I was really disappointed with the quality of the dish. I have some info on the receipt JIB #8359 Employee Reveena.

Thank You
Rosanne Cook

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G
11:25 am EDT

Jack In The Box service and food

You could tell that the server was not having it today or did not have enough help as she was very stressed out our complaint is we did not get the churro's we ordered or the chocolate overload cake and we got a burnt crispy JoJo Instead of a chicken nugget for the kids in their meal She had also forgot the Apple juices for the kids meal and my water which I asked for and she gave to us. My daughter had a number 25 breakfast and asked for an extra piece of cheese and when she unwrapped it the extra piece of cheese was all over the wrapping The picture below is the jojo that was in that kids meal instead of a chicken leg and

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6:40 pm EDT

Jack In The Box wrong order

On 9/9/18 my mother made a order and when handed the recipe she told the server it was not correct and even said this is what I ordered and handed her a hand written piece of paper with the items written on it. (The waiter said this is how there made) and handed mom her food. The bill was $40.40 . When she got home everyone of our orders was wrong! And the hamburger meat was over cooked so hard all around the edges. I have tried to call and report this to the manager because we are so disappointed and dissatisfied but the phone just rings and rings. We don't want money or free food but we have always enjoyed Jack in the box but we won't be going back any more. I thought you should know. It is the one in Rosamond, Ca
JIB# 5339. 2:47:10 PM Emp Mitchely.
Thank you, Tammy Gonzalez [protected]

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N
7:02 pm EDT

Jack In The Box food

I went to the jack in the box on Thousands oaks in SanAntonio 78247. I have never had jack in the box and McDoalds are doing renovation so I went to the jack in the box, I got there and placed my order at 5:02 and waited 17 minutes before I go my food. So I went home opened up the bag and the food was awful and I am sending you pictures of the food. I will never go to jack in the box again.

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Update by Neida Alicea
Sep 08, 2018 6:41 pm EDT

I got there at 5:02 to order a hamburger meal first I didn't know what to order because I have never eaten at jack in the box, I was waiting for my order and it was taking time by the time I got my order it was 5:17. So I headed home when I opened the bag the fries were cut into pieces and it was not hot, then I opened up the burger and it looked so ugly, the bun was burned and the burger looked awful. I gave it to my dog when I go to McDoalds I always have good service but this restaurant looked unclean and the food was not good.

Update by Neida Alicea
Sep 08, 2018 7:04 pm EDT

The jack in the box I went to didn't look inviting and it didn't look clean

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S
12:48 am EDT

Jack In The Box food service

Hello
I'm Shellsea
This is for the artesia, ca location.
Every other time I go through the drvie thru from anywhere between 10pm and 1am they completely mess up my order..
Last time was the only got 1 sough dough and I ordered two.
This recent time was tonight at 10pm
I ordered two Soughdough jacks and got a jumbo jacks.. On top of that the manager whom is blonde was talking [censored] and swearing to the window girl about a friend.. Preferably do it at home or Do that [censored] when the window is closed..
Please help my late night jack experience better again.. If anyone would like to contact me please do.
562.235.5488

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6:41 pm EDT
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Jack In The Box rude service

I went through the drive thru, order two jumbo jack one with cheese one without. Order # 118, Tuesday September 4 2018. i also ordered a chicken tator melt with no bacon. I'm Obviously Muslim, I know i said no bacon but Hey, were human sometimes people tend to not hear you the first time. Anyways I went back, and then thats when everything happned. I kindly pulled in and said Hey i ordered a chicken tator melt with no bacon, dont worry its not a problem but please let me get one without the bacon. That's when the lady over the intercom(Rita) Jack in The box Location #JIB 3069, 3:51 pm EMP Rita, was like we can't refund you, but the thing was I never asked for a refund? she clearly did not hear me or acknowledge me as a customer. The disrespect, then followed up with you have to buy another whole sandwich, and that is that. I pulled in to the window, and Jennifer bless her soul took care of me. This is the first time I have ever been treated with such disgust and poor customer service. Please this is an issue that can not be looked over. I am a paying customer. My number is [protected]. My email is Hoyo.[protected]@gmail.com. Please someone get back to me. The best way to contact me would be Email. Please i need to need what we are going to due about this. I am Allergic to Pork so if i had bit into the burger I would have gotten an Allergic reaction while driving the car which Thank God never happened. I could have been hurt and casued an accident for others. This will be brought to court if I am not reached back. Please help me Jack.

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Contact Jack In The Box customer service

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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