The complaint has been investigated and
resolved to the customer's satisfactionResolved It's Just Lunch — Poor Customer Services/Credit-Refund Issues
resolved to the customer's satisfaction
I had signed up with IT’S JUST LUNCH TAMPA and cancelled my contract within the allotted time (as they offer a 3-business day “grace period” in which you can withdraw from the agreement, no questions asked). When I spoke to the woman who signed me up (Lee Butler), to discuss the cancellation, she turned completely “Jekyll and Hyde” on me. (She was actually very polite to speak to during the phone interview process.)
I gently explained to her that I had changed my mind because I had gone online the night before and read ENDLESS complaints via many different websites and didn’t feel comfortable handing over almost $1000 to a company with a poor reputation. She got very nasty (I'll avoid the boring details, but let's just say she was NOT nice!) and ended the conversation by informing me that, “You’ll get your refund in 2 months.”
It’s no secret that it shouldn’t take ANY corporation SIXTY DAYS to process a refund! It's almost as if this is my "punishment" for canceling on them. Guess what IJL? I am NOT responsible for the THOUSANDS of poor reviews posted all over the web... and apparently, they are there for a reason!
I called their Corporate Office (in California) several times and was not surprised none of my calls were returned. I did receive an email on January 29th which read: "We have recieved your refund request and it is in process. We will email you with a status update within 5 days." It is now THREE WEEKS later and I haven't heard a peep from anyone. What a nightmare - I just want this all behind me, and have just filed a complaint with the BBB. I should have listened to all of you out there BEFORE I signed on the dotted line!