The complaint has been investigated and
resolved to the customer's satisfactionResolved Itasca Boots — do not last
resolved to the customer's satisfaction
i been using this website for while now, i never have had any problem until i realize they are being smart ###h changing price quickly.. i have notice everytime i call them or chat with them regarding product availability or any question regarding product...they increase the price right away.. happened to me many times. but what pissed me off when i ordered some Victorinax Shirts and after proceed the payment method when everything wet alright i get email about my Order summery i found they charged me new price.. i call them back the lady behavior was so unacceptable and rude. finally i cancel my ordered and i am never going back to that site ever again.. i bought all the high range stuff like spyder, Victorianax, Alpine, North Face, etc. but now i won't dare to spend single penny on that web site.
WARRING!!! These Itasca Boots I Purchased From Big 5 Sporting Goods The Bottoms TORE side to side Big 5 Return Policy took back BOOTS 3times in 2 weeks from Bottoms tears Big 5 Sporting Goods Final "Manger" Just Return Money I Was Made out to be the Bad Person In the Deal About Returning the Boots So Many Time Purchased ( Itasca BARRIER ST WORK BOOTS ) Very Dissatisfied With these Boots WARNING BAD BOOTS!!!
I purchased a pair of Itasca Carbine hunting boots less than a year ago. The "factory warranty" was still in effect. I noticed that the right boot was splitting at the seam. Contacted Itasca directly and the woman on the other end said to contact the store where they were purchased. It was Dunham's Sporting Goods. So I got a hold of a manager there and he said to bring them in and they'll replace them with a new pair. After they also contacted them, they were told that Itasca wouldn't honor the swap. Never again will I deal with Itasca or Dunham's Sporting goods.
a verified customer
I agree they don't last .I bought a pair of itasca icebreaker 12 days ago from a local shoe store. After wearing it 6 or 7 times I noticed that the side of both rubber boot had a split.I called the store were I bought them no luck because the boots were used.I also tried the website and it's a no because I didn't buy it from them.WTF. I WILL NEVER BUY A PAIR OF ITASCA BOOTS.
[email protected]
websiteitascafootwear.com/warranty-returns
I should of added to my post, I purchased mine at a small town, local store (not a chain). I didn't want to bother them with this issue, it wasn't and shouldn't be their problem. I contacted Itasca through their website anyway. @LisaNavis, and anyone else, contact them through their website, even if you didn't buy them directly from them. They replaced my boots, doesn't change the fact their product is terrible and I'll never wear or buy their boots again, but at least I got a new pair I can try to sell so I can get a better brand.
a verified customer
I have to agree that Itasca boots SUCK! My husband bought a pair of Itasca boots last November, wore them for a few weeks and then put them away for the winter. He started wearing them again in March and within a few weeks, noticed that they were leaking in the heels. The tread on these boots wore excessively fast and there is a rubber inset in the tread that came loose and is causing both heels to leak. We tried to take them back to where we purchased them (Gander Mountain in Grandville, Michigan) and they refused to do anything about them basically telling us, 'hey, boots wear and don't last forever' and to suck it and complain to Itasca if we didn't like it. Looked at the Itasca website and it says that they won't do anything about boots not purchased through their website. We will never EVER purchase a pair of boots from this company again, nor will we EVER purchase a footwear product from Gander Mountain again since they do not stand behind the products they sell. Cabela's has a much better selection anyway in every department. Very dissatisfied all the way around!
This page was very helpful, going to add my experience and hope to help someone else. I bought a pair of Women's Itasca Tundra Boots last winter (2013) wore them a handful of times. Put them on for the 2nd time this winter (2014) and the bottom of the left boot cracked and separated. My foot was soaked when I stepped in a puddle. I paid $60 on sale (originally $80) for these boots and I've worn them less than a dozen times. I used the contact form at itascafootwear.com and received a reply from them, rather quickly, from [email protected]: "We do apologize that these boots have not held up for you as expected and for any inconvenience caused. This is not typical of our product, however, there can be an occasional defect." She asked for the size and said she'd send me a replacement when she received mine. Since they did not have the "Tundra" in stock, she'd send me the "Lutsen" (a boot that retails for about $45 and the only one similar to what I had). I wasn't very happy with that (if my "$80 boots crapped out after a few wears, how's a $45 pair going to be any better?!). What choice did I have? All my boots were good for now was a door stop. So, I sent my boots to her (I had to pay shipping) and the Lutsens were sent to me (I got them within a week of sending mine). They look nice, but I do not plan to wear them (and since my original boots were outside the warranty, I was told these will not be covered under warranty either.) I've learned my lesson. I will be selling them new in the box at my next garage sale and putting the money towards a better brand.
I wish I would have seen this sight before I spent money on my Itasca boots; they are garbage as previously mentioned. I walk on a regular basis and track my walking. I usually get up to 300 miles on a pair of hiking boots; the heels on my Itasca Backwoods (stock # 4547181SC) collapsed in less than 100 miles. I am sure I could take my bare thumb and press it through the heels of these boots. Even with aftermarket Gel inserts, these boots are painful to walk in.
In addition, the tag on the boots says "Waterproof"; they are definitely NOT.
Very disappointed to say the least. Bought a pair of istasca brush hunter 800g boots in december 2013 for my husband for christmas. He began wearing them september 2014 for the hunting season. After a few times wearing them, the inside lining has about a 3 inch tear. I contacted gander mountain and they said they only have a 90 day warranty and I would have to contact the manufacturer. The boots cost about $80 which isnt cheap. I think the company needs to make a better product and stand behind it. If not, then sell them for $20 so people expect them to fall apart.
a verified customer
We purchased a pair of Itasca Swamp Walker 100's in September of 2013. These are the worst boots we have ever bought. After just a few trips to the barn, 300 feet, they began to crack and leak. We should have returned them immediately!! The boots were unwearable within two months due to major splits in the rubber.
Itasca website is not helpful and it seems that most people who bought these boots are just out $70-100 with no recourse. Will not recommend this company to anyone.
a verified customer
My sister purchased Itasca womens winter boot Tahoe BEWARE they have a zipper down the front and the boots will not stay zipped and what I mean is the entire zipper down the front of the boot will not stay zipped at all. Farm and Fleet refused to let her return the boots! Shame on Itasca this is a defect and shame on Farm and Fleet!
I bought z pair of itasca Alexis boots..looked really cute..but faulty zipper and cheaply made...very disappointed
I agree that the Itasca boots are no good. Gently worn boots by my son in the garage helping his father during the winter months led to the complete separation of rubber base and suede upper within four months. No walking or playing in the snow or the woods. Bought on ebay but they lasted beyond the seller's 30 day return policy. Has anyone thought of contacting the Illinois Attorney General to complain about the company?
Cool thing is Festers FB following is down to three circus midgets . . We are going to print some legal documents tomorrow on Clayton Nelson . . Very sick man to say the least . . Will include phone numbers . . Again his following is down to nothing . . Need to flush him for good !
a verified customer
i had gotten a pair of Itasca hiking boots with steel toes and after 4 weeks of wearing them the heel crumbled and on top of that there are metal bars in the shoe that came out. to make matters worse those metal bars are rusty. Itasca is the worst company and cant believe i got them. i had gotten these shoes from big 5 sporting goods and when i go there again I'm going to inform them about this.
a verified customer
To who it may concern
I bought a pair of rubber itasca hunting boots october of 2012. Used them for one hunting season and they have like tears in the tops an bottoms. I paid 130.00 dollars for them at dunhams. I would really like someone to email me back regarding this or I can concact my lawyer. I am really not pleased with them.
Thank you
Anthony gray
i just got a pair of itasca hunting boots, i wore them 3 times, i pulled the laces to tighten them and a rivet holding the eyelet on popped and hit me in the eyebrow. i like the boot but they are made cheaply. luckily it didnt hit my eye. i will never buy a pair from this company.
a verified customer
I bought a pair of Itasca Icebreaker Men's boots from a local discount shoe store. Took them home and wore them one time. Next time I went to put them on I noticed that the side of the rubber boot had split wide open. Took them back to the store I bought them from and noticed that the other boot was split as well while showing them to the store clerk. Rather than get a refund they had one last pair in my size so I decided to try them. Wore them twice and the rubber sole has already cracked wide open. Didn't know it until I walked out in the rain and my sock was immediately soaked. Taking them back to the store tomorrow and asking for a refund. Will never buy Itasca boots again.
I bought two pairs of boots for my boys and both pairs are falling apart. The liners felll apart along with the inside of the boot. I can't find a email or any thing to get ahold of the company the boots are absolutly JUNK I will never ever buy another pair again. we only had both pair for not even a month.
We have a pair of Itasca Swampwalkers that didn't even last a year. The company, C.O. Lynch Enterprises which distributes the boots [protected] will not stand behind their product. Purchased at Gander Mountain [protected] won't stand behind them outside of a 1 year warranty. When you pay that much money for boots, they should last longer than 1 year, not be disposable items. Will never purchase Itasca or from Gander Mountain again. Cabelas has always stood behind products that have known defects, regardless of out of "warranty" or not. They will be getting our business for footwear and outdoor gear in the future. Goodbye Gander Mountain.
a verified customer
I bought a pair of Itasca "hard commerce" boots for the steel toe and waterproofing, they fell apart with 4 weeks. Total Junk, useless boots. Gander Mountain sells them and they woundn't even return them. Gander Mountain passed the buck and told me to call the manufacture. I will NEVER goto GANDER MOUNTAIN again. The sales person told m e they were great boots. All I have to say about him is he was a LIAR! The toes fell apart and were no longer WATERPROOF.
I bought a pair of Itasca "hard Commerce" boots for ork because they were light in weight and had a steel toe. I shelled out $80 plus dollars and they dissintegrated my second week of wearing them. $30 Walmart boots last me a year before they even start to fall apart.TOTAL GARBAGE!!!
All products can have defects and it seems people only want to compain when things are not right that goes in general as a society...keep receipts when shopping and the first problem you see with them contact the manufacture. If you have worn a shoe over 90 days I can see why the retailer woulnt take them back it usually goes that way, I bought a pair of sneakers that started falling apart and since I wore them they would not take them back. They have many great reviews, and its unfortunate that there are just bad products made sometimes, but that goes for all products, pants, shirts with incorrect stitching that falls apart, bad food at restraunts. I would say next time contact the manufacture to resolve the issue and keep receipts.
I purchased a pair of Itasca Swamp Stalkers last year for my husband. They were very expensive, and he got one season out of them. He went to use them this year, and they are all dryrotted. Cracked and broken. They are totally useless. I am thankful I got at least a couple months of wear out of them, but I will never spend that kind of money again. If I'm going to get a pair of boots, I'll just buy the cheap kind and throw them away at the end of the season.
a verified customer
Boots fell apart after wearing them a hand full times.They have cracks and spilts every wear.
a verified customer
I too have bought Itasca boots only to have the heel collapse into the sole after only a week and a half of use. Up to that point I loved them. I was looking for a company website when I came across this one. I would like to complain as well but also offer a solution. I believe I have figured out what is causing this issue. The cells in the sole are too big, at least in the heel portion, to support my weight. I weigh 230 lbs. I am curious to know how much hamm3rtime weighs since he has had no problem with his boots. My solution would be to make the cells much MUCH smaller. I have cut out the lining in the heel area of my boots to see what I could do to fix them. The cells are huge at least 3/4 of an inch square. Currently I'm filling in the cells of the heel area with shoe goo. I have cut a new paper liner out of automotive gasket material to lay over the top to hold in the steel shank. I've got one boot done and so far it looks pretty darn good. Now the hard part is leaving the boots alone for a couple of days to allow the shoe goo to cure. I think I'll get a pair of those gel arch supports to put in them to help distribute the weight better. Darn I just noticed that you can attach pics. I would have done that If I had known before hand.
Itasca
by C.O. Lynch Enterprises, Inc.
2655 Fairview Ave., N.
Roseville, MN 55113
[protected]-8800
FAX: [protected]
Sales Mgr./Mktg. Dir.: Jeffrey Berc
For 30 years, Itasca has been manufacturing
high-quality footwear for the outdoor industry.
I bought a pair of the swampwalker 16 boots early this year to wear for this years shotgun season. They did'nt even last through the season. Since I bought more than 90 days ago, Gander Mountain would not take them back. (ninety day policy). The rubber split every place that they bend. Leaked like a sieve. Must have at least 5 holes in them.Does anyone know how to get a hold of the company? They don't seam to want anyone to know how to get in touch with them. THESE BOOTS SUCK!!! Herm
Purchased a pair and used them on a Wyoming elk hunt this past month (09/09 )and they fell apart after 5 days. They (itasca bushmaster) are junk I will NEVER purchase another product from itasca again!!!
I have a pair of worthless Swap Stalkers. Complete garbage! Leaked the first time out. The all the seams came apart. Can not find any contact info. Never again!
COMPANY BOOTS SUCK!!!
i bought a pair of swampwalker 2's and I havent had a single problem with them
I am trying to return my Itasca boots, they flippin suck!! The very first time I used them they leaked right thru while turkey hunting. DO NOT BUY THESE BOOTS. Two of my hunting buddies had bought them as well and before I even set foot into the woods, they told me my boots would take on water. Can someone aid me in trying to find the web site so I can return these boots. Most stores won't return boots after they have been worn once. [email protected] Thanks Mark
The soles on the Itasca boots appear to be a common issue. We have two family members who purchased the same boot. Both love the look and feel but the soles are crumbling after the first walk in snow??? How does that happen? We see others having the same issues. You can't sell garbage and expect to stay in business. People love to purchase but they do talk when they feel they have been taken. Businesses do not prosper if their product is garbage. Got it?
I bought my husband a new pair of Itasca Swampwalker 686333, the zipper came apart after wearing them maybe 10 times during gun season. I would like my money back. Please contact me. [protected]. I don't have the receipt, because who would think the zipper would break after only wearing 10 times.