The Cobblers
reviews and complaints

This company is maddening! I had two bags repaired there with minimal problems and spent nearly 2K. Now, I have a LV bag that I am waiting to have them send back to me. I have paid over 1K for this repair. I can't get any answers to my emails via support. They don't respond via text message. They won't answer messages on instagram. I emailed the rep. that I had a video chat with...more than once. I have tried calling with NO luck. I just need to know when to expect my bag as I have to leave the country. I found a few people on linkedin and asked for help. NOTHING. What a disgrace. I am about to dispute my CC charges. What a travesty. The customer service is absolutely a nightmare.I was ready to refer this place to a ton of my friends. That won't happen.

I took my Fendi Peekaboo bag 4 months ago to repair some scratches and when they returned to me the finishes were HORRIBLE. Now, it looks like a fake peekaboo. All the corners of the purse are super thick, and the leather in one face of the bag looks different from the original. THESE PEOPLE ARE NOT QUALIFY to repair delicate purses. I did not take the purse back and now I am still waiting for an answer and a solution. It is been 4 months already without my bag. They never answer the phone and when I go to the place the managers are always on vacation, so nobody can give me a answer. My bag was brand new, I took it literally with plastics inside, I wear them twice and It got the scratches and now looks like and old purse. I rather to leave it with the scratches if I had known this. This is happening in THE COBBLERS ***.

Beware of this company! They start with the best customer service, they made me feel like my shoes (***) would be in good hands and repaired in a timely fashion. I expressed to them that a needed the shoes to be returned by this coming Monday August 8th and was told to pay an extra $15 for a rush service. Still I was happy with the customer service. I decided to move on so I shipped my shoes on 7/20/22 and by Wednesday 7/27 I received a link saying my shoes were ready and I could pay and my item would be sent back immediately. This is when everything turned, my shoes still havent been returned and my money was taken from my account. My daughters sweet 16 is Monday and she now has no shoes. Every time I call I get a run around and nothing get resolved. This company should be discredited because they are liars and scammers!

I mailed my sneakers here on may 19th to be restored and it took so long for them to even get to service them. I try emailing and messaging them and they take forever to answer you. I tried to be patient at first but they finally started the service close to the end of July or so the website says. It took for me disputing my charge with my bank for them to want to ship back my item and I know my shoes are gonna come back unserviced I dont care tho because if all I had to do was dispute a charge to make you move faster when I told them repeatedly I need my item and dont mind paying extra to have the item serviced quicker. This place will hold your stuff storage until they feel like working on it . Your better off going somewhere else to get your items serviced. They took so long with my sneakers I almost thought about going to flight club to rebuy the same shoe.

This place is a FULL BLOWN ***! I went in there to drop off a pair Jordan'S and a pair of heels for repair and deep clean, on June 30, 2023. I paid 293.13. They told me I would received them in 45-60days. after 3 months, I called many times to get an update, and I got the run around with no real timeline on when my items would be ready. After 5 months, I got an email that the items were ready in Nov. I went in to their store on Nov 29th, and only the sneakers were ready. I PAID $100 (whitening and gloss / soles) $74 (deep cleaning / restoration, plus new shoe laces. THEY DID ABSOLUTELY NONE OF THIS! plus the shoes were not ready at all for pick up. 2 Days later, the shoes arrived at my house via UPS, and they too WERE NOT RESTORED, CLEAN or REFURBISHED AT ALL! DON'T USE THIS PLACE AT ALL, THEY ARE ***. I'm still trying to get my full refund back from them.

Never have I had such a horrific experience with a cobbler/refurbishing practice. If i could give this place -5 stars, I would. They began incredibly communicative, until I requested confirmation of my purses arrival. From then on they have neglected to respond entirely. I have done chat windows, I have emailed over EIGHT times, I have called twice, left voicemails, I had begun to think they were a scam and robbed me. I repeatedly pleaded with them, explaining in every email, that this purse had sentimental value. My grandmother had gifted me this before her passing. Never have I experienced such carelessness, especially when you are in the industry of refurbishing sentimental/luxury items. This business needs to be SHUT DOWN. They are UNPROFESSIONAL, INCONSIDERATE, AND THEY DO NOT CARE ABOUT YOU OR YOUR SENTIMENTAL ITEMS UNLESS YOU SHOW THEM THE MONEY.

NEVER GO HERE. I am posting on every social media platform about how horribly this company treats their customers and products.

The Worst Business Ever! Beware I sent a pair of nude Christian Louboutin - - Lady Peep Toe pumps to this business on 4/13/22. One shoe had a squeaky sound, that I wanted fixed. They suggested repainting both shoes (because of a slight pen mark) and adding the red grip to the bottom. I agreed. They sent back my shoes on 6/11/22 with the color uneven and with the squeak. They agreed to a complementary redo at no additional cost to repair the color and squeak. My shoes were received on 6/27/22 because it took them over a week to send me a return label. It is now 11/28/22 and I have not received any communication regarding my shoes. *** made several attempts to contact them and no one has responded. This company is still promoting their business via email and InstaGram. I see the advertisement and emails all the time. Although, I was told in August they were severally backed up and did not have enough staff to cover the work load. At this point I want my shoes back and the total cost to repair the paint damage they caused. This is so unprofessional. I really wanted this to work out. I wish I would leave zero stars

I wish I had seen all these reviews before sending my shoes and handbags to this awful place!They have had 7 of my items for over 3 months now and I have called repeatedly to get status on my order. They just told me the repairs were done and said they are waiting for payment. I asked them to send me pictures of the repair work on all the items and they said operations are so backed up so unless I send the money now they are not sure how long it will take to send me pictures. There are no managers to talk to just the ladies that answer the phones- when you can get through. I am now on hold I have asked to have them call directly to the "operations' group to get a definitive date as to when I will be receiving the completed repair pictures. I also did notice that the pictures they sent to me of the original items they were not even of the areas that I needed repair. Is this place a big scam? Their advertising is slick and they are all over instagram touting the amazing job they do but where are the before and after pictures! I've been on hold for over 30 minutes now and no one has come on the line . I will NEVER use these people again and never recommend this place to anyone! I just want my stuff!

Unprofessional team, not a legit business.I was stupid enough to send in 2 chanel handbags. My first chanel WOC got send in in march and got a confirmation from them march 23 that they had my chanel WOC. It is now end of August still not received my bags back. I have email them many times but keep getting the reply that they will look into it and get back to me. My 2nd bag is a Chanel Classic I ordered it to be all black. I received it back with missing areas inside the bag. They didnt paint the pocket inside and more areas the dye that they had done looked bad, it looked like black leather dye you can do for your shoes. But at this point the bag is already ruined so I send it back for a redo but not satisfied with the outcome. I got a label from them to send it back for a redo and was promised the turnaround time would only be 14 days. I send it in early July it has now been more than 5 weeks. Again when I email to ask they keep telling me they will look into it and get back to me but no ever tell me whats happening. I paid $850 for my chanel classic to get black dye and is supposed to pay another 450 for my WOC.They have been having my bags for 5 months now. If needed I can provide all the emails I have been sending them names on different managers that keep promising to look into it and get back which never happens.

I have heard about this company through Instagram and decided to reach out to get two pairs of louboutins worked on. They quoted me 10 days and didn't get my shipment until the last week of December, which was 2.5 months later. I was out of town on business and had not been able to inspect the quality of work up until now (January). I'm really happy with my black pair; however, with my tan pair, they look 100% unfinished. I'm not a cobbler, but I think I could've done a better job. The sole sticks out on the side and doesn't look finished as there's bare leather sticking out. I've compared the finished product to the original shoe and I think they destroyed a $900 pair of shoes. I've reached out multiple times to this company in regards to shipment times and needing my shoes for certain business meetings. Nothing. I'm currently reaching out to them in regards to the quality of work. Nothing. Ive emailed, messaged them on Instagram, called them, and messaged them through customer support to only be disappointed. I still have heard nothing. If they focused less on social media and marketing, and hired more qualified help in the customer service department as well as cobbling, this company would be much more successful. Loyalty to customers is everything in business. Unfortunately, this does not happen here. Please go get your cobbling needs done elsewhere.

A waste of time and money. I sent in a brand new pair of D & G heels in because I made the mistake of trying them on outside. They received them on 3/17. They will communicate with with you and be so nice up until they receive your money. Once they receive your money there is no more communication unless you call, text, email, and then write on their Instagram page for days. I just received my shoes back today on 4/28. When they would reach out it would be for more money. I wish I would of never sent them to this company. There is a stain on the side of my shoe that will not come off. These were brand new and only needed the soles to be refinished so there shouldn't be anything on the sides/back of my heels. I looked at the soles and it "appears" that the pebbles & paint was fixed. Other than that the sole that they applied is something I could of done myself by viewing YouTube videos. Even a corner of the textured sole they applied is lifting up and the bottom of my shoe color is literally attached to the sole meaning the refinish was pointless if it was just going to peel off. I will never deal with this company again and they honestly need to shut down until they have the appropriate staff that are able to communicate and cobblers that actually know what they're doing. I really deserve my money back and will NEVER allow them to touch anything that I own again.

Absolutely awful experience. I sent my *** 10 retro to be re-glued on April 7th. The cost for this process was $150, I was told it would take 2 weeks. I understand everyone is short handed right now so I anticipated some sort of delay, however no communication was made on extended turn around time. I received my shoes on May 13th & the work was terrible. They arrived unglued & soiled from the adhesive or product they used. The glue was thick and appeared to be "blobbed" on in some areas. Overall they did a bad job, other parts of the shoe are stained from the glue, & of course, damaging the integrity of the shoe. I contacted them by email and explained my situation that same day. The customer representative responded that she would get back with me. After not hearing from anyone after 4 days I emailed again and asked for a refund so I could try to find someone local to fix what they couldn't. She responded that they were working on something. 5 days later no reponse. I tried calling no answer. Poor communication throughout. It apparently is impossible for them to email someone or call someone back, basic customer service is lost with this company. Avoid this company at all cost, I should have listened to the other reviewers, would have saved me time & money. My order number is #*** in case they are wondering, but I seriously doubt it since they have such poor customer service.

This was the worst experience Iv ever received. The short of the long. They never confirmed receipt, after I sent bag (apprehensively) I didnt get a tracking number so I could track the progress (their selling point) I called to inquire 2 weeks later, they couldnt give me a tracking number, because they lost my vintage *** bag, I was told by *** to find a bag similar, they would replace it. I told them they could not replace a vintage bagmysteriously, they found it, asked me to send photos again. Fast forward, I got my bag today, and what a disappointment! They did an absolutely messy, botched up job, they didnt even attempt to do the work that was agreed upon during initial consultation. It was really bad, Trust me, I am not exaggerating. To make matters worse, yesworse! They sent me someones LV handbag. And their bag looked worse than mine. Actually, I dont know if they even attempted to do the work. Perhaps, they didit was poorly put together and botched as mine was. Sothe owner of the Louis *** handbag is probably looking and waiting for their bag right? Im waiting to hear back from the cobblers to get a full refund and a shipping label to ship this bag that doesnt belong to me back to them in hopes the owner will get it back! What an experienceNO THANK YOU! Best wishes to all who *** with these folk. It takes one time for me, the experience was very stressful and not worth it.

This company do PATCH Work ONLY! I sent them my LV (Louis *** purse that had damage to the bottom right corner they assured me they could restore my purse, ever charged extra for them to match the leather. Once they receive my bag, they sent me an email to let me know they had received my purse along with a picture of my item, the picture didnt show my damage area and somehow I thought that was strange, but didnt think anymore of it. One week of them having my purse I received an email stating my purse was ready and for me to send payment, I called and asked if I could see pictures of my now restored purse and this is when the run around begin. I was told the email was sent in error that my purse wasnt actually ready, that I would be contacted again once its ready to ship. I told them I wanted to see what had been done at this point (because I was told I would be updated on every step of the process. Big Lie) they assured me someone would be in contact, I was never contacted by anyone. I called back a week later and was given the same run around. I ask them to at least add pictures so I can see the progress they assured me they would but never did. 1 month of them having my purse without any communication I asked them to please return me my purse even if it wasnt repaired. The person I was speaking with hung the phone up on me I tried calling back but didnt get answer this went on for about 2 weeks. I tried emailing them at the cobbler support email address but kept getting bound back still not getting answer when I called the number its now going on 2 months of them having my purse with no communication no update or nothing. My purse was sent in at the end of June and on August 3rd I got an email saying my purse was ready and to send payment and they still didnt add any pictures of my purse so I just paid the money because I really just wanted my purse back and when I receive it back I receive it back in worse condition. I have pictures.

I was sent a *** label to send my items for repair in June 2022. I sent the items (a Black leather MCM hobo bag & a pink fabric *** tote) via the label provided and the items show they were delivered and signed for by someone at the business location on 6/20/2022 via tracking 1z0E041E0397222313. On 6/22 & 6/23 I received emails reminding me to ship my items, I email support asking why am I receiving these emails and to confirm my items were there, I received a response from *** on 6/24 stating that I can ignore the messages, the information was updated and I would not receive anymore email reminders. I then received an email on 6/27, 6/30, 7/2, & 7/12 reminding me again to send my items. I forwarded the email from *** on 6/24 asking again what is the status of my items. on 7/26 I sent. text message asking the status if my items, I received a response stating my items were being serviced and the turn around time is around 30 business days. I replied by saying I am not concerned ab out the turn around time, my concern is that my items were received. I then received a standard email on 7/28 that my items had been received. I received a email on 7/29 stating 8/27/2022 is the *** for my items. I then received an email on 8/24 stating my items were ready and to submit payment and my items would be shipped back. I created an account, hoping that pictures of my completed items would be viewable before for submitting payment, there was nothing. I sent a text message on 8/24/2022 asking can I have a picture of the completed repairs on my items. on 8/27/2022 I received a text message response stating my request for after pictures were sent to the *** on 9/9/2022 I sent another email asking for pictures of my completed items again and I am still waiting on a response.

My bag was shipped to them on 7/14/22 and I received a confirmation email on 7/15/22 (order # ***), that The Cobblers received my Saint *** black large envelope bag, that needed a clasp repair. I was initially informed during my assessment on 6/21/22 that it would take up to 45 business days. On 7/31/22, I received an email thanking me for my purchase, which I had not been notified of completion. I responded, inquiring about the status of the repairs and I received an email from *** stating, "Our turnaround time is around 30 business days from the day we received your item(s). Some items do take more time to be serviced.As of now, we do not have a more precise date to communicate to you.Our manufacturing software will send you notifications to keep you informed when your items have been serviced." On 8/30/22, I received another email thanking me for my purchase, with a new order #***. I replied back the same day, informing them I have not received my bag back and never received a response. On 9/19/2022, I called the *** # and spoke to a representative who informed me she did not know the exact status of my bag, but it would be done by 10/17/22. Since then (and now that their # doesn't allow you to speak to anyone) I have sent emails, texted the # they have directed me to via Instagram DM, their portal and email and I still have no idea where my $3,000 handbag is. This is absolutely insane and the *** PD has advised they have received multiple complaints on this company, with other people experiencing the same issues. The portal has TC70946 for my order history. This was an estimated $45 repair and now I'm afraid I won't get my bag back. Please help me, as this company is not responding and there is no direct way to communicate. I don't even want the repairs completed, I just want my bag!

ts crazy leaving this review after them servicing my items over the last year or two but now i don't what has happened but this Company is in absolute shambles, "unorganized" would be an absolute understatement. They should be shut down! with just how bad they're computer system is. They've sent my shoes to me before paid for but unfinished. They've charged me 3 different times on a order before. This right here what I'm experiencing currently (10/12/2022) Is Truly poor and disgusting honestly, sickens me how unprofessional these people are and you have the audacity to have a business?. *** members who are robots and have no urgency over any matter and give you the same "we'll get back to you" response. I'm so sick and tired of the run around and am currently in process of hiring a lawyer to get all 3 items back or a FULL REIMBURSEMENT FOR EVERYTHING. Only 2 hours away from them. Whether they are serviced or not. They are my property! I sent 3 pairs of sneakers there total within the last 3 months. One was shipped to them and arrived at their facility July 19th (STILL WAITING). The other was shipped to them and arrived at their facility August 16th (STILL WAITING). The last one is allegedly "getting serviced" but it was shipped & received by them September 1st. I tried to give these people a chance with so much going on in the world and of course other people wanting services done as well but at the end of the day. WE are all paying customers! The real reason why your business exists in the first place! EVERYONE should be treated with dignity and respect. WE work hard for our money! not to have this company take it and our items as well. I will definitely never condone anyone EVER do business with these people. i for one will make it my priority tell people the real truth when they ask about this place! I guarantee it!

On or about August 4, 2022, I had a virtual consultation with The Cobblers to discuss repairing a designer handbag. I was told that the repair would cost $95 and that I would pay for the repair after it was complete. I agreed to move forward with the repair and shipped the handbag using the prepaid label provided by The Cobblers.On August 11, 2022, I received an update that The Cobblers had received my handbag and were beginning work.On August 16, 2022, I received an update that "[My] Order is Ready" and to complete payment for the item to ship back to me. I completed payment ($110) that same day.On August 18, 2022, I received an update that my handbag had been shipped back to me. When I clicked "Track My Order," I see that a *** label has been created, but that the order has not shipped.Between August 18th and today, I have sent numerous emails and made many phone calls, but nobody is able to provide any update on the bag. I received incoherent email responses. For example, one email On August 20th stated, "Our IT Department is working on moving the delivery orders to pack your order for shipping to ship out. We do apologize we are having a glitch that stops us from sending it out as we need a label to ship out which our IT team is working on." Four days later an email stated "Your item is on cue for assessment with Quality Control Specialist. . . . After your assessment, you will receive a notification once your order is marked 'Done.'" The emails from The Cobblers make no sense and it it is clear that they do not know what the status is. Telephone calls are not helpful either. I am told that I will hear back from operations, but I never hear back.I am concerned that The Cobblers have either lost my bag, stolen my bag (and my money), or have no idea what is going on. At this point, I just want me bag returned, even if it isn't repaired.

I requested a consultation with The Cobblers around the end of May. I pointed out all the areas I wanted repaired, which included the corners, the cracks along the top, the peeling surface on the side, and the badly discolored handle. The representative agreed to the service, gave me a quote of approximately $850, and told me to expect a shipping label to my email. Once received, I shipped my purse on June 6th. I was notified that it was received on June 8th and was assigned TC Order #***. The initial estimated time of service was 45 days but could be sooner. However, my order took almost two months to complete. I received it back August 10th, only after I kept calling and emailing. I was super excited and anxious to see what my purse looked like with the world class restorations The Cobblers boast of providing, but I was most disappointed to realize those promises had not been fulfilled. They sealed a top binding over the top but did not fix the cracks as I had requested. They covered the corners but did not touch the peeling surface on the side or the discolored handle that were both addressed during the consultation. I immediately emailed customer support on August 11th explaining my disappointment. I was told they would notify the managers to create a complimentary redo service order and send me a return label to send back the item to be fixed. Around a week or so later Monday, August 29th, I received a call from a representative at 9:15p claiming to be following up. She eventually asked if it was ok if I paid $150 more to add the other repairs I wanted done. When I asked her why she had called me way outside of business hours claiming to be concerned and following up to ensure that my order was done properly, she quickly ended the call. I have emailed back and forth seeking resolution with this company to only receive empty promises but no resolution.

I contacted this company to inquire about repairing a luxury handbag (*** Vuitton) of mine. I immediately got a response back via text and they describe the process and asked for a deposit fee of my choice, that would later be applied towards the repair cost of the handbag. I agree to having them do the repair and sent them a $50 deposit. They in turn, sent me a prepaid shipping label and as I-was preparing to send the bag via *** I found out that this Company has had a large number of complaints filed against through the complaintsboard.com. I immediately decided NOT to do business with them and reached out to The Cobblers and ask them cancel my order and to refund my $50 deposit. It took them several days to respond to my request. I finally got a text message back, agreeing to refund my $50 along with a formal email letter describing all the refund details and that $50 WAS refunded back to my account. Two weeks later I still have not gotten the $50 refund they promised. Once again, I had to reach out via text, (There is no other means of contact with this company other than through text.) and again, It took several days before I received a second response via text. This time,I received a automated response via text message and to go through a link to send them the item number for the $50 refund for which I did. I still have not gotten a reply back. I realize at this point, this is company runs a scam operation. They have no intentions of sending me my $50 refund, but instead have unsuspecting customers jumping through hoops to receive their money back. I want this company to be held responsible for misleading customers about their services, lying about their intentions to REFUND monies that are owed to customers and operating an unethical and unscrupulous operation. All Im asking for is my $50 refund that they promised me and they still have not given that to me.

This was the second time I have used The Cobblers. The first time I had no issues and they repaired my LV Zippy wallet, provided updates constantly as well as pictures.) I decided to use them again so, I contacted them and had a video call with a rep in early August 2022 - received a fair quote and sent my *** in on August 17th, the following week I received an email saying that my bag was received by them on August 26th. A few weeks went by and I realized I had not had any status updates. I logged into my account trhough their webbsite and noticed nothing had been started. I contacted customer service and was given the run around for weeks. Then, I log into my account on October 3rd and see that they CHANGED the actual received date of my bag to OCTOBER 3rd! Almost TWO months after it was *** received by them. I contacted customer service again and on October 6th was told I would get an update and that an ETA for my bag was November 2nd. I contacted them AGAIN on November 4th and no response. Here it is December 6th, and no update, no photos, no communication, no photos showing my bag when it was received or anything!Now, when you log on to the website I get contracdicting information, on one screen it says my bag is still being "repaired", then on another screen it says "completed". I can't get anyone to respond through chat features or on social media. The company has turned off all commenting. I am not the only one upset by this company. I am ready to call the police and file theft charges against them. My *** was cost over $2000 BN when I bought in back in 2016! It was in excellent condition when I sent it in, again, all I needed done was to re-wrap the handles because there was separation.I am worried my bag will be worse shape than when I sent it in. I am disgusted with the lack of communication and professionalism by The Cobblers. I want someone to contact me!

In July I contacted The Cobblers who have a business address in *** to see if they could repair a large *** Tote ( retail value of $1500) I received via text message from The Cobblers that they could repair the bag and would send me a shipping box and packaging to send my handbag to them. 7/6 I received label 7/7 The Cobblers confirmed my package had shipped to them 7/12 The Cobblers confirmed they received my handbag and also sent photo of it.7/27 The Cobblers email service is in progress and will be completed 8/11 8/1 The Cobblers send email there will be a delay 8/16 The Cobblers send email to complete payment for service but send a phot of a pair of shoes 8/16 I send email that they have sent the wrong item photo and ask for a photo of my handbag and the work completed 8/17 I receive email from *** that this will take time to find and should he proceed with trying to find. I respond YES please find and send photo 8/20 *** sends invoice again of services rendered, I ask again for photos 8/28 The Cobblers send 4 photos of an old dilapidated handbag. 8/30 I respond back that not only is this NOT my handbag but its an old bag in destructed condition.8/31 The Cobblers *** sends apology email claiming they have my purse and assure that this was just a mistake my *** bag BUT the photo is the original picture of my handbag not a current photo.On 9/21 after getting no responses on my status I pay my invoice to try and get my bag back. I paid Via paypal $575 9/22 the cobblers send email that my handbag has shipped 9/29 I receive the package from The Cobblers, inside is the old dilapidated handbag that they sent me photos of. They now have my $575 and my *** has continued to go on and on with numerous emails stating someone will be in touch with me. I have saved every email and photo From this Business whom I believe to be a scam ring.

I sent my designer *** shoes (475 value purchase 6/4/22) to the cobblers on 6/17/22 for very minor leather repair on the tip of the shoe. Shortly after I received confirmation that my shoes had been received and repair had been put into production - once the repair time had expired I reached out for an update. I was told my shoes needed more time. When I heard nothing for weeks I reached out again - no response, as I grew more concerned I did a quick *** search and found countless Complaintsboard.com complaints, Yelp and *** reviews stating their items where lost, poorly repaired etc as well. Some site scams that the company is claiming lost goods to shipper and pocketing them money, poorly performed services despite their ads on Instagram stating premium service to refurbish and repair designer luxury goods when I contacted the company again they called stating my shoes had been lost in the mail. I was then promised a full refund from *** by mid October but no check was received. Finally I began to take action with a formal complaint to the federal trade commission as sited #***.Shortly after I received an email my shoes had been found with photo of my shoes - the only issue - the designer labeling was removed but repair was not completed. I believe this company is running a scam and using their customers products to steal labeling for counterfeit products. Additionally from other reviews they are siting insurance claims for lost packages and pocketing the the shipping insurance pay out. My shoes have not been returned to me after 19 weeks of them having my shoes. I have been in contact with the owner *** of *** - he denies claims and places responsibility on employees. This company is running a scam, false advertising and possible participation of counterfeit production. They are running ads to find more victims - I have also reported their IG handle for scam

I reached out to the Cobblers on Sept. 2nd for repair of a lv bag, and three pieces of luggage. We scheduled a video consult on Sept. 3rd at which time an agreement was made to move forward with the repairs. I was sent two separate mailing slips. One for the luggage on rollers as I was told would take the longest to repair (#***) and the other slip for a duffle bag and lv (#***) that should have a quicker repair time turnaround. I shipped all items on 9/6 and received a confirmation that they were received on 9/8. I then received another email stating the repair had begun on 9/12. I received an email on 10/6 stating that order TC*** was completed (duffle and LV) at which time the payment was made. I received my LV bag a week later but not my duffle bag. After another week passed and still no duflle, I called and spoked to King *** The Cobblers at that time received calls, therefore I was able to speak to King. The first time I called he informed me that the duffle bag was finished but that it was at another warehouse in *** and was in process to be shipped to the location where he was, once that happened then they would mail it out to me. Another week went by and still no duffle, I contacted *** again, and he said that he attempted to contact the manager of the shipping department but that he's been unresponsive. I received emails from King on 10/14 and 10/26 basically stating that he does not have an update. The first few days in November I tried reaching out to King however The Cobblers have since resorted to a texting system making it impossible to speak directly to a representative. I have sent two text messages, a FB DM, and two emails all of which have not been responded to. If my bag is lost, I want the repair cost refunded to me along with the price of the bag itself. I would also like my remaining luggage set (#***) returned to me as I lack all confidence in this company and wish to discontinue my business with them.

I sent in 2 pair of shoes and a handbag for repair in May 2022. To date I have only revived 2 of the 3 items. I received an email stating my items were ready and to submit payment and so I did. I reached out via email and by phone several times before receiving 2 of my 3 items and and was told they were being processed.After I reached out to someone once payment was submitted I was told my red bottoms are not yet complete but they will send the 2 items that were completed. I told them that I will wait and to send all 3 items together and of course that did not happen as they sent the 2 items any way.After review info the 2 items I looked them both over and my red YSL bag was not up to my standards of repair and not theirs also as they advertise but I refused to discuss further as it had already been close to 3 months so I decided to just deem it as a list as I was not about to send another item to them when they had not sent my 3rd item to me.While wearing the silver shoes they supposedly repaired the strap broke in public.I called to discuss a refund and an update on my red bottoms. I was refunded for the *** we shoes and the red bottoms because I was going back and forth with them too much that I was over it. I canceled repair to the red bottoms and asked for a tracking number asap and she told me that I would have to wait for operations or warehouse team to provide that.Still had not received any updates from anyone after several request to have a manger call me. All calls were made by me and not once did they call me for updates or simply anything. This company is a fraud and do not need to be in business.I still do not have my red bottoms and I have been calling and calling and nothing.They even began to not *** my calls when calling from my cel phone so I used other numbers and they would answer.I requested to speak with a manger twice and held for over na hour both times for the when to come back and say they are unavailable.Send my shoes

On May 26, 2022, I reached out & had a video consultation with the cobblers for my dior wallet. I was informed that the services would cost $315. I shipped my item with the prepaid shipping label. I then received an email on June 7 explaining that they had not received my package. I sent a screenshot via email indicating that my wallet was received at their warehouse on June 3. On June 9 I received an email indicating that my package was received on June 7 & that they will begin working on it. On Aug 22, I received an email stating that the estimated time of arrival for my wallet would be Sept 24 & that they are still working on the item. On October 8, I called & then texted them asking for an update, & was informed that it was still being processed. I called again on Oct 12 & they indicated that my item was done & all I to make a payment. Due to the inconvenience, I was given a gift card credit of $50 because I waited three months for service when it was promised for 45 days. At that time I made an error & paid twice via affirm & once via PayPal. I was credited $530 for the two affirm errors & the company kept the $265 payment via PayPal. On Oct 15 I reached out to ask the company for shipping info. They indicated an IT error of nonpayment & that it would be corrected for shipping ASAP. I reached out Oct 17 & received no response then on Oct 21 I reached out & received a response stating they are waiting to ship out my item. On Oct 26 I reached out again & was told that they are still waiting for the shipping department to ship out my order. I reached out on Nov 7 & was told that I had to make a payment. I sent screenshots of my receipts & also told them that I would be reaching out to the Complaintsboard.com. At that time, I was immediately given a tracking number & was told that my item looked beautiful. I received my item on Nov 10 & no work had been done & was sent in the original wrapping i used with the labels still attached. I reached out, asking for a

I contacted Cobblers in August 2022 to perform service on my 2 Louboutin heels. One pair needed the heel fixed and the upper part of the shoes refinished (white shoes was beginning to look yellow) & the second pair needed the heel fixed. I spoke with a representative about the type of service the shoes needed and the pricing. I was told the shoes would take 1 month to complete. I sent the shoes in to Cobblers and they received them on 8/30, & the confirmation email stated that my item will be ready to be shipped back to me on 9/29. On 9/15 I received an email that my order was ready. I sent them a message for pictures of the finished product, which I did not receive I went online and paid for the service for both shoes. I was NOT told that only 1 shoes was completed & I was asked for payment for both, which I paid. On 9/17 I received a text message that one of my shoes is still in service with an ETA of 9/29. I was confused because why would they make me pay the full service price if one shoes was still in service. On 9/21 I received my shipment of the 1st set of heels. The upper part of the shoes still had the same yellowing as when I sent in the shoe. I sent a message about my issue on 9/21 & they replied asking me for pictures, which I sent. I never received a reply about the issue after that. On 9/29 I sent a message asking for an update/tracking # for my other shoes that was still in their possession. On 10/3 I was told that the shoes are still being worked on. I called Cobblers on 10/19 & spoke to King *** who said the shoes was still in service and that he was requesting an update from the operations department & would get back to me ASAP. On 10/27 I tried to call for another update as it had been a week, but no answer. I sent an email to King *** no answer. I tried calling again the phone # was disconnected so I went on the site & got the new #. The phone rings busy so I texted the number & still no reply. I think they lost my shoes. Order #TC71695

I mailed a pair of shoes to this business in May 2022; they indicated a 2 month timeline for the restoration. At the end of 2 months I contacted them; they said another month please. I contacted them at the end of months; they said "we are still working on it." (In my mind it is getting sketchy. The work looked like it might be accomplished in *** hours max; months?)Finally received the shoes back between 4-5 month timeline.The shoelaces I mailed the shoes in with were missing and the workmanship was Horrendous; patches sewn onto damaged areas that were already starting to fray before removing from box, and a large hole that I specifically requested repair on just has some random thread stitched in it or around it? (Hard to tell what the repair approach even was...)There was a specific scope of work for this $278 effort, and the work and the service utterly fails.I began a lengthy back-and-forth email exchange with "***" about seeking a partial refund for the work; 50% was my suggestion I believe. They asked me to send the shoes back for more attention; after a 5 month wait and extremely poor execution, this seemed like a surefire way for them to destroy my shoes completely.At one point, *** said she was going to have a service manager get back to me; nothing. Then she said the *** would be in touch; nothing. It is one completely phony made up excuse after another(!), designed for certain in my mind, to frustrate weary consumers into giving up.Then the email exchange terminates completely (on November 1, 2022) and the final message is "we currently provide customer service through messaging only" along with a web address that takes you to their website.Terrible product that does not come close to the "Professional H6***8*8*2*0*9*5H/Artisans" that they claim to be, and service that is nonexistent beyond offering (what must be) a steady stream of planned and canned excuses.Once they have your money, their service ceases.

I brought my shoes into The Cobblers store in *** for repairs (black *** nudistcurve ankle strap sandal heels) on or about August 15, 2022. The shoes were brand new (worn once), just needed repair on the heel and I paid to have new soles put on for about $250. The shoes were originally $450. While in the store I set it up for the shoes to be shipped to my address in ***, *** to ship early September. I gave them my address at least twice while in the store. A month later I received a text saying my shoes were ready for pickup. I contacted the store but could barely get a hold of someone and once I did, I said please ship the shoes as originally planned to my address in ***, and they said that they would be shipped immediately. A month later, no shipping confirmation, no shoes. I called again, and got a hold of ***, a customer service representative who said she'd send the shoes and even sent me a tracking number with *** I couldn't tell from the tracking number what the final destination was. I found out that whatever tracking number she gave me was for "MY NAME" and sent to ***, *** and delivered on October 22, 2022. I never gave them a *** address. Since this failed shipment, I've tried to contact the Cobblers a dozen times. They've now gone completely online with customer service; you can't even get a hold of anyone at the store. I've used the text message system to try to contact them, and NO ONE has responded. I've emailed the customer service email I received from *** giving me the *** tracking number and I've received NO response. Crickets. I even tried to set up a call with one of their "experts" about a repair to try to get on the phone with someone, and they cancelled the meeting. I also filed a *** missing package claims. This place is clearly scamming multiple people and seemingly committing fraud and/or theft. I've lost $700, as well as time and energy attempting to remedy this matter and I'm not alone.