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I have purchased my 3rd Intex pool this summer. The first day of filling the pool it burst the seams open flooding my yard and basement. Intex sent me another pool liner which we starting to fill 7/26/09 and on 7/27/09 the same exact thing happened. After calling customer service and waiting for the next available customer rep for 15+ minutes the result is the same. Cut the pool up and send back to Intex and wait 2 weeks for the liner to arrive. After explaining that I just did this and the claim was closed and I have to wait 2 weeks for the liner at a cost of $17.98 in mail. Totally unexceptional! I am hoping the store I purchased the pool from will give me my $487.00 back even though on the pool box states to send defective parts back to Intex. Intex will not reimburse me I have to go to the store of origin.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just bought the 18x 8 x 42 Prism Frame pool. The first-day seam is pulling apart and leaking. Intex support is horrible. Never did get through to a customer service rep. $500 down the drain or should I say all over that back yard. Buyer beware.
Have had 3 Intex pools in the last 10 years. One lasted 3 years outside. The next came with holes. The third started leaking at a seam after a foot of water. Called Intex. Completed e-mailed form and attached copy of receit. New liner on the way. After 15 days one has to send them a portion of the liner for normal warranty. The pain is we have to take it back down to put the new liner up. Hours of work. Wal Mart would have given us our money back by returning all the pool. If the replacement leaks I will probably return the whole thing to Wal Mart. We get what we pay for. Advice: Do with out or put in a spa pool for $20K! Bill in Texas
Purchased above ground pool from INTEX the big one for $699.00 at Wal-Mart. Got the pool set up which took a couple of days. The liner seam burst! Went to Wal-Mart to find out what the easiest way was to handle this since it is such a big pool even though the pool package said to contact them directly. Wal-Mart said we would need to take the whole entire pool down and return it to them with the original box! My husband had to get a trailer to get all the parts back to Wal-Mart. Only to find out once my husband got to Wal-Mart that he could have just returned the liner. Even though the customer service department said we had to return the entire pool.We returned the defective pool and got a replacement from Wal-Mart. Set up 2nd pool to find 3 holes, maybe more but so fare we have again took a couple days to set it up properly to find the liner defective again. Called INTEX and they are closed. They have an option to email them but, not about complaints. This was not a cheap pool yet the quality is poor. I am going to call them first thing in the morning but, am concerned since reading other complaints. I do not think I should have to pay any more money or wait 2 weeks like the other person for a new liner. I agree that if Wal-Mart and others knew how many complaints there were that they might discontinue selling products from this company!
Intex tells you not to contact the place you bought in from because they do not want these places like Walmart, etc., to stop doing business with them. If Walmart and the other stores found out just how many complaints there really has been about this compamy's products, I highly doubt they would continue to do business with them.