The complaint has been investigated and
resolved to the customer's satisfactionResolved Intex Pools — tearing liners that flood yards
resolved to the customer's satisfaction
I have purchased my 3rd Intex pool this summer. The first day of filling the pool it burst the seams open flooding my yard and basement. Intex sent me another pool liner which we starting to fill 7/26/09 and on 7/27/09 the same exact thing happened. After calling customer service and waiting for the next available customer rep for 15+ minutes the result is the same. Cut the pool up and send back to Intex and wait 2 weeks for the liner to arrive. After explaining that I just did this and the claim was closed and I have to wait 2 weeks for the liner at a cost of $17.98 in mail. Totally unexceptional! I am hoping the store I purchased the pool from will give me my $487.00 back even though on the pool box states to send defective parts back to Intex. Intex will not reimburse me I have to go to the store of origin.