Intex Recreation
Reviews and Complaints

I too have had the same problem with the impeller.. and having 8000 gallons of stagnant water isnt an option.. if they would have put the filter before the pump this would have been a good idea .. well i guess they have job security... i did use the old worthless filter and pump before the new setup and well its a costly double filter... if i had to do it over again i wouldnt buy an intex pool

How ABSOLUTELY aggrivating! I had the same problem with the impeller blades breaking off, leaving the pump totally useless! I have been sure to keep my pool clean and free from debris so there was no reason for all the blades on this plastic piece of crap to break off. I have only used my pool for 3 months.
I spent a LOT of money on my pool hoping to get something nice for my family. Was I ever wrong!
Trust me, if and when I ever find a replacement pump, it won't be this brand. What a waste of money!

The best thing to do is go and purchase another one from the store, take the good impeller and replace it with the old impeller, take back to store and let the store send it back to intex.

I am on to my second pump, due to the impeller shattering after only a couple of months!

Local dealer did the "duck and weave" thing however quite happy to sell me more!

Also beware of the vacuums you can get and get caught!

Vacuum will suck up leaves off the bottom, however, silt, soil, etc, will pass straight through the filter and get evenly distributed back into the pool to resettle on the bottom again! You have to be kidding me? What is the point of a vacuum I ask? TO MAKE MORE MONEY FOR THE SELLER!

I am running my new pump through a timer ($12 from Bunnings) for two 4 hour runs each day. They do suggest a minimum of eight hours per day. I split it in two.

Cheers

Glenn H
Vic Australia

I have bought several Intex products and my biggest complain is their cheap ### pumps. I bought a #635 and it lasted a season and a half. I found broken propeller blades in the unit. I have a pool filled with water and no pump. I think we all need to get together and file a class action lawsuit on these people for making a crappy product. then maybe they will get the message and start taking care of the consumer.

Thanks, Joe

Intex is a great company. They dont carry the impellar, but they have a warranty on all the pumps, and do the free replacement with just the receipt.

Thanks intex.

Ours went out the first time we plugged it in...as the pool was already full of water, we ended out forking out 100 bucks for the 2500 model instead of the 1500 we had last year. All the fins were broke on the old one. Also the brand new not even a month old pump keeps over heating, I've contacted the customer service and my only option is to send it back (I pay all postage) and they will send me a new one with a 4-6 week return time! Summer will be over!

I have read all of the entries about the intex impeller and am wondering if anyone has found this part as of summer 2009, yeah mine just went out and can't find any pumps locally.

Intex sucks! We kept getting an error E-90..no heat and no filteration was working on our intex hot tub spa...They want that 290.00 for a new control base..when its a 5 cent plastic shaft that kept breaking. You turn the whole unit upside down and the impeller housing is located underneath on the very bottom underneath base..Where youd least expect it to be, suppose they did it that way so people would be stupid enough to keep giving them money. Anyhow it disconnects easy ..like 3 bolts for plastic cover and 4 or 5 for inpeller cover..the impeller is magnatized so just pull it out. And chances are if your pumps not filtering or soas not heating its the cheap white plastic shaft of impeller. Easy fix. Pull out broken shaft and replace with a #10 finishing roofing nail..guarteed to last alot longer that their money grubbing product is suppose to.

Need to file a class action against intex I will start it

I am on my 4th pump/filter in 2 years. Customer service prevents any problems from being escalated. They will only accept my warranty claim if I send them my defective pump first! The cheesy impeller is of such poor design with the selection of the impeller shaft being bound to fail prematurely. The comments about finding mating connections for another brand of pump is true. Save yourself grief and spend more on a quality product.

My roommate has purchased five Intex twin size Classic Downy air mattresses in the past 2 months. ALL OF THEM developed leaks.
This company is NOT worth buying ANYTHING from. And if you get anything from Intex as a gift, you'd be better off trowing it away than trying to use it.

They tell you NOT to take it back to where you purchases it from and to call them instead because they don't want the stores that sold it to know how many defective products from this company that they are selling.

I too bought a intex air bed and the smell was making me sick. I went to sleep around 9:00pm and woke up at six o clock AM from that smell. I don't know what chemicals they use to make this plastic air bed. But people I am telling you don't buy it. I admit it was comfy but that odor is UNBEARABLE. IT CAN KILL YOU, I MEAN AS IN DEATH PEOPLE. IT GOT ME VERY ILL! I STARTED GETTING HEART PALPITIONS FROM THAT SMELL. DON'T LET THEM FOOL YOU INTO SAYING THAT YOU SHOULD LET THE AIR OUT IT IS NOT GOING TO WORK. PLEASE USE YOUR BRAINS WE ARE SUPPOSE TO BE THE DOMINANT SPECIES BUT WE ARE NOT. IF YOU BOUGHT IT TAKE IT BACK, AND IF YOU ARE THINKING OF BUYING IT THEN YOU WILL BE SORRY! I BOUGHT THIS BED AT OCEAN STATE JOB LOT IN RHODE ISLAND. IF YOU BOUGHT IT FROM THE COMPANY INTEX AND THEY REFUSE TO GIVE BACK YOUR MONEY TAKE THERE ###ING TOXIC AS TO COURT. THAT MEANS THEY ARE BEING CRYPTIC WHICH MEANS HIDDEN.

killerk6969@hotmail.com
me and my girlfriend have went through four queen double raised intex air beds all of them have leaked or totally blown up four hundred dollars later what are they going to do this is a crock i would like at least one replaced we dont have money for new ones all the time ?

Have 3 of these queen size plus mattress and one doesn’t hold air. Without Receipt they won’t take it back. Only used 1 time put back into storage and now won’t hold air. They are telling me to pound sand. Coleman here I come.

I’m having same promblem. King size air didn’t hold up long I’m waiting on a replacement it’s been a month now they say the ware house is out of them I do not believe them and they want refund my money this is a poor low budget company taking ppl hard earned money

I purchased the Queen sized Intex mattress with bulit in pump a week ago from Target.
The first night it started leaking ALL the air & I and my girlfriend wound up on the floor.
I re-inflated it & it has leaked and had me sink to the floor 4 times.
There was a class action lawsuit aganst Walmart & Intex but it was dismissed.
I will not exchange this bad mattress for another one.
I am severely disabled & am lucky my legs & back were not injured as I sank to the floor multiple times.
Someone needs to launch a new class action lawsuit against Intex.
Do NOT buy this air bed !

I bought 5 of the queen size intex mattresses.
The last 2 have a different pump. They seem not
to deflate like the first 3. I suspect the problem
was in the pump. The first three were fine
until they would inexplicably stop holding air.
Btw they are made in c h I n a (go figure ; ) )

I’ve 2 Intex air mattresses, all within 4 months. Both of them ended up with a massive lump in the middle. First In was used about 7 times and the 2nd one was only used 2 times. Of course I don’t have my receipt anymore. Will NEVER purchase from Intex again.

This is the worst mattress I have ever seen, and by far the WORST Customer service I have ever received. They are well aware they are selling defective products and they will find every reason to not refund or replace their crappy products because you exchange crap and get more crap. The bulge gets bigger by the minute

INTEX SUCKS! BEWARE

My mattress has formed a large lump in the mattress and is very uncomfortable and can't be slept on... how do I get another on without having to buy it. This things are NOT cheap, ans this is my second one?

i bought a air bed of your guys is and i woke up and one side is bigger then the other and its been less then 3 months and walmart said they cant do anything for me about it its not their problem they said

Yes, same problem here. My husband is cutting new impeller fins from plastic toilet shims. He cut all the fins off and drilled holes and is afixing the new fins to the old fin stubs. Hope this works.

I didn't keep the inlet of the pump clean & debree passed threw the skimmer screen & had broken all the impeller blades. Intex did warranty the pump becouse it was within one year of purchase, but I did ask for a new impeller, they couldn't send or offer one. I disassembled the pump/motor & searched the net for parts with no luck. I'm still looking for an impeller to fix the original pump since it is still new & can be used again

I have had the impeller fail on three diffrent intex 1500gph pumps, about one every six months. POOR design !

So the pump sucks... that's what it's supposed to do. :)

John's Intex site is full of spam and advertisements. Do not visit.

Horrible customer service! Do not buy intex junk! Pool pump stopped working after a year and a half and after speaking with about 5 different people, they are making me wait 10 days for a new pump which means I will need to drain my pool and fill it again so there goes the money I saved on purchasing a new pump. They make you feel like they're doing you a favor and in reality they know damn well they sell junk at top dollar!

I just bought my Intex Pool so excited and we followed all the directions.. First the legs crumpled then I keep having to fill it every three days.. So keep in mind I live in a farm with well water.. So we had to buy our water it was not cheap. I called them and they want us to disassemble the pool cut some parts of it and send.. I was like so u saying I have to send u this I get a replacement and have to pay over 350 dollars more of water half way thru summer.. NO WAY.. I WILL BE SENDING THE WHOLE THING BACK.. still under the 90 day warranty.. I can't believe it .. its like they do not believe the pool is leaking? Why would I make that up I am having fun with it just do not want to keep filling it every time.. Oh well..

for the last 2 years I have bought a pump for my pool and I use it for june and july and august and then the next year it doesn't work wtf please send me a good pump item number28637EG IT SHOULD LAST LONGER THEN 3 MONTHS my nane is helen fox 4735 anglers lane fort wayne Indiana 46808 I have tried t call you but can never talk to someone always the computer that sucks

My pump does not work. it started for a minute and shut off did everything that they said to do nothing, will not ever buy again. I'm going to have to buy a new pump somewhere else don't trust intex.

don't purchase one of these

very disappointing

we bought an Intex blow up hot tub just two months ago and all of the sudden we are having problems with it, very disappointing! error signals keep coming up and now heat is going down for no reason

I bought their competing product to Aerobed -- a 22" high inflatable bed.

Intex Comfort Plush Elevated Dura-Beam Airbed with Built-in Electric Pump, Bed Height 22", Queen

SKU # on Amazon:

https://www.amazon.com/Dura-Beam-Elevated-Deluxe-Airbed-Electric/product-reviews/B01KLO285Y/ref=cm_cr_arp_d_paging_btm_2?ie=UTF8&filterByStar=one_star&reviewerType=avp_only_reviews&pageNumber=2

These people are criminals. We should mount a class action against Amazon for listing their products.

Oh, my problem? Answer: The product is a total fraud. It's an air mattress -- quote -- that can't hold air. A party balloon holds air with greater integrity than this scam, sham!

Even the cover bag is defective!

This company has some real problems with it products and advertising.

Bought a Intex Pure Spa April of 2016. Pump keeps coming up with an error code. Intex asked me to upload a copy of the receipt, which I did. They say it's not legible. Told me to fax it, which I did. Still not legible they say. 20 days later countless faxes and uploads. Still they say they can't read it. Seems like they train their call center employees to give you the run around, so they don't have to stand behind there product. A spa pump should not go out in 4 months. They must make a killing on replacement parts. They deny you until you give up and buy the part, or just throw the product away. This is a 290.00 part for a spa that was purchased for 350.00.

Hi I've attached a cpl of pixs plus the bag what the impeller came in

I am a mechanic and can fix all most any thing . Preformed inspection removed pump and disassembled found the impeller shaft is made of a ceramic material with time will become worn casing impeller assembly to become out of balance making noise and vibrations casing pump blades to become damaged this pump has no bearings but 2 rubber grommets on both ends of the shaft system has a short life span ..just over One year My pump failed ... 2nd pool was the same just over one year paid 190.00 with Canadian S/H for my new pump / but it's the wrong style won't fit remover the impeller and shaft to transfer it over to old housing .. It's working but for how long ? Intax make the shaft and impeller available for your consumers service4meto@gmail.com

I understand this post was a long time ago but after reading everything I am so fed up with this $0.05 part that they will not replace so if your husband could make the part that would be awesome I've already invested money into the school for my kids and seems like a $0.05 part is ridiculous to replace a brand new pump the impeller shaft is cracked down the side for my Intex 530 GPH. If not I completely understand but figured worth a shot email of its possible kim.cotten.kc@gmail.mom thank u so much

Same problem with the Bubble Spa, Impeller shaft broke. Tried to find impeller on internet with no luck. Waiting on response from Intex.

All the complaints about the impeller on intex spa motor.Isn't there anywhere to purchase one? Have looked online until I'm crazy. Only used it 2yrs.

Apparently Intex has done nothing In 7 years to resolve the issue with cheap impellers and the shafts about which they rotate. The thread starts in 2008. It's July of 2015 and today, I expirerenced the exact same "you must buy an entire new pump" attitude when it's a $.05 part that is the issue. I will not ever recommend any Intex product and I will seek another brand, even if it costs more. Yet another example of a inferior product being unloaded on the consumer who has little recourse when the product fails. Look for the MADE IN THE USA label.

I contacted INTEX (Iberic - Europe) and I was able to get a replacement part. Mine had a broken impeller and the magnet casing was cracked, and about 1/4 of the magnet had been corroded out (gaping hole). So with my new part I applied ARALDIT 2 component epoxy on the impeller top surface and a donut shaped sheet of fibreglass, in order to reinforce it against that problem. Then, I applied a high density oil (> than water) on the surface of the magnet's protective sheet of plastic in order to reduce abrasion and cracking odds. The pump is working for a coupe of weeks... I hope it will last at least for a few years...

Just wanted to say my intex 633t pump bearing went out. The pump locked up. I FIXED IT! The bearing in the pump is the same size as a skateboard wheel bearing. Well I took one out of an old RAZOR scooter. Bearing was a perfect match. Reassembled and it's running fine. Realized this after I got the old bearing out and used my caliper to measure it's dimensions. When I searched the size it popped up skateboard bearing. Maybe this will help someone. Sure better than buying a $90 pump.

If there is one thing that we all agree on it's that Intex customer service and products have become the bottom feeder of recreational goods. I have over the years purchased numerous pools and pumps. And until 2012 they were all very well made. Since I had no issues with them, I didn't contact Customer service. In spring 2013 we had heard about the benefits of salt water systems. Having no problems with the Intex products, I bought the Intex salt system. From that time until now, I have purchased 2 salt systems and 1 Ozone generator salt system. I have had nothing but issues with all of them. My current one concerns the ozone generator assembly. I purchased it in March of 2015 from Amazon, on sale for $149.00 and put in service on May 27th.we are in Kansas and it's too cold to use the pool until June.things worked fine all summer. On August 15th I closed the pool and stored the pump and the Ozone salt system in my garage. Last week I opened the pool, only to find the Ozone salt system's "Replace ozone generator assembly".I contacted Intex and was told, sorry you're out of the 1 year warranty. Then they gave me the part number. When I tried to order it online at their replacement parts store. After entering the number and description, it came back "part not found" what else needs to be said for Intex customer service.

Used Anamaniac's idea of the caulk and duck tape. It works great. I thought about using a radiator hose, too.

On a side note, I was able to replace the feeder hoses from the pool from a pool supplier but I was thinking that if the hoses were black then the sun might heat the water. Or maybe I should put an interim black tank in.

Another solution to the problem,

I went to AutoZone and bought an M-299 Kelly Springfield radiator hose. it has a 90 degree elbow and 1 1/2 inch inside diameter. I had to do some cutting, but once I tightened the hose clamps it worked perfect. There is a crimp in the hose, however the pressure is still good flowing through it.

You may be able to find a radiator hose that will not crimp,

i HAVE THE SAME POOL AND THE TRANFER HOSE SPRUNG A LEAK. INTEX SHOWS THE HOSE AS OUT OF STOCK. I LOCATED A COMPANY ON LINE THAT HAS THE HOSE, HOWEVER THEY WANT 29.99 FOR THE SAME HOSE INTEX SOLD FOR 2.99.

Dear Sir,

I have taken one intex dvd player and one woofer with two speakers 2400 Walt's, on 25th Oct 2008 from Spencer's at pacific mall. at that time vendor told me that take these service company telephone numbers whenever you faced any prob just call once the person will come your door and satisfy you without any fees. now when i m using its running perfectly but its voice is not correct hear able. so i contact your ghaziabad service center to send one person who can demonstrate and understand me on the same, but he simply refuse to come home. I belive that if will purchase from lg, sony, bpl or etc they will satify me if i m not satisfied for his good reputation.

I believe that intex is reputed company and for the customer satisfaction and long term relationship with you pls consider this urgently and give me the satisfactory answer.

--
Regards
Rahul Mathur

Respected sir

Rakesh Kumar S/o Sh. Dalip Kumar, Friends Colony, Near Shankar Kumhar, Hisar Road, Sirsa-125055

Vase

Parties
1. Sardana Mobiles, Old civil Hospital Road, Sirsa.
2. Intex Technologies India Ltd, D-18/2 Okhla Industrial Area, Phase II, New Delhi 110020.
3. Intex Technologies Customer Service Center Sadar Bajar, Sirsa.

Sub. Complaint mobile not replaced and Service is V. V. Poor Condition.

Sir

1 I purchased one Intex Aura I 1224 Black IMEI No. [protected] and Batt. S/No. GHD107270004418 Bill No. 760 Dated 06.09.2007 from Party No. 1 in cash Rs. 7700.00. He give me promise that one year full guaranty and said that if in one year any problem in this mobile you can tack every type of help from above parties in free based. And he said that if got any manufacturer defect in this mobile they will replace this mobile from company.
2 After 2 or 3 month my mobile has accurd problems in mike and PBA Band. I informed and went immediately to party No. 1 for this problem. He get repaired by party no. 2. But after some days in this mobiles accurd problems again & again. The details and record are have Party No. 3.
3 Now against Job Card No. 15534 dated 28.07.2008 of above mobile have blinking and past problems accurd. In that problems I have sent to company for replacement but company have repaired it rather then replaced it. When I go to take my mobile from Party No. 3 I got it very poor and damaged condition like that its nuts are opened and without seal. I refused to take that mobile because its mike (speaker) was not changed. When I asked about my mobile for this condition from Party No 3. He said that it is in same condition that company (Party No. 2) has sent to me. When I said to replaced that mobile to party No. 1 and 3 they misbehave to me and said that we are not responsible for any warranty and any replacement, and no need to come on our shop.
4 Above parties not did their duties that’s why I am psychologically disturbed and I went their shops many times but they every time misbehave to me. I did not get any satisfied answer when I called to company’s website toll free no. So I want to get compensation from above these parties.
5 I request that my mobile should be replaced from above Parties or 7700/- Rs and @ 2% interest per month from dated 28.07.2008 pay to me, and 21000/- Rs. will be giving to me as compensation And 3500/- Rs will be paid to me as case expenses also.

Thanking you

I declared that above complaints are with full explanation and will be right from my sight.

Respectfully yours,

Rakesh Verma S/o Sh. Dalip Kumar
Hisar Road, Friends Colony,
Near Shankar Kumhar,
Sirsa-125055 (HRY)
MB- [protected], [protected]

Same problem here. I bought good waterproof caulk and caulked inside the grooves on the top side of the hose (where the cracks were). I let it dry and then wrapped it with "outdoor" duct tape (it's a darker gray and says it's for outdoor use). It's worked so far. If if fails again, I'll try something like Bill said.

SOLUTION TO PROBLEM

buy a 2'' rubber discharge hose (the flat rubber hose sold at most any hardware store) Then, buy a 2.5'' spa hose or other hard durabule hose. Next put the rubber hose in spa hose and attach w/ clamps. leave a little room at the ends to seal rubber hose (spa hose is a tad bit shorter than rubber hose.

I am also having the same problem, pool supply companies say they don't carry hose for pools the dont carry. Hardward stores don't carry this either. If anyone has a place you can order over the phone or internet, please share. Thanks

People should not buying these pools if they will not have a replacement hoses. Now we are stock with the pool and we can't not use it any more and is in perfect condition.

We have the same pool. We leave in California close to the Company Intex base in Long beach. We had the same problem for almost a year and I have call every body and no one has that hose. They need to start making this hose for all of us who have the 520 Intex pool.

Respected sir

Rakesh Kumar S/o Sh. Dalip Kumar, Friends Colony, Near Shankar Kumhar, Hisar Road, Sirsa-125055

Vase

Parties
1. Sardana Mobiles, Old civil Hospital Road, Sirsa.
2. Intex Technologies India Ltd, D-18/2 Okhla Industrial Area, Phase II, New Delhi 110020.
3. Intex Technologies Customer Service Center Sadar Bajar, Sirsa.

Sub. Complaint mobile not replaced and Service is V. V. Poor Condition.

Sir

1 I purchased one Intex Aura I 1224 Black IMEI No. [protected] and Batt. S/No. GHD107270004418 Bill No. 760 Dated 06.09.2007 from Party No. 1 in cash Rs. 7700.00. He give me promise that one year full guaranty and said that if in one year any problem in this mobile you can tack every type of help from above parties in free based. And he said that if got any manufacturer defect in this mobile they will replace this mobile from company.
2 After 2 or 3 month my mobile has accurd problems in mike and PBA Band. I informed and went immediately to party No. 1 for this problem. He get repaired by party no. 2. But after some days in this mobiles accurd problems again & again. The details and record are have Party No. 3.
3 Now against Job Card No. 15534 dated 28.07.2008 of above mobile have blinking and past problems accurd. In that problems I have sent to company for replacement but company have repaired it rather then replaced it. When I go to take my mobile from Party No. 3 I got it very poor and damaged condition like that its nuts are opened and without seal. I refused to take that mobile because its mike (speaker) was not changed. When I asked about my mobile for this condition from Party No 3. He said that it is in same condition that company (Party No. 2) has sent to me. When I said to replaced that mobile to party No. 1 and 3 they misbehave to me and said that we are not responsible for any warranty and any replacement, and no need to come on our shop.
4 Above parties not did their duties that’s why I am psychologically disturbed and I went their shops many times but they every time misbehave to me. I did not get any satisfied answer when I called to company’s website toll free no. So I want to get compensation from above these parties.
5 I request that my mobile should be replaced from above Parties or 7700/- Rs and @ 2% interest per month from dated 28.07.2008 pay to me, and 21000/- Rs. will be giving to me as compensation And 3500/- Rs will be paid to me as case expenses also.

Thanking you

I declared that above complaints are with full explanation and will be right from my sight.

Respectfully yours,

Rakesh Verma S/o Sh. Dalip Kumar
Hisar Road, Friends Colony,
Near Shankar Kumhar,
Sirsa-125055 (HRY)
MB- [protected], [protected]

I have been dealing with Intexcorp for about a month and a half over missing parts for a 18' above ground metal frame pool. The valves and filter strainers needed to hook up the pump to the pool were missing, I called Intexcorp and was advised I needed to submit a claim form to get the missing parts. Ok thats fair so I faxed it to the number that they gave us and called back a week later to check on my claim. I was told that my fax did not come through and was given a second number to fax it to, sent it to both numbers this time and again called to check on the missing parts. I was told that they had received my claim but the parts were on back order and that they would be sent ASAP. Two weeks later called again and was told that my claim was not received and wanted to know what number I had faxed it to. The customer service rep. was reading from my claim form so I know that they have it, again more run around and stalling from Intexcorp. So what to do what to do? Decided to call every retailer of their products and ask them to get involved. I figured if everyone that has had a problem with Intexcorp customer service could start complaining to the major retailers, ie. Walmart, Target, Home Depot then they might stop selling Intexcorp products and put them out of business. If nothing else they might have to fix their Com.Ser.Dept. I hope that everyone that knows someone who has had a problem with INTEXCORP passes this idea on and start hitting INTEXCORP in their wallet.

Having same problem sent several faxes with receipt and claim # on it all I get from a (barely speaking English ) lady is a run around said she cant read my faxes . BS enlarged another fax went to Kroger's to send yet another fax no respond yet been 2 week long process already

We're having problems getting our pool pump replaced, support personnel are all foreign and don't speak English well. They won't allow you to speak to a supervisor, it's been weeks now and still can't get a replacement pump. Here we are in the middle of pool season and I'm having to use a sump pump hanging on a rope to try and circulate the water.

I bought a 16' x 48" intex pool and the pump went out in less than 2 weeks. I called the warranty phone number on the paperwork and they said they did not take care of the pump and to call intex. I called intex and they said the other company should take care of it. Do not purchase one of these pools - biggest piece of crap ever and they don't stand behind anything.

I purchased a 15' x 48' Intex pool from toys r us TWO days ago and the pump worked for three hours. I called Toys r us to inquire about exchanging the pool. Toys r us informed me the they will not make any exchanges on the pool once it is purchased, because it is an Intex product we have to deal with Intex for a replacement. I called Intex and the will send me a replacement but only after I pay the shipping and return the old pump. which in all will take a total of two weeks. We now have a pool that has no pump for two weeks.

had 15oo gal pump for above ground 18 foot pool, impeller went bad after a yr..maybe a class action suit again intex would be in order ..any lawyers interested.if you read its a constant problem among others .there like most corporations take your money and run and dont you dare complain..the people at intex must be very proud alot like madoff..i hope they choke on the money there ripping off!

I bought an Intex 18x48 pool for my kids last year and have had the worst luck with the pool. The pumps that come with the pool are not strong enough to even circulate the water. Therefore the pool stays dirty all the time. There is really nothing that you can do for this. I feel like I have wasted $700 on a pool that is worthless. We have spent more time and money trying to fix the pool where we could swim in it than we have been swimming in two summers of having the pool.

I would not recommend these pools to anyone.

We bought an inflatable 15'x42" Intex pool at the end of summer last year and stored it til this summer-- it was on clearance. All was well until during the third month during its first season of use when it just split right at the seam near the bottom. About 4000 gallons over the patio and under the doors into the house. What an absolute piece of junk! Of course we can't locate the recept since we bought it over a year ago. We spent a few hundred dollars for two and half months of mediocre pool fun! Save your money, buy a qulaity product-- not these intex, summer escape pieces of garbage. Additionally, the pump is a tiny little piece of junk too. Too small to do an adequate job. These pools are really a big joke.

I have been dealing with Intexcorp for about a month and a half over missing parts for a 18' above ground metal frame pool. The valves and filter strainers needed to hook up the pump to the pool were missing, I called Intexcorp and was advised I needed to submit a claim form to get the missing parts. Ok thats fair so I faxed it to the number that they gave us and called back a week later to check on my claim. I was told that my fax did not come through and was given a second number to fax it to, sent it to both numbers this time and again called to check on the missing parts. I was told that they had received my claim but the parts were on back order and that they would be sent ASAP. Two weeks later called again and was told that my claim was not received and wanted to know what number I had faxed it to. The customer service rep. was reading from my claim form so I know that they have it, again more run around and stalling from Intexcorp. So what to do what to do? Decided to call every retailer of their products and ask them to get involved. I figured if everyone that has had a problem with Intexcorp customer service could start complaining to the major retailers, ie. Walmart, Target, Home Depot then they might stop selling Intexcorp products and put them out of business. If nothing else they might have to fix their Com.Ser.Dept. I hope that everyone that knows someone who has had a problem with INTEXCORP passes this idea on and start hitting INTEXCORP in their wallet.

I have an Intex Easy-Set inflatable pool. If you take care of your stuff, it will last. Like all inflatable products, they will get holes in them if you abuse them. And frankly for the price, can you expect them to last ten years. One month is not long enough, but slits don't appear on there own. Miss use is obvious hear I think.

I have Krystal Clear Saltwater SystemCS8220 and part with titanium blades was broken in threee weeks. WARRANTY from INTEX TWO years. I cannot get new part in my country. How I understand I need to bu new system ?

I too have the same problem, wrote to intex in email twice with no answer. I am done with them. The are trapping consumers with faulty engine part that they obviously know is no good. Chiffon line they want to sell these kits and not take responsibility. I'm gonna try and get a television program like 20/20 to give them a warning, it's for the protection of all the consumers.

I have gone through two Intex pool pumps in one summer. Thank goodness, they replaced the first with no problems because it was still under warranty. The second went out just after warranty and no replacement. The pumps work fine. It is the crappy and poorly made impeller that falls apart. I know they could make a replacement impeller for little of nothing. If they would just offer these to the consumers, it would save their reputation. As for now, their reputation sucks and I will NEVER purchase another Intex product.

same same same. my impeller blades sheared off as well. worked great for awhile but now no good. i contacted my supplier to see if i can buy a replacement part
nope nothing. can not get parts for filters. i was informed that i have to buy a new Filter i was not impressed with intex. i will not be buying anything else from this Company.

I purchased a pool with an Intex pump as well and, just like all of the above, the impeller fell to pieces. Fortunately, my pool was only 4 months old so I e-mailed and they sent a replacement pump. Just like the last, the impeller pooped out after only 3 months of use. I I am frustrated with thier poor product and especially the fact they will not sell a replacement part.
I have no choice but to replace my pump but it will NOT be an Intex product.

We purchsaed a Woods(Canada) air bed and after about 5 uses it started to leak air.Intex bought Woods...and afer a series of e-mails to Intex, they essentially wanted nothing to do with us. It was out of warranty by about 10 months. I printed off the e-mails and sent them, with a letter, by mail, to Intex Head office, attention General Manager. No reply, no acknowledgment, nothing...nothing.
What a lousy Organization!...fancy web site (anybody can hire a webmaster), but at the end of the day, they could not give you a know what.
Is there a registry, or a government site where North American consumers can lodge complaints against Companies who give rotten, arrogant, or no existent service?
Phil ...Westmeath...Ontario, Canada

I recently obtained an intex 635 pump from a friend who's shoddy intex pool failed after one season of use. Pump started out noisy, after a week it got even noisier and then jammed up. I tried to unjam with a screwdriver and the blades broke off the impeller. Yeah I know, I basically broke it, but upon dis assembly I found that I only broke off some of the blades, the rest had broken off already (hence the noise). Long story short, I am shocked that intex doesn't sell replacement impellers. Now a perfectly good $100.00 pump is garbage.

Same problem here. Bought a 15' round metal frame pool May 2008. Pump didn't work. Intex did replace the pump, but took three weeks to get here. Set up our pool this year, pump did not work. (the replacement pump.) Phoned Intex, and I was one day past the warranty on that pump, they were closed on the weekend. They stated that they have to go by my original purchase date, although I received my new pump June 15th 2008. One day past my warranty? The impeller broke, and it is the one part you can not buy from Intex?
Decent pump to replace it with is a hydro force pump. Much simpler to use, and replace the filter. I am just choked cause the INTEX pump only worked for 3 months, cause where I come from, pools would freeze if left up over the winter. Shotty workmanship, rude customer service representatives, poor quality products. I feel and hear your pain.

same problem - second pump lasted a year. impeller unavailable. anyone find an impeller, or decent pump to replace ?

Same bad impeller here in Genesee, WI. Only redeeming thing is it took 3 years to break.